My review is for Manny. I've had so many issues ending my grandmothers spectrum accounts since she entered into hospice care because we have different last names so every time I tried to return her equipment I was told I couldn't because I wasn't on the account. She hadn't used it in years but had still been paying for it. My mom ended the service but lived in another state so I was the only one who could return the equipment and they wouldn't let me but kept sending us emails that the equipment needed to be returned. It's been a huge pain to have to deal with in addition to every other part of the hospice transfer process, I was ready to just open the door, throw the equipment inside the store and run just to get rid of it. BUT yesterday, I came into this store and was ready to give him the full story and everything I'd been told I had to do and was worried I'd get the same answers all over again but Manny was patient, professional, gave his condolences for my grandmother and my family and reassured me that the process shouldn't have been this difficult and took care of it immediately. I got back in my car and cried from the relief. You never know what people are going through, a little kindness can make an entire family breathe a sigh of relief after a stressful week. I'm giving 4 stars because spectrum has been a PAIN in general but Manny gets 5 stars. read more

Great customer service no matter what time of day, night, or early morning, You can ALWAYS speak to representative who can help you with all of your services. Ive had internet issues at 3 am and have still gotten help! The stores are also conveniently located with welcomed walk ins. Ive been a customer for over 15 years starting when they used to be Time Warner and have been extremely happy with the service, and constant loyalty discounts and available promotions! You just dont get that sane reliability AND affordable pricing with Dish or Direct TV. Ive just recently upgraded away from the DVR to XUMO and let me tell you, I LOVE IT! No wiring everywhere, no headache to setup and activate, and the unit is small enough to fit in the palm of your hands. Its LOADED with avaliable sports channels and movie lineups, and it's intuitive! Whatever youre watching creates a que for more of the same type! If you love action, horror, rom com, or reality TV, you're suddenly in a rabbit hole everytime with LOTS AND LOTS of recommendations available! If you ever need new equipment, they will send it right out to you free of charge and most of the time you'll receive it the very next day with online instructions on how to activate it, and if youre still not sure all you need to do is call customer support and they will take time to walk you through the activation process step by step! Transferring your service to another location is a breeze too! There is no comparison!!! I could go on and on and on about how incredibly pleased with Spectrum, but Id be here all day. You just have to give them a try and see for yourselves! read more

The store feels inviting when you walk in. The specialist seem to enjoy being there. You can feel the pride they take in their work when interacting with you. read more

I purchased a phone cover at this location, and the employee clearly told me it came with a lifetime warranty. However, when I returned to the store for help, I was told that the cover was only covered for 14 days and that they could not assist me any further. This completely contradicts what I was promised at the time of purchase and feels misleading and unfair. Because of the slow service, lack of support, and inconsistent information about the warranty, this has been one of the worst customer service experiences I have had with any company. I respectfully request that Spectrum review this situation and honor the lifetime warranty that was originally promised to me. read more

Don't waste your time coming to this location. They have a tablet that you check into when you arrive and we thought that was really cool. Unfortunately not all techs follow it. A gentlemen that was at the back on the line tried to get a younger male tech to help him while skipping the line. He was told he has to wait his turn. He then waited till he saw another tech, an older gentlemen with a different shirt, finish with a customer and that tech didn't care about the line and just helped him right away. So they rest of us had to continue to wait while he got to skip the que. read more

Have quality service for the price you charge. I'm paying $95 for regular internet and leaving this review DURING AN OUTAGE via my Verizon mobile. Absolutely insane. I've been stuck with this company because no one else covered this area and I would NEVER recommend anyone voluntarily sign up with them. Do better Spectrum. read more

Horrible customer service, never call you back after leaving multiple messages, rates go up 30-40 % after " Promotional Period" ends Hours on the phone with no solution & a lot of runaround, double speak, & deception I Do NOT recommend doing business with Spectrum services at all read more

I was ready for this experience to be a headache but it was quite pleasant. I was setting up new internet service with Spectrum and the package that had my modem was stolen. Spectrum was super nice and said come on down to grab a new one. The walk-in wait was kind of long (maybe 20-30 minutes) but when I was called up to the counter it was super easy and within a couple minutes I was walking out with a new modem. read more

Spectrum - Internet Service Providers Near Me - Santa Ana, California

Every several minutes, Spectrum internet service pauses, you see the tv timeout icon for several seconds, on the internet, same thing so to start with, Spectrum does not provide consistent service. Additionally, I had ordered the Spectrum TV package but did not need it so I tried to cancel it. They can do that but then it wipes out any previous deal you had so even though you are the same customer at the same address using the same equipment, they find a hook and now you will pay $100.00 instead of $71.00 because I am are a bad person. Yes, there is a contract, please use that to remind yourself why there is no longer a contract at all. DirecTV ATT there are options... read more

I came in to upgrade my service and Diego was immediately there to help me. Not only was he able to upgrade my service by adding internet, he did so without adding too much additional cost to what I was already paying (I was around $1 or so more)! On top of that, he was also able to add an extra mobile line free for a year adding to more savings. I walked out with a smaller monthly bill when I initially was expecting to pay more for adding a service! This level of personalized support and commitment to customer satisfaction is commendable and speaks volumes about Spectrum's dedication to excellence. I am truly grateful for the outstanding service I received and wanted to take a moment to acknowledge and appreciate the hard work and dedication of Diego. Thank you once again for your exemplary service and for consistently going above and beyond to meet the needs of your customers. read more

The service here was friendly and efficient. We had made an appointment and seen as soon as we arrived. The prices are fair and the service was always consistent. Great option if you were looking for Internet and cell service. read more

Omg this place really awesome Jesus was taking care off my stuff when I return it all the equipment really easy Thank you for your help and kindness and smile . Regard , read more

After cancelling my spectrum account due to horrendous Internet service, I came to this location in order to return my equipment, as I was not given the option to ship this back. As I am writing this review, I am being actively ignored by 2 employees, while the third is helping another customer who has been here since before I walked in. Efficiency and speed are clearly extremely unimportant to this business and their employees. (Not surprising, considering the lack of internet speeds too). After signing in, we asked if there was any way to expedite the return process, since my account was already cancelled and I JUST need to give Spectrum their shit back. I was told by Jesus that he was busy helping another customer, who, as we found out after he returned 10 minutes later, was completely out of the store. While the associate was waiting for the customer, he refused to assist any of the ~10 customers in the lobby. Instead he checked his phone and clicked around on the computer, clearly bored. I tried walking up to another employee, who then turned on his heel and disappeared to the back for a few minutes. He was not helping anyone at the time I attempted to reach him. Unfortunately didn't get his name because his hair was covering his name tag. A surprise 4th employee finally showed up about 30 minutes after I got here. Hopefully he was on his lunch break. He finally called us up and we dropped off the equipment. I had a single question for him about my cancelled mobile account and he told me "we don't really deal with mobile in the store" and that I should call customer service. I am so thrilled to be able to wash my hands clean of this company. They will never see another dollar of mine. :) read more

From now on, I am only coming to this location for any equipment exchange,return, and service related to Spectrum. Read a few bad reviews for other stores and even though there is a closer location to my place, I've decided to come here and I'm glad I did. Making a reservation on the website was easy and I had an appointment setup for 1:20PM and I arrived 10 minutes early. As soon as I walked in, I was greeted by Keven and before I could finish signing in. Keven was already standing by waiting to assist me. I brought in my outdated modem to get it swapped out for a newer one and the whole process took less than 5 minutes. After completing my original request, Keven asked if there was anything else he could assist me with. Great friendly service with a smile! I only saw two other customers in the store and they were being assisted by other employees. Newer location and very clean store. It's rare to see younger employees take pride in their work and provide great customer service. Great job Keven and Bristol team! read more

Spectrum - Front of the store - Internet Service Providers Near Me - Santa Ana, California

Had a great experience Adrian was very helpful and was able to connect my moms phone that was stolen and she kept her same number she was very happy read more

I returned my equipment here and then Spectrum contacted me a few weeks later to say I never reurned my equipment. Don't go here!!!

Fantastic customer service! I've been having issues with choppy internet connection, and the guys helped me figure out the culprit. I had a new modem in my hands ready to go within minutes. read more

Channels not set up properly. Missing channels we asked for. Calling in took 45 minutes with no resolve Chat took 30 minutes just to add one channel Tv remote hardly works read more

I recently changed my plan to save money, being assured the 4-5 channels I watch would not change. The next morning the channels are not included and shut down. When I called, my plan was returned to the original with an additional $5 charge per month. $168/ month. Will be changing to a new provider soon read more

This guy had a serious personality issue. I don't know his problem. Just let me return my equipment. My last return was way easier so I know how it's supposed to go but he dragged his feet and took his time. Yep. Im writing this while standing in front of him. It shouldn't take this long. read more

Spectrum - Example of bad customer service. - Internet Service Providers Near Me - Santa Ana, California

I made an appointment. Arrived 15 minutes before check in. they took walk ins before me. why have an appointment system? I took them approximately 45 minutes AFTER my appointment time to get to me. read more

my internet disconnect, so i called, okay they say nothing wrong, okay so maybe a new modem will fix it, wait one hour in line to get new modem, WOW,same problem, new customer get better service and pay less. ; new customers get 70/mo for 500, i'm paying 100 for the same,(24mo-new customer) seems spectrum wants new customer , but charges more for loyalty, and no help with the disconnect problem, so bad, cannot finish a game , just disconnects 100mo-1200 year for poor service, wait in line, (weekday, wonder what it' like on the weekend) had this same service for years, funny how they raise the price 20/mo and the internet disconnects ? tried to chat with them on the spectrum site, no help so sad i have paid thousand of dollars, over the years, any one have a better internet? read more

Poor customer service. The girl helping me (photo attached) was on her phone texting the entire time she helped me with her manager Javier next to her not telling her to get off of her personal cell phone. read more

Spectrum - Poor customer service - Internet Service Providers Near Me - Santa Ana, California

Some of these employees wouldn't know what customer service is if it hit them in the face. So sad, and don't walk in at a wrong time where you are interrupting their "free" time while they are on the clock. read more

its finally open!!!! Brand New Spectrum store! No wait times, great staff! Come check it out! read more

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very disappointed with Spectrum. I switched to a new plan that included sports channels and they will not prorate my bill . Now I'm stuck paying the old bill plus the new bill. This company should not be charging me for two accounts in the same month!!! Extremely disappointed.I may be switching to dish soon!!! read more

Do NOT switch to spectrum! We've had it for a year and it's been nothing but buffering and lag, day in and day out. Unfortunately, our complex doesn't offer any other providers or I would've switched 11 months ago! By far the worst internet experience I've had in my life time. We have the 400mbps and use very minimal internet but consistently run into problems. If you have other options, run to them as fast as you can!!! read more

Services at this store location is very poor! 3360 S Bristol, Santa Ana, CA. Made an appointment through Spectrum Company for this store on Wednesday, April 5, 2023 at 6:40pm. Even got a confirmation text from them. When l got there the store was closed. Hours are stated open 10-8:00 pm. No call back that they were closing early. Drove down there for my appointment and they were a no-show. I was furiously mad. A complete waste of my time! Went to the store the next day wanting my cell phone activated and they said they couldn't help me. I do have a Spectrum account and after being told from Spectrum Corporate that this store and the people there can help me and get my cell phone activated. Salespeople at this store were completely useless, dumb, ignorant and stupid. Not even willing to help with customer's problems and activation issues. Also, this store does not have a store manager on premises to handle my concerns. Again, a complete waste of my time. I do not recommend this Spectrum Store in Santa Ana. Go to another Spectrum Store for better service and with knowledgeable service personnel. read more

Spectrum is a joke!!! After being a customer for many years tried to cancel the TV service. Called the customer service number and a representative on 3/25/24 said it will be canceled at end of billing cycle. Went in to turn the cable boxes on 4/16/24 and find out it wasn't canceled. The billing cycle ended 4/13/24 and I will have to pay for a full month! What a rip off! The representative didn't say I had to call back again before the billing cycle ended. They don't till you this so they can collect another month of full payment! The people at this store couldn't care less and said I can call another number and deal with them. Most were sitting around texting on their phones. Pretty pathetic customer service. Do Not Sign Up with Spectrum because after your incentives expire your bill will continue to go up!!! read more

What a joke! I have been here multiple times and all they do is lie and take your money. I was told that my bill was lowered. It went up. I was told my bill would be lowered again if we returned two devices. Service was extremely slow, they tried to sell us more services instead of solving our problems and ultimately told us they would call us the next day, lower our bill, and give us back credits. None of which was accomplished. Total lack of care, AVOID COMING HERE AT ALL COSTS!!!!!!!!!!! read more

Came in because I was having issues with my spectrum services. Otto walking me thru everything and assisted me in getting more benefits for what I was already paying for. 10/10 highly recommend this store I am a happy customer read more

Excellent, excellent service. Keven and Javier were EXTREMELY patient and.......saved my well over $150.00 on my account. Definitely four star service. read more

Was only trying to get WiFi for my new home and this lady that was helping me forgot her name but she kept giving me attitude because I wouldn't take the deals she was telling me about . And started telling me things in a rude way couldn't take no for an answer. Husband and I are very upset we couldn't just get the WiFi without her being rude . We've been customers before for 4 years and never had this problem before . read more

worst experience received at this location, we were assisted by Isu and she was very rude and despicable as she acts full of pride, not humble at all and very unprofessional, I can't believe why she can't offer better solutions and care to customer concerns. read more

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I have a customer who is trying to work from home. Unfortunately, she just upgraded her Spectrum service in which they replaced her working router for a stupid router that only allows one IP Address Range for the inside user equipment. It is 192.168.1.0/24. To her surprise, her remote telephone for her business could not connect. She called and I walked her through some checks, only to find out that her local subnet was the same as one at work. Knowing that many VPN connections will not work with the same subnet on both sides, I told her to get Spectrum on the line. Spectrum advised me that the internal subnet is "locked down". Her company is going to have to buy a router instead of using theirs. Not a biggie, but this begs the question: How is Spectrum helping its customers who are working from home due to Covid-19 worries? They are not considering their customers AT ALL! A terrible company with terrible service. Stick with Frontier if you can. Fiber Optic is set and forget. Unlike Spectrum who still uses copper. Good luck getting to the internet when it is raining and the underground cables are flooded and soggy with water. read more

I can't compliment these guys enough. I went to Spectrum to transfer my two phones from At+t to Spectrum. I started out with Ryan, the store manager. He was more than kind and gracious. He even went and got a chair for me. He eventually transferred me over to Keven, who was sooooo amazing. He got me hooked up immediately. He took care of both of my phones and showed me how to use them. These guys were quick, friendly, personable, and hard working. I live to closer Spectrums, but after I read the reviews, I drove out of my way because I wanted great service, and I was not disappointed. Kev and Ryan if you read this, thank you so much for your service. read more

MY iPhone was purchased at a Spectrum store and was warranted through there and now my tv is warranted by Spectrum. Now everything is okee-dokee.‍. Carey read more

Friendly staff great place in general. They took there time to explain everything and weren't pushing out stuff I don't need. I came just for internet they showed me all the options there is. 10/10 read more

Keven and Lex are some of the most helpful, patient and understanding reps. Stop by and you won't be disappointed.