Been to many ATT stores in so cal. Some are good, most are completely terrible. Today I tried this…read morelocation for the first time. Amazing Custer service and help. Scar and Karmina (i am so sorry if i spelled either of those names incorrectly!) got me exactly what i needed, had the phone i wanted in stock, helped me through a quick transfer and was so patient with me all while costing me wayyyyy less than what i was anticipating! The value in time spent there vs experience was was well worth it. They talked me through all my options and what to expect once i left the store. Happy to come here again!

Wish I can give this place no stars. Every time I come to this place they never carry what I'm…read morelooking for. I purchased the lifetime screen protector coverage for my phone and they never carried it in stock. They never had a charger for my phone always sending me to other stores. I just showed up today with my daughter to upgrade her phone and the place was closed. No sign or anything on the door. Terrible.

The Retail Associate Manager, Yajaira Rodriguez, was incompetent and unprofessional in handling my…read moreupgrade. She assisted me with my upgrade but failed to set up the SIM card. As a result, I went home unable to use my phone. When I called the store, I was told she was busy and could not assist me. Instead, I was told I had to return to the store--an unnecessary and major inconvenience, especially on a Saturday. No working phone and an extra trip to T-Mobile because of a mistake that should have been caught before I left the store. When I returned, Yajaira Rodriguez was nowhere to be found. I was told she was in the back and, rather than coming out to speak with me or take responsibility for the mistake, she avoided addressing the situation. Ms. Rodriguez, as a manager, you should have personally greeted me, acknowledged the mistake, apologized, and taken ownership. You should also be setting the example for your team. Instead, you sent me home without the SIM properly set up, refused to assist when I called, and failed to address the issue when I returned to the store. That is not customer service, and it is not professional management. If a district or regional manager genuinely cares about customer service and meeting basic expectations, I strongly recommend taking a serious look at how this store is being managed and making the necessary changes. BUYER BEWARE.

I give this location one star because the gentleman I spoke to was not helpful. When I walked in…read moreand told him I want to trade my phone. He didn't say a word to me, but he took my phone to a woman who worked there. He talked to her for a few minutes and then came back and told me I couldn't trade my phone. The professional thing to do is tell me what you're doing with my phone. Another reason I give them one star is because when I called the location, they told me they can't see my information and if I wanted to get a new phone, I would have to order it from the app. That is not true because I just came to another location and they told me they would help me look at my information.

Came in to get a new phone yesterday and everyone there was great. I believe it was Neiman who…read morehelped me and was extremely knowledgeable and friendly. The two other women working were great as well.!

I stopped in to have my Samsung looked at as I have been having issues with my visual voicemail app…read morecrashing. I tried to uninstall the app and reinstall it but that's not an option. I tried clearing the cache several times and that didn't work, so here I am... Luckily it was not busy at the time I went so I was greeted promptly by a rep. I told her the issue and she did the same thing I did (clearing the cache, to no success). She then told me to either reset the phone or call Samsung. I was like, ok...this is not a corporate owned store and I heard they were not very good at phone issues, so this just experience just confirmed it.

Horrible customer service…read more Rep over the counter is rude and aggressive. Didn't even want to try and help me switch my device to a newer phone. Told me to "call 611" I am a business owner myself and would never recommend this place to anyone. DO NOT COME HERE YOU WILL BE TREATED HORRIBLE

I came in today and got the best customer service, it was a guy that helped me. I don't want to say…read morehis name for privacy reasons, but I wanted to write a review for this location because I really happy how he helped me out today with great service. I came in for new service with metro PCS and and greeted with a smile on arrival. Some people at businesses forget to even smile at you now days, so I had to give credit when credit is do. Thank you I was really happy with today's outstanding customer service !!!

Robert and Carson were very helpful and solved my issue with my iMessage right away. They explained…read morewhat might've caused the problem to prevent it from happening again. Thank you

Awesome and honest service! I just switched after being a loyal T Mobile customer for over 10 years…read moreand this 25 per line promotion was unbelievable. I honestly didn't think it was real but it absolutely was. We got 4 brand new iPhone 17s for FREE. Shout out to Lauren for taking great care of us. He really went above and beyond and made the whole process easy and stress free. PS. I spent over 20 minutes looking for a highly rated Verizon location and this store did not disappoint. There are a lot of 1 star locations around my area but I will definitely be coming back to this one.

Thank you so much to the incredible team at Verizon! Yesterday's visit was easily one of the best…read morecustomer service experiences I've ever had. From the moment my boyfriend and I walked in, Janet was amazing. She immediately made us feel so comfortable and treated us like family. She guided us through upgrading our iPhone 15s to the new iPhone 17 Pros, checking in along the way to offer us snacks and water. That kind of thoughtful hospitality makes a huge difference. When I realized after the upgrade that the iPhone 17 Pro was a bit too small for my hands, Juri stepped in and was equally fantastic. Juri took great care of us, handled everything smoothly, and ensured we walked out with the perfect setup. The attention to detail, warmth, and outstanding service from both Janet and Juri were top-tier. I highly recommend this Verizon store--100 stars hands down!

Janet was a great help she is very knowledgeable and helped me in with all the questions I had…read moreabout my bill. Will definitely be coming back to this store.

Terry Anne, recommended me two bleaches to combine, they were absolutely *chefs kiss*. So grateful…read morebecause of her I was able to achieve the blonde I have been shooting for! Second visit to a Sally's where I've been very pleased with the customer service and the knowledge of the employees.

Super helpful staff. Sally on the traffic circle didn't have any more of the clearance product I…read morewanted, and they called the Bixby Knolls store for me. I was able to toodle up there and buy out their remaining inventory. Great customer service at both locations!