We had the worst experience over the phone with AT&T after changing our plan and getting two new phones. We spent several hours on the phone with at least three different technicians, and unfortunately, none of them were able to help us activate our phones. We were so frustrated that we were ready to just give up on AT&T altogether. We decided to go to the store, and that's when we met Carlos. He took care of everything in just 5 minutes! He was able to do what at least three technicians on the phone couldn't. Thank you so much, Carlos! Your knowledge, patience, and excellent customer service completely changed our experience. Without your help, we honestly would have given up on AT&T. You are the best, Carlos! AT&T is lucky to have you! read more

I got a phone call from my stepdad telling me to meet him at the phone store. I mean... nothing says love like a new iPhone. Sure, the guy married my mom, but getting me a phone line? Now that's commitment. He's such a sweetheart.Turns out it was way cheaper for all three of us to switch to AT&T . We were paying almost $300 with Spectrum, and now we've got a whole package deal that saves us so much money. I got my phone line for under $50, after three years, . Today's surprise upgrade was definitely not on my radar, but somehow I walked out with a brand new phone and a better deal. Life is funny like that -- you truly never know what it's going to hand you. Feeling grateful and very spoiled today. read more

AT&T Store - Family got new phones, AT&T and Internet. What a deal. - Mobile Phones Near Me - Downey, California

If I could give this store 0 stars I would.. the wait time to speak to an employee is ridiculously long.. do not go to this store unless you want to wait an hour to buy a charger.. buy it on AMAZON.. read more

Misled on my bill and ignored by management--20 years of loyalty gone I've been a loyal AT&T customer for over 20 years, but my recent experience at this location was unacceptable. I came in simply to upgrade a phone. The sales rep pitched adding an extra line, changing my plan, and adding multi-device insurance, explicitly promising that these changes would lower my monthly bill. Trusting her, I agreed. A month later, my bill is $154 higher than usual, and my data speeds had slowed down. I was misled into taking on unnecessary lines and services under false pretenses. When I tried to resolve it, neither corporate nor the store took responsibility: Corporate Support: Spent two hours on the phone only to be passed back to the store. Store Management: Left a callback request with an employee for the store manager. After waiting over a week with no reply, I went in person. In-Store Staff: After spending 30 minutes reviewing my account, an employee told me he couldn't help because he wasn't the manager. When I brought up my unreturned call, he admitted he was the one who took my message but claimed they were "just too busy" to call back. Misleading sales tactics, zero accountability, and complete disregard for long-term customers. I won't be returning to this store. read more

AT&T Store - Location - Mobile Phones Near Me - Downey, California

Ernesto helped me out and made sure I got the best discount available. I'm always in and out at this location. Spacious location with a large selection of accessories. read more

AT&T Store - Mobile Phones Near Me - Downey, California

I recently visited this AT&T store with what I thought was a very simple request: to change my phone number due to a personal safety concern. I had an ex contacting me repeatedly in which I felt unsafe, and I explained to the representative, multiple times, that all I wanted was a number change. Unfortunately, instead of focusing on that, he kept steering the conversation toward additional products and services I didn't ask for. At the time, I was already shaken and not in the right headspace to deal with pushy sales tactics. I left the store believing my request had been handled and that I'd simply be charged the standard number change fee. However, I later discovered that my old phone line hadn't been canceled, unnecessary add-ons had been added, and my phone plan was switched without my consent. This situation has caused me a great deal of unnecessary stress, especially since my visit was meant to help me feel safer, not more overwhelmed. I truly wish this store would prioritize customers' needs and circumstances over upselling, especially when someone comes in with a clear and urgent request. I'm absolutely disappointed and disgusted how your representatives especially men representatives would take advantage of a situation especially when I was already shaken up that day because of a stalking ex-boyfriend. read more

Came in to at&t to cancel service that i never activated and was getting charged 200 for the service and was having issues with canceling but Tony from the store who has 24 years with at&t went above and beyond to help me. Great guy, respectful and never tried to sell me on anything. Super satisfied! read more

Carlos and Janine helped me out. They were super nice, welcoming, and professional . Thank you!!

CARLOS !!! It was so pleasant to come into this nice store and be so swiftly & kindly helped! A BILLION times better than the call I was suffering on prior to walking in - where CARLOS INSTANTLY WITH SUCH GOOD CARE AND SERVICE handled the issues. For sure come to this store !!! Thank you read more

I walked in with an ongoing annoying bill issue. Letty ended up helping me. I must say it was a lengthy process. Her patience on the phone with AT&T customer service just to help with my issue was a test of willingness to help a random customer. An hour+ wait.Took on a challenge and came up with an answer, something I can work with. And was even willing to help me fill out a notice of dispute on site. Opted to do that at home instead. Very professional determined young lady! KUDOS LETTY! read more

I go to the store because it's corporately owned the last few times I've been in there. I've been helped by the same guy Arturo. He could care less if you have questions or problems with your account when I advised him I would take my business elsewhere. he said I could do that. This is not the way a corporately run store should run. I'll never go in there again. read more

This location sold two IPads by a Matthew Q. On Wednesday 9/18/24 to a person who was not me and allowed them to use my account. I do not know if they did not ask to see ID or if it was an inside job. I had to file a fraud complaint, change my password, remove autopay and it's a big hassle to keep receiving emails that I changed my plan and will be paying more. I called the store today to ask why didn't you check ID? They gave the whole "we check ID and scan which is a lie then they put me on hold and never came back. This makes me think that it was definitely someone who works there who facilitated this fraud. read more

AT&T Store - I don't live anywhere near this store. Matthew Q. You are a crook. - Mobile Phones Near Me - Downey, California

I've never encountered service this abhorrent at an AT&T location. The staff here are absolutely clowns, but Ron takes it to a whole new level. He's smug, dismissive, and seems more interested in pushing services that no one asked for than actually helping customers. I went in with a simple question, and instead of assistance, I got attitude and a sales pitch for things I didn't need. Truly disappointing. I wouldn't recommend this location to anyone looking for competent or courteous service. read more

I'm very satisfied with Louie G. He was very helpful and patient I really appreciate he's customer service, on the other hand management should be a bit moor patient and understanding... read more

Originally went in simply to upgrade my phone from an iPhone 11 to the iPhone 16. We told Leticia multiple times that we did not want any additional services or changes to our plan. A month later we call to cancel the insurance on our phone plan and we find out she had changed all the phone plans. This is unethical and irresponsible. Please stop doing this to customers. This wasn't a lack of training because she knew all the different plans and services. Again, stop doing this to customers please. read more

This review is for Edwin who turned my unpleasant experience to pleasant. I'm so grateful for such an attentive and wise representative. I had an issue with my sim card and prepaid service not working after paying and changing plan in store and this young man stayed late assisting my phone needs and treated me like a valued customer. My issue was resolved and moving forward I know exactly who to turn to when I am ready to do future phone dealings in person at an AT& T store. Thank you again Edwin. read more

I was provided service very quickly and professionally. They fulfilled all my needs and answered my questions politely.

We walked in to inquire about internet service and to get a tablet. Our associate was super kind and friendly, she was great. BUT the whole experience went down the drain because of April, the agent with the red hair. As soon as we walked in she started making faces and had the worst vibe and energy ever, once we were seated she interrupted our transaction just to tell our associate that she needed to go help other customers. ALL THIS WHILE NO ONE WAS IN THE STORE AND WE WAITED ABOUT 20 MINUTES TO GET HELP. Every question asked to her she immediately said no, the agent that was assisting us even looked embarrassed. I'm not sure if she's a manager, I hope she's not because she was so unprofessional, and very much discriminatory. Worst service ever. read more

Horrible service- Not my first incident Iam need to connect my apple watch and determine which one is paired and add another one on service. It was bear closing- I waited for other customers to finish their consult- the guys made every question difficult- than proceeded to respond they were near closing. I work late daily, till 7pm. I really need my phones paired and connected, 1 was charged and the other at 10 percent, I tried asking him to charge my phone. I even reset my apple password to get my 1 apple watch paired. Even with this he found a negative solution. Than the truth comes out oh were closing at 8pm. Just tell me you don't want to work and your a dead beat employee waiting to clock out and go home! So frustrating as a customer who wants the service shes already paying for and add additional services. Even asking him about apple 16 pro max and the new watches! So negative and short- everything was an issue! Very disappointed in this store once again!!!! Never a solution always an obstacle!!! Why have a store when nothing can be resolved? This time I will never return!!! What I really want to say is go - yourself read more

Horrible service by Jasmine, Not helpful at all and very rude.you can tell she hates her job.

Making a switch from T-Mobile to AT&T was smooth sailing thanks to Jadrian. He was the most patient, kindest rep I've ever encountered. He was so helpful and personable. He gave my partner and I all the numbers before doing anything, he was very honest and would make the best recommendation based on what we were aiming for, to save money. Now that I'm part of AT&T I will definitely come back for any assistance I may need with Jadrian. read more

I come into this place ready to buy a new iPhone and possibly iPad and they said they'll be with me in a minute and to have a seat. No one takes me name or comes up to me later. I'm sitting and waiting. I see others come in after me and we're assisted before me. A representative walked clearly past me and asked another woman, who arrived after me, if they need help. I shouldn't have to beg for customer service. I used to come here all the time and I will never come back here. I don't know what their deal is. I went to a TMobile store earlier which is my sister's cellphone carrier and after this experience, I'm seriously considering switching. It's cheaper and actually had customer service. I got no service here today. read more

Alex is the man! Thank you Alex for taking care for of us at 3 minutes to close. My daughter broker her phone and Senior Night is tomorrow. Which you know what that means... Selfies lol. He took his time and set her up without rushing knowing the store is now closed! Thank you also to the security guard that stayed behind to make sure we are safe! Exceptional customer service! read more

AT&T Store - Mobile Phones Near Me - Downey, California

Be aware of this store and the manager and some employees. Not all. They change their story and make up lies to convince you that they told you information that is not true. Not only do they try and hook you with their lies, they also try and make it seem like they told you something that isn't true. AT&T service is subpar and not as good as other providers. Would definitely recommend a different store or dealing with customer service online or over the phone. read more

Eneles Vega truly helped me and my family get new phones and handle my trouble nephew !! I have to admit my experience was a 10/10 did not have any problem at all !! read more

Be extra careful when you purchase a new phone for a trade in credit. Double check to make sure your phone qualifies for the promotion and don't take the reps word for it. Also, manager needs to be able to resolve at store when there is a dispute and not just push you over to att customer service. Was told my phone qualified for a trade on promotion however when I return to drop off I was told other wise. The Manager Luis was not able to do anything to help my situation all he said was that he would speak to rep that sold me the phone and discipline him, which didn't help me in any way to resolve. read more

Where do ii start ii pre ordered the new iphone sunday and was told it would arrive the following friday release date come to find out att shipped my phone out on friday afternoon ii fiqured since its the week ii wiuld get it at work now not only did they try to deliver on saturday(job not open) but it took me an hour to get to fedex and on top of that my name wasnt added on the shipment as discussed at the store when ii purchase and im not table to retrieve my order now ii will have to wait till monday whats the point of the pre order if im going to get it late This is on customer service they did not help one bit or offer any insensitive and at the end ii was told ii could jjst cancel ii didnt order this jjst to cancel ii ordered it to get it on time as expected and they they asked if they could help woth anything else didnt even help me with my first problem this is jjst so much time consuming on my part and att has not taken any responsibility for any of there awful and inconvenience actions read more

I visited this store on 8/2 with my new IPhoneX for help in finishing the set up. Alex was very helpful, however I didn't have the pin number since I'm on a family plan with my son. After getting all the information from my son, I went back to the store. Alex was busy so the lead of the day helped me. He wouldn't even look at the documentation I brought and said I had to be authorized on the account to complete the set up. I decided to wait for Alex (45 minutes) and when he was finally free the lead called him over and said he was not allowed to help me. After this I went to the AT&T store at the Promenade and it took the young lady that helped me 2 minutes to get everything completed. My advice to everyone, go the Promenade and avoid the Firestone location. read more

Arlene, u r the best! Thank you for my red limited product red iPhone + . She always delivers amazing customer service, super friendly, personable, she's such a delight esp if something goes wrong she's always there to help. Go to Arlene! By far the best AT&T I've been to. I only come here & upgrade here. Happy customer! read more

AT&T Store - iPhone 7+ red - Mobile Phones Near Me - Downey, California

Find a different store. Poor customer service. I understand COVID has people acting out of the ordinary, nevertheless treating clients with respect goes a long way. read more

If I could leave a negative star review, I would. I had been with this company for many years and was completely satisfied but recently having gone to this location every time I interact with one of the employees there are often pushy and rude. I went to upgrade my phone a few years ago, and I was deceived by one of their employees, and I ended up adding things to my line, which I never knew he had done nor explained to me thoroughly.. all that aside I went in tonight and asked that I wanted to cancel this number that was made with my name and information that I was unaware of and the man that was there said we can't do that here you have to do it over the phone. He was very adamant about saying he couldn't do anything and that it's not just at that location but it's all locations and that I would have to call. After not letting me finish my sentences, I said, so where do I call and that's when he told me to dial 611. I understand although it doesn't make sense that I could open a line location but I can't cancel a line. He as an employee of AT&T should be quick to help not pass the ball. it seems like these employees at this site are only interested in opening new lines, creating new lines and adding fees to your contract for the company but when it comes to actually assisting someone with a need, they really don't care. I'm moving to a different company after being a loyal, on-time paying customer for 15 years. they need to train the staff a lot better especially at this Downey site read more

The employees here dont respect your expensive investment. The day I picked up the phone, the employee set the phone down onto the table and slide my camera across the table. They didnt even let me get the privilege of taking out of its box. Not even leaving the store, my camera lens is scratched up and the stainless steel has very noticeable scratch marks. I understand that through wear and tear the camera will get scratches on it but it wasn't even 10 minutes out of the box and its already scratched up. I didnt even get to hold it and they scratches my camera lens'. After the fact, I asked to put a 50$ screen protector onto my phone, took three tries by two different employees and they kept leaving dust and bubbles under my screen. When i asked to get it redone, not only was I given a lot of attitude. The job didn't even get done in the end, they gave me a fourth screen protector and told me to do it myself. Very disappointed in this store and it employees. read more

I had a problem with my prepaid service and I came to this store and Emily helped me a lot!! I will be back! Recommend this store

At&t the company and their service. At&t have no honor or integrity, they make you wait on phone for long periods of time, they claim it take two to three billing cycles to see added on discounts, they add things to ur acct without your permission, you are made to repeat yourself over and over again in store and over the phone several times when you are complaining about the services, people who are disabled. Has to stand around waiting for the proper solution possible regarding their situation. It's not right how at&t respond to customer complaints... read more

If I could write a zero star review I would. The ladies at the curbside pickup are rude and completely worthless. After I got my iPad through them they had the attitude of not our problem contact Apple and didn't want to help with simple things like Apple care. Will not be coming back here. read more

The worst AT&T store I have been to. The associate, Michael is very dishonest and lies to customers

If you own an Apple product you're better off taking it to the Apple Store because these guys do not know how to troubleshoot any of their products. I would not recommend this store to anyone read more

Tony is very Rude , I had been in store waiting over 20 min , someone walked in another associate took there name and added to the list , Tony walked over from helping the customer he was with to help them . I expressed to him that I was here before them , he looked at me and said it didn't matter , and continued helping them , very rude and it felt rather racist read more

This company promises something over the phone and do something else in writing, I was a customer for 2 years of painful bad surprises on my bill but once the contract expired I left but they sent me to collections for services I didn't order. Try other companies. At&t should treat their customers better. read more

Since we are long time AT&T customers we have been to this location many times. It's always hit or miss as far as customer service goes. This last visit was to upgrade my mom from her dinosaur flip phone to the iPhone 6 Plus. She thought go big or go home! When you walk in you sign-in with the person with the iPad. We waited about 10 minutes which gave us some time to look around and play with their products. We were helped by a nice young lady (I totally forgot her name, sorry) and she set us right up. She went through the whole "let me sell you this and that" and when I said it's ok she didn't try to push anything on us. When everything was said and done the phone was activated and ready to use. We walked out the door happy campers with a new phone for my mom. Hopefully our next experience will be just as easy as this time. read more