Purchased a Samsung bespoke fridge and it was delivered to our home on nov 2022 . We have taken care of this fridge as it was gold since it's expensive $2400 but it was not worth the money . July 20 ,2026 we began to notice that it stopped making ice which was weird and we assumed it had to do with it freezing in the back or something truth we didn't pay attention to it . We woke up on Monday July 20 2026 with EVERYTHING in the fridge had thawed out and food the fridge was all warm . It was really upsetting because I had stored quite a few oz of breast milk for my baby which all had to be dumped . After emptying everything out and leaving it off to unfreeze I called Samsung to open my ticket for them to come and look at it . Ticket was open and I assumed everything would be okay , I was completely wrong . By Tuesday (21)I had not received an email/text with my ticket number which they said I would receive so I decided to call, good thing . In an attempt to make this very long story short Samsung had not open my ticket the first time , second time opened it incorrectly , third time attached it to another individual and after many calls the 4th time they got it right . From there the first repair person didn't show up I had to call AGAIN they assigned a new tech but story didn't tell me it would take 2 business days for them to reach out . FINALLY they showed up (7/30) and stated that it was a sealant issue which was covered by Samsung warranty, he was able to get the top of the fridge to work and stated he would come back August 4 to FIX the fridge it was okay to put food items in the top my mistake was listening to him . Tech shows up August 4 I assumed to fix it only for him to tell us this is a well known issue on these fridges that Samsung is fully aware . After performing a stress test he told me I was unable to use my fridge again , 2 time I had to toss things out . Today I called Samsung (8/5) they said I have to wait more 3-5 business days . Keep in mind that I have a baby , have to pump and dump my milk because I don't have a safe place to store it , Samsung messed up several times in the process of opening my ticket delaying the process , first tech didn't show up delaying the process , moved my case to a different tech without informing me it would take another 2 business days which delayed the process , second tech shows up stated he would be back to repair but when he does he says never mind it's under warranty delaying the process yet again . Per Samsung I have to wait , zero ownership for their products when vendors don't show up they tell me to call them instead of taking ownership or they just continue to transfer over and over again I have spend at least 5-6 hours on hold with them and yes I have screenshots to prove this . DONT buy this fridge it nice to look at but it doesn't work . Also if you can get the warranty Samsung won't backup their products. I'm posting this everywhere as I'm in my 1.5 hr hold still trying to resolve this by the way we had also purchased a washer/dryer end of 2024 only to have the washer completely mess up in 9 months . No more Samsung for our home read more