Closest entry is from the JCPenney flagship store , continue on the first floor walk into the mall…read moreto access Apple Store . Apple Geniuses at the Brea Mall location are friendly and knowledgeable. My daughter's phone kept shutting off even when it's at 89% battery charge . To no avail her phone was not working and still continues to shut off. The explanation is that the brain of the phone is broken and can't function properly. We ultimately traded the defective phone They all have helped with my daughter's phone . Ultimately the Cat - she tried to fix bug / battery issues Sandy - she helped my daughter set up the new phone with AT&T carrier Joey - he assisted in setting up new phone with my daughter.

Went there yesterday to check it out, and this will be my Apple Store I'll stop by until Victoria…read moreGardens finishes its renovation. Very nice and clean, it does get packed on Sundays but not as bad as Victoria Gardens. Did the Apple Trade In Earth day promo to treat myself for my birthday with new watch bands, all is well. The staff is really nice; and the Apple specialists are friendly. I even bumped into Kimberly who is temporarily working at brea, she's one of the specialists from Victoria Gardens as many of those employees are temporarily working there due to the other store's renovations scaling down the service. They have interactive displays of accessories that the older stores don't have which is really cool. Location wise it is neighboring chino hills so it doesn't seem really far like Victoria Gardens, just a few minutes more than what I would expect.

Contacted Payam 1st thru phone. Asked for a quote to replace…read morean iPhone XR screen. Payam gave mee a quote over the phone & after I disconnected the call. He texted me a photo of his kiosk along where he is located and the quote info. Really nice guy and as promised, It took 10 mins to replace the screen. Highly recommend getting your phone screen replaced here. Will definitely be back for future repairs. Great customer service. His pricing is really great because I did call around to get quotes from other local repair shops and his was way way less. Located in Brea Downtown. Across the streets from Cha Cha Cantina & Bruxie. Almost in front of Edward's theaters.

My rating has upgraded to zero! The man maybe owner didn't give his name, he called from an unknown…read morenumber. The charges were reversed from the credit card company. The credit card company gave him an opportunity to dispute however they said they did not get a response therefore charges were reversed. He threaten to file a police report, I told him go ahead. I said you failed to repair the phone correctly and did not communicate until now because the charges got reversed. I do not recommend this establishment whatsoever!!!

I had an excellent experience at One Stop Cellular! They replaced the screen on my iPad Pro, and…read morethe entire process was fast, professional, and hassle-free. The quality of the repair was outstanding--my iPad looks and works like new again. The staff was knowledgeable, honest, and kept me informed throughout the repair. Their pricing was fair, and they completed the job much quicker than I expected. If you're looking for a reliable place to repair your phone, tablet, or other devices, I highly recommend One Stop Cellular. Great customer service, quality workmanship, and a business you can trust!

Wow. Got my phone fixed in 10 minutes. They were really nice and gave me a great deal. I got…read moreseveral quotes and this one was the best. I loved it. Tbh I've never used a different phone company than Apple- and it's honestly better than I expected. Not gonna pay for Apple care anymore knowing I can just fix it here. They were super nice and efficient.

My family and I were having trouble switching our old phones from at&t to t-mobile. Associate…read moreCristal was such a great help! She stayed overtime and went above and beyond for us. We are so thankful!

I think this is my third one with T-mobile . I am 65. I thought I could buy some money because I…read morehad come in to just a little bit but enough for phone. I spent money over there getting a phone. I bought everything in cash everything for chargers a speaker and different kind of charging devices. I can't get away from them every time I fight with them I pay what they tell me to pay. I tell him I wanna be released released this phone. This phone is a piece of shit has not worked since I bought it. I thought it was just me took it into Apple. I was so impressed. Oh my God this guy got to my car went home. The phone was just as bad as when I left them all so I will never ever get an apple again mine heat up. I have to put it down for a while and take it off a charger because it gets so hot. I don't even have time to tell you everything wrong with this phone at 65 years I thought well let me get me a nice phone. I've had them before, but let's get a nice phone and then that's gonna be it. That's gonna be it. I got the worst crap phone. I got the worst crap help from them every time I try and call there's more money on my thing. How can that be I pay my bill in full I cannot tell you how much T-mobile screwed me over now. I'm here. Gotta talk to my doctors because I'm disabled and I need the phone. This makes me so angry. It's like I just give up.

This location was decent in my two most recent visits. The staff was helpful and friendly and I was…read morepretty in and out while getting an upgraded watch from Gizmo to apple for my child. I took a star off because the employee told me setting up the new watch would be simple and done and home and that was NOT the case. It was a huge pain actually. I recommend setting an appointment before you go to avoid long waits. My second visit to drop off my trade in was super easy and took less than 5 minutes.

The team at the Verizon Mobile Store in Brewers took excellent care of me. Many thanks to…read moreJghakarie, Brian, Ronaldo and Manager Karli for getting my tech sorted and setting me up for success! A knowledgeable and courteous team. I highly recommend this location!

John provided one of the best customer service experiences I've had in a long time. He was…read morefriendly, professional, and extremely knowledgeable. He never rushed me and took the time to explain every option, answer all of my questions, and help me compare plans so I could make the right decision with confidence. After being with Verizon Business for many years, I recently switched my personal mobile service to T-Mobile, and John made the entire process easy and enjoyable. If you're thinking about switching carriers or need help choosing a plan, I highly recommend asking for John. He truly cares about his customers and goes above and beyond to make sure you're taken care of. T-Mobile has earned a new loyal customer, and I wouldn't hesitate to recommend both John and this store to my friends and family. A well-deserved 10 out of 10!

We got in on a Sunday and there was a 20-30 minute wait. We signed in and waited…read more We were helped by John. Quick service, it's just that he didn't explain too much about the phone. We had to ask what we wanted. He sold us the 256 iPhone 17'Pro Max. We actually wanted the 1TB one. The data transfer was started at the store and continued for 2 hours once we left. It's a good process, more efficient than before. We were offered a $300 discount per trade in and a 24-month payment plan. You can't get the trade in discount if you pay in full. ‍ darn. Overall, not a bad transaction, just need some more information next time from the sales person.

I had a great experience at AT&T today 07/19/26 in La habra store. Romeo provided outstanding…read morecustomer service from start to finish. He was friendly, professional, patient, and took the time to answer all of my questions. He made the entire process easy and made sure I understood all of my options without making me feel rushed. It's refreshing to receive such excellent customer service. Romeo truly went above and beyond to make sure I left satisfied, and his dedication did not go unnoticed. Employees like him are a huge asset to AT&T, and I genuinely believe he deserves a raise and recognition for the exceptional service he provides. Thank you, Romeo, for making my visit such a positive experience!

I went to this location with my mom to upgrade her phone after many years of her having an older…read moredevice. From the moment we stepped in the store, the manager (I saw her name tag) had a very negative look on her. I told the manager that I wanted to upgrade my mom's phone and she was annoyed as if we were bothering her. Because I told her that this would be my mom's first iPhone, the manager very rudely said, "Well just so you know, this isn't an iPhone school here. We don't teach people how to use the phone. You have to go to an Apple store for that", even though we didn't even ask her to help with the phone! From there, I started asking about which phone would be best, and she rolled her eyes and asked me "When was the last time you got a new phone?" in an aggressive tone. Needless to say, we talked out immediately after and went to another AT&T store where they were able to help us. My mom had also mentioned to me that when she visited that same location years ago inquiring about getting an iPhone, the associate at the time told her they thought she was too old for an iPhone and told her she needed to get a Samsung, which she did. As someone who has worked in retail customer service, including the cell phone industry, this is a despicable way to treat your customers.

I went into Best Buy in two separate occasions and employee named Matthew really helped me out…read moretried to buy a camera and the lens. He was very informative. He really listened to the type of photography I was getting into. I was able to trade in a Camera with the help of Richard. They were both very helpful during this experience. They were very patient with me and I couldn't be any happier with my final purchase.

Absolutely terrible experience. I pre-ordered a game and was promised next-day delivery--three days…read morelater and still nothing. Went into the store to get answers and the employees acted like they couldn't care less. No effort to help, no accountability, just a bunch of excuses. Then they told me I had to deal with a third-party shipper myself and file a claim. Seriously? That's your solution? This is hands down some of the worst customer service I've experienced. If you value your time and money, avoid this place. I'll be taking my business to Walmart from now on.