Had a great experience being helped by LUIS. The wait time was about 35 min. In total, it took me about less than an hour to get in and out. read more

Spectrum - Television Service Providers Near Me - Downey, California

Consistency in customer service would be ideal. First time I visited it was a hit...guy (friendly) directed my father and I to Justin who was beyond helpful and professional! About a week later I returned and the employees were somber; my service representative was dry and unhelpful. I went in to exchange a modem and router and replace them with new ones. As we replaced them at home...we could not figure out why something was out of sort. We contacted Spectrum to have a technician come out. Turns out...we were given the same type of router or an old one instead of the new model that I initially needed. Gotta cross your fingers when visiting this location...it's a hit-or-miss! read more

Alexander was super helpful with my dad's account. He took his time and helped cut his bill in half. We had an appointment, walked in and got called immediately. Thank you Alexander for the amazing service! read more

Jason is the most amazing employee. He always has a positive attitude. He goes above and beyond to help me understand my account information. Very great customer service. read more

Absolute terrible company & business site. They raise prices & eliminate discounts without any notice. Bill has gone up to over $100 and the internet is spotty. Been a customer for more than 7 years and they offer no customer loyalty or discount. Service is terrible when trying to get assistance on bill. read more

Awful customer service, Bobby tried selling me a mobile connection when i was just there to replace equipment since i was mailed the wrong one, however he insisted that he could only exchange it if we added a mobile connection. I had to call customer service and have a technician come out and deliver us the equipment instead. read more

These grown men ( associates ) talk about the customers as soon as they walk out.. then I catch then making remarks as a women walked by outside.. they are getting paid to do nothing. On top of that they have an arrogance about them. My experience with Justin is : I hope you find a better job you are happier with because you seem too comfortable here !!! read more

Spectrum - The associates are sitting around doing nothing checking out. Women walked by talking shit about the customers. - Television Service Providers Near Me - Downey, California

I took my cousin Bettie to this location because she was switching her mobile service from T-Mobile to Spectrum and was having a lot of difficulty getting everything switched over when she was talking to the Spectrum customer service on the phone. I want to mention that she is 81 years old and in a wheelchair. Alex was the representative that helped her, and he is the absolute best. He got her switched over from T-Mobile to Spectrum on her cell phone and helped her find the best deal available. She had to go back in a few times to complete everything, and Alex was so incredibly patient and helpful with her. For anything she needs in the future, we will go to this location and specifically request Alex. He is so helpful, patient, friendly and knowledgeable. Could not recommend him more! read more

Review #656 None Elite Squad Squad Mix Feelings! 1st I Have Spectrum because where I live on im only allowed to have Spectrum for TV which is the #1 reason I dont have Cable TV and only Stream... but i cant stream unless I have internet so there i do have it. 1st things 1st, the internet no matter what mbs or gbs you have its not the best. the internet is like Netzero quality which is im glad I have internet even though its not the best ..then again Netzero was free and here.. for a lot of years I was $125 for their supposedly fastest internet ..then 1 day i heard the buzz about Tmobile..thats its better..no signal interruption..just fast dependable internet..so I had it..I went to this location..signed in..waited about a hour until I finally got called ..I went up..and went up to them just like George Mcfly ..pointrd at the guy and said "Hey You, get your..." and I got cut off and he displayed a 7G modem! I was like wow! asked questions..then he gave me the best offer and for staying ..I can have this amazing 7G Internet for $41.99. No catch.. "the best offers are when you go in person" ofcourse, i had to get Mobile service ..but who cares..I dont have to purchase a phone .. so I run home..installed the 7G..and ...and ... its the slowest internet ever..horrible for gaming.. what Wifi i have ever experienced.. ive called many times ..theyve send their "Certified Expert Technicians" to not do anything..but i love the $41.99.. just not sure if its worth it.. read more

Your customer service by not promising equipment and not having and sending to another store not calling for the customer to see if they have the equipment read more

This location has some of the worst customer service representative I have ever dealt with. The employee are your typical Latinos Sales Reps. trying to make a few bucks off of you. No customer skills, unbothered by your issues and you are never right. If you have an issue - they say call corporate. Fahhh I will never in my life step foot in Downey Spectrum Store. Manager sucks also. Reminds me of a T-mobile, Verizon managers - they look the same with no people skills. read more

Richie was extremely knowledgeable and provided exceptional customer service. As a returning customer, I truly appreciated the time and care he took to assist me. He set me up with the equipment I needed for internet service, thoroughly explained the process, and answered all my questions. Richie encouraged me to reach out if I ran into any problems getting set up and I'm glad I did. Remarkably, a technician arrived within about 30 minutes and discovered the previous provider had cut the lines, so he reran the cables from the pole. On top of that, I was able to save money by bundling my cell and internet services with Spectrum. Overall, a fantastic experience! Thank you Richie! read more

Been a customer for over 6 years. Always appreciated the service that has been provided. Carlos and Ivan are typically the two who I tend to go to for help. Reps are very informative and helpful. I seen Carlos go above and beyond for any customer ensuring that they get the best deals that accommodate their needs and wants. Not too sure what the other bad reviews are referring to (Dora), but if you don't know cell service just say that. I've seen customers always greeting Carlos by name and handshake appreciating his service. I worked in the customer service industry for years and all I can say is the customer is NOT always right. Anyways, if you don't like it, don't go. Maybe change provider too. That's an option ‍ read more

Too many outages. With no warnings. Has been down 3 times this month already the outages last for many hours.

I came in to pick up my equipment and had an issue because the system said it was being delivered. I called customer care and the employer justin was telling another employer named Alex not to help me. So when it was my turn to be called up everyone refused to help me while I was on the line with customer service. Thankfully the line was being recorded and the customer support rep that was on the phone heard everything and made sure to send the recording over to supervision read more

Ivan is amazing and awesome. He is such a great Spectrum worker. He is always so welcoming and positive. Great job Ivan.

Employee / staff friendly and professional , company's service is okay , could be better , the location staff is the rating is mainly for.

Pretty patient associates , transferred over from another company with issues , it was busy and still stayed collected . Professionals if anything read more

I was told Carlos is a supervisor. He has no customer service experience. I don't know how he's a supervisor. He's chitchatting with coworkers while there's about 10 frustrated people waiting to be called. The wait time is ridiculous! Also, be aware of his selling tactics. I heard him lying about the phone service they have. Which is a horrible service by the way. read more

Customer service is less than professional and not knowledgeable about certain aspects of the business! Much rudeness! read more

This review is for the service at this location only not for Spectrum General service. As I came in after canceling Spectrum services and came in only to drop off equipment. Walked in and my man Leo greeted me right away and showed me to his work space/makeshift counter and said he was sorry I was canceling. He actually seemed like a really nice guy and seemed to care both about his job and the customers. Unfortunately it was just too late for me as I had canceled services about a month ago due to constant internet connection drops and high $$$$$ bills. That just goes to show for actual spectrum having such a long-standing monopoly in this area with their overall crappy Internet service snd overpriced cable was paying about $215 a month for basic cable and Internet. Girl. Uh-uh! Bye Felícita. Again Internet snd high priced cable 0 stars. Service for ME at this store. At this day. At this time. At this moment. Was excellent. Keep up the great work LEO. read more

I've been waiting over 30 minutes. I'm only here to drop equipment. There's one guy just standing around doing nothing. You would think he would help out. I finally get called. And she was very rude. Just becuz cable boxes were a little dusty. She started to cough up a storm! Keep in mind she had a mask on. I dnt believe any dust went thru her mask. I do not recommend this store. read more

Spectrum - Inside of location. - Television Service Providers Near Me - Downey, California

Awful wait times just to return equipment. They make you check in with a kiosk and you are required to provide a mobile number to receive a text when you are up. I'm sure I'm on a marketing list now. Scummy read more

Good Lord, since they moved to this location in person service has been an absolute nightmare. Twice I've gone to simply exchange a remote each time it took more than 30 minutes. And this is with only 2 names ahead of me. read more

Spectrum - Entrance - Television Service Providers Near Me - Downey, California

This location spectrum smell so bad it smell like shit like there pipes are all messed up they need to do something about this place is smell very bad omg you don't want to come in this office to pay your bill omg it stinks bad ... read more

This spectrum sucks. I went with my family to upgrade our phones. Talia was helping us. We told her that we were going to give our phones as trade-ins. Because it was getting close to the end of her shift, she was trying to hurry us up and giving us bad customer service. I could tell she just wanted to get out of there. She then hands us off to Arlen and "doesn't say we are trading on our phones." Because Arlen "didn't know" and Talia didn't tell him, we went through the whole process without the trade-ins. At the end I was getting ready to turn in my phone and Arlen says he didn't do the phone trade ins because Talia didn't tell him. Even though we had already spoken about trading the phones in. After being there for 2 hours, they tell us to go back in the next day so the manager can help us. We go back Saturday and after more waiting around they say they have to return the phones in and wait another 24 hours to repurchase the new phones with our trade-ins. So they tell us to come back Sunday and that the manager does not need to be there to do the transaction again. So, then we go back Sunday morning and now we are told we need to still wait 24 hours (Even though 24 hours have passed) and that the manager needs to do it. Which we were told he didn't need to!!!! In total, we have gone 3 days to do this and to fix the mistake. All because Talia wanted to go home early and gave horrible customer service. They even wanted to charge us a restocking fee to return the phones, even though it was their mistake. This spectrum sucks!! Every single employee tells you different information and never seem like they want to be there. If you hate your job, please get another one. I fully went in hoping to upgrade my phone and continue giving spectrum my service because I've never had issues before but having this experience makes me want to take my business elsewhere. Please, don't waste your time here. In the 3 days that I was there, all I witnessed was terrible customer service while making me (and my baby) wait so long for nothing. read more

The customer service my mother and I received from Jesse at Downey Spectrum was exceptional! Jesse answered all of our questions with great patience and offered various options to us. Both my mother and I walked out with new phones and I was happy to add my mother's phone to my plan. By bundling my internet and an additional line, it afforded me a payment plan better suited to my needs and budget. I couldn't have figured this out without Jesse's help! I am a very happy and satisfied customer! read more

It never fails.... Spectrum internet outages no wonder ppl are leaving cable. I'll be one of them - every week a reported outrage

A couple weeks back I went to the Spectrum and I had to return some old equipment. I had never been to this location and was a few miles from my usual hangs off the beaten path, but this one is a convenient shopping centre. It had popped up as the 2nd closest location to me, but was more freeway convenient than the other location so I chose this one. (Notes: there used to be more Charter/TWC/Spectrum locations but they closed some of the smaller ones but the new ones are much bigger and better, and all are called Spectrums. Just be sure to check their website for the current locations before you go). Anyway went inside the Spectrum and checked in at the machine. I needed to return some old eq. Put my name in the machine and it spit up my name up onto the list. People with an appy (appointment) seemed to get a priority but if you don't have an appy you still get seen relatively quick. Waited about 10-12 minutes and watched my name pop up higher and higher on the screen like magic. Meanwhile I browsed all the cool offerings in their store, like all the different mobiles and such. Soon after, my name was called and I popped over to the station. I told the lady yo, I got this here old equipment. She said let me look you up and there were two accounts so she picked the right one, scanned my old junk and then took it back to be taken in and gave me a receipt as highly convenient proof of my transaction. I liked the layout and all the offerings at this Spectrum. I go here for all my Spectrums needs. Looking forward to them adding more locations of Spectrums near me in the near future soon. Spectrum4life read more

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TERRIBLE, AWFUL customer service on the phone and in the store. Cancelled a line at least 2 years ago. They never cancelled it. Called about six months ago to find out why my bill was higher. Lady on the phone told me all of my devices were paid for. She went over my lines, never mentioned the one I disconnected (or so I thought was disconnected). I took off all insurance plans on devices to lower my monthly bill. Still, no significant changes. Not only that. I was never given the discount rate for having multiple lines. The reps are USELESS both in the store and over the phone. I will be switching to Verizon or AT&T as soon as I have the budget to pay activation fees and for a new phone. Wifi, I'll be switching over to Frontier. read more

They don't follow up with appointments. They were scheduled to install home internet not once but twice and they never showed. So upsetting especially because we paid for the service beforehand. read more

Leonardo was great! Knowledgeable and fast service and was very kind. He was just the perfect guy to get the job done. Walked out of the store feeling so happy and excited to get such great service. I would ask for him when you go in the store. Thank you Leonardo for making our day! read more

they are issuing out FAKE STATEMENT CREDITS OR DEALS LIES These guys here are scammers and the manager seems to be on it to make phone activation sales be ready to be lied to, I can literally say they "got me" I have contacted customer service and made a complaint about their unethical business practices, it was one of the heavier set man with the beard i do not recall his name, these guys no professionalism laughing chit chatting while many customers are in the lobby waiting impatiently, while I was there they were lying to all the older folk about phone sales and activations. after speaking with customer service they said to always call to make changes and always make sure you get a confirmation of the changes before you leave their office, also customer service removed what the changes they lied about to my account, FAKE STATEMENT CREDITS/ DISCOUNTS, customer service said they are using a he said she said tactic to make phone sales and services added activation. they will be investigated hopefully this helps for anyone who wants to go make and or add changes , the guy with the beard said" I spoke with my manager she said she is going to apply the credits for you" and customer services denied the downey manager added the changes to my account be careful guys and be aware of this BAD BUSINESS/ MANAGER IS in on it to make meet activation sales read more

Better employees. So Gotham rude I was like what ever take my gear and give me a receipt. They said to take the box with me they don't have a trash bin for that. So some people Through the boxes in front of the store( that wasn't me OK lol) read more

Me and my sister went in to turn in our cable box and Internet modem because we found better prices elsewhere, nevertheless we were greeted by Jeremy and he was super nice and had a smile on the whole time he helped us out , the reason why I gave five starts was on him alone, best customer service I received. Give Jeremy employee of the mouth, a raise and some praise, GO JEREMY! GO JEREMY! GO JEREMY! Woot woot ! read more

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This review is for the store and for the phone customer service. The thing I like about this company is they have stores where if we have a problem or need to upgrade equipment, we can just go to a store and see if we can switch our current equipment. Which has helped me out in the past when my Wi-Fi has been horrible and with the switch of the equipment has helped my Wi-Fi work like brand new. As soon as you walk in to this store, you just sign into the computer in the front or towards the back and wait until your name is called. No hassle with the switching of new equipment even if it's the same equipment. Now for the phone customer service, called twice, the first time will have to say was no help whatsoever. Called because my laptop wouldn't connect to the Wi-Fi but every other device was working fine connecting to the Wi-Fi, also the screen mirroring from my phone to tv's wasn't working either but it was working from my phone to laptop which was weird. The representative stated that since the laptop and phone could screen mirror that the laptop must have an issue with connecting to the Wi-Fi and I had to call apple for support since it was a Mac and since my tv's were connected to the Wi-Fi but wouldn't work with the screen mirroring that it must've been something wrong with my tv's and had to contact Samsung for that issue. It was quite annoying that he would claim that everything was wrong with my devices but nothing was wrong with the spectrum Wi-Fi and equipment. After we hung up I decided to go to the spectrum store and see if they can give me new equipment since I recently upgraded my Wi-Fi to the 1 gig, which at the time the representative that helped me with the upgrade stated that my (old) equipment would work fine with the new upgrade. Sometimes these representatives have no clue what they are talking about or aren't knowledgeable and just start guessing. I'm glad I decided to do the switch because that helped my Wi-Fi with all the issues I had. Was having some trouble setting up the new equipment but made another call to spectrum customer service and was kinda anxious that I would get the same representative from earlier. Luckily I didn't get the same one and got the equipment setup with no problem whatsoever. So I decided to take off two stars because of the mistakes that the phone customer service representative's made. Do wish there was a way to leave feedback to certain representatives from over the phone. read more

Very quick and friendly service , Irving was nothing but friendly since we arrived . He went the extra mile to help us , they closed at 8pm and he stayed a little to help us activate the phone. Excellent customer service ! Appreciate all the help Irving , keep up the good work read more

Spectrum - Television Service Providers Near Me - Downey, California

went here yesterday to get a new plug in cable cord for the router the lady with blonde hair who checks you in was a liar telling me I had to bring in the router as well since they couldn't just give me a new cord for it and so I had to finish my homework for class at a cafe with internet since it was due that night and the next day I went to another spectrum store with everything and the guy who helped me there said I didn't have to bring in the router just the cord which he happily exchanged for me so yeah never going back to this store rude employee and super unhelpful. read more

What a nightmare of a place. You walk in and it's clean and smells good but that's all you get. You have a woman who I later learn is the manager checking people in while on her phone texting her life away. No real customer service at all. I had a major issue with the support, service and resolution with this place. I ask for the managers help and she sprints away mumbling something. I tell her to turn around and acknowledge me and she tells me she has something more important to do. I take a photo of her to share with corporate and she tells me it's against the law and store policy to not take phones. Service is horrible and leadership don't know anything about the law or office policies. Do t come here, it's a nightmare. read more

Spectrum - Worst customer service ever from this woman named Talitha or Talia - Television Service Providers Near Me - Downey, California

The absolute worst device I have ever seen in any business in the world They make u wait and spend time chatting with people without any care , been waiting here for an house and only 5 people infront of me Manager sucks , assistant manager sucks This place is a dump read more