I had a wonderful experience at this Spectrum location thanks to Oswaldo Zamudio! My dad and…read morestepmom came in with a lot of questions about why their bill was so high for their phone and internet. Oswaldo was incredibly nice, patient, and helpful. He took the time to look into everything and clearly explained the charges to them. It is hard to find such great customer service these days, and we really appreciate his help!

Robert a customer service rep in the store has extremely poor customer service. My experience today…read more05/01/2026 was horrible. Over the phone I set up an in store swap of equipment. I checked, waited till my name was called Robert mispronounced my name (no big deal) I corrected him and he proceeded to say it wrong again on purpose with a shoulder shrug. Next I am trying to exchange my equipment and he tells me they don't have it in the store, so I ask if he can have it delivered to my home he immediately tells me no and that I can call customer service, it didn't make sense to me so I ask why, he says it's not a service they do in store I know this is untrue because I've done this in the past when I was informed they didn't have the equipment. So I ask to speak to the manager and after I explain the situation I am informed that Robert can assist with sending the equipment to my home. I inform the manager that Robert said he couldn't. So Robert assist with sending the equipment to my home I ask for a confirmation number once again Robert doesn't want to do his job and he tells me I can get it offline. This is not the experience I expected in store. This is also why most ppl prefer doing everything online. This is also why I will be also calling corporate and continuing my complaint, I didn't come on my lunch break to be provided rude unsatisfactory service when all I needed was to swap my equipment out so I can use the internet I pay for. The manager was nice and effective in assisting me, however if Robert is still at this location I will not be returning he needs a lot of training.

Quick and fast; Went in for a phone upgrade and was then assisted by Ryan, he ended up updating our…read moreplan because we found out that we were committed to an outdated previous plan. Ended up getting our upgrades done and helped us save $70 monthly while keeping our current benefits! Thank you Ryan!

If I can give this store 0 stars I would. Horrible service. Lazy workers…read more I went in to unlock my phone. He gave me instructions to do it at home. I initially wanted to get it done there Incase I ran into any issues and of course I did. Called AT&T told them I went in and she said they should have done it in person. Waste of time.. People should really actually do their jobs!

Can I leave zero stars??…read more Edgar was not at his business when it was supposed to open at 10 AM (at least that's what the lettering on the door says) and then tried to turn the tables on me when I called and texted. (I had called the day before) He didn't answer the phone, but texted that he'd arrive in 5 minutes. I told him I'd wait in my car and asked if he could let me know when he arrived...and then nothing. 20 minutes later when I texted back, he said 'i said I would be there in 5 minutes' (screenshot attached) Unprofessional. Zero Customer Service. Rude. I like to support small businesses, but will not spend a cent with someone as entitled and rude as this. He also had the audacity to ask if no one would fix my phone for what I paid to have the identical fix performed before...and although he's only a couple blocks from my house, I will take my device anywhere else BUT here. Lakewood deserves better

They are outstanding. I have taken a number of laptops here over the years to fix virus, lock-out…read moreand corrupt driver issues, and they ID/fix the issues every time. Very exceptional and affordable.

I decided to use Xpress Cellular Repair to replace the battery in my iPhone since they are…read moreliterally around the corner from where I live. When I walked over to the shop to drop off my phone, I was told it would take 40 minutes. I came back about an hour later. Thuan explained to me what he did and that my phone had a new, fully-functioning battery. I was impressed that he was able to get this done rather quickly. The price he quoted me for the battery replacement was $80.00, which I thought was a fair price. If I ever need service on my phone again, I will not hesitate to come back to Thuan's shop. For anyone in the local area, I highly recommend Xpress Cellular Repair for cell phone servicing.

Thuan fixed my cracked Apple Watch and it's working great! highly recommend, also I had bought a…read morecouple of iPhones from them and I messed up one of them and they fixed it for me quickly and efficiently. 5 stars all the way!

My husband's sx max's speaker was dying a slow death and we didn't know why. It was so low he could…read morebarely hear anything & no one wants to live their life on speaker mode forever. We were at the mall and ran into this place and we decided to see if they could help us. My husband explained the problem and the guy assured us it was just dirty speakers and for $30 & 30 min he could fix it. I'll admit, we were skeptical. But we didn't want to go to the apple store for 500 years so we did the husband and wife shrug move and handed over the phone. 30 min later it was ready and FIXED!!! The guy was extremely nice and even sold me a cute wristlet! My husband was thrilled he didnt have to pay $1000 and go thru the hassle of getting a new phone. Bottom line - dont doubt!! This place will fix it for you and you wont be sorry! You'll definitely save money and time.

SCAM BUSINESS!!! I am beyond angry with this place! I was initially SUPER happy with Mohammad and…read morehis service, but now I think I was scammed! I went in for a cracked (very badly) back glass. It had shattered over a year and a half ago and I just left it, until the distorted photos finally drove me crazy. (the crack had gotten to one of the lenses). The phone worked fine, and I just kept a case on it. Mohammad was very quick and friendly, and my phone was fixed for about $160 and I went on my way. About a week later, my phone started acting funny (like it was possessed)... and then went black. I took it back in, thinking maybe something had been altered/accidentally knocked loose when my back screen was repaired, but was told that NO, it was a different issue. He replaced the front screen b/c my LCD had gone out and it was an electrical problem...and I was told that it was a very high quality replacement, and that my phone should be as good as new! ($300 ish this time). Two days later, before I had gotten around to getting another screen protector, my front screen cracked when I GENTLY TOSSED it into my gym back. No big drop, no hit with a hard object! In over 25 years of having a cell phone, I have NEVER CRACKED a screen! And before just dropping $450 on fixing it, I had never before been gentle on a phone. I have dropped, thrown, etc my phone and they are tough! So, I grit my teeth and have been living with a slightly cracked screen, which should not have cracked with what I did to it! Since the repair(s) my phone was also laggy, calls on WIFI were dropped, and internet worked about 60% of the time. Something was definitely wrong. THEN, this morning... out of nowhere, my phone dies again. Screen went black, and it still vibrates, so it is charged... but nothing happens. There is just no way that this is all coincidence. DO NOT USE THIS BUSINESS. I will be checking into taking legal action at this point. ADDITION: took phone to another reputable repair place and they laughed at the screen that was put on and were adament that it was a CHEAP replacement, that was absolutely the WRONG screen for my iphone, and that iFIX would have absolutely known they were using a faulty part.

Hands down #1 place to get you phone fixed! They do a great job and get the work done FAST!!…read moreThey have affordable prices and a huge selection of all sorts of things you can imagine! I got my iPhone 7 done here yesterday and they only took 20 minutes to replace my whole screen!! Definitely would recommend this place 10/10 and would for sure come back without hesitation!

I went to got my iPhone 16 back cover fixed by Blinks mobile repair; they are truly life saver. On…read morea Sunday where most of the repair shops are closed. I called many places either they were closed or don't have the parts available. luckily I was able to find Blinks mobile repair in Bellflower. They fixed my back cover in a timely manner and it looked NEW again. Plus they have many different varieties of phone cases. This for sure will be my Go to shop from now on. Happy customer

Super customer service and they help you with a smile always , prices very good and my mobile…read moreservice is very good and I got my upgrade like every 10 months with a very good discount price love Boost mobile

I went to Boost Mobile with my son looking for a new cellphone. I told the representative what…read morephone we were interested in as well. A Mexican woman and her family walked into the store and he stopped working with me to work with her. He started unpacking a new phone from the box and setting up a new account. I asked him if he was still helping us because we were in the store before them trying to get an upgrade. He said yes and asked for my son's phone number. He took the phone number and started helping that same family again. This was a horrible experience at this store. Customer service is telling customers that walk in that you're currently helping someone and that you will help them shortly, not stopping to help your first customer to help others that look like you! I will never recommend this location!

I'd recommend this joint to anyone. Had to replace the damaged screen of my Nexus 5 phone and they…read morehad me out in under an hour for under a 100 bucks. They take credit cards too. I did a little price-shopping beforehand and the next 'best' deal at a couple of their competitors in LB wanted much more dough and take cash only, which I'm typically wary of. Jonathan and his colleagues were polite and professional. Stop looking and head to Lakewood Mall, drop off your phone, do some window-shopping while you eat a Wentzel's hot dogs (or whatever) and you'll be on your way.

Shoud have never came here and won't be returning. Bought a screen protector with a " Lifetime…read morewarranty " as long as I paid $6.99 which the receipt says . Came back for a replacement after a year and they tell me they've changed the price to $10 because the guy who told me that doesn't work here Anymore. Never trust a buisness who can't keep their own word even with it being on PAPER. Will be leaving this message on every review I can & contacting the BBB.

Thank you Julio for helping us with our refrigerator purchase. Very helpful and professional. Unit…read morewas delivered, installed, and is working perfectly. Very happy and satisfied with our experience.

Overall, a very disappointing experience with Best Buy Mobile…read more Thirteen months ago, Best Buy installed a front and rear facing dash cam in my vehicle for $99. The installation took about 40 minutes. I remember because I was originally told it would take an hour, so I left the store and was called sooner than expected to come back. Fast forward 13 months. My dealership offered me a good deal to turn in my leased vehicle early, so I needed to have the cameras removed before returning the car. Since I planned to have Best Buy install the same cameras in my next vehicle, naturally I went back to them. The website didn't provide an option to schedule a dash cam uninstall, so I called Best Buy customer service. The representative was very nice and helpful. I explained exactly what I needed and that I intended to have Best Buy reinstall the cameras in my next vehicle. He initially told me the uninstall would cost $149, which already surprised me considering the original installation had only cost $99. After reviewing my history, he noted that I had previously had dash cams installed in two vehicles and said they would like to keep my business. He ultimately told me he would document the appointment as a warranty uninstall at $0. Based on that information, I scheduled an appointment for 4:00 p.m. that same day. At 2:45 p.m., the store called to confirm my appointment and even told me I could come in early. When I arrived, however, I was told the uninstall would cost $149. This led to a frustrating back and forth because I had made the decision to come to Best Buy that day specifically based on what their representative had told me. More importantly, I was turning the vehicle in to the dealership the following morning, so simply leaving and figuring it out later wasn't a practical option. What became apparent during the conversation was that there didn't seem to be a clearly established, published price for this service. We eventually agreed to charge based on labor: $49 for up to 30 minutes or $80 for up to 45 minutes. The technician explained that much of the time involved in removing dash cams can be spent removing the adhesive. I told her not to worry about removing the adhesive, just uninstall the cameras. Less than 20 minutes later, I received a call saying the job was finished. The technician was apologetic about what had happened and suggested that I call customer service again, spend more of my time explaining the situation, and hopefully reach the same representative. I explained that the representative I had spoken with was in a call center in Guatemala, so the chances of reaching that same person again seemed pretty unlikely. And here's the ironic part: when I got home, I put a little hand sanitizer on the remaining adhesive and scraped it off myself in less than 2 minutes. One additional observation: in just 13 months, the quoted price to install a front and rear dash cam has apparently increased by roughly 50%. My biggest issue isn't simply the price. Businesses raise prices. My issue is the lack of consistency and communication. A Best Buy representative quoted me one price, documented an agreement for $0, scheduled the appointment based on that agreement, and then the store presented an entirely different price when I arrived. When your customer service operation and your stores don't appear to be working from the same information, the customer ends up paying for that disconnect, in money, frustration, or wasted time. Between the significant price increases and outsourcing customer service to a BPO in Guatemala while apparently not giving those representatives the ability to provide pricing that stores will honor, Best Buy no longer feels like it is delivering the "Best Buy" or the best customer experience. After being a repeat customer and planning to bring my next dash cam installation back to Best Buy, this experience has definitely made me reconsider that decision.