Did you know Michael's sells fresh flowers? Because I definitely didn't. I went in to pick up an online order and ended up dealing with a mix-up where half my order was sent to the Downey location and the other half to Lakewood. The manager on duty was super helpful and helped me contact Lakewood to cancel that portion so I could just buy everything in store. Another employee jumped in and helped pack my items into a box since I had quite a bit, which I really appreciated. Overall, the customer service was A1. read more

Michaels - Arts & Crafts Near Me - Downey, California

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This was my first time to this location. A wonderful Michael's store! Fully stocked, large selection to choose from, clean and well managed. Ryan, the manager was over the top! Very helpful and friendly and made my shopping experience go much smoother. It is one of the better Michael's that I have shocked in. If I would have my own store, I would hire Ryan as my manager! read more

1/12/25 Down to 80% off NOW- Go! Before the inventory is all gone! It's my first time at this Michaels location at the Downey Landing. The staff seem to be friendly & in good spirits, helpful to patrons. Even at the end of the business day, items are organized & the aisles are tidy, uncluttered. I can really appreciate that. Meant to get something to put away the wreath I purchased at another Michaels location. Couldn't decide if I should get the hard plastic container or the sturdy, puncture resistant case (looks like nylon or backpack material). In the end, I opted the latter because the plastic was too bulky & appeared too big for my wreath. Got a few more ribbons, at 80% OFF, it was too good to pass up. Parking is shared with other shops like Sprouts, Old Navy & and few restaurants like Pescador & many other stores. This Downey Landing is HUGE, it may be bigger than the Long Beach Town Center. Lots to explore, someday. I used the self checkout, easy peasy read more

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Went to Michaels last night (12/3/25) to do a return, and the experience was unbelievably rude. As soon as we walked in, the manager--an older lady--made a judgment without even asking to see our receipts. No greeting, no smile, nothing welcoming at all. She immediately told us, "Those items aren't sold here," even though we did purchase them at Michaels. After we explained that we did buy them at Michaels, she just pointed at the young lady at Register 1 and said, "She'll help you," with zero professionalism. Thankfully, the young cashier was sweet and helpful--total opposite of the manager. It's honestly frustrating how people with that kind of attitude get promoted to a customer-facing role. Management should definitely be more respectful and helpful, especially when customers come in prepared read more

I was at Downey Michaels location Wednesday 5/7/25 w/my boyfriend All the employees where so nice & polite. I'll definitely be coming back to grab some summer stuff.. read more

I Called trying to get prices for balloons as we all know it's not cheap to get ballon's inflated now and days , the girl who answered had a horrible attitude , I could not hear her as the call sounded far away and I politely asked that I couldn't hear her very well. She sarcastically said I have the phone next to my cheek so I just hung up politely. Rather give my business to a local shop here is the number for reference for attitude free service 1 (323) 773-6711 located in maywood :) read more

Great Customer Service. Especially Ryan, the store manager. . Store is very clean, stocked, and well organized.

Found out Ryan has promoted to be a manager in Downey, I am happy for him. He has been a hard worker since I have been visiting the store in Buena Park. He helped me framing my artwork and offered good solutions. I will come and say hi to him soon. read more

Joe who works there is so nice and helpful!!! I've never been helped at a Micheal's like that ever before and it very much elevated my experience!! When I walk in he greeted me and made sure I got my pick up order okay. He actually cared. I started to look around more and had my hands full of items and he walked up to me with a cartand said "here dear" LIKE THANK YOUUUU!!! I'm so used to carrying a bunch of things in my hands but wow that was the best service at any Micheal's ever. I really wish other Micheal's was like this. read more

My wife loves coming to Michaels getting supplies for project for her school and personal things she like to make. She can find everything in Micheals for projects and personal things. The prices are incredible affordable for any price. The staff are very helpful and also knowledgeable. read more

Going into Michaels is quite frustrating as many products don't have prices on them and their app doesn't allow you to just scan the QR code to find out what the price is. Then when you go to check out and go to the register where there's no one in line, but the two cashiers are chitchatting and instead they want to direct you to the self check out... Why?? So they can chat some more. So as I'm "self checking out" they're checking out Spanish speakers so I guess the people that don't speak Spanish can go to "self check out" but the people that speak Spanish can get FULL SERVICE! And, self service isn't always faster, since you have to put in your phone number or your email and if it doesn't work, you have to look it up again and then it took several times before it would take my voucher coupon..... read more

went to go pick up my items, and I was waiting in line, and no one came to ask me what I needed until five minutes later and one of the employees that gave me my items was very rude to me. i get that the store is busy but that doesn't give the right to have an attitude. read more

Adrian in the framing department needs a raise! This review is specifically for the frame department at this location. Adrian went above and beyond on my large picture. He removed a canvas from the frame to replace it with a picture of my mom complete with matte and plexiglass. His work was spot on and so professional looking, he even put a backing and a landscape wire to hand my picture. I can't thank you enough for a great job. May I add this is not the first framing Adrian has done for us. Always a pleasure dealing with someone that exemplifies excellent customer service and integrity in his work. Lastly, all this was done with a smile! I definitely recommend him to hook you up for your next framing order! read more

Michaels - Adrian did a superb job framing my large print! - Arts & Crafts Near Me - Downey, California

The service here is absolutely amazing!!! I went in and bought more than I expected because the employee knew what she was talking about and the location was fully stocked and ready for business! I found everything I was looking for and what I never knew I needed! I got informed about a special discount and that suits me just fine! Thanks to Andrea for the stellar customer service! She has a pleasant demeanor and was highly attentive and informative. She made me feel welcomed and appreciated! The transaction was smooth and easy and I left wanting to come back to this particular location because not all Michael's are created equal.. lol the one on Firestone Blvd. is terrible!!! because of lack luster customer service and restocking issues that last way too long for a store of this caliber. Nonetheless this location vindicates the other because of the friendly customer service and their excellent selection and availability of the products! Thank you I will be back very soon! read more

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This is the place that makes me feel like a kid in a candy store. This Michaels location is located at the Downey Promenade. They have a plethora of craft, office, kids, and baking items. I was stuck in the scrapbooking and journaling section for a while. What I love about Michaels are their 40% off coupons (almost weekly), 20% off your entire purchase coupons (pretty frequently), frequent sales on everything in general, and the value items near the register like $1 coloring books. What I don't like about Michaels is that they charge an arm and a leg for shipping to Hawaii. Overall, a great Michaels location. Customer service was great. Friendly cashier. The only complaint I had is that the restroom was filthy. Toilet paper was almost out, and the hand dryers were a joke. No power and very little heat. Anyway, you don't go to Michaels for the restroom so, craft supply-wise...great! Will have to stop in every mainland trip as we don't have one in Hawaii. read more

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I love love love this Michaels so much. My ankle is messed up I can barely walk and I am so thankful they have the curbside pickup. I work from home so I'm ordering things often and the staff is always so great. I have not experienced any problems with them. Thank you management and staff you guys are doing a great job. read more

Story first. My mom's church had a fire so they have been using the auditorium/dining area for their Church gatherings. Someone suggested putting some flowers for the Facebook live sermon . You know fancy place up a bit. My mom came home with two urn . Oh this is exact the kind of project I love getting myself into. Here's the thing in design they teach you to decorate starting with the things you can't change from the room . Right off the back we are dealing with green /blue curtains and rust bricks. OK so I have my color scheme . Here's the thing that people don't really understand when it comes to synthetic flowers they are not cheap. Well not the good ones at least . The eye-catching flowers that you want to use can be $6To $20 each . Now that's just talking about flowers forget about all the other stuff you're gonna need like the foam the moss and the filler greenery. This little project easily came out to about $160 for both urn . I'm not gonna lie it did hurt me to buy one flower for that much money . I'm gonna say $25 of that money went to a dollar store for the bottom flowers and I'm OK with that . I'm 50% fancy and 50% sensible. I'll get a deal where I can get one , but I do love quality ! That is why I love Michael's !! Remember to pre-download your coupon before entering the store . Sometimes the Internet doesn't work in The store. With the coupons I saved $58 and I love that !!!! Five star for Michaels read more

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The customer service and help at the Downey location of Michael's is completely incompetent and lousy to say the least, and the manager, Danielle was sarcastic and rude as well...we went in, looking for some specific vases and had to wait for 45 minutes with an end result of nothing and we asked them to check with the South Gate location and they called the Lakewood location, they couldn't even get that right... Don't ever go to this store unless you are looking for horrible service and complete incompetence. Zero stars, as a matter of fact, if they had negative stars, they deserve 10 negative stars. In order to post the review, it required me to tap one star but they don't even deserve 1, they only deserve negative stars read more

Nice selection of all different products from storage to yarns to scrapbooking and paints. I appreciate having a all around hobby/crafting place in the neighborhood. Remember to check for coupons and your receipt, they forgot to scan my coupon properly and I didn't realize until I got home that I wasn't given the discount on my coupon. read more

Such horrible customer service! I just went today and an older cashier lady with black short hair was being extremely rude with an older Asian lady that needed help getting her camera link to the coupon code. The cashier was yelling at her saying she has "a big line" and to just touch the button. Was huffing and puffing when the customer was being nice and patient. The cashier lady next to us didn't intervene or tell her to stop yelling at the customer. Even when I entered I saw some kids painting and I asked for information from a Caucasian worker and they ignored me. A mom had to inform me to check the website for kids events. I WOULD NEVER come here unless you want rude racist interactions and bad customer service. read more

Love all Michaels stores but this location is my favorite one, why? Is the only one in a 10 mile ratio that Monday thru Saturday closes at 10:00 sometimes yes you need to be late in the store My go to place for projects, crafts, seasonal items, stamps, decor, knitting, framing and other supplies. Friendly staff. Weekly 40% coupon available on line and in store on any 1-regular price item Rochelle is above and beyond in customer service read more

Michaels - Michaels at Downey Landing - Arts & Crafts Near Me - Downey, California

It was my first time picking up an order and I wasn't aware that you can just grab and go. So I pushed the button for assistance and the girl said I'll be right with you! Instead of just saying I was able to grab my order! Do better next time girl! read more

I just want to thank you to this Michael's for their wonderful same day delivery service. This Michael's had everything I needed, while the others were out of stock. I ordered twice, and they both arrived so fast. Thank you to Michael's in Downey! read more

Why work in costumer service if you're not ready to do your job?I was asking a very simple question and none of these people could help me at all. I came in for a pick up,item wasn't describe online correctly so wanted to solve the issue,very simple. All I needed was a string for my item and I asked 5 employees and All of them sent me to the wrong department. Not walked,pointed. I worked retail before and that was a no but not only that all of them were wrong. I walked out out and the main girl at the entrance knew they did me wrong and didn't even acknowledge me knowing they did bad. She seen me walk out and the front was empty,no goodbye,I'm sorry. Terrible service. read more

A worker named Lovie I think. She was very sweet and nice. She was patient it helped a lot :)

Sent me an email that my orders are ready for pickup, arrived at the store, someone ask if I need help, asked the 4 last digit of my online order. She can't find my order and no resolution was given to me. What a shame to make people drive and waste gas and waste my time! Poor service! read more

Love shopping at this Michael's! Danielle is almost always there she is very helpful and always has answers to my crafty questions.

Come to this location if I don't feel like driving to Whittier or Lakewood. This location has 30% of stuff in stock and every time I go to self check out the employees always harass me and watching me like a damn hawk. Just cause I got tattoos from head to toe don't mean ima steal. I don't have time for that. This location needs to do better read more

Now let me say that Michaels is one of my favorite places to find craft supplies. The fact that you can ALWAYS find a 40% off coupon makes it even better. Anything I'm looking for for a DIY project, I can find at Michaels. However, the reason I'm giving a 3 star review is because of the online/in-store pick up options. I'm not sure if this has been improved since the temporary closure and everything is curbside pickup, but before the temporary shutdown, I have to say, in-store pickup was rather disappointing. Two comments for hopeful improvement in this are: 1) Clearer signage for where to go for the pickup. The first time I did this, I had to go through the main line. So the next time, naturally, I did the same thing. I waited for 30 minutes in line only to be told there's an online pickup station at the side of the store. When I got there, there was a small sign saying "ring here for online pickup." 2) Every pickup I've had from an online purchase has had a broken or damaged item. Because it's every single time, I can only imagine that I'm either being hoodwinked into taking an item that someone wouldn't pick in the store, or the staff is not being attentive to give an appropriate item. Either way, it has unfortunately resulted in a lot of wasted time and effort. That being said, when I shop in store, I almost always have a wonderful experience. I could spend hours inside a Michaels store imagining all the possible projects from the variety of items they provide! read more

There is plenty of parking here. This Michaels is big but its not very clean. A lot of items were of stock and I had no luck finding employees out on the floor to ask questions. There is 9 registers (I believe ) however they usually only have about 3 registers at a time open. The line can get long but I find it goes by pretty quickly.Don't forget to use your coupons, they always have good deals going on. Sign up for their rewards program it's free and definitely worth it. read more

This was the best Michaels store I had been to. They had so many goodies on sale at the front door and inside. With proximity to Staples, Old Navy, Casual Male, Best Buy and Jamba Juice, this is a convenient spot for students. The store itself was clean and well organized sans the items I left on the wrong shelf. They had sections for wedding supply, art, children's crafts, school supplies and more. I was able to get in and out quickly today. Danielle, an employee answered my question quickly and even though they did not have the item I was looking for she pointed me in the right direction. A poster featuring the appreciation children have for diversity was on sale for $3. For $3 we can remind ourselves as adults of the appreciation we may forget or take for granted read more

Go here all the time :) 5 starts bc this is the best crafts store, i love it! i got all my baking equipments to make red velvet cupcakes a long time ago! and all the materials to make dream catcher for my cuz's birthday last month. Kinda expensive but they have everything you need. Even my sis is at Vietnam but she love Michaels, and always tell me to get stuffs for her from here. You can also get stuffs to decorate your room & house! This is the most popular crafts store! Come to Michaels, where everyone can be creative! read more

Michaels - Arts & Crafts Near Me - Downey, California

Excellent customer service curbside and in store shopping. When the store clerks are Answering phones they are very nice and informative, helpful in every way thank you to this Michaels, I'll just keep coming back read more

Organized and good customer service. Both cashiers I interacted with were nice. I didn't feel rushed when I was looking up a coupon to use. They didn't have exactly what I was looking for but I did walk away with some nice finds. It is located in a pretty busy plaza (on weekends) where you will find other stores like Marshalls, Ross and Best Buy. read more

I work in retail so I know how it is to deal with customer but don't take it out on others. I came in and I asked an associate if they had an item in stock and she told me to look for it myself because she was "busy". She was doing nothing but checking her phone. Never coming here again. read more

Not the best Michael's , not the worst. The workers here are not that pleasant, they seem to hire new people all the time. The store can be a little a on the cluttered/messy side. The lines?? Forget it! I avoid this Michaels like the plague on weeknights and any weekend. It has what I need most of the time. I prefer the Lakwood location better. read more

The 2016 YELP 500, Review #074: One star... I asked a stellar employee where patches were and he gave me that look where I knew he didn't know what I was talking about. So I said, you know like an American flag patch (and I pointed to my shoulder) or maybe a decorative star or military Chevron but, not like a patch for a hole in you pants. So, with confidence he walked me to the very next aisle where he stared at what appeared to be piece of fabric for making a quilt. I stood there watching him for a few seconds, like watching a potential game winning field goal going through the air with no time remaining in the super bowl... It was dead silent... Finally I broke the silence and sternly said, No! That's not it!" and then he tells me it is in either aisle 6 or 8. Note to store, customers are not here to endure guessing games or scavenger hunts. I simply left and placed my order from a patch dealer on-line, via Amazon. The employee need to meet the woman who works at Marshall's (reviewed here) but they shouldn't be allowed to breed. read more

I am hurt, i bought 2 baseball bat displays last thursday, the next day someone picked them up a day apart from each other without my ID, someone signed pretending to be me, how does michael's employees let this happen? after hours of arguing they gave me broken displays and told me thats all they had!!! i am very disappointed and let down by this location read more

This is my go to neighborhood Michaels when I'm looking for tools, supplies, crafts, baking, etc. I think I've always found what I needed to find except for one item which seems to be sold out in almost every hobby store I've called in the area. Aside that..I've always found and bought what I needed. The staff is very helpful. They will even walk you to the isle to help you look for the things you're looking for. This store is pretty big too. Probably my only complaint is that sometimes the AC isn't on inside. There have been a few times I've walked in and its HOT inside. Also don't forget to use your coupons! They've always got good deals. I always have a hard time getting reception inside the store so thank goodness for the free wifi they offer their guests. Also they do price match amazon stuff. Sometimes their stuff is priced a lot higher but if you can show them amazon sells it for cheaper..they've done some price matching for me in the past. Yelp Review 2017 Challenge 72/100 read more

This place is horrible. The customer service they provide sucks. The only helpful employee that they have is the guy he knows where everything is and actually takes you to the product. They're not helpful at all. Ask them for an item and they either stumble for words and stare at you letting you know that they don't know Or They point you in a direction of the store (which is always wrong) and then disappear. I asked a rep for help she didn't fully answer my question, gave me wrong Info and went back to stacking. (Btw I wasn't even done talking to her) I ended up just leaving. I'll be driving the extra 2 miles to the next Micheals location. Maybe that one has helpful employees. read more

Michaels - Apparently you need a coupon to use this. And don't ask them for help because they won't be able to - Arts & Crafts Near Me - Downey, California