On a Sunday in the afternoon my boyfriend and I entered the store looking to get him a new phone…read moreand plan. We were met by Jackie who told us she was the sole employee for the day. After about 2 mins of speaking to her and explaining why we were there, she completely dropped her professionalism, and began asking us personal questions about our relationship that became more and more invasive as time went on. She asked us how we had met, how long we had been together, who had made the first move, how he had "gotten me," were we living together etc. We politely engaged with these questions slightly to keep things friendly, she was after all helping us with getting him a new phone. At one point, my boyfriend told me later, that when I had gone to the bathroom she asked him "aren't you afraid to move in with her?" Additionally, at several points during our time there, she began switching to speak to him only in Spanish, excluding me from the conversation, despite the fact that he speaks perfect English, and the entire conversation from the beginning had been in English. We also observed several other unprofessional behaviors. Jackie openly complained about other customers after they left the store and, during phone calls with her supervisor, told us that he was drinking and that we should excuse him if he sounded drunk. In addition to all of this strange and unprofessional behavior, she didn't actually fully explain to us why my boyfriend's old phone was not being traded in for a credit. We both left confused, as we had been fully convinced we would be trading in his old phone for a credit off of our total charges. She was much more interested in steering the conversation toward our relationship and personal lives than in explaining to us all of the aspects of his new phone and new plan, and we left confused and uncomfortable about the entire experience.

After having a terrible experience with the other Huntington Beach Beach store, this store was a…read moretotally welcome change. You can imagine that we weren't in the best mood after the previous store, but we received the best customer service from Alexander! He was friendly and knowledgeable and had a professional and reassuringly calm demeanor. Our situation was complicated, but he handled it with grace and ease. He restored our faith in Verizon.

I had a problem with my phone & I went to my Cerritos Verizon and they didn't solve my problem. I…read morecouldn't text and was being bombarded with ads I was so stressed out with my phone issues. My bf told me to relax he knows where the best Verizon store is and the best customer service. He went with me and we were greeted by Brit and she was a Godsend. She fixed my problem and resolved my bf's problem. There are no words to describe what she did for us. I have renewed faith in people, she was so kind and patient with us older folks. I finally had peace and calmness. Someone that knows what's she is doing and does a stellar job. Thank you!

Manny helped us out and he is the best! So kind and patient. He made our experience at Verizon so…read moresmooth and easy. Thank you, Manny!

At this store I had a great experience thanks to employee name Taylor sharpe very informative and…read moreknowledgeable of the phones and services was a great help and guide to what best hit my needs. Its nice to know there's still people that take there job seriously and care about there customers. Thanks again for your help

A long over due review and especially after two months of torture with the other phone company…read more Ryan saved my life because I could not understand. He was patient and kind and eventually after trying 5 times I finally have a phone. Must wear a mask and it is a crusty corner and the actual shop is pretty plain. Nothing special but great deals with matching stellar service. No hidden agendas just a straight forward deal. ps. Many folks want to just come in to pay a bill. be aware they are not allowing the door unlock you will be waiting outside until you are ushered. Thank you to the lead supervisor at the time Ryan helped me. Thank you for the cool case! I truly appreciate you all. Keep up the good work! Must follow Covid19 protocol. Located next door to Northgate behind the chevron.

When in to purchase a phone and Jazmin was really helpful and knowledgeable of the phone's and…read moreplans that they provide, which made it really easy for me to make my purchase,, and Jazmin took her time to explain everything very detailed I recommend this store to everyone

Do not come here. The store hours on the door says it closed at 9 pm. I walked in at 8:22 trying to…read moremake a payment and they denied me service because they said the system was closed. I parked right in front of the door, and after I left a family of three went in, and they were being served. I waited until family came outside and they were able to make a full purchase. I'm not sure why I was disrespected in such a rude manner, but I would NOT recommend coming here.

The two female employees didn't greet any of the the customers so I didn't even know they were…read moreemployees. Realized they were 'working' by chit chatting with their friends and not helping customers. Horrible service that we left after sitting around for 15 minutes.

Best AT&T store, Darren and his crew, do what's best for you. They made my transaction extremely…read moreeasy and stress free. I prefer this shop over any other in the area.

Great store with plenty of selections without the crowd of the mall ,…read more Great customer service, and also the employees are extremely friendly. As soon as you walk in the door, the employee already asking if there is anything they can help you with, and then also if you like to try on a shoes they ask you what size and they get it for you right away . Tony very helpful to help us to check out and use the Van family's coupon with %30 off . Thank you Tony !

Nice hidden gem...from the street you'd think it was an outlet store until I walked in and realized…read morethat it is an actual retail store! Place is very clean, air conditioned, and well put together! Allie at the register was awesome and gave great customer service. I'll def be going back to buy my Vans gear there!