I was pleasantly greeted as I arrived. I was very soon…read moreassisted by Destiny. who broke down and explained all my different options. I chose to leave frontier Internet and join AT&T. With that done Destiny explained the possible upgrades in phones which at the time I had no intentions of doing. but after she explained all of the advantages I soon found myself buying a new phone. I can't thank her enough for all of her help and the time she spent with me. I am sure that I will be telling all my friends and family. About my enjoyable experience.

If I can give this store 0 stars I would. Horrible service. Lazy workers…read more I went in to unlock my phone. He gave me instructions to do it at home. I initially wanted to get it done there Incase I ran into any issues and of course I did. Called AT&T told them I went in and she said they should have done it in person. Waste of time.. People should really actually do their jobs!

I had a wonderful experience at this Spectrum location thanks to Oswaldo Zamudio! My dad and…read morestepmom came in with a lot of questions about why their bill was so high for their phone and internet. Oswaldo was incredibly nice, patient, and helpful. He took the time to look into everything and clearly explained the charges to them. It is hard to find such great customer service these days, and we really appreciate his help!

Robert a customer service rep in the store has extremely poor customer service. My experience today…read more05/01/2026 was horrible. Over the phone I set up an in store swap of equipment. I checked, waited till my name was called Robert mispronounced my name (no big deal) I corrected him and he proceeded to say it wrong again on purpose with a shoulder shrug. Next I am trying to exchange my equipment and he tells me they don't have it in the store, so I ask if he can have it delivered to my home he immediately tells me no and that I can call customer service, it didn't make sense to me so I ask why, he says it's not a service they do in store I know this is untrue because I've done this in the past when I was informed they didn't have the equipment. So I ask to speak to the manager and after I explain the situation I am informed that Robert can assist with sending the equipment to my home. I inform the manager that Robert said he couldn't. So Robert assist with sending the equipment to my home I ask for a confirmation number once again Robert doesn't want to do his job and he tells me I can get it offline. This is not the experience I expected in store. This is also why most ppl prefer doing everything online. This is also why I will be also calling corporate and continuing my complaint, I didn't come on my lunch break to be provided rude unsatisfactory service when all I needed was to swap my equipment out so I can use the internet I pay for. The manager was nice and effective in assisting me, however if Robert is still at this location I will not be returning he needs a lot of training.

Amazing customer service. Repair for an iPhone 13 battery…read morereplacement was under 45 minutes Highly recommend Great prices.

The service was great and the quality of work was great too. I highly recommend this ph9ne and…read morecomputer repair to everyone.

Stopped in met Ryan answered a lot of my questions showed us different products and accessories…read more Followed up with Ryan once again the next day he had 3 customers at once handled everyone smoothly patient informative. He needs a promotion

The one great thing about Cricket Wireless is that they have a trial available where you could try…read moretheir service alongside your current provider to make comparisons in performance between the two. I downloaded the Try Cricket app on my iPhone and tested it out with my then-current provider. I was convinced to switch to Cricket after I tried using my cell phone in my church's basement level (we are meeting there temporarily until the church's roof can be refurbished). My then-current provider had NO signal at all, yet Cricket still had a signal, even though it showed one signal bar on my phone. I then switched later that week online, after which I received an email notifying me that it would take 2 business days to switch over. I had seen the Cricket Wireless store adjacent to the Walmart on South Street, so I decided to stop by to see if they could speed up the process of getting me switched over. The employee on duty, Emely, was helping other customers who were there before me, so I had to wait a short while. When she was ready, she called me over and I explained my situation with proof that I had made the switch online; I just needed to make the switch complete on my device. It was a bit of a laborious process for Emely (she was helping other customers in between), but she punched a few buttons on my iPhone and told me that I was finally switched over to the Cricket Wireless network. :-) I signed up for the $55.00/month unlimited data plan. Since I elected to have my monthly payments on auto pay, I get a $5.00 discount, so I end up paying $50.00/month. Emely was very welcoming, friendly, and patient while she got the process started in switching me over to Cricket. So far, the service is working flawlessly. I highly recommend the service and this particular Cricket store for sure.

04.04.2026 Saturday…read more Bought a new phone online. Needed to upload All phone contacts from my old phone to the new phone I purchased. Arrived at this location at Peak Time. No reservation no appointments. The T-Mobile representative with a IPAD in hand took me us in automatically. No wait time no excuses. Come right in he stated in a friendly tone. As we exchanged information to get logged into the system he asked if anything else was wrong or is needed with my T mobile service. I kindly replied no, this is all that is needed for the time being. I was very satisfied at this location since the experience and process was painless! In and out in less then 10 minutes. Big Kudos to Matthew (I believe he is asian), Professional and prompt. I will come back for any T mobile issues.

Issues with the T-Mobile Home Internet box led us to seek this location that has inventory as…read morecompared to our usual favorite spot inside Costco. The person attending to us, Danny, troubleshooted the issue and provided a resolution of provided a used, dirty cable for the Home Internet box. Appalled, I asked about his authority to provide us a new cable at least. He then asked his coworker, who just received a used and returned box set, if he can provide a new cable which she replied yes as she had to do so as well. Next, instead of providing us a new cable, he took the cable that another customer just returned and tested it with our box, which did not work. Finally, he went into the Inventory Room to provide us a new cable. Tldr; Highly recommend the T-Mobile location on Carson and Cherry instead. Diana even helped us save money by finding out that we were overcharged in our Home Internet Plan.

Robert and Carson were very helpful and solved my issue with my iMessage right away. They explained…read morewhat might've caused the problem to prevent it from happening again. Thank you

Awesome and honest service! I just switched after being a loyal T Mobile customer for over 10 years…read moreand this 25 per line promotion was unbelievable. I honestly didn't think it was real but it absolutely was. We got 4 brand new iPhone 17s for FREE. Shout out to Lauren for taking great care of us. He really went above and beyond and made the whole process easy and stress free. PS. I spent over 20 minutes looking for a highly rated Verizon location and this store did not disappoint. There are a lot of 1 star locations around my area but I will definitely be coming back to this one.

They are doing something right over there. It is very easy to hate on a cellphone provider or…read moreInternet provider service location. It is a stressful experience by nature but often the employees have nothing to do with it and get vented on. I had to write a review for this place because the staff was just so noticeably friendly and helpful. They helped me learn about my screen protector warranty and how I could get one mailed to me for free and answered all my questions about coming back and having it put on. I filled out my warranty request, I got my screen protector mailed to me just like they said, and then I came back and they helped me put my screen protector on free of charge. They really didn't make any money from this whole exchange other than making me a happy Verizon customer. To me, they went above and beyond. They didn't have to put that screen protector on for me, and because they did, my life has been so much easier and the whole problem has been resolved. My phone is like brand new again. Thank you, Verizon staff of Los Altos! You rock.

Stay away from this location. We came in to move our…read morecellphone line from Tmobile. We asked for specific add ons and services such as no ads on our streaming devices, porting over our iPad service, and a gift card for porting our 4 lines + tablet over Still have ads on hbo and Disney. It's been months and no service on our iPad. They didn't give us the prepaid card but instead credited our bill which was just more lies to get us to sign up. If you hate sales people, you'll definitely hate this place.

Super customer service and they help you with a smile always , prices very good and my mobile…read moreservice is very good and I got my upgrade like every 10 months with a very good discount price love Boost mobile

I went to Boost Mobile with my son looking for a new cellphone. I told the representative what…read morephone we were interested in as well. A Mexican woman and her family walked into the store and he stopped working with me to work with her. He started unpacking a new phone from the box and setting up a new account. I asked him if he was still helping us because we were in the store before them trying to get an upgrade. He said yes and asked for my son's phone number. He took the phone number and started helping that same family again. This was a horrible experience at this store. Customer service is telling customers that walk in that you're currently helping someone and that you will help them shortly, not stopping to help your first customer to help others that look like you! I will never recommend this location!

We recently switched back to Verizon because we were given a great deal on new phones for our…read morefamily. We received excellent customer service from Daniel, Richie and Becky. They were all very friendly and helpful and made the transfer as easy as possible. When I went back a couple of days later to turn in our old phones, Daniel was great! I had a couple of questions and he was very knowledgeable and answered them easily. I never felt rushed and he told me to reach out to him if I had any further questions. I would definitely recommend this location for your Verizon needs.

NoNoNoNoNo!!! This company is pure BS…read moreThey are rude and when u call CS u can never get a English speaking agent. They all sound from India so u can only understand every other word. Oh and when u ask for their name they give u Skyler or Blaine.. Hahaha Now that is Hilarious. High way robbery!!! That's why I call BS. Do u really screen ur calls or "record" the calls because the way these agents talk to the customers, they should be Fired!!