04.04.2026 Saturday. Bought a new phone online. Needed to upload All phone contacts from my old phone to the new phone I purchased. Arrived at this location at Peak Time. No reservation no appointments. The T-Mobile representative with a IPAD in hand took me us in automatically. No wait time no excuses. Come right in he stated in a friendly tone. As we exchanged information to get logged into the system he asked if anything else was wrong or is needed with my T mobile service. I kindly replied no, this is all that is needed for the time being. I was very satisfied at this location since the experience and process was painless! In and out in less then 10 minutes. Big Kudos to Matthew (I believe he is asian), Professional and prompt. I will come back for any T mobile issues. read more

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My daughter's smartwatch broke, therefore needed assistance at the T-Mobile store located at Lakewood Mall. It was a slow rainy day, as I walked in staff greeted me. Someone was able to help me right away without waiting. She showed me how to file a claim to get a replacement smartwatch through my phone. Very kind to guide me step by step and made sure it was completed correctly. Took less than 15 minutes. Thanks to her transaction went smoothly. She could have just sent me away to figure it out on my own, but glad she took her time providing excellent service. Good branch if you need any kind of help with your T-Mobile service. read more

this is the only Tmobile I trust and I only ask for Itzel she is amazing! She truly cares about her customers and is so helpful

Brooke helped me get the best deal when I upgraded. I'm very happy with my phone and plan. She was attentive and explained everything clearly. read more

I came in here to reactivate my phone and was helped immediately as I walked into the store. Danny came to the rescue!!! I told him my issue how I was worried my number would have gotten completely cancelled or recycled and he helped pull up my account. Helped reactive my account and answered questions I hard regarding the second line. This is the only T-Mobile I TRUST now. Second time coming here for immediate help. If you want a location where they don't give you the run around or obstacles and try to resolve issues and help with your cellular experience this T-Mobile store is it! read more

Horrible customer service. The girl at the front did not greet us and she did not care to give us service.

It's always a quick and efficient time at this location. Donve, RJ, and Danny are all great associates. I'm always in and out whenever I'm in need of an upgrade or replacement. I can always count on one of them to help me. Big thanks to this location! read more

T-Mobile - Mobile Phones Near Me - Lakewood, California

We have come to this store on and off for a few years now! They helped us even when we had our Metro by T mobile phone and I needed to get unlocked out of my phone so many times I can't count or I needed a charger or now even as we switched to a T Mobile iPhone and my first ever! They have always been there! I do so appreciate companies that care and have a smile and a positive I can help you attitude! I recommend them if you love your cellphone and need new accessories or just for answers about what's new and fun! Technology changes so fast, it's nice to have a company I can trust to help me maneuver through the confusion of it all' I love my iPhone 17 Max! It's awesome especially being an actress and needing all the space and usage it provides me! read more

We visited this location to inquire about international services before our upcoming trip to Ireland and were lucky enough to have Brandon greet us at the door. He helped us right away, reviewed our account, and gave us multiple options to help us make the best decision for our needs. Brandon truly went above and beyond in th amount of effort that he went to in researching our account. He was friendly during the entire interaction and showed a genuine interest in our upcoming trip, even offering recommendations based on his own travel experiences. Thank you so much, Brandon! Go Dodgers!!! read more

Horrible customer service from Maria and Nick. I switched over to t mobile and brought a new phone on may 15th. Since the purchase I have had to come back twice due to the phone being defective. The iPhone had a defective battery and they made me pay $115 to replace the defective phone even though I pay for insurance on the phone. And after paying Maria rudely said "you should be grateful I was even able to help you". Is the not your job?? 0/5 would not recommend, I am switching back to my old carrier t mobile is horrible. read more

I had the best Customer service rep. Donve. My phone was broken and he helped to make sure I didn't lose all of my pics, contacts etc. He also made sure I got the best package to save me money, then he showed me how to use my new phone. I will never go to any other location or rep. This guy is a superstar!! I've been with T-Mobile for 20 hrs. I have had some bad experiences in the past, the rep. Makes all the difference. read more

Came in frustrated, on hold with Tmobile and being treated rudely at the Cerritos store....but Manny came through with a new internet router and took the time to set me up to being an easy plug and play at home. TTHANKS MANNY....you restored my faith in Tmobile read more

Best TM store by far.... Donve, Eli S, and my Jeremy offers you a friendly service and quite a pleasant experience dealing with all processes... thank you guys. read more

Walked in with a plan to speak to the manager in charge for my recent purchase the night before but as soon as I walked in Jorge greeted me with a friendly smile and immediately asked how can he try to help since the manager was with a customer. I told him my situation with recent purchase and as Carlos also join to help out I found myself with both being patient , very helpful, happy to help me out and yes... they fixed the problem . I appreciate the awesome customer service from Jorge, Carlos and of course Danny ! read more

Brandon Aguirre was the best he help me n my daughter I got a new phone new phone new life got me out ATT I love this thank you so much so appreciate you Pashae n Alvetta read more

I strongly recommend not buying anything from t-mobile. while the staff in the store seem nice, they will sell you plans and services that are either lies or bait and switch. One example is that when we signed up for a plan, they included a free phone upgrade. However after the first bill we were being charged. it too about 12 calls and four months to resolve, at which point we ended up getting credits at the end of our contract because they are too garbage to refund. Another example we returned out 5G gateway be as the service was terrible, Even though they confirmed receipt they are unable to find the devices in their facilities. Another dozen calls, $250 added to our bill , and nobody competent or concerned enough to resolve the issue. If you love mediocre service, being over charged, and consistently lied to, this is the place to go. Otherwise I strongly recommend you visit a Verizon or ATT store before getting locked into a contact with these abusers. read more

I went in to upgrade our phones. Boy did I get lucky! Brandon was the person who assisted us. He was patient and extremely knowledgeable. Brandon went through all of my possible options so that I could make the best choice. I would definitely go back to the Lakewood Mall T-Mobile store. Best customer service I've experienced in a long time! read more

Great service, well if you guys go ask for RJ he is really good, too bad he is not the manager... my son Gary and my brother really happy with his help... read more

It was amazing customer service by RJ. He went above and beyond to help me get a new phone. He also helped with technical issues I was having with my old phone. I am beyond happy with my experience today at t mobile. read more

RJ had such great customer service, definitely recommend coming to this location. Every-time I come it's a breeze and they help with whatever problems I may have! read more

Jana was a huge help! I frantically needed a hotspot for a trip. Jana clearly have me ALL my options, all the plan descriptions, all the prices, and made sure I completely understand before I made a decision. She was patient, and sympathized with me. After about three different options a few different plans and prices she helped me get the one which best suited my needs. Then we walked me through setting it up and connecting it to my iPad. I felt like she was more worried about working with me then trying to sell me just anything, I really appreciate her going the extra mile! She also gave me the coolest bag. Thank you!!!! read more

T-Mobile - Jana From T-MOBILE - Mobile Phones Near Me - Lakewood, California

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I would like to praise the store manager for his level of professionalism and calming way of handling a unruly customer that was cursing an very demanding about her service while in the store. Mr J. Macias and his staff couldn't have been more helpful, patient and more than willing to help with female costumer. Even after she displayed a very rude and aggressive demeanor. Til Mr J. Macias attended too her for the second time during her visit to the store. And the problem wasn't with Tmobile service it was with something she did with her Apple iPhone, and she should've went to the Apple Store for her problem. read more

I came here 5/22/2025 to pick up my replacement phone because my battery for my iphone 13 kept dying at %70. I just got off work and i was very tired. A young lady approached me and i told her my situation. She kept questioning like if they really sent my phone here and i said yes twice. I spoke to t mobile customer service two days before and they sent me confirmation email. i had the email for proof. She then said if i knew the battery was expanding inside the Iphone and i said no but thats what i was there for because the iphone battery kept messing up and dying when it was fully charged. She then said they were not able to let me take home my replacement because the battery is expanding and if i had another phone for now to use. i told her no, that is my only phone. She then started offering me to upgrade or to add a new line. She said well we can't take your phone that I need to call the insurance instead and pay a deductible fee now. She basically did not help me at all and kept my replacement phone. I will be calling customer service again and let them know how i was treated here. That really was not right and rude. So my replacement is just sitting the back of their store. i been a T mobile customer for almost 5 years and been paying their insurance for nothing i guess. Ill be making a call to the FCC about this. read more

Jana was super nice today, I needed my screen saver replaced for my IPhone. There was 3 people ahead of me I waited about 10 minutes. This store is located on the Lakewood side of the mall with a ample parking lot. I love T-Mobile.... read more

Came in to get help with our new SIM cards since we just switched over from Verizon, all of the employees were just sitting down hanging out not trying to do shit. The gentleman that was helping us had an attitude and every time we had a question he would not wanna answer and would just say, "well what did the customer service agent tell you over the phone?" After he was done he just handed the phones back and left to the enclosed office. Come on T-Mobile you gotta stop hiring people that have no customer service etiquette. We definitely will not be coming back there to give our business to this particular establishment. Check your cameras and see how your employees operate, you're going to lose business letting them run it like this. The guys name starts with the letter "A" cant remember his full name. read more

Daisy made my experience very pleasant and was very helpful and patient with me during the process of me getting my new phone. She answered all of my questions and concerns regarding my phone and plan and put my phone buying process very stress free. She was amazing I definitely with come back to her if I need help in the future with my phone or plan and I definitely would recommend her to my friends and family. She's amazing read more

My husband and I went to get his phone checked. We were immediately helped, we even chatted a bit with employees, my husband joked with them about color of shirts.but all and all. They were very helpful Jorge, Yarida and Brandon were great and fun yet professional. Seem to be good working team. This is my go to tmobile location Thanks guys keep up the good work read more

I went in to inquire about getting new phone service with T-Mobile and was very happy with the customer service I got from Jovan.He was very knowledgeable with the services he felt was best for me and got me the best deal ever ..Glad I switched to Mobile thank you. read more

This is one of those posts where you wish you could give zero stars. I spent an hour in the store waiting to buy a new phone. After entering the info, the clerk says it looks like their shipping system us down is they can't verify my address and complete processing of my order. I have to come back tomorrow, he says. I give them a zero on customer service. Could they have taken my info and processed when their system came back up? They didn't suggest it! Could they have promised me priority, no waiting, when I returned? Never occurred to them! They suck! read more

Riley is the man. We switched over from Verizon to T-Mobile w 6 lines in the family and had minimal issues . Riley made it pain free. He hooked us up with some good deals and best of all , super patient guy, very knowledgeable. We had gone to the Cherry location because it was closer but made the drive out because of him. Highly recommend the location , and the Man. read more

I came to this T-mobile wanting to switch from Verizon to T-mobile. We came in and 10 seconds later an employee named RJ helped us immediately. He was super nice and helped us switch our 2 apple watches and our 2 phone lines. RJ is the man he was awesome. He even gave me a free pen and notebook. I will only go this this T-mobile now. Highly recommend! Very good experience. read more

I walked into the store and there are 2 reps both serving customers... me entered the store and stand there quietly for more than 90secs, and the 2 reps don't bother to raise up their head nor greet, or at least show a sign that they know that I was there, so mosquito quiet & odd! So I pretend to check out other things instead... another 2 reps walked in with breakfast one after another, still walk passed by me, no eye contact/nothing, walked straight to the back. I was like okay... they haven't clock in yet. After +10mins another customer walked in and still nothing from the reps until about 20secs, and the other customer got what she wants and leave the store.... I walked to the rep & said what is this!? I have been waiting... the rep then said "oh, I didn't see you..." OH, MY GOODNESS. Breathe... ! No! I can't hold it!... &@$#% It's just disappointed that the management didn't train their staffs well nor care about it. This is just basic 101!?! Greet customer or at least serve them in the order that they're in line. read more

First and foremost, I dread going into phone stores. Upon entering the store I was very frustrated by the fact that my phone was completely out of service! I was greeted by JERRY who ensured the issue I was having with my device would be solved efficiently... that alone put me at ease knowing that the problem I was having with my device was fixable. Jerry handed my device over to his coworker BRYAN who he entrusted to better assist with the issue I was having (TEAMWORK). From the moment my device reached Bryan's hand up until I left the store he exemplified EXCELLENT CUSTOMER SERVICE. Although my device had to be shipped off in order to be fixed (battery issues), he ensured that I wouldn't leave the store phone-less and patiently assisted with setting up the loaner device I was given. I am not the most tech savvy individual so having his assistance was AMAZING! Both Bryan and Jerry made my experience one to remember, we shared a few laughs in the midst of setting up the loaner device. It's all about the experience for me, I will ABSOLUTELY return to this store to purchase the new iPhone 12 as well as highly recommend this store to others. THANK YOU BRYAN AND JERRY FOR PATIENTLY ASSISTING ME WITH MY PHONE ISSUES!!! read more

I went to this location to get my screen protector replaced. I wasn't greeted for 10 mins. Against my better judgment I continued to wait. Mind you we were waiting outside in the sun. I asked how long the wait would be and he said 5 mins or less. Still Adrian did not ask what I needed. After waiting a total of 21 mins. Someone came and asked if I was on the list Before he proceeded to go back in I asked if they had the screen protector.... he checked and guess what? They didn't have it so I waited for no reason. This could have been prevented some simple customer service. read more

The rudest staff- a girl name Jaylean was so rude to us- they send you to call customer service and customer service says you need to go back to store. What a nightmare! They messed up my husband name and they won't help us fix it. Awful service. read more

I had stopped by with my fiance in the afternoon to ask about adding a line to my plan and to ask about a few promotions I had seen on my app. Jaylene Fuentes assisted us upon arrival and answered all the questions we had. She had a Samsung watch delivered to her store with in an hour to accommodate me... now thats customer service!! Once the watch arrived she called us it was available and came back to pick up watch and added a new line and plus got a new phone. She generously set up my watch and linked it to my phone. The whole process was super easy. Thanks for your service today. This is the only T Mobile store I like to go to. I have been a member for years and I always get taken care of by the staff here. read more

The best Tmobile corporate store, staff very friendly. Everyone is nice especially Denise.

Walked in for a couple of things, ended up being assisted by TK she was super friendly and polite! We managed to purchase a new phone and screen protector, she helped install all our information into the new phone. Give my girl a raise! She's awesome read more

T-Mobile - iPhone 11Pro Max - Midnight green & Screen Protector - Mobile Phones Near Me - Lakewood, California

This location should be shut down! The employees here have no integrity. I was given a promotion by Alex. It is a real promotion but it did not apply to my plan. Long story short I have been given the run around by 3 employees. I was then told on Saturday that the manger was working on getting my plan dropped back to the original price while still receiving the original promotion and not having to enter another two year contract. Because I had already paid off my iPhone 13. I was told someone would contact me Monday. No one contacted me. I'm going to return this phone and leave tmobile. It's been a headache dealing with this company the last week. read more

I have been to this store quite a few times because I have the WORST luck with phones. It's never a fun process going into these stores usually but when you have the right employee helping you, who actually cares, it makes it a lot better. So I need to give a huge shout out to CARLOS. Every time I've been here he's always very attentive, extremely knowledgeable and in general just a complete pleasure to talk to. He really goes above and beyond to try and help you out and he does it with the best attitude. As a person who's worked in customer service 10+ years I can tell you this guy is one of the best. He should be running that joint! Thank you Carlos! read more