Needed to upgrade my laptop, and I usually take my products to Best Buy, but for whatever reason…read morethey wouldn't accept it. I called around and looked online and found OCBuyBack. I called on the phone and they were able to give me a quote on specs. I was able to price out competitors and they offered the highest quote in the area so I decided to go there. I went in, within twenty minutes they checked my equipment, followed up with the quote I received, and I was out the door. It was quick, hassle free, and I didn't have to deal with randos. If you are looking to sell old tech I would definitely tell you to come here!

Too far and didn't seem to have expertise on cameras. Was…read moredisappointed in response by the entrance greeting.

Why are they not picking up their phone? Was on hold for 15…read moremins at 6:15 and hung up and im on hold again and it's been 10 mins already... When i get there...i better see someone on the phone with a million blinking lights..bc i will still be on the phone walking in... --------- Update: Was on hold for over an hour! Lol Fine... you guys were pretty busy... And i got what I wanted. So I forgive you guys... But still I think protocol is telephone is priority... i worked retail when I was younger and max was 3 rings... did things change? Parking is such a itch here... i got lucky but it was stressful. I havent seen a mall this busy in a loooooong time.

Life Saver! I had an issue with my phone and took it to the Samsung Store. First time going into…read morethis store for service, or even buy. I was a "walk-in", no appointment, and I was told it would be an hour (which was accurate). After that two techs helps to fix my phone (Vince and Bryant). Both were very professional and helpful! I was told it would be approximately an hour to perform the service, they run diagnostics before and after. I have had Samsung phones for many years and very pleased with their products. I have always just bought them through Verizon. Not any more, I am only going to buy through the Samsung Store. Their stores are just like the Apple stores with very knowledgeable staff and well trained staff. Thank you!

Awsome! You will get better options…read more Forget about direct stores. I just walked in for my S4 warranty. She took care of it. Very helpful and kind. so~ Nice. And she looked in my account, then she explained to save monthly bill and some upgrade options. Thank you, and see you soon.

I walked in as soon as the store opened and I was greeted by Renee…read more She was very helpful and answered all of my questions regarding my phone upgrade, data plan, and other miscellaneous things. She was very patient in getting my whole family plan setup and did all of the transfers for us on the spot. No funny business, great advice on saving money for our family plan, and very professional service. I will be coming here from now on. Thank you Renee!

My parents stick to this place for their cellular device needs because they speak Korean. It's a…read morerather small business but I don't see this spot getting crowded much. I feel the deals here are decent and my family is satisfied with their Verizon service. Also the people here hook it up with free accessories. Last time my whole family upgraded to smart phones for everyone and the sales rep gave us free extra chargers so that made us happy. Whenever my family needs help with switching carriers they know where to go.

I visited Sunset Cellular with my mother in law to replace her old iphone 7…read more The store is quite small, but the employee there by the name David assisted us from the beginning until the end kindly and professionally. I've been to many many different cellular stores, and by far, David was an exceptional employee who provided the best customer service and results for myself and my mother in law. David kindly helped me find a current promotional deal at Verizon for trading in Iphone 7 for $460.... Where can you get $460 for selling iphone 7?! No where~ Unfortunately I wasn't able to reset the iphone 7 because the phone wasn't mine and I completely didn't have access to resetting the Apple ID and password. Luckily, David gave me some suggestions and advised me to contact the Apple contact support, and after doing that, i was able to completely erase the old iphone and reset it! After resetting the iphone 7, i dropped off the phone to David, and he processed the trade in process for me and shortly after a week, I received a confirmation email from Verizon that they received our old iphone 7 and they are processing the trade in value as $460! Yessss! this old iphone 7 is worth $460?! Thanks Verizon :) I'm glad I was able to search and find David at this Sunset Cellular. They are Korean based small business, and majority of the customers are Koreans who do not speak English. So if you have parents or family members who are Koreans and needs help regarding any Verizon mobile services concerns, I highly recommend Sunset Cellular. Also for heads up for the owner at Sunset Cellular! I hope you are paying Mr. David well. He is an exceptional employee! I honestly thought he was the owner since he had such knowledge and provided exceptional customer service :) Thank you David for all your awesome help and I'm happy to be getting $460 trade in credit for that old iphone 7! :)

Super friendly and knowledgeable…read more My family and I recently switched over from Sprint to Verizon with the help of my friends at Sunset Cellular. It's Korean owned but they all speak English fluently so no need to worry about language barriers. They have the newest versions of iPhones and Samsung phones. They also sell chargers, cases and screen protectors. They're located in a small plaza in between stores. If you're unfamiliar with the area it can be easy to miss.. so look for Hanmi Bank cause it's behind it.

This place will save your money on your cell phone purchases and plans! The owner will see the best…read moreoptions to save your money! Verizon authorized dealer

Terrible service I went in two weeks ago for a phone and they didn't have it in stock so they had…read moreto order it. And then they broke down the pricing for us but told us we couldn't pay now and had to wait...which doesn't make any sense!! Cause other places would've let us pay beforehand. Because this phone was suppose to be my graduation gift and these dumbass people who work here did not make sense like a typical Verizon store!! When my phone was ready for pickup I was told I couldn't just walk in to get it and had to call to make an appointment and again I got the run around and wasn't able to pick it up for another LONG time like wtf. At this point I don't even want the phone from these incompetent fucks. Then oh it gets WORSE. So I call today about a week after my phone is suppose to be ready and ask if I need to schedule a time to come in TODAY and at first the man on the phone told me yeah we go on lunch from 1-2 so come in anytime after 2 cause we're not busy and don't have appointments today so I said okay and then in the same call within minutes he's like actually you can't come in til after 4, cause looks like we're busy and booked like what you just said y'all weren't busy!!!! That doesn't make any sense. So anyways I'm not getting my phone from this store anymore. I will be taking my business to Verizon la Habra to pick up my new phone which I ended up ordering on the app. Hopefully that goes smoother than these fuckers giving me the run around. What I don't get is when we went in for the phone the guy did the math and told us it would be $84 for the phone upon pick up day. Then when I called back two weeks later and asked about a time to come in and price I was told it was anywhere from 100-150 which didn't make any sense. But the person I talked too didn't know either he said he'd have to "do the math" when you would think the agreed upon price estimate would be in the system somehow! And I even called today about coming in to get my phone and the above is what happened. So I'm over it. I am just going to go somewhere else. Do not ever ever ever go to this decrepit store!!!

Went in to get a new battery for my iPhone it would shut off, figured out it was a battery issue…read more They told me it would be 40 min. Not even !! More like 5 min !! Awesome customer service, very accommodating. Only issue ..... there was a surcharge for using plastic. Nobody carries cash anymore. Luckily I'm old school and do !! But just know that you'll need CASH. This is my third trip to this store. Each time they've been great. Thanks ..... Harry & staff !!

DO NOT I REPEAT DO NOT GO HERE!!! Don't waist your time!! The old man does not know what the hell…read morehe is doing. My son took his phone to get his charging port fixed and the old man said it would be ready in 15 min he took more like 5 min and when my son tried to charge his phone it wasn't working, so I went it to confront him and ask him what he had fixed he said he cleaned it and I said ok whatever you did it didn't work cause the charging port is still not working and we want our money back. He then tried selling me a charger saying we need a new Apple charger and I told him we didn't need no charger ours were working perfectly fine. Long story short we got ripped off he didn't fix shit and charged us $35 for nothing. I threatened to call the cops to get our money back but I was in a rush and didn't have time to stick around. Please beware and don't go here!!

I would highly recommend youbreakifix. Patrick is most definitely the guy you want to talk to. He…read moregoes out of his to help. He is knowledgeable and friendly. He explains things in an easy to understand way. I've gone to get my phone 2 other place before coming here and let me tell you that was a mistake. You won't regret coming here.

My Pixel developed a swollen battery while still under warranty. The expanding battery pushed…read moreagainst the screen, causing it to bend and display lines. I took it to this authorized Google repair location expecting to discuss my warranty options. Instead, the staff repeatedly told me they could not repair it "per Google's guidelines." I kept asking clarifying questions, because it wasn't much of an explanation. Why wouldn't a swollen battery be not not covered, I never received a clear explanation beyond that same repeated statement. What made the experience especially frustrating was being told immediately afterward that they could repair the phone out-of-pocket for around $500. This left me wondering: if the phone is physically repairable, why is it ineligible for a warranty repair? Whether there is a legitimate policy reason or not, no one explained it to me. I also asked for documentation, such as a diagnosis, notes, or any paperwork I could review later to discuss with Google directly. The staff refused to provide anything unless I opened a paid repair ticket. Since a $500 repair was not economically reasonable, I declined. I left with no documentation, no clear explanation of the diagnosis, and no guidance on my next steps. My disappointment is not that they could not perform the warranty repair if Google's policies genuinely prevented it. It is that I never received a clear explanation and left feeling dismissed rather than helped.