Thank you so much to the incredible team at Verizon! Yesterday's visit was easily one of the best customer service experiences I've ever had. From the moment my boyfriend and I walked in, Janet was amazing. She immediately made us feel so comfortable and treated us like family. She guided us through upgrading our iPhone 15s to the new iPhone 17 Pros, checking in along the way to offer us snacks and water. That kind of thoughtful hospitality makes a huge difference. When I realized after the upgrade that the iPhone 17 Pro was a bit too small for my hands, Juri stepped in and was equally fantastic. Juri took great care of us, handled everything smoothly, and ensured we walked out with the perfect setup. The attention to detail, warmth, and outstanding service from both Janet and Juri were top-tier. I highly recommend this Verizon store--100 stars hands down! read more

Janet was a great help she is very knowledgeable and helped me in with all the questions I had about my bill. Will definitely be coming back to this store. read more

Juri was very helpful and understanding. Unfortunately verizon service didn't cover my area but she still helped try and fix my phone. But I had to leave to spectrum and she made my transition easy read more

After a three-hour, unhelpful call with Verizon, I visited the store on 9/17 @ 10AM for my randomly disconnected phone. The scheduled employee, not logged in and on her personal phone, spent about ten seconds looking at my device. She offered no solution, dismissed me with a dubious claim of a localized "service disruption," and shooed me away when I asked about a trade-in, saying new phones would arrive in a week. She could've just said she didn't know how to help or redirected me but instead lied to my face & also did not offer any solutions, didn't even try to upsell me. Horrible. I now have 3 days with a disconnected phone and no one willing to help. After 15 years with Verizon, experiences like this are making me consider swapping. read more

Monday, October 20th between 10:20am-10:30am. Where to start?!The minute I walked in I sensed I needed to make a u-turn. I encountered a horrid employee (younger Latina female with dark longish hair) which is actually an understatement. There was an elderly gentleman and the horrid employee inside the empty store. The elder was trying to remove an extra line that was added and charged for without his consent. After a couple of minutes I interrupted the employee and asked if I could return a few accessories that I purchased at the Long Beach location (Verizon/Victra). Her tone and attitude was brusque. I answered her question to what I was returning and waited for her to finish with elder. As she spoke with him, her impertinence was obvious. There was a strong indication that she did not want to help either of us. She asked the elder to "click on the link" on his phone. He didn't hear her or understood...so, she abruptly said, "click on the link!" I couldn't believe my ears. She then turns to me and said, "you can't return that here." Wait, what?! I asked why and she stated that all locations have different inventory. She didn't look inside my bag...how would she know?! I got up from where I was sitting and told her that I didn't like the way she was talking to the elder and that she was unprofessional. I asked for her name and reported the incident to Verizon's customer care. I have never experienced such verbal insensitivity towards customers. This employee is either waiting to be fired or simply toxic. Beware! I recommend going to a Verizon corporate store and not Verizon/Victra. Victra is a third-party who is an authorized retailer for Verizon. The culture of Verizon corporate stores are much more appealing and professional. read more

I had the best customer service yesterday by Juri and Destiny, I have had my share of experiences with cellular company customer services but my dad and I left with a big smile on our faces from the great service and experience we had and my daughter got the best birthday gift thanks to their help read more

After struggling to get my new phone's eSIM reloaded at Spectrum, we went to this Verizon store. Within a minute or so, Susie got the Spectrum eSIM reloaded. She did not try to have us switch to Verizon and was very professional and courteous. As soon as possible we plan to switch to Verizon at this facility. We are VERY impressed! read more

If paying your bill by cash at this specific (or any) Verizon Victra store, there is a $3 processing fee. I don't know if there's a processing fee if paying by card. Please go to any Verizon store that is not associated with Victra if paying by cash. They still had a nice selection of phones and tablets, which is great. The service was good, as I received immediate assistance at the store. read more

Stopped by Verizon today and had a really great experience. Dez, Juri, and Joshua were all super helpful and took the time to work through my options together instead of just trying to sell me something. I felt like they genuinely wanted to make sure I got the best value and understood everything before making a decision. Really appreciate all the help,great team and great customer service. read more

Joshua is the best one to go to here at this location he explained everything thoroughly all the fees and charges they'd make and how to operate the things I bought . Definitely worth the wait for Josh. read more

Michael was great !! Was able to connect my line in a breeze and advice me on the best plans !!!

My boyfriend came into to get his new phone and all the information transferred over from his old phone. Dez was very helpful and kind throughout the whole process and making sure we got everything backed up! Highly recommend this location, very friendly. read more

Super helpful and thorough, didn't take too long to help me upgrade my phone and transfer everything over as-well as upgrading the home internet. Great service. read more

Michael added services onto my account I didn't ask for or approve !!! Don't come here with shady services like this . I had to spend 50 minutes taking this crap off my account . read more

DONT GET VERIZON I REPEAT DONT GET VERIZON I pay for the highest plan to get better service and it sucks I always get SOS I can't even call anyone cuz the call ways fails I pay so much for what don't waste your money for this read more

Horrible customer service from Vivian for myself and the elderly lady that was in front of me. Extremely rude and unhelpful only the people who work at Verizon know the backend machinations of Verizon. How could you expect any Lehman customer to know anything about how your stuff works? I asked to speak to a manager to see if maybe they could help out then I asked to speak to technical support which both she refused. She refused to give me any contact info or any numbers to call. And demanded me while doing that. Customer service training needs to be provided read more

Long time customer. First time at Norwalk location. David was an overall good representative for the Verizon, although his peers and Verizon Customer far from being any good. Getting correct information was almost impossible, was directed to deal with FEDEx myself, then told this should never have taken this long "we will do something to make this right", nothing was done nor offered. Go to a different store, not sure if you will get any better service looks like that's how the company operates. read more

Don't come to this location! I came in to ask for info to open 6 lines. THE employee is so rude and condescending (the tall guy with thick lips). He did not want to give full information. They don't want our business!!! He is not suited for sales. read more

Came to the store i neededhelp transferring my phone information i was helped by joshua, he was very helpful made it quick and easy would highly recommend come seeing him. read more

dez help me out today great customer service recommended thank you in very happy will be back

Helpful staff at day but after hours terrible especially if the staff is female... different individuals but same service as if dont want to be there and give you excuses like company policy.. Never go to this place after 5pm.. read more

Bad service - tried to charge $39.95 to transfer my phone line - I did this just resent at another non-company store at no cost- shopping local isn't always smart - he tried to take advantage of a senior citizen read more

My family and I received THE BEST customer service from Cristal!!! We came in to add a line to our family plan. We didn't know it was by appointment, but luckily she didn't have any customers and the next appointment wasn't until an hour later. She explained to us all the benefits we could receive, the offers available and all the details on new gadgets. My sister-in-law (who was adding her line) ended up trading in her old iPhone for a new iPhone Pro Max, I traded in my Galaxy Watch for an Apple Watch and we are working on merging two more lines! She explained everything, gave us options and was the nicest customer service encounter I have ever experienced. SHE DESERVES A RAISE!!! We are definitely coming back to this location and hopefully with her!! read more

I'm a not too tech savvy senior citizen and I just had the best experience at the Victra Verizon retailer in Norwalk! I upgraded my Samsung phone online, but when I got it in the mail, I didn't have a clue how to get the new phone set up. Luckily I'd used this Victra Verizon store for a previous upgrade . I took the new phone in this morning and Kenny totally help me out!! He was very professional, knowledgeable and really nice!! He answered my questions and showed me how to use some features on the new phone. He made me feel very comfortable with my new phone!! I'm so glad I have some where to go for help if any problems come up in the future! Thanks, again, Kenny! read more

terrible service. went in asking for help for payment services and they sent me straight to the kiosk. since I'm old school I had issues with the machine and that's exactly why I went in asking for help. associate was no help and neither was management. read more

I would highly recommend this Verizon Direct Retailer. I was impressed with the level of knowledge of their associates, the time each took to explain each promotions and answer each of my questions. I also loved how they greeted you and the cleanliness of the store. I also found all accessories I was looking for at my recent visit. read more

Came to this Verizon location and ended up leaving with an upgraded phone from a trade in offer ready to go along with cases. A million thank yous to Angel for his patience and knowledge helping myself and my two sisters, and mom to open up a line and all trade in our phones! Best customer service hands down read more

Visited this Verizon store yesterday and want to thank Frankie for all his help. He was patient and kind and helped me as I was navigating from an old phone to new one. I have one part on order and when that arrives will be going back. Frankie, thanks so much! See you again soon! read more

Was switching my family over from T-Mobile and Jesus was very helpful! He was very thorough in explaining the different plans and promotions. I was very happy with the service and my family was able to trade in our old phones for new ones! read more

I came to this store to upgrade my phone and the salesperson Angel was very patient, polite, helpful, and informative. He explained to me in full detail about the phone and costs and also got it fully set up and ready to go. read more

Service was excellent! Crystal was very polite, helpful, and answered all my questions and was very honest. I recommend this Verizon store

I'm a long time Verizon customer. I dropped and cracked my phone to the point where it was dangerous to touch. I went to the corporate store on a Sunday and there was 2 hr wait but I didn't have the time to spare the wait plus the process of getting the phone. I've always been skeptical about these kinds of places....additional fees, non legit....just weary. I was driving down the street with 2 of my kiddos and I see this massive Verizon sign. I go in....and I meet Kenny....with my skeptical eye and 15 questions. The process is the same with this place and the corporate store. The difference is....there was no wait....not many folks were here....and there was space for my 8 and 5 year old to chill....check out the phones and be comfortable. Kenny answer all 15 of my questions....walked me through the process with a smile and even backed my data up on my laptop that I brought with me. He was kind, patient and explained everything thoroughly. When I told him how much time I had....because I was off to a movie that I purchased tickets for online....he kept reminding me...that he'd be finished in time. And he was. Phone replaced, programmed and ready for use when I walked out the door....on time for my movie! This has definitely changed my perspective on this specific Agent for Verizon. read more

I just got hung up by their manager who couldn't return/exchange a phone within my allowed time period. She wasn't helpful and was rude to me. I tried to explain my situation and was hung. read more

Went in today to exchange my phones. The district manage Ivan, helped me out exchanging and changing my plan. Very good job at explaining it all and being patient with me during the process. Thank you so much for your help. I highly recommend coming to this Verizon store. read more

I had been wanting to switch my husbands cellular service for a while, and as a long time Verizon customer, I wanted to go to Verizon. I'm very picky about 3rd party vendors, because they try and upsell you on items you don't need. We were met by Leo, who's now the manager. I let him know my concerns and was very understanding and made sure we wouldn't buy anything that we didn't need. No pressure. He then walked us through the process and let us know our options. We were then able to go through the finances to see what would be our best choice. Leo was very genuine and down to earth, which made the process even easier. My 1yr old daughter also made a bit of a mess, but he was understanding. It took a while for us to go through the transaction as we had to transfer data from one phone to the other, and he remained patient with us through it all. Thanks Leonard Weston for all your help! read more

This has been my go to Verizon store for a while and i was especially glad to see a familiar face when i went in to upgrade my phone today. Kenneth Leyva helped me with a couple of my upgrades before and as always his service was top notch. He explained everything thoroughly to make sure i understood and broke everything down on my bill so i would be surprised. This exceptional service is why i will keep coming back and why i recommend all my friends and family to this store. I'm loving my iPhone XS Max! read more

I went in there getting a phone for my fiancé and Sal, who works there, he really explained everything to me especially when I asked him a question about the product, I was getting and he was really patient with me as well. Please go there if you need any help with your phone or anything that goes with your phone. I highly recommend him. Thank you Sal, for helping me. read more

I absolutely loved my experience at this location. Kenneth was great. He was very helpful and patient with me and my mother. He helped me pick out a new phone and set everything up. I can't tell you how much I dreaded coming to a Verizon store because my past experiences have been nothing short of horrendous. If you are looking to upgrade your phone and want good service, go see Kenneth and he'll definitely take good care of you. read more

My brother and I were looking to get the new iPhone 11 Pros and found out about the Verizon BOGO offer. Instead of going to the Verizon store closest to us at Towne Center (we saw that it had bad reviews), we decided to drive out here instead. Stan was super attentive and patient with our questions and helped us set up and back up our new phones. You're absolutely awesome Stan! read more

I will admit I hated the wait time due to Verizon but I really appreciate Henry Cavazos patience he made sure that I am happy with my new device. Thank You Henry Cavazos read more

Verizon - Mobile Phones Near Me - Norwalk, California