Came in to upgrade after many years with an old phone everything went well and surprisingly smooth, I was able to transfer my data in 15 min. Arturo Lopez is very knowledgeable and patient, he listen to all my concerns and answer all my questions. I highly recommend you make an appointment for faster service. read more

First time at a AT&T store so not sure how to compare it but the misinformation here is wild. We heard several things over the phone before transferring from another prescriber and once again when we got here. Well once we got the 1st bill we talked to the same two reps that helped us and all they said was, My Apologies as if that puts my money back in my account or credit it in for next month! I was over charged by $268 (for our multiple lines) with all the extra hidden fees they said wouldn't be there because they would waive them before a certain date but they did not... Empty promises pair perfectly with my pretend winning lotto ticket!!! Stay with your current plan if possible or have them put everything in writing, period. read more

This store sucks!!! They don't answer the phone as if it doesn't exist. U can call 1000 times nd no one will answer.

A young man came to our door representing AT&T. We had Verizon and we were ready to switch. So my husband and I sat with him and changed 4 lines to AT&T. It was December 5, 2025. He was so busy that we didn't get our phones until December 12, 2925. It has been a nightmare!! We sent them the 4 old phones, filled all of the paperwork for reimbursement to pay off the Verizon phones, paid all the fees. They said that they reimburse us for the 3 out of 4 phones that we paid off. Well they owed us $256 for each phone, $709 for 3 phones. I called AT&T 7 times to see where the reimbursement was to arrive. They sent us one payment of $256 in a Visa, not check. I called the rewards department 7 times and each time they said it's in the mail. I spoke to a supervisor today to see what the delay is. They said that I was over the 120 days to get the reimbursement back. They had us down that we signed up November 15, 2025. That was a lie. It was December 5, 2025. It has been nothing but lies. . I lost my phones to them, and only 1 out of 3 phones reimbursed. The people on the phone were awful humans to talk to. So rude and liars. They have a script to follow. They didn't care about my loss, that they lied about everything. Reimbursement is so difficult and they lie about the dates to really screw the honest customer. I am so unhappy with AT&T. My advice to all is Do Not let an AT&T rep that goes door to door fool you. Always go to the store. The door to door people are phony, liars, you can never get a reply from them and they don't give a damn about the honest customer. I wish we never switched. Looking forward to getting out of AT&T in the future. Good luck folks, be smart and go to the store of any Phone carrier. Do not sign up from the door to door reps. The Supervisor, Keron was so mean to me, said to bad you are over the 120 days and have Absolutely No record of the 6 calls prior. AT&T is terrible. Telling my family and friends not to ever choose AT&T. AT&T is a company that does not care about their customers and will do nothing to help. read more

Great experience at this Location!!! Wendy and Javier were amazing. Great costumer service!!!

I went in with my family and we were immediately helped. Ran into a few problems but Wendy was very helpful and went out of her way to get our problem resolved! I'd ask for her if going in there. Everyone else was okay. read more

I came here today to update my cell phone plan since I'm flying out to Europe. I needed to add the international package to my line to avoid being charged that expensive roaming fee. The person who helped me was very helpful and asked me about my plans for my trip. I recommend this AT&T store. The employees were very knowledgeable and provided great customer service. read more

I had previously reviewed this location. Today I visited the location again. Lorne went out of his way to assist me. His customer service, customer centricity, patience, product knowledge, and patience were absolutely amazing. He would make an outstanding team leader. Because of this, I continue to give this location my loyalty and a solid 5 star rating. read more

Been waiting since 11 , 11:22 and no one is here. An employee finally arrives at 11:26 and when we mentioned how he's late he said his clock in time is 11:30 so he's early. Then mentions how someone should've already opened but we can still wait until he finishes opening. read more

AT&T Store - 11:22 and still no one has opened. Ridiculous how do they have a schedule but don't follow it? - Mobile Phones Near Me - Downey, California

ZERO STARS! Not a corporate store! AT&T won't do anything to help with their unethical business practices. My elderly father came in for chargers and walked out with 2 added lines without his knowledge or consent! Almost a year later, after reviewing his account we noticed these added lines. ( he's enrolled in paperless billing) has no idea what he's paying for. Has been billed over $600. Called AT&T and was advised to visit store and speak with manager. Came in, spoke with store manager Lesly. Briefly explained reason for my visit, immediately told me I wouldn't be receiving a refund and told my father and I to "take a seat and we'll have this discussion". I'm not a toddler ma'am and as a paying customer who's been wronged I need a little bit more empathy and accountability. Rushed me out because it was 6:30 p.m. and apparently she needed to be out before 7 pm. Took a picture of one of the many bills I had said she'd call me back and haven't heard from her since. No one has reached out or made an attempt to resolve this issue. VERY DISAPPOINTED!!!! read more

Came in for a trade in for my dad. And Karely was the 1st one to greet us and help us every step of the way. Definitely will request her anytime we need anything else. She made the whole process so easy. Thank you!!! Karely! read more

I went to trade in my old phone and supposed to be and equal exchange up to 600.00, they never gave the credit so they are charging for a new phone, liars cheats and thieves, terrible people, they don't have lousy ratings for nothing. Go elsewhere. read more

Thank you for the great service came two days in a row and they were patient with my old phone.

I stopped by the Downey Promenade store on Wednesday looking to get a new phone and change my service over from another carrier. I was helped out by Maribel whom was excellent and really gave me the attention I needed to find a solution that fit my needs. She even demonstrated her impressive knowledge regarding America's aging copper transmission lines and the need to upgrade to fiber optics. Overall, the visit to the store was helpful and informative! I walked out with a new iPhone and much better reception than I had walking in. read more

Beautiful customer services!!! Thank you to Chris who helped my uncle and was very kind, and quick. I really recommend this location nothing compared to a different location we had gone at first were the lady was very rude and claimed she couldn't help us because my uncle didn't have his physical ID with him when we clearly explained that he had lost all his cards and ID recently but we had a photo of the ID. Thank you to Chris from AT&T for being so understanding and helpful!!! read more

Great customer service. I was greeted and taken care of the moment I walked in. Ran into a few issues but they were so patient & were able to take care of what I needed. read more

Great customer service, friendly staff and I was assisted right away. I switched carriers and they made the process smooth.

The staff may be nice. But there is only one. I've been waiting outside for 15 minutes already. This is not good. Does AT&T think that people's time is not valuable? read more

AT&T Store - I am patiently waiting outside for 15 minutes. There is one customer in the store, but they won't let me in. - Mobile Phones Near Me - Downey, California

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Horrible, horrible experience at this non-company owned store location. They messed up our whole phone set ups and added additional lines not authorized by us, which in turned caused $700 bill. We went back in to try to resolve the issue and store manager could not be more rude. Extremely unprofessional staff with no real wireless knowledge or customer service skills. read more

Perhaps it would be helpful if the owners suggested their employees acknowledge customers when they enter the store instead of just looking at them and going about their business. There was no greeting or addressing the wait time. A simple "Hello, we will be with you shortly.", would have been appreciated. I was ignored and left after about 10 minutes of walking around. What is unfortunate is I planned on moving to AT&T from Verizon. If their customer service is as bad as the two individuals working today provided me, I'll find a different location to do my business. read more

Ok well the wait was horrible I guess AT&T doesn't believe in customer service. Only had one manager and two associates to help a store full of people. Each customer takes about 30 minutes. AT&T needs to provide more payroll to its stores it's that simple. 4 customers walked out in the 1.5 hour that I was there. Service- while the young man that helped us was phenomenal the lack of other employees in the store really made this experience dreadful. Once they finally get to you they are polite and very helpful they know their product well and answer all your questions . Once again service was great once they finally got to you . Ambiance- it's summer time turn on your AC that would keep your customers happy. The AC was off middle of the day then they say o yeah it's off let me turn it on lol. read more

AT&T Store - Mobile Phones Near Me - Downey, California

My family and I have been blowing through our data plans each month and we haven't updated in at least 5 years. I came in to see what I could do and I was sold the sweetest dream. Boy was I gullible. David told me that I could do unlimited data for $40 a line no strings attached. Tell me why I was double charged on my bill and the lines are 50/ea not $40? I came in 2 days prior of my billing cycle. I was told he would notate the changes to not take affect for 24 hours. Well he didn't, instead he back dated my plan to the month prior. Meaning I was charged for May and June on my June statement. I don't know who is able to pay a $300 phone bill and not question things. I should be paying $160 a month for my plan but instead I'm paying $200 a month because he inaccurately told me $40/line. Now he's sitting here saying his hands are tied and smirking at me like it's funny. I will not be back, I wish I never updated my plan, I honestly wish we weren't even with ATT. read more

I went into the store Tuesday 11/15/22, a very nice guy helped get a new Sims card, everyone was so helpful and friendly Cathy read more

This store is running a complete and utter SCAM. I came here to simply activate my phones. As a nurse I was eligible for the first net plan. Their representative informed me that I am eligible for a free watch as a first responder. I come to find out that I've been charged for the watch. I called first net customer service and they said that a lot of stores had been telling customers that the watch is free when in fact it isn't. I immediately went back to the store and Lesly acted very fake and nice saying that the first net person is out of the office and I would be receiving $70 credit for the watch charges until she contacts me. It was weeks that I waited and had to return to the store, again told that she was out and I would receive a call on Wednesday- like all the rest of the lies, I never received a call on Wednesday. I called again and spoke to lesly and she told me that because it's past the 14 days and the promotion wasn't running at the time, nothing could be done but given a $100 credit towards the watch. EXCUSE ME?! So I am being punished and paying for something that I didn't agree to because your establishment is running a scam?! I informed her that I will not accept this and I will be reporting them to the better business bureau because this is an utter scam and they should not be in business. Do not shop here unless you want them to run a scam on you. read more

I went into the store this past weekend with a few questions regarding a current promotion at&t is offering. I was helped out by Javier, who was very attentive and answered all my questions with no problem. read more

Alexis G. was amazing and extremely helpful. Super patient and more than willing to navigate any obstacles or issues you're dealing with.

Every time I go in I've always had an amazing experience with the employees their, I went a couple of days ago and Ray the manager was about to help me out on a phone issue that I was dealing! Love this location and will continue to go back. read more

Awesome service thank you Monica for helping it was an extremely easy experience i've ever had and she did a phenomenal job upgrading my line and transferring my data to my new phone!! Will definitely be coming here for all my problems ask for Monica because she has awesome customer service and is just an excellent worker! read more

This store is terrible! Apparently it's not a corporate store so any accessories you purchase can not be exchanged or refunded at any other store. And of course they never have anything in stock and they say they can't order accessories. So I am left with a Mophi charger, that I just recently purchased that doesn't work. There is another AT&T store right down the street on Firestone that is a corporate store. I suggest you go there. read more

Avoid this location!!! Customer service here is terrible. David and Monica need to find a new job elsewhere because you can see that they don't want to work here. Monica wouldn't even let me explain my issue because she continued to cut me off while I was speaking. I literally had to ask her if I can please speak and explain myself. Rude! David, he acts like a know it all but doesn't know a thing. His favorite words are "my hands are tied' when a customer encounters an issue. Geeez, manager Rey. Pay attention to your staff members and their customer service. Get some better employees that care to be there and help the customers. read more

I have taken both of my parents old phones to have all of their contacts and photos transferred into their new Motorola phones and Jonathan has always gone above and beyond to help me out instead of sending me home to do it myself - great to see customer service still exists! read more

Javier did an excellent job in navigating me through a confusing scenario related to FirstNet/AT&T. He was extremely knowledgeable in his line of work. Prior to this experience, I considered leaving AT&T due to the headache of my situation, however Javier's knowledge, patience and customer service skills gave me a far more positive representation of the company as a whole. Thanks Javier! read more

I stopPed in to make a payment on my bill and was astonished that these MFs wanted to charge a processing fee to accept cash!!! I never heard of such BS in my life!!!!! Of course I flipped him odd and left the store. No wOnder it's empty in there. The one other customer was on the phone wIth a service agent and upset thAt she had madE a request for a correction for the 10th time. Apparently, shitty service is their norm.. Soooo sad read more

This place is a joke.. They say anything you want to hear to get a sale and it's all lies!! I went to get new phones and it has been a disaster ever since!! It took soooo long... the sales person forget to tell me I would get a credit on my 4 trade ins until I said "don't I get credit for them?". The sales person says whatever they need to for a sale and it's all lies... and now I am stuck on a contract that I can't get out of all because of lies!! THIS PLACE IS A FRANCHISE!!! AT&T DOES NOT SUPPORT THEM... DONT COME THERE!!! read more

When I 1st got there I thought I was going to have a problem because Daniel couldn't find my payment arrangement which he still didn't find it but he took my payment and he also When I 1st got there I thought I was going to have a problem because Daniel couldn't find my payment arrangement which he still didn't find it but he took my payment also this AT&T charges $1 to pay your bill in cash and he also helps me lower my bill which was awesome & I got NFL Sunday ticket free for this seasoneason read more

DO NOT GO TO THIS ATT STORE in Downey! I was in a few months ago and the sales person messed up my Direct TV account. When I called for CS, each of them said that the initial store set up was wrong. It's been a nightmare of calls to correct the issue. ATT store set up a "new" account under my daughter's name even though we are existing customers. ATT Salesperson got her commission but we were getting double billed. read more

Sindy was very rude at the AT&T store 1/17/22 at around 6:30 PM. I was asking an employee Sindy about the AT&T screen protector warranty and she couldn't help me with my question at all! She had a very bad attitude and i could tell she was not interested with helping me , but more interested in sitting on the chair with her face in her phone. When i asked Sindy to show me where the AT&T screen protectors where she just pointed and said over there wit a very aggressive manner, i then told her she need to get up, do her job and show me. She then said loudly " I don't have to show you!" And stormed to the back room, while i told her to get her manager. A guy by the name Jose came out . I explained to him what happen and he kept laughing as i told him, as if it was just so funny to him. I asked Jose was there another manager that I can report her to because I could tell that him and Sindy might have been cool with each other by the way he was just laughing at the way I explained Sindy's behavior. I could tell she would not be addressed properly by him. I guess Jose might have been one of the managers. He gave me another manager name, Alexis. Overall experience very bad terrible! The Girl Sindy attitude is very unprofessional and insolent, no respect or care for the customer. I had to just suck it up cause the store was about to close and and I had no time to go to another one. I asked the guy Jose if he was good at putting the screen protectors on and he said with an attitude, "yea unless you want to do it yourself" smh these two people are to young minded to be running a store with out any professional supervision. read more

The employees at this store are wonderful. They are attentive and really genuinely care about the customer. Steven and Fernando are the bomb.com! I just can't say enough. Great customer service. Thank you guys! Truly. read more

Staff is very friendly and extremely helpful! Only store I've been to that takes care of all my account questions and get it done right the first time. Management and staff is doing a great job! Thank you guys! read more

What can I say The manager was I came in with some issues with my bill coming from onother mobile service what can I say he took care of the whole issue didn't have to call anyone he took care of everything he even look at my account and was able to get me a better plan that's saved me money at the end so thank you Fernando for your service I'll be coming back for my xphone pretty soon !! read more