Updated review, 12/20/2025. I decided to end my 15 year relationship with Verizon (due to exorbitant cost) and take a chance with Spectrum. I made an appointment for 4:30 PM but dropped in at 1:30 because I had time. Before I can even type my name on the check-in tablet, THREE agents approached me asking me what I need help with. THREE! The agent who helped me was Suzy. She was knowledgeable, a good listener and she gave me the confidence that she will be able to take care of my change over. She brought over the store manager, Tony, to finish the transaction when she had to take her lunch. "Please don't hesitate to come back if there's any issue. Thank you for your business." as she left. The switch over got completed smoothly including the back up of the phones. Sure enough, I had a minor issue with a phone so I stopped by on 12/27/25. Again, before I can even finish typing my name, the store's assistant manager , Julian, was already in front of me asking me what I needed help with. Suzy was there so we sat down on the store's couch and chatted about Christmas and family while she fixed my phone's issue. Done. 12/29/25, I came back to finalize some financial details with Tony and it was then that I found out the big change of "culture" at this store compare to my horrible experience in 2022. Tony told me that he became the store manager a year ago and proceeded to turn it around with the new hires. He instilled a culture of customers first and it shows. I could've gotten my issues worked out with tech support and billings but I chose to visit the store and have a "human" relationship. It worked. If you are in the market for internet, mobile or TV service or decide to do business with Spectrum and are close enough to this store, I recommend that you pay them a visit and decide for yourself. read more

The customer service has really improved here and the wait times are way better now .

Please do yourself a favor and look for service elsewhere! Their customer service is horrible. I tried to cancel my service on the phone today and the experience was horrible. The representative did not listen to me even though I repeatedly asked her to cancel my service. Then she would continue to try to offer me options when I clearly told her I wasn't interested. She would do everything but what I was asking her to do. 30 minutes later I had to raise my voice at her because she continued to refuse to cancel my service. OMG! I will never ever do business with them. Their internet and phone service is shitty to begin with. It's not worth it. read more

Company is a ridiculous monopoly! Customer service is worthless too! I called to change TV plan (downgrade) but informed that since new billing cycle had started (a few hours earlier!) that I'd have to wait for following month! I then asked to simply cancel my plan, and again informed I'd have to still pay for the month!? They stink! read more

Very busy store but still managed to provide prompt awesome customer service. Phone rep and store rep were very helpful. Resolved my concern. read more

Worked with Susy. The worst experience ever. We were there for over two hours. She still couldn't help. We are at another location 10min in all set. We should be done in 10 more min. With Susy all we got was I don't know. She knew nothing about how the phones work. How to access account. Granted my fiancé is not so knowledgeable himself just mad it the worst. read more

I canceled the cable service and kept internet however I was told that if I paid the prorated days I could have cable for a couple of more weeks. FALSE! I found out that California does not allow prorating. Two weeks went by and I got a bill for the whole month, not for two weeks but for the whole month. I was lied to! I made a couple of calls and they told me that there was nothing they could do and that I had to put up and shut up, basically. And to think that one of the employees had the nerve to offer me telephone service. Unbelievable! The Spectrum Store address is: 2230 17th St, Santa Ana, CA 92705. Avoid them at all costs, they are a bunch of liars, ready to set you up. read more

People stop putting reviews on this specific location if it's from a phone call experience. When you call spectrum customer service, you are calling their horrible customer service. read more

Short staffed!! Tons of people here! Spectrum stop offering cell phone service if you don't have the staff to support it!! Im only here to drop off old equipment and had to sit here for an hour just to drop off!! What a joke!!! Another reason to switch networks! Ugggrrr and to top it off they dont send technicians to homes anymore! I feel terrible for all customers not familiar with technology! This is why alot of stores and businesses have been going out of business! Customer service sucks, short staffed and not 5 star ratings anymore! read more

Spectrum - Returned equipment - Internet Service Providers Near Me - Santa Ana, California

Thanks to Julian for helping fix a massive fumble from spectrum support. Was able to get my house network, landline and mobile up and working within g 2hrs. Melissa p. was supper helpful each and every time I've had an interaction with her at this location. Double checks and confirms any adjustments and changes to the account and services. They both turn a hectic 4 days or no service into an evening with fast network and connectivity. Would highly recommend either of these employees to help you out in any Spectrum services. read more

Ugh Spectrum in general is miserable to deal with but at least the people at this location are more helpful than the phone people. Although the lady who helped me was sooo surly and apathetic... Like I said, better than the incompetent people you get when you call Spectrum, but not great in the whole scheme of things. For sure make an appointment or you'll be waiting FOREVER. Make an appointment, then arrive and check in at the computer and then they had a lot of employees working around 4:30pm on a Wednesday and I was helped very quickly. Overall this was a fairly painless experience since dealing with Spectrum normally is horrible. 3 stars. read more

Do not come to this store with high expectations on customer service. The associate helping us - Joseph was very rude to my mom when she asked a simple question about the modem we were getting. Apparently the proper response to a customer is , "How would I know that?". She isn't very tech savvy and had been struggling all day with tech support. It's awful she had to experience crappy support on the phone and in person. I get if you are having a bad day but do not take it out on my poor mom. Spectrum needs to check their employees because it's seems like some are getting complacent! read more

Very good service and packages, long time customer. They will come and inspect for best solutions

This place has the worse costumer service I am a restaurant manager and I know when companies need a good employees to keep Bussines running Smooth,To be honest I for got the name of this guy but it was NOT friendly no personality and very short on his conversations He doesn't care about guest , He just give us a number to called because he wasn't able to fix a small issue. So sad poor acknowledgment,poor communication skills and poor professionalism. I wondered why the company has only 2 Start review . read more

Today May 1, 2025, I visited this Spectrum location in Santa Ana to return a modem and asked some questions about the mobile services and costs. Got Richard to help me and when I finished I was able to get a new phone line for lower total cost, and faster internet speed for lower cost as well. Richard is an amazing guy and I am totally satisfied. Thank you!! read more

This place is the worst. They tell me last minute that they need my router and all of that before I move instead of just bringing it with me. That should be simple right just a drop off. No they make you wait about an hour and give you some dumbass excuse worst customer service ever read more

I came to drop off my equipment per spectrum they did not accept and they did not want to check my confirmation. Is so hard to cancel service. After I spent 3 hours on the phone yesterday and they said drop off and nothing. Horrible service read more

I disconnected my service on 12/19. My billing cycle ended less then a week before my disconnect and they want to charge me whole month instead of 4-5 days of service I used. They say that their policy is on the bill. I have paperless bill and I never read the file print and the person I talked to did not tell me at the time of disconnect. So please be careful as they will get you on fine prints. Jordan ( customer service rep) on 12/19 told me that they will change my bill accordingly and now they are saying they have no record of those notes. They want $322.87 for two months. BE AWARE read more

I had spectrum years ago and I dumped them because of constant equipment malfunctions and piss poor customer service. Also, the lineup of television programs at the bottom end of what they offer is totally atrocious. They were constantly dropping English speaking channels that were half decent and adding multi linguistic programming, all of which I could not understand (Korean, Vietnamese, Spanish, Armenian and so on). I got about 15 channels out of 500 that were somewhat watchable. I recently dropped Frontier because at Thanksgiving all of our equipment died. Contacted them, and was told it would take a week to come by and fix. Not a good answer. So, I switched to spectrum, again, hoping they would have become a much better service. I wasn't surprised when equipment again began to malfunction and customer service had no clue what to do or say. Took the malfunctioning equipment back and had it replaced, but we're still having problems. For $150 a month, getting internet, phone and tv, you'd think spectrum would be a much better provider with all new wifi equipment and them boasting how good their customer services are in commercials on tv. But alas, they really never improved, except on how to baffle you with bullsh*t when problems arise. And what gets my goat is that after a year, they'll raise your rate and still offer crappy service and programming. Totally not happy with that. Looks like I'll be switching again. The problem with that as I see it, is that pretty much every company offering combined packages have the same crap to offer. They all have us over a barrel screwing us out of hard earned money for BS services. It's all a total joke on us, getting something intangible for a high price that doesn't live up to its hype. These people are out of control and need to be reined in. But don't count on it getting better any time soon - I wouldn't count on congress to act on our behalf because right now all they want to do is bitch, point fingers, create chaos, commit crimes, pay themselves exorbitantly, steal, cram religion down your neck, and overthrow the constitution. They're quite busy with all that right now. read more

This shit worst then the DMV & they standing around. Three people helping one customer with a lobby full of people.

Full disclosure I used to work for Spectrum so I don't like them anyway... But I stopped working there in 2020 and unfortunately I have been stuck with their service since then. You can tell a lot about a company by how will they treat their customers when they don't have any real competition . In my neighborhood the other option is AT&T. AT&T has great fiber, but it hasn't been built out where I live yet so my only choice is Spectrum The price they advertise is only an introductory rate. I now pay almost $100 a month for internet. - I don't have TV and I don't have a landline... That's just my Internet connection. If the Internet were fast, that wouldn't be too horrible... But I only get like 400 megs down and 20 that's TWENTY megs up... That's just a technological shortcoming of coaxial cable. There is no way you can get a decent upload speed. Since I am a gamer, I really need to have low latency which means ideally. I should have a symmetrical connection where the upload is as fast as the download like it is was fiber Internet from AT&T or Frontier... since Spectrum knows I can't get a decent fiber connection because I live in an older neighborhood they just keep increasing their prices and never increase the quality of their service. Here's a tip... When you move into a new place, there are typically going to be two main hardwired Internet connection options... One is Cable and the other one is the legacy phone company... Check to see if your phone company has fiber to your address, and if they do, that is absolutely the way you want to go... There are other options like getting Internet through your 5G mobile service, but that's typically only about 100 mbs , and it has a lot to do with line of sight so it is a risk... Go with fiber if it's available at your address... It can handle a lot more devices and a lot higher speeds and you don't have to deal with those jerks at Spectrum. right now companies like AT&T and Frontier are leading with a one gig offer... Symmetrical - meaning you get one gig up and one gig down... You may say to yourself "well I don't need all that speed... ".....Here's the thing.... You absolutely will in the future and much sooner than you think ! everything is becoming connected from your thermostat to your radio to your shopping to your gaming. If you look at your device manager, you've probably got 20 things connected to your Internet that you don't even know about and it's only going to get worse- blush Meta just rolled out a mixed reality headset... That's basically VR that you can use in real life... It's gonna change the entire world, but it uses a lot of bandwidth -if you go with fiber, you are future proofing your life. If you go with Cable, you will always be playing catch-up. read more

I made the switch, so should you. Spectrum was the only player in my community. They give you an ok rate for a year then raise prices on you while continuing to give new customers better deals. The service was mostly reliable as long as you constantly reset your router. Finally a competitor, Verizon 5G home. Now I have a super low rate (25 a month) and super reliable service. I expect the rate will adjust once this service is established. The internet has only gone out once in the 6 months or so we have had it and I rarely have to reset the router. Don't fall for their lies. Spectrum could have treated their existing customers well. I even called before switching to see if they could do anything about the bill and was told no. Spectrum is a legacy business that doesn't give a rats ass about their customers. I wish I had a referral link for you all. P.S. your Verizon router needs to be by a window for good signal is now available in all communities. However, there are other options also. read more

To the Spectrum Cable representative who told me he would hide the cable (on my neighbor's house) under the eaves but who did not, read on. I hope your supervisors see the photo below. You walked through my property without introducing yourself or asking for permission. Then you lied and did exactly what you told me you wouldn't do: you strung your cable in a shoddy, piss-poor way. I just relandscaped my yard to beautify it. Now I am stuck looking at this view. My neighbor just sold his home for nearly one million dollars. Is this really respectable work? When I confronted you, you said you couldn't drive your mail in the stucco near the eaves because the stucco was harder up there. Seriously?!?!?! I guess it was a Friday late afternoon and Happy Hour was calling. Guess you didn't want to put yourself out to try to make your wok look aesthetically pleasing. This work makes it look like I live in a 3rd world country. Thanks a lot for putting professional pride in your work. Yes, that was sarcasm. read more

Spectrum - Internet Service Providers Near Me - Santa Ana, California

Over 25 people waiting and their staff is hanging out. Yesterday there was a 4 hour wait just to return their equipment! Ridiculous. Let's see how long before they decide to start working and I'm helped. Update: it's currently 2:14. It took me me over 2 hours to be helped. I returned their equipment which took them 5 minutes to print me a receipt. 2 hours where I sat there and watch 1-2 out of their 7 employees help a crowd of over 30 people and growing. read more

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Stopped in today for an additional box for TV service. Received great customer service from Itza. She answered all my questions patiently. She looked up all my channels. She was helpful kind & friendly. She's a good member of staff at this location. Thank you! Itza for taking good care of your customers! read more

Spectrum - Front of the building - Internet Service Providers Near Me - Santa Ana, California

Daniel a the Huntington Beach store on Beach Blvd was very helpful and patient. He provided me options that would best suite me needs.

They day I was here they were very busy and yet they still tried me well acknowledge my presence so I appreciate the great service read more

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I totally understand why they have security here because dealing with Spectrum is such an agonizing experience. After 60 minutes on the phone and chat, they sent me to this store on a Saturday night at 7:00 to exchange my faulty modem. After waiting 45 minutes, I finally got called and they wouldn't exchange without my drivers license. I had a picture of it, the notes showed I was told to come here, but no avail. At some point common sense and customer service needs to guide this company. In addition, found out I've been charged for over 2 years for a router I've never used. Can't wait to cancel. read more

Save yourself a lot of time and headache and avoid doing any kind of business with spectrum! Go to DIRECTV put an antenna on your roof just don't engage this company or anything! After 10 months with them they got the most horrible customer service they were charging me $30 a month for something I never got they lied to me about a promotion and then said oh well we sent an email saying that you didn't qualify. I get 340 emails a day and I never saw that email and they did nothing for me! The guy on the other end of the phone as well as his manager could care less if they rip me off for $30 a month for the last 8 months. They don't care about their customers the attitude was we're too big we don't care if you go away. Well I ordered DIRECTV when that happened yesterday he gets installed tomorrow so I am going away. read more

I visited the spectrum store in Santa Ana today to return my DVR and another cable box. excellent service I walked in, put in my info on the login screen and I was called immediately. JC helped me. he was polite and efficient. looks like they have turned the store around based on all the negative reviews I read. Big thumbs up for new management. read more

Spectrum brick and mortar stores. Do not give these people your drivers license nor input your social security #. They ran a soft pull without my permission. I merely went to the store to see about replacing my cell phone that broke that day. They did not have the 512 gb phone in stock at either one, yet they. proposed to pretend they did when I walked in, then stating they needed to scan my id and input my social to identify me. I bought my phone at best buy, changed the sim my self and my data. Here, a week later, I receive an email that my services have been changed, WITHOUT MY PERMISSION. I had to spend 2 hours on chat and customer service to get it corrected. I went to the store and confronted Melissa the sales rep at the Santa Ana Ca store, and she laughed, she did not care that she did something unethical. I reported her to corporate. This isn't over. I am taking this whole act of running socials with a soft pull without permission to the powers that be. Keep laughing Melissa... read more

Richard is the MAN to see when you go 17th and Tustin. Great knowledge on TV, modem, and cellular service. Most in important is he's customer service. Thanks Richard read more

Spent 2 and a half hours here for them to tell me I can't upgrade my phone because their systems are down. They wouldn't even offer any discounts on my account for their system not working and wasting two hours of my time. I plan to call corporate to see what they can do for me. I highly recommend not coming to this location and if you do, don't think you'll get out of here in under 2 hrs without anything to show for it read more

I got modem and router from David He is very professional and help me clear I give him 5 star Wonderful and lucky when i saw him I love spectrum read more

So I went today to return a modem since I upgraded to a higher speed there and a boy there added their tv service without telling me. I found out when I received an email hours later saying it was added... Someone needs to train this kid to make sure he doesn't add packages he is not told to add. I didn't get his name but now I wish I did , didn't expect this to happen. read more

Same review as the others. Walked in and checked in at the kiosk (no appointment) and it took about 45 minutes to drop my equipment off. Worst store ever. Bunch of employees watching other employees work and they go out on the floor and back to the back and then out again. Annoying to say the least. read more

Location is so accessible,it's behind Raising Cane i guess and there are ample parking spots. I was surprised that a lady guard opened the door for us which was so nice and store manager FELIPE immediately came towards me to inquire the purpose of my visit then suggested options to do the business in store with waiting time or to proceed to UPS to return a box to avoid waiting in line. I opted to wait thus Felipe added my name in que. Waiting wasn't that bad as there were several reps to attend to clients. RICARDO attended to my box return and while processing the return,he was simultaneuously explaning Spectrum Cellphone services which appears to be tempting and reasonable. Ricardo was very attentive and patient to my queries. He's doing an amazing job and so with Felipe and thr lady guard who was also constantly disinfecting high touch areas. I also noticed a charging station which you can use while waiting. read more

Well youn know how phone companies rip off your money but Melissa she was really nice, she's a rockstar and she does try to help. Many was really nice and helpful and he brainwashed us to switch everything here for a really good price which was valid for only one month ;( he promised us that we were gonna pay $30 for 2 years for the internet and that never happened :( we came back several times to speak to Javier their manager the first two times he said he was gonna help us and shalala shalala but today after they found the problem he couldn't give us the credit they promised us. So sad :( they shouldn't be making promises if they are not gonna commit to it, that's why we switch here on the first place smh. The two star is for Melisa otherwise it would be one. read more

I ordered spectrum two years ago. My promotional rate ended over a year ago. This summer I got the state $30 rebate so my bill would lower from 79.99 to 49.99. The minute this went through , spectrum raised my prices so that I would keep paying 79.99. When I called their response was that my promotional contract had just needed which was complete bs. Don't trust this company or their employees on the phone. They are liars and take advantage because they are the only internet providers in the area. read more

Seems to me that spectrum is only concern for phone conversations and nothing about customer service in their office. Well , this office as you see as the worst costumer service . The manager is a jerk and has no manners. read more