You would think with Hobby Lobby across the parking lot they would try to keep the customers they have! I have been a Michaels customer for over 30 years and I have never felt so unappreciated!! Your WIFI which I was on while I was in your store would not let me sign into your app. I know my password works bc I was just on it earlier in the day. When I went to check out however I had been unable to sign in again. Your sales reps solution was to void my sale and have me stand outside in the rain to try gain access to the internet! I COULD SEE YOUR MICHAELS WIFI ON MY PHONE! Your sales rep didn't want me holding up her line any longer!!! She would not allow me to use any of your coupons unless I was signed in!! NO PROBLEM I WILL NEVER SHOP HERE AGAIN!! read more

We went to get some items for my daughter's school project. This store offers so many cool products for arts and crafts. Perfect for those who are crafty and creative. They always have good clearance items most are half off prices. Especially on holiday items. Best to get them on sale for the following year. I had bought two overlapped trays for long car rides when we go on family trips. Great for them to draw on, eat or snack on, and play games. Price was $5 each which isn't bad compared to online. Kept searching for them for a while and then found them at Michael's. I was super thrilled! Sign up for their rewards program and received $5 off for your next purchase. Therefore, I had utilized the coupon for the trays and got one for free. Amazing deal! It definitely made my day! read more

1/6/25 I'm a sucker for clearance events.... True confession Ideas are floating in my head and my creative juices are flowin a river (and I hear a song coming on ...like a river ) This 70 % OFF deal at Micheal's is so hard to pass up. Saw cardstock albums for $3 each, I purchased 4- 3 of which are fall season inspired, the other is plain neutral colors. I got cards lined up in my memory file (I better get crackalackin!!!) More Christmas inventory for 70% OFF are in my arsenal to make decor for Yuletide 2025. I even bought a Christmas wreath for $12, I am stoked! Alright folks! I gotta get crafting This location also has well stocked & organized shelves. Prices/tags marked accordingly & sale banners are clearly visible. I did not encounter staff to mention anything about customer service but they seem to be friendly & helpful to other patrons. I utilized the self check kiosk that I find user-friendly. Plenty of free parking to be had but the slots seem a bit compact sized. All in all, I can easily spend a couple of hours here if Hubby didn't rein me in or have more errands to run. Great visit. Restrooms are biometric designed (staff use their fingerprint & a code to let you in). The staff who let me in continued his conversation with a fellow worker without acknowledging me. You know how I feel about restrooms requiring these measures? Exactly that! Not Michael's fault but the community's.... but their restroom smelled a little funky, plus no paper towels. Some chores need paper towels. Do Michaels locations from more affluent neighborhoods have the same vibe? Hmn. I will check it out when I get a chance. read more

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I really don't eve usually go into this store/location, however there was a new launch dropping today and I wanted to check it out. I cannot express how kind and helpful Store Manager Jackie was!!! She was beyond supportive and very generous with her time and attention. Associate Esmerelda was just as personable and helpful. A really lovely and enjoyable experience was today, I'm happy and would gladly patron this location again! read more

Any time I go to Michaels, I can always find what I need. I am part of the rewards program which I highly recommend you do, so you can receive coupons for future purchases. This location is located across the street from the Lakewood mall. It is in a small plaza with plenty of parking for you. Staff is great here and they always help you when you are looking for that next project. Store is always clean and has great seasonal items for each holiday in stock. They have a variety of card stock and Cricut merchandise for you to enjoy. There are self check outs that accept card so highly recommend that because it does get busy. Overall, great store, great staff, and a great location. If you are in the area and looking for some inspiration on a new project or hobby, check this store out. you will not be disappointed. read more

I went into the store today and I bought about $100 worth of supplies. I was at self checkout while the older woman at the register was helping out a customer. After that customer walked away, the worker went from behind the register and walked in front of it, standing just a few feet from me. I'm not entirely sure if her intention was to watch me scan all my items, but it made me uncomfortable since I could see her standing there facing me with her hands holding behind her back with no other clear motive other than to just watch me. I understand not wanting someone to steal from the store, but I wish she had at least done so discreetly or asked if i needed help especially since we were the only two people in that area. I hope whoever reads this will train their employees to try a different approach or to at least be mindful of how situations like this may come across. read more

My to-go Michaels store! I come here often, mostly to pick up online orders now as they've made it super convenient to just walk in and pick up your item when you enter the store. Try to take advantage of the coupons they have available online! They normally always have one up on their website. Occasionally they'll have a 40% coupon available which I use to purchase their EVA and modeling foam. I use this foam for cosplay and it's especially excellent for its price point (even without the coupon). Competitive against online retailers for foam. This location is well-organized and has plenty of room to walk around in. I've never found it overly crowded which is nice. Never really had issues finding what I need as it's also well-stocked. My only complaint, that apparently is an issue at most locations, is that they typically only have one person to run the registers. This wouldn't be an issue if you're only checking out, but sometimes I need to make a return and they only do it at the registers, so this can be a long process. But the employees have always been polite with me and the overall experience is pretty pleasant. read more

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Over the years the service has been either great or I'm a complete burden. Either they have horrible theft issues or they need to do some serious inventory assessments. Nearly every time I place for a pickup, 1 or more items are canceled. Leaving me to drive there for an unfulfilled order. Another BIG Issue is that the discount I go for, when available, is online only. Otherwise I'd shop in store and avoid this disappointment. Today, more than enough staff than I've seen before (4 that I counted) it took almost 4 hours from the time they opened until I was notified my order was, well I should say, PART of my order was ready for pick up. Over the years my pick up orders were almost always ready within the first hour that they opened. I'm tired of it Michael's. The inventory problem is not just this location. Downey, too. I drove across town only to find my major item was in fact not in stock. Michael's spends more time refunding me than I'm sure they wish but obviously something needs to be done. Next time, I'll cancel my entire order and go elsewhere since it's not worth my time if my "in stock" items are in fact, not. read more

Very nice store, extremely helpful employees. I went in last night and was help by a lovely lady who was stocking away on the craft section (she was wearing the adorable rhinestone devil horns). I was looking for plastic masquerade masks, which they don't carry. She still took the time to talk crafts with me and had some really good insight. Sometimes I love to talk to sales associates about my projects, you see their artistic side come out. The store is having amazing sales on Christmas decor, and they have an ample variety. Highly recommended!!!! read more

Not that much of section to pick from when it comes to candle wicks. Went to another Michael's in Whittier same thing.

By far the WORST Michaels ever. Every time I come to this location it's something. They are always out of items. And customer service is terrible. I've been to Michael's before, grabbed balloons and had them blown up on the spot. This time after being told to grab balloons and wait in line, I finally get to the cashier for her to tell me the wait is 30mins to an hour to have the balloons blown up. Are you kidding me?! She said she was the only person. As I see 3 other workers walking around. I asked if anyone else can blow up balloons but nope. Only that 1 cashier can blow up balloons. What a joke! I will never be back to this location read more

I go and I order online from Michael's a lot so Michael's is typically good with me but not this last encounter at the Lakewood location (a store I don't usually go to). I ordered just one T-shirt online to pick-up. Typically the order is pulled immediately in my experience (at the ones I shop). I never received an email to pick up but decided to go in anyway to just get It myself. WELL there was a lot of RIGAMAROLE! Yes, I said that. The two ladies that attempted to assist were not very helpful or assuring on if I will be able to get my item. Online, it clearly stated there were 5 available. When I go to the store 4 hours later, I went to the aisle and there were not a one! What gives? I know systems may not update quickly but this was ridiculous. So the first young girl shooed me away with a "good luck" attitude and the second older lady told me that she couldn't check in the back for my or any shirts because she had to help online customers that were before me. What? I wasn't understanding this explanation unless I misheard because clearly I was before those people because I was in the store! In any event, she didn't assist me or handle it is a professional or managerial manner. I don't think she was a manager for a manager would not disregard a customer standing in from of her to help invisible online customers first. I want be clear, neither of the ladies were rude, just dismissive and not helpful. As a result, I went across to street to Hobby Lobby and give my money to them. I'm still a fan of Michael's but not a fan of the Lakewood store customer service . read more

The service is selective. On more than one occasion I've walked in without a greeting but ppl after me were greeted. I went in to buy a leopard print paper. The selection has def gone done. Very little of anything, no stamps, paper pads, paper crafting in general. I went next door to Hobby Lobby. They had the leopard print paper in more than one pattern. An aisle full of variety. Plenty of associates, plenty of stock. I'm sorry but I will not be returning to Michael's. read more

What can you say? It is one of the main hobby chain stores and when you go in you always feel overwhelmed with so many things to see Usually the times I have gone you don't really find people to help you if you need help which is odd! They always get you by trying to give you coupons or money to come back and keep spending read more

bad customer service older woman working in the front was very rude i believe her name was nysa I bought a clay figure but when i got to my car i noticed there was a crack in the figure so i went back in to trade it in and she gave me a hard time about it not helpful at all read more

Good service early Friday morning . Great selections, had everything I needed. Great prices not too high but affordable! read more

It's easy to get roped in by these signs proclaiming : 80%, 40% or 30% off items. Most of them are premade wreaths that look TOO seasonal, if you get my drift. Do the math though and I highly doubt that you're getting any bargain. It's currently back to school, Fall and Halloween decors galore. Seeing a huge display is very exciting, but remember you're only taking home one or two items to either place on your coffee table or office desk. I think your best value are the $5 assembled bouquets. read more

Let me tell you customer service was above and beyond!! Jackie helped me and was so kind, knowledgeable and very professional. She knew her stuff Store was clean and Maya at the register was so sweet. Thank you for a great experience. read more

Anthony in the framing department is amazing!! He went above and beyond, and helped us pick out the perfect matting and frame for an art print that we adore. The level of care and time he took with us was beyond our expectations. He is also the nicest guy! If you're looking to have something framed, come see Anthony and he will ensure you are taken care of. read more

Location - Near all the other stores here in the Lakewood shopping area. Parking - Lots of parking available here. Staff - Friendly and helpful staff here. Store - Well kept up clean, well stocked, and everything is organized. Prices - Just like any other craft store. Overall great store for your craft needs. read more

Michaels - Arts & Crafts Near Me - Lakewood, California

We came in hoping to find a large matted frame for my old photograph of my younger sister. The person at the counter, Marina, was exceptionally helpful and we left with a better-looking result than we could have anticipated. Thank you Marina for your professionalism and helpfulness! read more

Melissa in framing is tops. She does an excellent job of recommending matting colors to compliment my pieces I bring in for framing.She does a great job overall.i have been bringing my stuff to her for over a year now. read more

Good selection. Found what I was looking for. Plenty of art supplies and also many other hobby enthusiast items. You can go there for paint & walk out with clay, baskets, beads & a fun gift or two that you never thought you were looking for! read more

Just don't buy their flower foam for real flowers - go to a flower shop and get oasis for that

Employees are fast and efficient. I'm glad they're still working during this time. Since I picked up crochet hooks, yarn, and stuffing. They make it really simple to pick up your things. I've seen some walk items to other people's cars for them. Otherwise you can call or walk to the front and show your ID. I've been able to crochet face masks for my family. Thank you to such an amazing team! read more

Michaels - Arts & Crafts Near Me - Lakewood, California

I love Michaels it's been around for so long that this is probably the only store I like coming to for crafts. This particular one seemed a bit smaller. But it had what I was looking for. The girl at the register was super sweet. And that's rare now days. read more

I have been shopping here at Michael's in Lakewood, CA since I discovered their Cake Decorating Classes with Lakyn in 2010. The Cake Decorating Classes have been discontinued for quite some time, but they do offer arts and crafts classes. Unfortunately I no longer have time for the arts classes. However I do visit from time to time for cake decorating, art supplies, and frames. Recently, I went to Michael's to get four pictures professionally custom framed for my 2019 OC Fair Photo Contest Entries. Several Staff Members from the Custom Framing Department helped me, including Melissa. They were all so helpful and courteous, and gave me great deals on frames, mats, and the plexiglass, which were to fulfill the rules and requirements of the OC Fair Photo Contest. I dropped off my four prints to Melissa at Michael's on June 13th. Melissa was able to apply to current sale prices and coupons to my order, for the best deals! Michael's Framing were so fast at getting my order completed quickly and beautifully on June 16th! I returned on June 17th to pick up my orders, and I was very pleased! However when I returned home on that night, the installed hanging wire attachment on one of the frames came loose! Oh no! So I returned on June 18th, and it was fixed perfectly! Now all four of my pictures are Gallery Ready for the 2019 OC Fair Photo Contest, all at a great deal! We have had custom framing done here previously, and we are always pleased with the consistent excellent results and customer service. Thank you for your awesome Staff, and service during and after the sales! I will definitely recommend your store to my family and friends! read more

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Custom framing department Manager didn't honor satisfaction guaranteed policy. I wasn't happy with what I received at all.

I mainly come to Michael's for the framing dept. I used to go to Aaron Brothers but they are no longer in business in my area. So, my picture was finished in two days! I got a phone call and went to pick it up today. They do great work. It was the 70% off sale. I saved hundreds of dollars. My picture looks great. I have another one with custom mat that will be done in another week. Jesse helped me with the framing and was great. read more

Came to this location on 04/18/21 around 4:00p.m. to return two items. There was only one cashier but there was only one person in line so there wasn't a really long wait. The cashier was really nice especially since I accidentally gave her the wrong receipt. She had a bunch of anime pins on her apron. It got pretty busy though when she was helping me. I wasn't able to look around since in a hurry but this location is pretty clean and organized. It was very bright and cool inside. The front area was very nice to look at as well. The parking lot is shared but its pretty spacious. Will come again. read more

I was very satisfied with the cleanliness of the store and how the store was set up. One of the employees wasn't very helpful but I was able to find what I was looking for. Check out was also very easy using self check out. read more

Very clean and well kept store. Found exactly what we were looking for and the plus was, it was on sale. Good customer service and friendly employees. read more

I have always been a fan of crocheting since I was 10 years old I was shown a few points by my cousin she showed me her knitted and crocheted Barbie doll clothes and hats man I was hooked. I'm self taught so my hand made items aren't fancy but they are made with love.. This review is long over due.. I have shopped here about 10 years and regularly shop at this location... I can go nuts in this store buying out complete lots of yarn at a time the lot numbers vary in color so it's important to buy all that you need at that time lot colors can be off by a shade and really mess up a look especially if you are doing a solid color. So far I'm lucky I buy 10-15 rolls at a time always making sure the lot numbers match and visually looking at the colors for imperfections...depending on how large a bedspread that I'm making. Whoever supplies this store buys the best quality yarn and it sells for a fair price a lot of times I get it on sale for making that patchwork look that I really like. The needle selection for knitting or crocheting is pretty good I have about every available size from fine point to xxx wide crochet needles. I don't use patterns but they have an awesome selection for making quilts baby blankets and more.. Crafting materials for making photo albums and scrapbooking interest me lately I'm going to buy all the supplies for that here as well. I bought a few scrapbooks but haven't decorated them yet. Sewing supplies are in big supply here I'm always buying something I love to hem and make clothes for my stuffed animals,my dolls and gifts for family and friends. I made my gf's dog a poncho. I crocheted it in two hours everything the yarn and lace included was bought at this store. See the picture below a Golden Retriever named Big girl she looked so cute just pretty in pink she loved that poncho. I found Christmas tins to fill with cookies bereavement books,wedding and guest books fancy lace and so much more always in stock whatever they don't have they will special order it for you. The store is well stocked and packed from aisle to aisle and it's crowded finding what you need is challenging at times but in looking you also see and find items you didn't know they had.. And that you now want to buy. read more

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I have a painting that I needed a frame for and was not sure of the style to get. When I got to the Michaels store at 4000 Hardwick Street, Lakewood, CA I did not know that I was walking in to one of the best customer service experiences I have had in many years. The person working in the frame department was helpful, attentive, knowledgeable, patient, extremely polite and creative and he goes by the name Anthony. It is very hard to find this quality of a person and I am so thankful he was there that day. Anthony has given me as well as anyone who comes in contact with him faith in our humanity and our ability to be of help to others. He went well beyond in terms of work ethic and human kindness. If you are looking to have something framed I highly recommend you go see Anthony, you will not regret it!!!!! read more

I went to the Michael's on Hardwick in the City of Lakewood. The sales associates are friendly and helpful. I went there to pick up 3 floating frames and when I could not find them the associate helped me find it and was apologetic that it was not at the right place. I then went to the custom framing department and the associate was patient in exploring the different types and cost estimates for the custom frames. read more

I had an amazing experience today. For at least the last week and a half it showed the store had a journal I really want. I went once looking through everything for it 2 days ago and Jessica couldn't find it. I went back today in hopes I could find it. I looked all over and essentially gave up. When I walked back towards that area I asked a tall Hispanic associate if he could try and help me locate a different item (a sticker book) I was interested in. He asked if I looked with the rest of them I said yes. He grabbed a box and asked me to show him a photo of the item and we found it right away and got excited. I asked if he could help find one more item, he joked with me and said oh no I found one now here comes 10 more. We both laughed. I gave him the item number and assured him it wasn't on the floor already so he grabbed a different box and started looking through it, the instant he started shuffling stuff around I saw a glimpse of the cover and my little hand wiggled it's way down and pulled it out. This kind of customer service is amazing it was pretty busy considering it is Sunday so I'm beyond impressed with the level of service I received. I wish I would have gotten his name. The cashier, I believe his name may be Christian, was super nice and friendly. He had a warm greeting and got me checked out quickly. Both of these gentlemen are awesome. I look forward to going back in the future read more

Michaels - The new color story sticker book from Happy Planner - Arts & Crafts Near Me - Lakewood, California

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I actually frequent this Michael's, and the ladies at the cash registers are nice, but they are always suuuuuper low staffed. I usually end up waiting in line for 15+ minutes, and if you're looking for someone on the floor to help you out, you're wasting your time. Selection of items is mid-tier, but not terrible. Overall I have to say I do go here a lot, but mostly out of convenience. Stay Cheerful ;) read more

Staff was really helpful! I love the deals here, especially on holiday decor. And I love that the have self check out now

I come here with my children all time. Today 11/19/23 we went in to buy some crafts it was extremely busy(didn't mind it Christmas season) we waited in line for 20 min, a worker named Kim was monitoring the line which was super LONG. She was taking anyone who wanted to do self check out. She took a couple behind me who wanted to do self checkout, well unfortunately there were no self checkouts available so instead of putting them back in line behind me she placed them at a register. I said excuse me I'm next in line they were behind me she said "oh well the line is the line you'll be next" very rude. KIM should not be working as a night shift manager with her attitude and behavior read more

Frame department is excellent. I had the nicest person who really knew his frames help me. I picked a boring black frame initially but he helped me pick a frame better suited for the picture I brought in. I purchased a standard store-bought frame and he made me a custom matte on the spot (that wasn't very expensive). The frame guy really knew his stuff and was very helpful. Will def be back! read more

Michaels - Standard store-bought frame with custom matte. - Arts & Crafts Near Me - Lakewood, California