Erica answered all my questions and was able to fix my phone at a fare price in no time…read more Quote/diagnostics are free!

Came in on June 18th evening around 6:45pm to CellSpot about an iPhone 6 issue I think they close…read moreat 7pm. It was stuck at the Apple logo screen for a brief second and then reboots while connected with the charger. I told them about what I was experiencing when trying to turn it on and let them know it's one of my back up phones so it's not urgent and I was okay with them taking their time to find out the solution if it was a battery issue, logic board issue, or software issue. I did go to another phone repair shop at Cypress before and they weren't able to resolve the issue, after checking the battery and diagnosing it, so I thought I give it another try at another local repair shop here at CellSpot in Anaheim. The next evening (June 19th) I checked with them to see what the status was and if they were able to diagnose it. They let me know the progress and status. Although it wasn't quite finished I respected their follow up response and customer service. They let me know after testing the phone on another battery it was still giving issues so they asked permission if I'm okay if the possibility of loosing the data for them to try and reset the firmware/OS, since the volume/power button method didn't work. I was totally fine with it since it was one of my back ups. The next morning (11am) on June 20th they let me know it was resolved, and ready for pick up. The issue wasn't the battery or logic board, it was the software/OS and they were able to reset/reinstall the OS and got it back up and running. My total experience calling in advanced for the quote/service, walking in the store, following up, and final day to pick up the device was overall pretty good. It was busy when I came and when I returned to pick up the device so I know patience was key. The ladies I spoke with on the phone and met in person to drop off the phone and pick it up were good! And of course the phone still works on the latest firmware it can handle! Would repeat for other repairs and the price was fair. Here's the feedback I promised, thank you CellSpot!

Friendly knowledgeable people. They will try and help you any way they can If I had to get another…read moretemporary line, I would go back to them. Very helpful

I went in to get a new device to upgrade, and Javier helped us. He was hands down AMAZING! He did…read moreeverything he promised and more with practically no wait time! On top of that he waived most of the fees and was so friendly! I would definitely recommend going to him!!!! Thanks Javier!!!

Signed back up with Boost , I should had never left, always helpful when I walk in store . I am…read moreelated that I am back with boost

Give the team 5 stars I been having another…read morecarrier For years always denied me in many ways Once I switched carriers I just found everything I was looking for thank you for the team for being such great customer service

I had such a great experience today. My phone wasn't charging and I was worried it was broken for…read moregood. YASSEEN E. could've easily tried to sell me a new phone, but instead he took the time to diagnose the issue properly. It turned out the charging port was just dirty and clogged with lint/dust. He cleaned it, tested it, and everything worked perfectly again. I really appreciated the honesty and the fact that he focused on fixing the problem instead of upselling me. We talked about warranty or insurance claims or even jsut a straight upgrade. He was friendly, knowledgeable, and genuinely customer-focused. Highly recommend! When my phone really does poop out on me, I will be back to see him!

Went here for help to install new phone but it was crowned, 10 people are in the waiting list and…read morethere were 3 customers are being helped. It will be over an hr to get help. Left to go to other store. Staff was nice and informed the long waiting period bad advice to go to other store or come back later. Plenty of parking since in a big shopping plaza.

The store in general is okay my real beef is with LG then metro for not notifying customers about…read moreLG phone's also selling off LG phones knowing the company was no longer supporting them my wife and I both bought stylos 6 LG phones only to find out 4 months later we have to replace them because LG is no longer selling or supporting them I also bought the warranty when mine phone over night started showing error messages witch made it unusable I put my SIM card in an old phone with metros help they didn't tell me I was voiding my warranty they told me they needed to shut off the insurance because of a software problem so that was a flat out lie so I have to buy another phone at full price my work required me to have a phone so I'm screwed after paying for the warranty for 5 months anyway don't buy LG products what happens when they stop making refrigerators vacuum's or other Smart products your on your own this whole mess cost us close to a grand so be smart think twice about both companies and go elsewhere

From the owner: Switch today & enjoy America's largest 5G network.read more

Mohammad helped me with my iPhone X (yes I still have the iPhone 10 lol) my screen cracked pretty…read morebadly after my phone fell. He was professional, considerate, friendly and very helpful. He had my phone fixed in less than an hour. I highly appreciate Mohammad and his service. The store was neat and clean. Appointments are easily available. I was surprised that I had insurance on my phone, considering it's such an older version of the iPhone, and then surprised even more that I was paying $14 a month for 6 years! So until I buy a new iPhone I have cancelled the insurance. I highly recommend CPR Phone Repair in Cypress. Mohammad was the best!

Through a foolish chain of events I found myself with a cracked touch screen. I'm actually handy…read morewith these repairs, but I did not have ~3-4 days to wait for the replacement screen to arrive in this scenario. A battery is one thing, but a cracked screen with no haptic on my daily driver phone is a hard stop, so I figured I would give this place and try and see what the price and turnaround time would be... they had my phone ready in an hours time, and at a price that was more than fair for their time, expertise, and simply having the part ready and on-hand for installation. I hope to not find myself in this situation again anytime soon, but if I do CPR Cypress will certainly be my first stop! :)

Had to write a review for today's experience. By far one of the best customer care interactions…read moreI've had at any mobile wireless store - AT&T, Verizon, T-Mobile, etc.. I felt that my customer care agent Mark was super knowledgeable, quick and reliable. I had issues with my cell phone and he was able to fix any problems. I felt like he genuinely knew about the services and products. He was calm, collective and understanding. Superb customer service interaction! Customer care like this is why I had to switch back from Verizon to T-mobile! Great work! Highly recommend.

Great store with great, helpful and attentive staff. Needed help with the new phone and he fixed…read moreit within 5mins. The parking is good and plenty. Location wise is right on the corner of Beach & Garden Grove and in a shopping plaza.

Had a wonderful experience here! A friendly Turkish girl helped me with my phone transfer when no…read moreonline or no other stores was able to do it. She fixed my phone technical issues within 3 minutes. She's a pro! Thank you Turkish girl for helping me and making me experience with Metro very pleasant!!!

I normally don't leave reviews, but what happened at this Metro by T-Mobile location needs to be…read moresaid so other people don't go through what I did. I purchased a hotspot device from this store, trusting the staff to set me up with something that would actually work at my home address. Instead, they knowingly used a different address in their system just to qualify the sale -- even though they were fully aware the service would NOT work where I live. From day one, the internet barely worked. I went back multiple times and was repeatedly told the issue was my plan -- that I needed to upgrade for better speeds. I trusted their guidance and ended up paying more and more over the course of October, November, and December. I even upgraded to their highest plan, thinking it would finally fix the issue. It never did. They had me moving the device all over my apartment, troubleshooting, and basically making me believe the problem was on my end -- when in reality, they knew from the beginning that the service was not compatible with my location. When I finally contacted customer service, I was told that multiple customers had complained about the exact same situation at this store. That says everything. I returned to the store to resolve it, but the manager has avoided me for months. Calls were not returned. Messages were ignored. I was even given an email address that led nowhere. After spending around $300 on equipment and service that never worked, I was offered absolutely nothing -- no refund, no accountability, nothing. This is not just poor customer service -- this feels intentionally deceptive. Selling a product you know will not work at a customer's address, then pushing upgrades to take more money, is unacceptable. I strongly recommend that anyone considering this location double-check EVERYTHING and be extremely cautious. Based on my experience, I would not trust this store to give honest or accurate information. Very disappointing experience.

Amazing support from an exceptional IT Professional~Warren! His day-job's working on large…read moreserver-mainframes; yet, his kind attention to my home PC issue was outstanding!

Ran into an overheating issue with what I assumed was possibly my processor. Warren determined my…read morefan was malfunctioning and replaced it. Efficient and highly recommend; will definitely be doing business with them again if I have anymore PC issues.

Awesome service! Got my iPhone battery replaced in about 30 minutes for only $65. The tech was…read moresuper nice, and I'm so glad I found this place through Yelp even though I'm not from the area. Really happy with everything! definitely recommend for iPhone repairs. They're inside the A.R. supermarket at the entrance.

My iphone wouldn't charge when plugging in. Apple said the jack needed to be replaced. I was…read moreconsidering trading my phone in so didn't do the repair. On a whim I went to the phone doctors and the really nice guy there said the jack just needs to be cleaned! He also replaced the glass protector (no bubbles!) and cleaned the port and my phone is like new again! $45! Will come back here for any further phone needs for sure!