Amazing customer service from Alex. He was super fast and proficient in replacing my screen protector. Price was super affordable great as well. I would definitely come back here in the future. . Highly recommending it to any friends in the neighborhood. read more

NEW UPDATE SINCE THE OWNER NOW ALL OF SUDDEN WANTS TO RESPOND: I have the recorded phone call talking with the owner, and no partial refund was offered. Again, look at the evidence and the response. They don't take accountability for cracking the frame, let alone how they never told us about the bent in the frame. ONLY wants to respond to 1 out of the 3 issues. I will see them in Claims Court. UPDATE: The manager finally called me after 2 days, and was rude and unhelpful as well. I will be taking them to small claims court and have everything recorded, and all the evidence I need. DO NOT TAKE UR ITEMS HERE DO NOT GO HERE SAVE YOUR MONEY. SAVE YOUR SANITY SAVE YOUR DAMN TIME!!! Bought my iPad Pro 12.9 5th generation in for water damage and a faulty charging port. They fixed the water damage, no problem, and switched out the charging port and let me know that the face recognition in the camera wasn't working (okay, no big deal). The next day, the screen started to glitch and not work, so I brought it in, and that's when he said: "oh the screen also has water damage". Was kinda skeptical as to why he didn't mention that when fixing the Ipad but again, I paid for the screen replacement. Its now a month later and not only is the ENTIRE screen lifting from the titanium base and he says its going to continue to happen because the base is bent (never did he mention that when fixing my Ipad, so now Im thinking he bent it) but he also CRACKED the base where the charging port was replaced (slipped up and admitted to using a cheap part) so even if he does fix the screen. I'll have issues later on about water and dust getting inside the base (check other reviews because this happened to another customer) So now I'm sitting and waiting to talk to this man's boss, who had me call 4 DIFFERENT numbers, he's calling 4 DIFFERENT numbers, including the number you find on Google, trying to get ahold of his boss, and NOTHING. Oh, and he likes to use the excuse that he doesn't know English well and how God is gonna judge me cause he's not a bad person, but he is a SCAM ARTIST. read more

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Great experience here. Got my MacBook fixed. Good communication and transparent. Would recommend for other and will come back for other services if needed. read more

I had the back glass of my iPhone 15 Pro Max repaired here today, and I'm very impressed. The repair only took about an hour, and the price was very affordable. Fast, professional, and great value--highly recommend! read more

I was impressed with the excellent customer service and the swift repair of my phone. Thank you so much !!! read more

I stopped by Ultimate Wireless Solutions and received help from Sean and Alex. My phone had water damage and my screen went out. They had me back up and rolling in the same day. I highly recommend this company for any phone repairs. read more

They replaced my iPhone 13 mini battery, now it works like new! It took only 20 minutes. Saved significant time and money compared to having Apple do it. Thank you! read more

This store is a scam. They swapped out my original iPhone 12 display without my consent! Went to the store on Tuesday, 4/23, at 6pm for an iPhone battery replacement, was told that it will take 30 minutes for the job. Then another customer came in 5 mins later complaining the ear piece didn't work after the repair so the guy just dropped my phone and spent all the time fixing the other phone. At 6:45pm, he finished the other customer's phone and I asked him how long it would take for the battery replacement, he said he was on it and it would take another 5 mins. Then 15 mins later (7pm) he came back and told me that my screen protector had a crack so he gave me a new one for free. But then I realized that my phone display is not the same anymore because of the COLOR was dimmed and lost all the shapeness. Then I went to SETTING and found out that I have TWO error messages. Both telling me about the UNKNOWN PART as it's no longer a genuine part from Apple. One is for the Battery and the other for the Display. He obviously swapped out my display. I asked that guy why it's showing the message and that guy said it's normal and it will go away after the battery is fully charged. Since I need to rush home I didn't argue. The next few days I tried to call and text the store and tried to get my original display back, they just wouldn't reply or answer. I am getting ready to take it to small claim court for this. Attached are the error messages from my phone. Stay away from this shop. read more

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Helpful and kind service. Offered a decent price to repair my pixel 9a. And got the job done relatively quickly.

Amazing service. Quick results. Same day service available. Very friendly team. Great prices.

I just wanted to say that this person and establishment are fraudulent. My boyfriend went in to unlock a phone that was going to be a gift to his mother. He paid Sean Shahifar 80 dollars cash. Unfortunately, Mr. Sean apparently unlocked it, but when my bf picked it up and later saw that the phone was still locked, Sean then said that he could not unlock it, WHICH is totally fine. Sean agreed to give my boyfriend OUR money back. After a couple weeks, it was excuse after excuse. I was getting impatient, but my boyfriend can be a little too nice. Sean had agreed to give the money back so we can go and try somewhere else Or we could just buy a new phone. So, I texted with him through my boyfriend's phone and also texted his wife through my phone. It has now been about 2 months. My boyfriend doesn't really care, but I DO. That was money as well. I am livid; both of them basically just scammed us. Sean made his wife send me money through cash app, venmo, and we tried Zelle (aparently they don't have that). Finally, Sean's wife sent me $80 through ApplePay, but what a shocker! It was pending for 2 days. Mind you, I normally get my ApplePay payments ASAP. So when it took 2 days, I knew something was fishy. Looked at it the next day, and it says "cancelled" Another shocker... Then Sean tries to gaslight me into thinking that it was an issue with my bank and that my account got flagged as fraudulent. Which is totalll CAP. On top of that, his wife says, "This is unprofessional.". I'm SORRY?? But the way YOU are running your business is unprofessional, and you have no customer service or business ethics. That doesn't even make sense. So then I had my boyfriend send me $100 to see if it deposited ASAP, and it did. Unfortunately, my boyfriend did not do his research before going to this establishment. At this point, they can keep the 80 dollars because it seems like they need it more than I do. The business is rundown. I just wanted to write this review to deter future customers from this business. read more

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My phone got run over in a parking lot and was ruined. I had no cloud backup and needed my contacts recovered. But the phone would not even power up. I took it Ultimate Wireless in Tustin and they figured out how to get the data including pics and videos transferred to my new phone. They did this by removing the circuit card, putting into a different phone. Amazing. Then they helped me do a factory reset and put the circuit card back in my destroyed phone so i could turn it into Verizon as my trade in. read more

Thank you for quickly fixing my IPad and putting a protective glass coating on the front... I took it in mid day and was able to pick it up the next morning.... Thank You!! read more

Got my cracked iPhone 15 screen fixed here they were quick and did a fantastic job I was able to retrieve all my info!!

My son's phone screen was cracked and the screen finally stopped working today. We stopped by at 6:30 pm on a Tuesday and talked to Sean. He was able to replace the screen and put on a new screen protector. I was completely shocked when he said it would be ready for pick up the same day by 8pm. It was ready when promised and working just like new. The price was a great value for the speed and professional service. Thank you Sean for the excellent customer service and being available to fix the issue quickly. I will be a repeat customer anytime I need a repair. read more

Great customer service, Alex was very helpful and friendly. The service was excellent and professional. The price was even better. Thank you so much :-D read more

If you are coming here for laptop repair, avoid as much as possible. He'll always be late on his promises and does not keep you up to date on the progress. And when you do get in contact with him, he will yell and curse at you. After many delays I got my laptop back and he was not able to fix it or even figure out the root cause. I felt unsafe and would not come back read more

I needed to repair my iPhone 12 Pro back glass . Sean did an amazing job at repairing !

it pains me to write this, but i had my phone repaired by apple for a subsequent event and it turned out that apple notified me i had a critical piece missing and refused to repair my phone. In the end of this, though i have to be clear that my phone repair for this time was not due to my original repair with ultimate wireless, the missing piece is without a doubt must have occurred during my first repair with this service. Whether it was intended or not, (ill just assume that it was on accident, my honest advice after all of this is to just use apple repair for any phone relate d issues. What i ended up saving initially i had spent easily double at the end of it all. read more

Didn't provide an address. I don't have a car--have to take the bus. I don't want to spend hours travelling to any business and then have to wait hours for the project to be completed. read more

I hope they have 0 star rating. Check the post photo, it's pretty clear that he didn't use laser as his quote to remove the back screen. From the hitting point, I believe he smashed with screws or small hammer. He might thought he can use another back screen to cover all this up. Unfortunately, I get the chance to redeem my phone back from the part time employee. That's how I can share all these evidence. I don't have to go through the entire stories. The post photos tell everything. Beside that, be alert when you enter his store if you are not satisfied with work. He has been consistently threatening me. Good luck everyone with him. You will need god blessed. read more

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I came in for a back glass replacement! Ver that and efficient and the staff is very kind. Definitely would come back!

My phone got cracked and unable to access it anymore, it was 8pm and no shop wanted to take my phone in because of the time, these guys not only took it in but went above and beyond to repair my phone and even left pretty late finding the solution for it. The owner and technician were very very pleasant to work with. I even got a discount to fix it. Honestly I felt very appreciated the price to fix my phone was cheaper then other places . If you're looking for an honest humble trustworthy place to fix your phone then I recommend this place . read more

Had a Groupon for a battery replacement for my sons iPhone 11 Pro - everything was working fine when I dropped into the store- left the phone with Sean for about 2 hours and when I got it back the phones volume control and charging was broken. After 2 weeks the battery broke as well with some bubbles and had to be replaced again by a new shop. The new shop told me that this phone was chopped up with a lot of the pieces that secure the parts missing. Never coming back here - don't even need to respond, Sean is a scammer read more

The worst experience ever. My phone was not repaired properly and the guy refused to take care of it and refunds me. In response to the owner reply, all I can say is that he tells his customers that they are open 7 days from 11 am 9 pm but then he shows up to the shop when ever he wants and he always has a different excuse. Last time I was there he refused to tfinish the job and he threated me to leave or else.... Bottom line dont do business with this person... read more

Took my tablet for new battery. Works like new again . Saved me a bit of $ not having to buy a new one. Done in the time they said and all works as it should . Thank you . read more

Sean is the name of the guy here who took our iPad and never wanted to return it. He claimed that it's not fixable and we asked for it back because there are infos in it...he never answered my phone nor was he at the shop...it's been a week and we couldn't get a hold of him. We kept coming to the shop with hope to see him there to get our iPad back but the shop was closed and he was nowhere to be found. Update: we were able to get our iPad back without its case but we were happy to finally get it back. We won't come back to this place. read more

Ultimate Wireless Solutions Mobile Phone Repair Tustin - Text from me to him - Mobile Phone Repair Near Me - Tustin, California

Great service 20 minutes fast easy highly recommend this place is A+++++++ 120 foe iphone screen replacement. 20 minutes. Free protector case and read more

It's taken me some time to write this bad review, but I decided to do it for the sake of other customers. I have screenshots of my text messages. It was between texting and phone conversations. 10/6/21 - I called to have my Note 20 repair for a broken digitizer and spoke to Sean. He asked me to complete the online appointment on their site which I did. He called me back and said that he can drive out to my house and complete the repair the next day. He was very professional and nice on the phone. 10/7/21 - On the day and time of the appointment, no one came. I called back and he said the technician's car overheated on the freeway and couldn't come. He said he will complete the job, but it will be in the afternoon which I was okay with. He texted that he will be late and will arrive after the store is closed between 7:45-8:00 and 100% promised that he will show. At 7:20 pm he said 20 minutes to arrive. He did not show up. 10/8/21 - The next day, I called the store and someone told me that Sean will call me back, he did not (what else is new right?) so I called back. I finally got a hold of him and he told me he got locked out of his Tesla and his phone died in the car. Okay, I'll take that. We've all had our bad days. He PROMISED to show up early next morning on Saturday and will throw some freebies like a case and screen protector and a lifetime warranty on the repair... 10/9/21 - Saturday came and went and now show as expected. 10/12/21 - So I called him again and after he realized who I was, he hung up the phone and I got a text saying that he was in a parking garage and will call me back... What do you think after reading this, do you think he called or showed up? If you answer NO, you are correct! I've never heard from him since, there's no apology, no show, no nothing. Very unprofessional. I don't know why they treat their customer this way. If you can't fix or repair then let me know so I can move on to a business that will honor the appointment, my time, and take my money. Didn't know that getting my phone service from here can be so difficult. read more

Ultimate Wireless Solutions Mobile Phone Repair Tustin - 2. Promised to show up in the evening. - Mobile Phone Repair Near Me - Tustin, California

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Honestly I've never been so happy with any service not just phone repair. The owners was beyond amazing!! Pros: Cheapest prices in OC (I did my research), friendliest associates, cleanliness 10/10, and the quality has no comparison. Cons: None I literally am so happy to have found this place. Not to mention they are open late! So convenient love you guys thanks! read more

Ultimate Wireless Solutions Mobile Phone Repair Tustin - So clean and organized! Very nice vibes. - Mobile Phone Repair Near Me - Tustin, California

Do not Do Business with this company they will not refund your money and hold on to your Unpaired Item. Don't fall for the scam that they will send it to their of state store in New York. I am taking them to small claims court in the amount of $650.00 For failure to return my money back none repairs and breach of contract. I will provide video evidence of my claim and I ... These guy's are totally corrupt and they will not stand. Sincerely; A. T. read more

If you want to get your phones screen scratched multiple times then this is the place to go. Very shotty business, have a few brand new scratches on the front of my screen. read more

quick & reasonable pricing. also included free case!! I would definitely be back should I need the service again

This is the first time in my life that a write a bad review but I do that for honesty to warn others. He asked me to write a good review initially and he discounted 10$ for that. Sean will be nice to you until you come back to him with the screen he replaced with any defect, then you will see a different person ... he changed my screen for $160 then its lower half stop responding after about 40 days ( He mentioned that warranty is 1 year from Oct 16, 2020) when I press any button in the lower part of screen it needs 4 to 5 trials to respond. Initially he mentioned that he already changed the screen again!!. then when I noticed it is the same screen ( as I saw the mark of my previous screen protector) I asked him again .. did you change it ? He said no I fixed it .. then I found that it has the same problem and he didn't even try to open it .. he started shouting and saying do you think it will come back as the factory quality. I told him it is supposed to as I payed the same amount that LG asked for to fix .. He tried to convince me that the problem is in my finger click power !!?? He was very angry and asked to leave the phone to him with shouting and when I asked him when to come and take it he mentioned ( I do not know!!) then next day he didn't respond to any message or call. I would never give my phones to these type of unprofessional businesses.. just go to your phone company .. pay more and get respect. (Update) I went to him today after waiting for 4 days ( as he gave me an appointment on Christmas eve and he didn't answer my calls while I was waiting in the front of his shop). Today the phone still has the same issue, yesterday he called me and mentioned it is the battery then today he said motherboard problem and my job is to change the screen as you asked and I am not responsible for anything else. Now I have the battery inflated and the back of the phone is opened with back scratches !!! Which were not there when I gave him the phone 4 days ago.. ( pics attached) (Please Be careful) after he yield at me, he said take the phone and leave and he used bad words while I am going out. I told him that I will write that in the reviews the people should never trust this business, he threatened me and said " I have a lot of information about you" .. wow .. do you know what does that mean guys?? Please be careful about any information on your phone. anyway I reported that to PD to get it documented in case of any my personal information were misused. Wow .. horrible experience.. my honest advice please send your phone to authorized agents only.. it was a tough lesson. I never imagined I'd put myself in a situation to let someone curses me, but It was my fault from the start to trust this type of business. read more

Ultimate Wireless Solutions Mobile Phone Repair Tustin - Mobile Phone Repair Near Me - Tustin, California

This is simple- I ran over my new Note S22. - it's Saturday. They fixed up my phone and the best part is-i now have a full signal from my bathroom inwhich I did not have before with the original parts Better than new read more

Sean is amazing he was able to save all my important documents and he is very professional!! definitely would go to him for all my future needs! read more

I cracked my Pixel 4a 5g phone screen and Shahin fixed it. Really nice guy. Phone works great

Very Quick, and affordable service for phone repair. I cracked my phone screen for my iPhone 11 at work today, and they were able to replace it in 20 minutes I would recommend them to my any of my friends friends having phone repair issues. read more

Great service great pricing and top of the line customer service. They are the real deal! 100% coming back to them and refferig everyone i know read more

My iphones front/back glass was cracked, my screen was pitch black and beyyooond repair but thanks to Sean my phone is as good as new! As if it wasn't just obliterated a few hours ago, he even fixed my camera lenses and threw in a free screen Protector and a phone case!!! I'm Very satisfied with my phone., this was my 3rd time visiting for a repair and I've never been let down. 10 out if 10 must recommend Thank you Sean for fixing my phone read more