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    Updated 2 months ago

    Services - Spectrum

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    Reviews With Photos

    Returned equipment
    Ashley P.

    Short staffed!! Tons of people here! Spectrum stop offering cell phone service if you don't have the staff to support it!! Im only here to drop off old equipment and had to sit here for an hour just to drop off!! What a joke!!! Another reason to switch networks! Ugggrrr and to top it off they dont send technicians to homes anymore! I feel terrible for all customers not familiar with technology! This is why alot of stores and businesses have been going out of business! Customer service sucks, short staffed and not 5 star ratings anymore!

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    Photo of Quan P.
    277
    178
    50

    5 months ago

    Helpful 1
    Thanks 1
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    Oh no 0

    10 months ago

    The customer service has really improved here and the wait times are way better now .

    Helpful 44
    Thanks 18
    Love this 30
    Oh no 0

    4 months ago

    Helpful 0
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    7 months ago

    Helpful 0
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    Photo of Lizette R.
    5
    105
    190

    5 months ago

    Helpful 0
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    3 months ago

    Helpful 1
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    1 year ago

    Helpful 2
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    3 months ago

    Helpful 0
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    1 year ago

    Helpful 2
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    Photo of David P.
    50
    73
    29

    1 year ago

    Helpful 1
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    2 years ago

    Helpful 6
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    Oh no 1

    1 year ago

    Helpful 1
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    Photo of Sam S.
    42
    133
    69

    11 months ago

    Very good service and packages, long time customer. They will come and inspect for best solutions

    Helpful 0
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    1 year ago

    Helpful 0
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    1 year ago

    Helpful 1
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    9 months ago

    Helpful 0
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    9 months ago

    Helpful 0
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    2 years ago

    Helpful 0
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    Photo of Mark D.
    0
    68
    18

    2 years ago

    Helpful 0
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    1 year ago

    This shit worst then the DMV & they standing around. Three people helping one customer with a lobby full of people.

    Helpful 1
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    Oh no 0
    Photo of Adam W.
    42
    47
    10

    3 years ago

    Helpful 1
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    Photo of Adam M.
    13
    48
    12

    3 years ago

    Helpful 1
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    Oh no 0

    3 years ago

    Helpful 1
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    Oh no 1
    Photo of Lily H.
    10
    24
    15

    5 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of L A.
    257
    127
    759

    4 years ago

    Helpful 1
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    2 years ago

    Daniel a the Huntington Beach store on Beach Blvd was very helpful and patient. He provided me options that would best suite me needs.

    Helpful 0
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    Photo of Jennifer A.
    977
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    3 years ago

    Helpful 0
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    Photo of C L.
    48
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    3 years ago

    Helpful 1
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    Photo of Ron S.
    5
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    4 years ago

    Helpful 1
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    3 years ago

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    1 year ago

    Helpful 0
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    2 years ago

    Helpful 1
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    Photo of Tim H.
    0
    61
    30

    3 years ago

    Helpful 0
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    Oh no 1

    3 years ago

    Helpful 0
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    Love this 1
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    2 years ago

    Helpful 0
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    4 years ago

    Helpful 5
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    Photo of Jo L.
    1
    53
    27

    4 years ago

    Helpful 0
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    Photo of Fany F.
    160
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    2 years ago

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    Photo of Ivan A.
    16
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    3 years ago

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    Photo of Henry T.
    104
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    4 years ago

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    Page 1 of 4

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    Review Highlights - Spectrum

    But after almost a week, from changing phone numbers, Felipe was able to get my number ported to my new phone!!

    Mentioned in 2 reviews

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    AT&T Store

    AT&T Store

    (49 reviews)

    $$$

    Missing iPhone Trade-In -- Grand Theft Under Investigation…read more On September 27, 2025, just before closing, I turned in my iPhone 16 Pro (1 TB) for a trade-in at this AT&T Authorized Retailer. Two employees -- Brian and a female associate -- told me the computer system had been shut down but assured me they would hold my phone and process the trade-in the next morning (9/28) since I was leaving for an international trip. When I returned, AT&T had no record of this trade-in. On November 1, 2025, I went back to the store and spoke with Brian, who said he remembered me and that the manager had processed the trade-in the next day, but he needed the IMEI number so supervisor Edgar could issue a receipt. When I provided the IMEI, Edgar stated there was no record of the trade-in in their system and that he could not issue a receipt. When I asked him to review store security footage to confirm that I had turned in the phone, he refused and told me I would "have to go through court." He then asked me to leave and refused to provide contact information for the store owner or district manager. This involves a missing iPhone 16 Pro valued at approximately $1,500, which qualifies as grand theft, a felony offense under state law for property valued over $950. I have filed a police report for grand theft and am escalating the matter to AT&T Corporate and the FCC for investigation. If the store owner or district manager reads this, please contact me immediately at [your phone number or email]. I would prefer to resolve this directly before further legal and regulatory action proceeds. -- David W

    My father went into this store to pay my phone bill he is NOT an authorized user. A sales associate…read morenamed manny helped him out and HE did changes to my account without my knowledge. They added a line without my consent. What they did is fraud. Be cautious. my dad wasn't even aware of the changes because he went in to pay a bill. I spoke to Luis I think he's was a manager and he didn't care about the situation. I had to call customer services to change my account back. But I was still charged an activation fee. Do yourself a favor and go to a corporate store, not an authorized retailer.

    Spectrum - isps - Updated May 2026

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