We recently switched back to Verizon because we were given a great deal on new phones for our family. We received excellent customer service from Daniel, Richie and Becky. They were all very friendly and helpful and made the transfer as easy as possible. When I went back a couple of days later to turn in our old phones, Daniel was great! I had a couple of questions and he was very knowledgeable and answered them easily. I never felt rushed and he told me to reach out to him if I had any further questions. I would definitely recommend this location for your Verizon needs. read more

NoNoNoNoNo!!! This company is pure BS They are rude and when u call CS u can never get a English speaking agent. They all sound from India so u can only understand every other word. Oh and when u ask for their name they give u Skyler or Blaine.. Hahaha Now that is Hilarious. High way robbery!!! That's why I call BS. Do u really screen ur calls or "record" the calls because the way these agents talk to the customers, they should be Fired!! read more

I've been a loyal customer for over 10 years! Having a family account with 6 lines. My main go-to representative, Johnny, has always been polite, professional, and very knowledgeable. He listens carefully to my issue, acts quickly, and resolves it. I always have a great experience with Verizon customer service, including Becky and Nate, to name a few. It's comforting to have such efficient, helpful support. Thank you for making the process stress-free throughout the years!! read more

Went in about an hour before closing to get a new phone. Employee Nathaniel was very helpful. He explained everything well and used a screen and printouts to help us make a selection. Coworker next to him was LOUD. I was going to ask him to please tone it down a little, but my son asked me not to. His voice made it difficult to hear. He may not know he's a loud talker. Disappointed that we did not get a FREE phone and disliked a policy to make us stay customers. Deceitful practices. read more

Verizon - Electronics Near Me - Lakewood, California

Straight A...holes don't get a damn who u are or care about their costumer service. Was just clicked on for asking a simple question over the phone. read more

I am dissatisfied with my experience . I am not mad at the customer service, the gentleman had a very kind demeanor. I think i am mad about Verizon's training with their sales employees . I felt like I was being used to meet a sales quota , not my needs being met . My (**high) phone bill did not meet my expectations. I just wanted a new phone, not a new line. The between the lines with getting a new phone , promo, etc etc were told to me in what I find to be confusing language. It's not clear cut. I felt like I was bamboozled like I was at a car dealer lol. 16years being a loyal customer , and this is how it is :( No wonder Verizon has class actions suits against the way their sales representatives present information. I feel bad for people who don't understand the sales team due to a language barrier or older age. They get taken advantage of . I will no longer step foot in a store and will seek assistance with the phone rep. They seem to be more honest and helpful. *** To resolve this , I spoke with the Verizon customer support over the phone. They issued me a loyalty discount ! And removed three phone numbers i had been paying for ! I was on the phone for over an hour . Worth it , but dang this shouldn't have been necessary! Review your cell phone bills! Remove unnecessary charges ! read more

Verizon corporate or the person hiding in a corner or cubbyhole has to be the dumbest in Miami or Puerto Rico to answer your questions?

I came in wanting to pay off my phone. The employee waiting on me obviously had an upper respiratory infection. He kept blowing his nose and sniffling. Without asking or checking with me he took my phone and started to load a VERIZON app. I do not want any more apps on my phone. I'm 75 years old and technology is tough for me that's why I drove to the store. I told him I do not want that done. I asked for the phone and said no thanks and started to leave. As I was leaving another VERIZON employee told me "don't come back here anymore" "Don't let the door hit you on the way out" This was unprofessional behavior to say the least. I am angry and looking for another provider after 17 years of loyalty to Verizon. M. HILL RN read more

Shout out to Cesar! So kind to help me transfer my phone from At&t even close to closing time, came up with solutions to streamline the process. Definitely see him if you have to troubleshoot your account. read more

I was amazed with the employee who helped me out, her name was Suzy she went above and beyond when it comes to customer service. I was in and out within 20 min to start 2 new lines get new phones and she added all the perks and got me the best deal possible. I am beyond impressed, this was a great visit to the Verizon store and Suzy is 100% the reason for that. Thanks so much read more

We went in today to upgrade a phone. Oscar helped us to get the right phone for our price range and the best plan. He listened carefully and went to work. No haggling , no nonsense!!! We were out of the door in 20 minutes. read more

Extremely disappointing experience 2x at this store. We upgraded our phones with a trade in. We were told to drop off the phones in the store. We stopped by to drop off the phones and was told we could not do it because our lines are not activated which makes no sense. We came back a few days later and were then told we had to drop off at UPS. Disorganized staff. read more

I rarely complain and give a long and poor review however taking into consideration that it has been a few times that I have experienced some kind of challenge at this store, I think is time to speak up Verizon products are amazing and most of the staff are wonderful. I will provide a review based in the way they provide "customer service" only I have observed that Verizon has been struggling for a while providing a great service experience however I have noticed that it got worse after Covid-19 They continue to be short of staff and now with this limited store hours they're making it harder and inconvenient on their customers They seem to acknowledge complaints and they apologize but I don't see improvement nor change Customers Time is precious and I understand that everywhere you go there will be some reasonable waiting time involved however, the waiting time at this location depending on the day and time can be pretty discouraging and time consuming My three chargers quit on me and I didn't want to spend my entire lunch time waiting to be assisted to purchase multiple chargers for my device so I waited until I got off work To my surprise I found out the hard way that this store closes at 6pm. When you're in a retail business they should be more inclusive taking most people's schedules into consideration. Closing at 6:00pm is unacceptable Before arrival I called Verizon customer service line to find out about business hours however the Verizon representative was unaware of the store hours, and he couldn't get that information on their database neither but he provided me the store number (562) 633-5030 to call however this number doesn't connect you to the store so it was a waste of time I got at the Lakewood location at at 6pm sharp only to find out that they were already closed. It's was disappointing I would love to continue to buy directly from Verizon but they're basically forcing us to go to AT&T, Best Buy across the street or Apple Store in Cerritos. They're busy as well however, they seem to have a better customer service in place and they also provide their customers with more options for further convenience making our store experience quicker and easier .. that's sad I been loyal to Verizon over a few decades and there is no doubt they still have a better network than other carriers but they don't seem to be improving on their customer service support I would like to escalate my observations and concerns for further review Apologies mean nothing when you see so many complaints about poor customer service and they're unable to be reliable and accessible with something as simple as their business operating hours being changed not with the customer in mind It was a bit stressful to make accommodations to return the next day before 6pm but made it and I was assisted by KY. She is incredible however because I don't like to keep employees after hours and due to the lack of time available there was no opportunity to look around and being able to buy a few other accessories Verizon you need to work on improving and showing your customers with actions not only words that as you say it we truly are "the Best part of Verizon " read more

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If I can give this place 0 stars I would! MY MOM CAME IN HERE TO ASK FOR HELP TO SEE THE BILL AND EXPLAIN WHY SHE IS BEING CHARGED TWICE IN A MONTH! First the worker named DEAN was being rude to her, note that my mom is 70 years old. Asking for an explanation. She has asked them SO MANY times to send her a paper bill because she doesn't want to do electronic. And they haven't. She has asked then since JANUARY! We then ask to speak to the manager, JOHNNY. Who was also RUDE!!! He was speaking so fast and being rude. This is the shittiest Verizon place ever. We have been a customer for Verizon for over 20 years. This is fuckin ridiculous. From the worker to the manager they are LAZY!!! read more

Pulled up at 6:35pm, they locked the door in front of me saying they are closed. The website said 8pm closing, and I showed them. They shook their head and said no. I asked if there was another Verizon store open, they said no. Very disappointed and looking for a different carrier now. After heard in from the business, I will give it another shot and thanks for your responsiveness. read more

Verizon - Time stamped 6:39pm - Electronics Near Me - Lakewood, California

Great service! I was greeted when I walked in by everyone that wasn't already serving a customer. Eslin is a gem. Extremely helpful and patient. When she couldn't figure out a problem, she engaged Monica who was cheerful and also helpful to Eslin. Watching the interaction among the team and the woman who seemed to be the manager you could tell they enjoyed working with each other and that was reflected in the level of service that was provided. I am not sure why they get such low reviews as my experience was top notch. Thank you!! read more

I brought my 3 month old Galaxy in to replace the charge cord since the original no longer charges. (Had to charge the phone with the car charger.) The Verizon staff this morning informed me that, although the telephone is still under warranty, the charge cord that came in the original papackage with the cellphone is not and I would need to purchase a new one. When I took the original cord out of his hand and left to buy one at Target (for half of the price, I was told by another early morning staff member that I was not longer welcome back. According to the policy detailed on line the charge cord also has a one year warranty. Incidentally the staff member who said the cord was not under warranty never looked up at me. I see no reason to return except to pay my bill at the machine. read more

Adam, solid 10/10! That poor guy sat there for 3 hours with me and helped me sort out all my Verizon based issues haha I've never been a fan of this location BUT I have to say, I've had a change of heart. Adam is super helpful, empathetic, and genuinely kind. He made sure I was taken care of walking into the store, up til the moment he held the door open for me to walk back out. He showed no signs of frustration, kept his cool even when he had to call in for help, and was calm and super polite the entire time. Thanks for making this transaction a wonderful experience and leaving me with a more positive attitude toward this specific location. I can only hope that it wasn't the longest 3 hours of your life, but rather that it sped up your day. :) God bless read more

Manager Johnny was very rude and unprofessional! A 17-year customer deserves respect!

After 3 weeks of trying to upgrade my phone, through online, store, and telephone it was the worst experience in terms of how Verizon sucks as a company. They kept saying my phone was ready but wasn't which resulted me driving to multiple locations wasting my time. They also cancel my orders without informing me therefore delaying my phone since I was never notified. Lastly, I go to the store to ask for help because it takes about 2-3 hours to speak to someone that isn't out of the state, the store also wasn't helpful. Instead they tell me to just call 611. I wouldn't recommend Verizon to anyone. read more

Yes yesterday I go to this place to get the new account. before I get it they talk so good nice when I sign in paper with the New account they not Even help me so bad so rude to me .they tell me to do my self at home they so stupid the guy help me he going home him not tell me done or not with the paper read more

Unless you're there to buy a new phone, they won't help you. Had some questions about my plan and the guy refused to check my plan and told me to call Verizon.. their customer service has really gone downhill. read more

Anthony, the sales associate who helped me, encountered a "system glitch" that led to him cancelling my original account created online by me and creating a new one in-store. Regrettably, this change was made without my knowledge or consent, and it has resulted in severe repercussions for me. This "system glitch" information was given to me today by Rebecca the Store Manager. To make matters worse, the original account due to this "system glitch" has been mistakenly sent to collections, causing a significant reduction of 160 points in my credit score and all while being in the current process of purchasing my first home. As a single mother of two, I have worked diligently to improve my credit score. However, this incident has severely impacted my family and I. I was in the process of loan approval until my loan officer informed me that my credit score drop resulted in loan declination. Now, the house that my children and I chose after many months of searching is gone. This erroneous debt is both distressing and deeply unfair. I attempted to resolve this issue by reaching out to Verizon's customer service, but I have been met with frustration and disappointment as I was repeatedly transferred to different departments without finding any resolution. After a few hours on the phone, I sought assistance by walking in to this corporate store and asked to speak to the Store Manager-Rebecca. During my visit to the store, I politely requested Rebecca's district manager's name and contact information to escalate the matter as she said she's never dealt with my particular situation before and did not know how to proceed. Unfortunately, she declined to provide this information and, in an unfortunate turn of events, asked me to leave the premises. I understand that errors can occur in any business, but the lack of empathy, accountability, and professionalism exhibited by the store manager, Rebecca is truly appalling. Reviews with her non existent managerial skills and lack of any customer service are everywhere. Verizon's own website, google, yelp, reddit, glassdoor etc. At what point will Verizon take accountability for Rebecca's actions? Tip if you visit this store: record your interaction with every employee but especially Rebecca. read more

Verizon - Full video available :) - Electronics Near Me - Lakewood, California

The store manager Ricardo is RUDE AND HAS NO CUSTOMER SERVICE SKILLS. The store is supposed to be open until 6;00 pm and he changed the hours to 5:00 pm. It says on the Website 6 and customer service has 6. Customer service is sending people over there to pick up their purchases and he is REFUSING TO HELP US. HE TOLD ME TO GO TO AT&T. He said it was because of COVID and trust me I understand but there were at least 2 employees in the store that I could see when I arrived at 5:15. How difficult is it to give a customer something that they paid for? There was 4 VERY UPSET CUSTOMERS I see why the reviews are so BAD I am reporting him to his District Manager and the CFO of Verizon read more

DO NOT COME HERE....they only provide service to people who made an appointment to purchase! Been a Verizon customer for over 15 years and never experienced such horrible service!!!! Wish the Bellflower store had appointments available...I would not have had this type of experience due to Ricardo's rude demeanor. He has the "boss" syndrome thinking he can treat people a certain way because of his title. Ricardo the manager is enforcing "Covid symptoms" when there is no signage of such. No one is taking temp before entry. He was very rude to my elderly mother who was just clearing her throat due to her allergies, asked her to step outside!!! In addition there was a guy who just entered the building without a mask and after he walked in 10 feet in the building then placed his mask on and was not told anything including the security guard at the door, he was too busy on his phone. Check you cameras to fact check this Ricardo!!!! Have reported your discriminatory Covid practices to the Health Dept! Trust all the other reviews on here. Verizon Corporate do you monitor this? read more

Verizon - Electronics Near Me - Lakewood, California

Shitty service. Checking in doesn't mean anything. They are slow, help people out of order. Don't come here

It makes no sense to set appointments when they didnt honor my appointment. Huge inconvenience for me to drive there for my 4:00 PM appoitment to be told the system ober booked and she couldnt see me because of the number of ppl and she still have 5:00PM ppl coming. I said csn you think about handling the 5:00 PM ppl when she hasnt helped all the 4:00Pm ppl. She had no logical rrsponse so I left amd took my business to Apple and bought a new ipone 13 to rrplace the one that was stolen from work. I think businesses use Covid as an excuse to give subpar service. I love Verizon's services but will never visit this retail store again. I didnt appreciate the service or the way I was treated. They lost out on a sale. I was there to purchase new iphone 13 not just browse. Good thing Apple store had better service and got the sale. I can see why this store has 3 stars. It should be 2 stars. Hopefully my review drops its rsting to it's rightful place. Store mgr, if you would like to reach out to discuss feel free to do so. read more

As I had mentioned in the prior review, their customer service leaves a lot to be desired. In addition, I had signed up for a brand new phone going to get a $400 trade-in guess what instead of simply giving me the $400 to my account they have amortize it over three years Now that is creative financing. In addition I was told I would qualify for a 30 day free trial for their Internet provider. They didn't turn out quite true. They merely billed me for $50 for the unit and when contacted Verizon said yep nope no 30 day free trial, no doubt about it. They have suspicious business practice and underhanded the next time I need to buy a phone it definitely will not be through Verizon and his unfortunate because I have been with him for a long long time but that didn't matter I still got well. I'll let your imagination figure it out. read more

I was told to get discount for RN license that all I had to do was register with ID.me.com and then take picture of RN license and add to my Verizon account. That's not true! This is incorrect information. I am extremely disappointed with inaccurate info and now I don't get discount. Jocelyn hurried us along with wrong information. I am not happy and need help with this process. I would appreciate your assistance with this. read more

Verizon is trying to be like Apple! They did a remodel and now it sucks! No visible pricing. Have to tap phone screen. Selection to choose from has shrunk. Shirts untucked. Not liking it at all read more

Verizon - Just like Apple Store! Lol - Electronics Near Me - Lakewood, California

What horrible service? I went to Verizon to buy a new phone because mine was just not charging . So the salesman that ended up helping me or so. Call helping me more like screwing me set to me. I looked up your account. You do not qualify for a free phone or a discount and if you did, we would have to change your plan well. I already knew he was full of poop so. We end up calling Verizon on the phone and look what they happen to say. Mr. Olsen, you don't have to change your plan. And you also have $800 credit on the phone that you want to buy. All I can say this guy did nothing but Lie Lie lie. Then this bozo went to help another family and just left me. Finally, the manager came to help me, I let him know how I felt and what happened to me in all he said to me was that's fine. Do what you have to do I told him I'm going to give them a bad review and again. He said that's fine what a horrible manager. Then I would say purposely. He says to me I can't complete the order. Set won't go through. I don't believe him so I just left. Horrible horrible service read more

I would give the security guard 5 stars for her pleasant and friendly greetings. The female employee i dealt with on my visit 10/4/22 approximately 10:20ish was absolutely no help whatsoever. I needed my phone unlocked, I got a spiel about how Verizon doesn't lock phones. I showed her on my phone where it said it was locked. So I asked what can be a next step. I got another spiel about Verizon not locking phones. Not outright rude just completely indifferent. I have been a Verizon customer for 28 years, own an iPhone 11 Pro Max and thought while I was there I would look at the new phones. I've never looked and not purchased so lost sale there. read more

Came in today , for an issue & the customer service was terrible . Came in July 19, 2023 at around 5 something . The first person I saw was an older lady with a bun kinda of balayage hair ,. She helped a customer that was before me , totally acceptable but after she finished she left inside and never came back till maybe 20 minutes later keep in mind they had me waiting for like an hour . After she comes back , she just stares at us but never once bothered to reach out and help . Whole time she ignored us & left us just like we didn't exist . A few customers walked in and she rush to help every customer except us. She was the only one not doing nothing but standing around , she didn't acknowledge us but acknowledge everyone else . That's so not fair , and definitely not the customer service you want to receive when coming into the store . I guess that's why people rather do everything online or the phone because the service is bad , iF I CAN GIVE 0 STARS I would . After all we got helped by another Man, indeed very polite but mmmm not planning to go to this location EVER. read more

I'm on a military plan and they still treat me and the people on my plan like trash. This location closed early and didn't give an explanation as to why - shutting the door on one of the fellow veterans on my phone plan. See his review. This has been after a series of screw ups and bad service by Verizon on our phone plan. I've had to waste at least 8 hours on the phone with them the past few days, and then my buddy couldn't even get them to speak to him in person. Of the three of us, one already cancelled their service, and now he is going to as well. That leaves just me. And while I've been with Verizon for 10 years, it appears their customer service has just fallen so far to not make it worth it anymore. Plenty of options out there and they all want military people and plans. And they're cheaper and don't treat people like numbers or trash. If you're military, take your business elsewhere. Losing money is all these scumbags understand. read more

I have to give credit where credit is due. I walked into this store hoping to get some help with a new phone I had recently purchased after being treated terribly by another close by Verizon store. As soon as I walked in I was greeted by Adam, and after that he made sure I got the help I needed. I did have to make a 2nd trip to the store but the 2nd time back Adam took it upon himself to make sure I was set up correctly and he made everything easy and explained step by step. So thank you Adam for all your help and if you need anything at this Verizon store ask for Adam and you'll be in good hands and taken care of! read more

DO NOT GO HERE! The fat girl that supposably helped me out, couldn't help me cause I had a hold on my account. When she called the help line to assist me further they couldn't help me as well, ether cause they spoke very little English or the fact is cause something was wrong with their systems they said. BS, I think what was wrong is the lack of communication with their customer service! Then the fat girl with the black hair tried to sell me Verizon internet saying it gets up to 1000 megs (highly unlikely, cause I had Verizon internet a while back and the most I got out of that tiny little box was 350 megs, don't let them fool you into buying this junk, go to Spectrum or Frontier they have Fios and Cable internet, and with the rain you still get better streaming quality than Verizon)! Overall the customer service sucks big hairy balls, Verizon connection on the phones is great, but their internet & customer service support sucks badly! The sad part is I had $1300 on me and the iPhone 15 Pro Max 256 gig was $1256 with tax, yet they wanted to sell me A LOCKED phone if I was to purchase the iPhone. People if you are buying a new iPhone DON'T BUY IT FROM HERE! Get your new beautiful iPhone from an Apple store I know Cerritos Mall off the 605 on south street has them and for the same price and will sell it to you UNLOCKED! APPLE STORE TO THE RESCUE !!! read more

I purchase a phone , before I received it I was ready about my purchase, I realize I am not getting enough storage on my phone I did go back, than I been told to wait until I get the phone than I can make exchange that didn't happen and etc. I purchased charger and screen saver and also hopping they will transfer all inf from old to new phone that didn't happen. Next morning went back to the store after waiting over an hour, he said oh you should go home and use your own Wi-Fi because it may take few hours,, I did that but that didn't happen. The fifth time I went to store same manager who sold my the accessories took my screensaver off my phone and the charger by saying I didn't pay enough money on 2nd time I bought accessories which he should of giving me up to %40 off for first time purchases but the 2nd rep did give me the discount. The Manager of the store had NO respect to customer, I left the store with NO screensaver on my phone and no charger that I paid for and he was the one installed the screensaver on first time. How ever this store doesn't have a good representative that they can help you from beginning to end, it should of taken one trip but it took me 5trips at the end I lost my accessories too. I did call Verizon and reported. I WILL NEVER GO BACK AGAIN. read more

The representative Eslin was a great help, she recovered my phone number and my account. Her colleague showed me a great tip to secure my phone. Thank you again read more

Sales rep Ky was simply wonderful. I needed a new phone urgently, had a poor experience at the Cerritos location. Ky was very personable. She even helped us get a better deal on our account. Glad we ended up going here instead of the Cerritos location. Will be coming to this location from now on. read more

Lakewood Branch - Worker name KY My phone broke so I went to the Lakewood verizon location (same day). Between needing to repair my phone screen to transfer things (no hope there) & purchasing a new phone, there were some run arounds. KY assisted in getting my new phone, upgraded my account, & adding a watch through a promotional deal, confirming what my account bill SHOULD be and so forth. There were system issues etc. She handled it KY deserves a raise, promotion and whatever else in these hard times!!! I was exhausted & because she chose to have patience, I chose to as well. Detail summary below.. THE ISSUES: Verizon system kept glitching so the watch couldn't get set up, which led to more run around and to me speaking to a verizon rep on the phone, which led to even more confusion. The phone rep wasn't knowledgeable and miscalculated future payments etc. I almost said "forget it". KY ASSISTANCE: KY called unexpectedly for a follow up. When she heard everything & what the lady said, she decided to handle my account till everything was sorted out. I had to come in about other times but she got payments calculations together and the watch hooked up. She took her time to provide customer care. I hope for the future, others can operate as she did. Promote her or give her a bonus!. Thank you. read more