Closest entry is from the JCPenney flagship store , continue on the first floor walk into the mall…read moreto access Apple Store . Apple Geniuses at the Brea Mall location are friendly and knowledgeable. My daughter's phone kept shutting off even when it's at 89% battery charge . To no avail her phone was not working and still continues to shut off. The explanation is that the brain of the phone is broken and can't function properly. We ultimately traded the defective phone They all have helped with my daughter's phone . Ultimately the Cat - she tried to fix bug / battery issues Sandy - she helped my daughter set up the new phone with AT&T carrier Joey - he assisted in setting up new phone with my daughter.

Went there yesterday to check it out, and this will be my Apple Store I'll stop by until Victoria…read moreGardens finishes its renovation. Very nice and clean, it does get packed on Sundays but not as bad as Victoria Gardens. Did the Apple Trade In Earth day promo to treat myself for my birthday with new watch bands, all is well. The staff is really nice; and the Apple specialists are friendly. I even bumped into Kimberly who is temporarily working at brea, she's one of the specialists from Victoria Gardens as many of those employees are temporarily working there due to the other store's renovations scaling down the service. They have interactive displays of accessories that the older stores don't have which is really cool. Location wise it is neighboring chino hills so it doesn't seem really far like Victoria Gardens, just a few minutes more than what I would expect.

Contacted Payam 1st thru phone. Asked for a quote to replace…read morean iPhone XR screen. Payam gave mee a quote over the phone & after I disconnected the call. He texted me a photo of his kiosk along where he is located and the quote info. Really nice guy and as promised, It took 10 mins to replace the screen. Highly recommend getting your phone screen replaced here. Will definitely be back for future repairs. Great customer service. His pricing is really great because I did call around to get quotes from other local repair shops and his was way way less. Located in Brea Downtown. Across the streets from Cha Cha Cantina & Bruxie. Almost in front of Edward's theaters.

My rating has upgraded to zero! The man maybe owner didn't give his name, he called from an unknown…read morenumber. The charges were reversed from the credit card company. The credit card company gave him an opportunity to dispute however they said they did not get a response therefore charges were reversed. He threaten to file a police report, I told him go ahead. I said you failed to repair the phone correctly and did not communicate until now because the charges got reversed. I do not recommend this establishment whatsoever!!!

I really appreciate this business and I love their people there. This is the 4th time I've been…read morethere with different phone problems and they've always have a solution with affordable pricing. Sometimes it has been minute fixes or same day fixes !! They are experienced in the local school district fixing technology devices too. You can trust them. They have a great communication. + Also a plus: they can copy keys/ make keys !!

Wow. Got my phone fixed in 10 minutes. They were really nice and gave me a great deal. I got…read moreseveral quotes and this one was the best. I loved it. Tbh I've never used a different phone company than Apple- and it's honestly better than I expected. Not gonna pay for Apple care anymore knowing I can just fix it here. They were super nice and efficient.

I'd like to thank the team here for actually helping my mother in law phone situation. They were at…read morethe Buena Park location before, that led to hours being there when we showed up, that led to her phone not being in "warranty". I knew it was and the worker there just wasn't doing his job. I decided to come to this location but before I did, I called and they already seemed more understanding. I get there and not even being there for 2 minutes, they are going to warranty the phone and explained that it is in fact under warranty! They said 3-5 days on Sunday for the new phone to get in, but it only took 2 days! Thankyou La Habra tmobile team

Came in today to get my phone transferred, it looked pretty busy today but the workers were very…read moreattentive. I was helped out pretty quickly, Jair was very helpful & informative. Great customer service here over all!!

This location was decent in my two most recent visits. The staff was helpful and friendly and I was…read morepretty in and out while getting an upgraded watch from Gizmo to apple for my child. I took a star off because the employee told me setting up the new watch would be simple and done and home and that was NOT the case. It was a huge pain actually. I recommend setting an appointment before you go to avoid long waits. My second visit to drop off my trade in was super easy and took less than 5 minutes.

Never again. Accompanied my dad to help him trade in his phone today, and it was a complete waste…read moreof time. Terrible communication on Ari's part and terrible sales skills. Two hours of my life I'll never get back, two hours I could have spent hanging out with my dog. Never again.

We got in on a Sunday and there was a 20-30 minute wait. We signed in and waited…read more We were helped by John. Quick service, it's just that he didn't explain too much about the phone. We had to ask what we wanted. He sold us the 256 iPhone 17'Pro Max. We actually wanted the 1TB one. The data transfer was started at the store and continued for 2 hours once we left. It's a good process, more efficient than before. We were offered a $300 discount per trade in and a 24-month payment plan. You can't get the trade in discount if you pay in full. ‍ darn. Overall, not a bad transaction, just need some more information next time from the sales person.

Not the best location. The heavyset fellow in the front should review how to provide quality…read morecustomer service. Asking a customer, "What do you want to do," over and over isn't good service. As someone who works with people it's disappointing when someone in a job requiring a similar skillset does it poorly. I recommend some training with the staff.

I'm not sure why other Yelpers haven't had good experiences here but I always receive great…read moreservice. I've bought several phones, changed plans, and they've helped me when my phones have gone caput. Today was no different and my phone wasn't responding after an update. I tried everything at home and stop by seeking professional assistance. I was greeted right away and a friendly employee removed the battery and reinstalled it for me. My phone is back in business. Always a smooth and pleasant visit.

Dear neighbors in La Mirada/Whittier and anyone approached by AT&T in your neighborhood,…read more We were recently convinced to switch from T-Mobile to AT&T after being promised that we could move our five lines over and receive new phones at a great rate. Based on those promises, we agreed to switch. At no point during this process were we told that we had only 30 days to turn in our old phones after they were activated. We explained multiple times that we would not be able to return one of the phones until our daughter returned from studying abroad. We activated our phones in January, and when we called last week to request a return box for the old phones, we were suddenly told that the case had been "escalated" and that the 30-day window had expired. We have now spoken to two customer service representatives and visited the store in person. Both told us there was nothing they could do and would not allow us to speak with someone who could actually help. To make matters worse, we have carefully reviewed our contract and nowhere does it state that we had only 30 days to turn in the old phones. AT&T claims they sent us an email about this policy, but neither my husband nor I received one, and we have thoroughly searched both of our inboxes. Today we even went into the store to try to cancel our service because of how frustrating this experience has been. We were then told that we would still be responsible for paying for all five phones and that we would be unable to cancel. This level of customer service is unacceptable. In a time when everything is already so expensive, it is incredibly frustrating when companies do not stand by what they promised. Please be cautious if you are approached to switch services. Our experience with AT&T has been extremely disappointing and I will continue to post to social media regarding AT&T until I am contacted. Day 1

I went into Best Buy in two separate occasions and employee named Matthew really helped me out…read moretried to buy a camera and the lens. He was very informative. He really listened to the type of photography I was getting into. I was able to trade in a Camera with the help of Richard. They were both very helpful during this experience. They were very patient with me and I couldn't be any happier with my final purchase.

Absolutely terrible experience. I pre-ordered a game and was promised next-day delivery--three days…read morelater and still nothing. Went into the store to get answers and the employees acted like they couldn't care less. No effort to help, no accountability, just a bunch of excuses. Then they told me I had to deal with a third-party shipper myself and file a claim. Seriously? That's your solution? This is hands down some of the worst customer service I've experienced. If you value your time and money, avoid this place. I'll be taking my business to Walmart from now on.