This is our 3rd time coming here! Only reason we keep coming back to this location specifically…read moreit's because of Juan! He explains to us everything in detail and breaks it down completely! We are beyond happy with his service. Thank you! Juan

In there with an appointment as a customer changing this to them, just the customer service that…read morethey have in their walking in a lady with the glasses a young woman I should say and tattoos, going all the way up her arm. Customer service was so bad and unreal. I cannot believe that they have a position for customer service and sales in two minutes of even talking to employees there I walked out just because the questions that I had to ask for were so simple she looked at me like I was so stupid and it was on aware of knowledge regarding the iPhones the new ones to be exact that's what made my decision within the first two minutes. is the impression of transferring to that company I just imagine how they are right now and then me switching over how worse it would get definitely going to a different network company. Star rating.

This is an update! I…read morediscovered that my phone may have been defective as my charging port was broken- one of the 6 met prongs was bent. I'm very gentle with my iPhone; had it for years and never had this issue. I've only had my phone for about 2 months and discovered this issue within the month that I got it. A new iPhone 12 too! Long story short, getting the runaround from Best Buy Geek Squad to the Apple store, none come close to the service I got from Braeden at the Verizon store!! He is extremely professional, helpful, knowledgeable, and incredibly friendly and patient. Being in the sales industry for over a decade myself, I must say his customer service is top notch and stellar! He helped me resolved the problem quickly, was able to obtain a new phone for me within the warranty, and then helped me transfer the data and packaged the old phone up expeditiously! Great communication throughout this entire process! I would only shop with Braeden at this store and will follow him to the next store if he transfers! He really needs to be in management and leadership positions! Very much impressed! Thank you Braeden for all of your help!

Shady representative…read more Damien who seemed to be professional and caring was in fact untruthful and treated my concern with a backwards attitude. I entered the store to add a few devices onto my plan and later on found that I was going to be charged for a device I had never received. After reviewing my bill and noticing the unrecognized device, I called the store and spoke with Damien to explain my concern. He proceeded to tell me that the device is not on my bill even when I could clearly see that the device was on my bill via the Verizon app. He then assured me that I will no longer be charged for the device and that it will not be present, and he also promised a $150 credit towards my next bill to compensate for the unexpected charges. It's been about 2 weeks now and I still have that same device showing up on my next estimated bill. Not only that but he never documented that the $150 credit was to be applied towards my next bill. I found out all this after calling Verizon directly. Not only that, at the time I had the authorized devices added onto my plan, he had applied a promotional credit of $220 and did a reversal of the credit the same day! What a scummy move. Again, all of this was brought to my attention after calling Verizon directly myself to figure what went wrong. Avoid this store and any kind of interaction with Damien. He will smile in your face but is quick to stab you in the back. Damien you have waste so much of my time, money and energy. Go flip some burgers or something because clearly being a representative is not a suitable job for you with that attitude you gave me when I had confronted you with your mistakes. I know my review might not change anything about the store or Damien himself, but I do hope that this will help anyone from being unfortunate enough to endure the same inconveniences I had to go through.

Signed back up with Boost , I should had never left, always helpful when I walk in store . I am…read moreelated that I am back with boost

Give the team 5 stars I been having another…read morecarrier For years always denied me in many ways Once I switched carriers I just found everything I was looking for thank you for the team for being such great customer service

Miguel the worst customer service I have ever had. The only employee in the store had to wait 50…read moremin only to tell me to file a claim, with a rude smirk on his face. Jeff is the mgr there. don't recommend this location at all...

I've been to few Cricket retailers but the sales personnel at this location is top notch. They will…read morego out a limb to help customers and they are not just interest in making sales. I highly recommend this location compare to others near by.

The worker jasmine was so nice, she do nice customer service, she deserves TEN stars. We recommend…read morethat place especially when she is there. Shes a great worker, thank you jasmine for the help.

Do not come here. The store hours on the door says it closed at 9 pm. I walked in at 8:22 trying to…read moremake a payment and they denied me service because they said the system was closed. I parked right in front of the door, and after I left a family of three went in, and they were being served. I waited until family came outside and they were able to make a full purchase. I'm not sure why I was disrespected in such a rude manner, but I would NOT recommend coming here.

ZAYRA was so nice and extremely helpful. My friend Marie her phone had a lot of issues and she…read moretotally took the time to help Marie remove all games and only add the games she wanted. Thank you so much ZAYRA we will definitely come back if Marie has any other questions about her phone. Thank you so much

Excellent service as always been coming here for a few years . My daughter broke her phone and the…read morenice lady took the time to answer all of our questions to make the best decision

I visited Sunset Cellular with my mother in law to replace her old iphone 7…read more The store is quite small, but the employee there by the name David assisted us from the beginning until the end kindly and professionally. I've been to many many different cellular stores, and by far, David was an exceptional employee who provided the best customer service and results for myself and my mother in law. David kindly helped me find a current promotional deal at Verizon for trading in Iphone 7 for $460.... Where can you get $460 for selling iphone 7?! No where~ Unfortunately I wasn't able to reset the iphone 7 because the phone wasn't mine and I completely didn't have access to resetting the Apple ID and password. Luckily, David gave me some suggestions and advised me to contact the Apple contact support, and after doing that, i was able to completely erase the old iphone and reset it! After resetting the iphone 7, i dropped off the phone to David, and he processed the trade in process for me and shortly after a week, I received a confirmation email from Verizon that they received our old iphone 7 and they are processing the trade in value as $460! Yessss! this old iphone 7 is worth $460?! Thanks Verizon :) I'm glad I was able to search and find David at this Sunset Cellular. They are Korean based small business, and majority of the customers are Koreans who do not speak English. So if you have parents or family members who are Koreans and needs help regarding any Verizon mobile services concerns, I highly recommend Sunset Cellular. Also for heads up for the owner at Sunset Cellular! I hope you are paying Mr. David well. He is an exceptional employee! I honestly thought he was the owner since he had such knowledge and provided exceptional customer service :) Thank you David for all your awesome help and I'm happy to be getting $460 trade in credit for that old iphone 7! :)

Super friendly and knowledgeable…read more My family and I recently switched over from Sprint to Verizon with the help of my friends at Sunset Cellular. It's Korean owned but they all speak English fluently so no need to worry about language barriers. They have the newest versions of iPhones and Samsung phones. They also sell chargers, cases and screen protectors. They're located in a small plaza in between stores. If you're unfamiliar with the area it can be easy to miss.. so look for Hanmi Bank cause it's behind it.

Great customer service. No line and they answered all my questions about a fishing licenseread more

5 stars for costumer service! We came from Big 5 in Cerritos looking for baseball gear and they…read morewere rude and appeared so bothered we needed assistance ( Cerritos location) We came here and it was so much different. Costumer service was great . They acknowledged us immediately, helped with our questions and ensured we got a good fitted baseball helmet for my son . Don't go to Cerritos they are rude. Come to this location, they are very welcoming and helpful!