Quick and fast; Went in for a phone upgrade and was then assisted by Ryan, he ended up updating our…read moreplan because we found out that we were committed to an outdated previous plan. Ended up getting our upgrades done and helped us save $70 monthly while keeping our current benefits! Thank you Ryan!

As per usual with this company, my experience with this AT&T store was just as lousy as every other…read morepoint of contact I've encountered. With gas being six dollars a gallon I called the location first to see if they had the product I wanted. They said they did so I asked them to put one aside for me and they said they can't do that, they have plenty and they'd "see me soon" before hanging up on me. Pretty sure this was the manager, because when I did get to their store, he was messing around on a computer in the corner and was answering the phone. I purchased what I wanted with a promo card they sent me after MASSIVELY messing up and forcing me to file a FCC claim. There is no way I would ever give them a penny of my actual money. If I never have to deal with this sad excuse of a corporation again, it'll be too soon.

Lis was friendly from the moment I walked in. She walked me through the whole process, was able to…read moreget me exactly what I needed. Didn't sell me anything higher than I asked for very happy with everything had a great conversation. She was very professional very knowledgeable and I learned so much by her Customer service teaching me about new products I needed for my phone. I would definitely return and talk with her for future

Robert a customer service rep in the store has extremely poor customer service. My experience today…read more05/01/2026 was horrible. Over the phone I set up an in store swap of equipment. I checked, waited till my name was called Robert mispronounced my name (no big deal) I corrected him and he proceeded to say it wrong again on purpose with a shoulder shrug. Next I am trying to exchange my equipment and he tells me they don't have it in the store, so I ask if he can have it delivered to my home he immediately tells me no and that I can call customer service, it didn't make sense to me so I ask why, he says it's not a service they do in store I know this is untrue because I've done this in the past when I was informed they didn't have the equipment. So I ask to speak to the manager and after I explain the situation I am informed that Robert can assist with sending the equipment to my home. I inform the manager that Robert said he couldn't. So Robert assist with sending the equipment to my home I ask for a confirmation number once again Robert doesn't want to do his job and he tells me I can get it offline. This is not the experience I expected in store. This is also why most ppl prefer doing everything online. This is also why I will be also calling corporate and continuing my complaint, I didn't come on my lunch break to be provided rude unsatisfactory service when all I needed was to swap my equipment out so I can use the internet I pay for. The manager was nice and effective in assisting me, however if Robert is still at this location I will not be returning he needs a lot of training.

I had a couple of old devices that contained very important files needed for my court app next…read moremonth. They had been broken and unused for over 7 years. I took them to 11 different repair shops - including one all the way in San Diego but unfortunately, none of them were able to fix the issues. A fellow gym member recommended this repair shop & the result was mind - blowing. In just 3 hours , all of devices were fixed and my data was recovered. Of course , I made sure to give the technician, Amad , a generous tip. Excellent job brother and Gold bless you. My 2nd repair experience here, Excellent experience! They did an outstanding job repairing my iPhone 16 pro & used top quality parts, which really shows in the result. Quality is really their priority. My wife also had her laptop repaired here & once again they used the best quality parts & delivered great results. Customer service is professional , honest and vey knowledgeable. Thank you guys

Great place. Honest. Fast. My cellphone would not charge,…read moreso I thought I was screwed. A friend up north just spent $800 for a new phone. Amed fixed my old Android phone in an hour for $65 and it is good to go. The charging connectors were broken. Whew.

The one great thing about Cricket Wireless is that they have a trial available where you could try…read moretheir service alongside your current provider to make comparisons in performance between the two. I downloaded the Try Cricket app on my iPhone and tested it out with my then-current provider. I was convinced to switch to Cricket after I tried using my cell phone in my church's basement level (we are meeting there temporarily until the church's roof can be refurbished). My then-current provider had NO signal at all, yet Cricket still had a signal, even though it showed one signal bar on my phone. I then switched later that week online, after which I received an email notifying me that it would take 2 business days to switch over. I had seen the Cricket Wireless store adjacent to the Walmart on South Street, so I decided to stop by to see if they could speed up the process of getting me switched over. The employee on duty, Emely, was helping other customers who were there before me, so I had to wait a short while. When she was ready, she called me over and I explained my situation with proof that I had made the switch online; I just needed to make the switch complete on my device. It was a bit of a laborious process for Emely (she was helping other customers in between), but she punched a few buttons on my iPhone and told me that I was finally switched over to the Cricket Wireless network. :-) I signed up for the $55.00/month unlimited data plan. Since I elected to have my monthly payments on auto pay, I get a $5.00 discount, so I end up paying $50.00/month. Emely was very welcoming, friendly, and patient while she got the process started in switching me over to Cricket. So far, the service is working flawlessly. I highly recommend the service and this particular Cricket store for sure.

Just walked out of this store and man do I have to tell you, this is by far my best phone shopping…read moreexperience ever! The kind gentleman who helped me and my sister out is Edwards. Edwards is literally a pilar in this company and deserves to be recognized. From beginning to end, the process was easy, great customer service, and answered every question I've had. This humble dude is an asset to the business. Walked out with a new iPhone 12 and a 3 month payoff plan. Somebody give this dude a raise! Great meeting you bro, will definitely refer and return for future business. -Petelo & Lavelua

04.04.2026 Saturday…read more Bought a new phone online. Needed to upload All phone contacts from my old phone to the new phone I purchased. Arrived at this location at Peak Time. No reservation no appointments. The T-Mobile representative with a IPAD in hand took me us in automatically. No wait time no excuses. Come right in he stated in a friendly tone. As we exchanged information to get logged into the system he asked if anything else was wrong or is needed with my T mobile service. I kindly replied no, this is all that is needed for the time being. I was very satisfied at this location since the experience and process was painless! In and out in less then 10 minutes. Big Kudos to Matthew (I believe he is asian), Professional and prompt. I will come back for any T mobile issues.

Horrible customer service. The girl at the front did not greet us and she did not care to give us…read moreservice.

Awesome and honest service! I just switched after being a loyal T Mobile customer for over 10 years…read moreand this 25 per line promotion was unbelievable. I honestly didn't think it was real but it absolutely was. We got 4 brand new iPhone 17s for FREE. Shout out to Lauren for taking great care of us. He really went above and beyond and made the whole process easy and stress free. PS. I spent over 20 minutes looking for a highly rated Verizon location and this store did not disappoint. There are a lot of 1 star locations around my area but I will definitely be coming back to this one.

1. The General manager (Akasia) tried to give us a cheaper plan when the one we were requesting…read morewasn't available, but just signed us to a cheaper one without communicating. Luckily I read the fine print. 2. Assured us the router would work in our house 3. Doesn't work anywhere in our house. She told us that she would get us this plan even if there wasn't coverage and assured us it would work. She just wanted commission. For like what.. a 30 dollar sale commision.. cmon man

I'm happy with the new phone and the time it took to get it. I would suggest that someone coach the…read morestaff to slow down in explanations, realize no one knows their business like they do and do not act condescending to anyone. On another note. The security person was more than kind and helpful

I have had a great experience every time throughout the years at this location. Alan was very kind…read moreto me today. Attentive with just being aware I needed help. I asked for Cruz who has been helping me within the last 2 visits. Cruz has been so kind, patient, helpful beyond words can say. I gave her a big hug the first time I met her. She deserves to be treated by her employer with the utmost respect along with her colleague Alan. Today was just memorable for me. Thank you for your service!!!

Super customer service and they help you with a smile always , prices very good and my mobile…read moreservice is very good and I got my upgrade like every 10 months with a very good discount price love Boost mobile

I went to Boost Mobile with my son looking for a new cellphone. I told the representative what…read morephone we were interested in as well. A Mexican woman and her family walked into the store and he stopped working with me to work with her. He started unpacking a new phone from the box and setting up a new account. I asked him if he was still helping us because we were in the store before them trying to get an upgrade. He said yes and asked for my son's phone number. He took the phone number and started helping that same family again. This was a horrible experience at this store. Customer service is telling customers that walk in that you're currently helping someone and that you will help them shortly, not stopping to help your first customer to help others that look like you! I will never recommend this location!

Went in about an hour before closing to get a new phone. Employee Nathaniel was very helpful. He…read moreexplained everything well and used a screen and printouts to help us make a selection. Coworker next to him was LOUD. I was going to ask him to please tone it down a little, but my son asked me not to. His voice made it difficult to hear. He may not know he's a loud talker. Disappointed that we did not get a FREE phone and disliked a policy to make us stay customers. Deceitful practices.

I am dissatisfied with my experience . I am not mad at the customer service, the gentleman had a…read morevery kind demeanor. I think i am mad about Verizon's training with their sales employees . I felt like I was being used to meet a sales quota , not my needs being met . My (**high) phone bill did not meet my expectations. I just wanted a new phone, not a new line. The between the lines with getting a new phone , promo, etc etc were told to me in what I find to be confusing language. It's not clear cut. I felt like I was bamboozled like I was at a car dealer lol. 16years being a loyal customer , and this is how it is :( No wonder Verizon has class actions suits against the way their sales representatives present information. I feel bad for people who don't understand the sales team due to a language barrier or older age. They get taken advantage of . I will no longer step foot in a store and will seek assistance with the phone rep. They seem to be more honest and helpful. *** To resolve this , I spoke with the Verizon customer support over the phone. They issued me a loyalty discount ! And removed three phone numbers i had been paying for ! I was on the phone for over an hour . Worth it , but dang this shouldn't have been necessary! Review your cell phone bills! Remove unnecessary charges !