I had a great experience at the T-Mobile store in La Habra. As soon as I walked in, Michael greeted me warmly and asked how he could help. I had a few questions about my iPhone, which had been cracked, and he took the time to walk me through my options. Michael was very patient and helpful. He assisted me with navigating the necessary apps and even helped me schedule an appointment to get my phone repaired. I really appreciated how attentive and professional he was throughout the entire process. Thank you, Michael, for your excellent customer service and patience. I really appreciated your help and had a great experience! read more

Came into this store to open a new line and get help from an associate to get a new phone at 6:30pm on a Saturday. Spoke to Aaron and he was not helpful what so ever. He insisted that I could change my plan on the T-Life app and was giving off a "I'm almost off work and don't want to work anymore" I went to another tmobile earlier this week and the guy there was much more helpful and informative. I ended up just leaving bc he just did not want to be of any help. I'll just go to the other tmobile. read more

I'd like to thank the team here for actually helping my mother in law phone situation. They were at the Buena Park location before, that led to hours being there when we showed up, that led to her phone not being in "warranty". I knew it was and the worker there just wasn't doing his job. I decided to come to this location but before I did, I called and they already seemed more understanding. I get there and not even being there for 2 minutes, they are going to warranty the phone and explained that it is in fact under warranty! They said 3-5 days on Sunday for the new phone to get in, but it only took 2 days! Thankyou La Habra tmobile team read more

Came in today to get my phone transferred, it looked pretty busy today but the workers were very attentive. I was helped out pretty quickly, Jair was very helpful & informative. Great customer service here over all!! read more

they can approve on stop ripping people off. I don't know if you read my first story I went in a game with my granddaughter. I want to be released from T-mobile . They still wouldn't do it so my granddaughter had to do it to where I'm on her plan now and with Spectrum and then I'll pay off the $69. I owe them and I'm telling you don't shop T-mobile don't they're horrible. I'll never forget this experience. The worst in my life had to have the phone seen at Apple three times I took in the phone a year when I had it. I don't know how many times T-mobile is a rip off a rip they steal your money and then they won't let you out. I'll never forget. read more

Very honest store. I was cheated by another staff at another area. Thank you for Miguel's help. I really appreciate it.

This is the T-Mobile to go too. Anthony was able to assist us today with great professionalism and care. read more

Service was great! Everyone is so helpful! Very streamlined ambience. Love it! Location is convenient. Mostly, the staff is great and helpful! read more

My family and I were having trouble switching our old phones from at&t to t-mobile. Associate Cristal was such a great help! She stayed overtime and went above and beyond for us. We are so thankful! read more

Came today to buy a new apple watch. Got here at 10:15 and Mario helped me right away. I told him I needed to be in Orange by 11 so he got everything done in 30 mins for me, which was great! Knocking off a star because I got home and no wall plug. When I called I asked why wasn't one offered to me? I have an iPhone 11 with the usb charger, so mine doesn't work. I had my phone out so I feel he should of asked me if I needed it. The store is small, but the service was friendly. All in all good location. read more

T-Mobile - New Apple Watch. - Mobile Phones Near Me - La Habra, California

Although the T-Mobile Store in La Habra can be unpredictably busy at times, it remains my go-to location for all my T-Mobile needs. The reason I keep coming back is the consistently excellent service I receive here. No matter how crowded it gets, the staff always manages to be helpful, professional, and efficient. Last time the line was extremely long and wait time was around 45 minutes to be seen. During my last two visits, I had the pleasure of working with Aaron, who was knowledgeable, patient, and went above and beyond to make sure I left satisfied. I've been helped by other team members in the past, and they've always provided great service as well. Compared to other T-Mobile stores in the area, where the service and expertise can vary, this location stands out for its consistency and high-quality customer care. I noticed there are no customer restrooms at this T-Mobile store, but there is a Target on the same shopping strip with restrooms and a Starbucks inside. read more

Came in to upgrade my phone and the employee stated that they don't do that in store anymore. She was suggesting that I do it online or come back the next day since they were closing in 37 minutes. I sat in my car on the app and I'm watching them sitting on their phones until closing time! T-mobile do better.... read more

CJ was a huge help today. He helped to make sure I was getting the best deal I could. I went into the la habra location wanting to buy a phone and I was not disappointed . It was pretty busy but I was helped out pretty quickly and I left happy with a new iPhone. read more

Two years ago when I visited the store I had great experience. Today I visited the store again to upgrade to the new iPhone 17 Pro. Unfortunately, the phone wasn't in stock, but representative Steve greeted me with a friendly smile and provided excellent service. He clearly explained how long it would take to receive the phone and patiently walked me through the step-by-step ordering process. His professionalism and positive attitude made me feel like a truly valued customer. read more

The T-Mobile rep, Anthony, gave us excellent customer service. He was attentive and explained the itemized bill to my 81 yr old sister-in-law. He was understanding and compassionate about reducing her bill since she is on limited income and partially deaf. He presented all options and ultimately she was able to reduce her monthly bill. Awesome customer service from Anthony. We recommend asking for him to service your needs. read more

I was just there yesterday with the intention of upgrading my daughter's phone. It had a crack screen that I thought was not fixable. Carlos, the assistant manager helped me while I was there and he was amazing. I have to give him the credit he deserves because I've had plenty of bad experiences, but he was so pleasant, took his time, and I will definitely be back to purchase a phone for my son in the near future. read more

Customer service needs to be improved. Waited for 45 mins just for them to fix my phone in less than 2 mins! But I guess that's their policy slow and helpful ? read more

Went in to do multiple things. Trade phones in, upgraded, pay lines off, transfer data...etc. Ivan sat with us and did the math to make sure I was getting just what I wanted and wouldn't be paying more than I am. Then he proceeded to transfer data between a couple phones, one phone took 4+ hours, and didn't all while I was able to run errands, go home, etc. He called when it was all done and the new phones were ready to go! read more

Here to activate a replacement phone. Immediately acknowledged and helped as soon as we walked in. The wait to be helped was tops 7 minutes! Aiden helped us and was very friendly and helpful. Between the store being FULL & music playing the noise level was at a tolerable decibel. I would recommend this location for help. read more

T-Mobile - Mobile Phones Near Me - La Habra, California

Nice store! It's big and empty . They only let 4 people in at one time so there's plenty of room for me to check things out and pick a phone! Lots of options hmmmm! Sprint was purchased by T-Mobile so we will see how their service is :) read more

I put off getting a new phone until it was absolutely necessary, but I am so glad that I did! Carlos was very knowledgable, kind, professional and helpful, he helped me understand the different features of each phone and helped me make the right decision for my needs. Everything was handled very smoothly. He is great with people and with understanding what they need! Thank you so much! read more

Switching cell phone carriers after coming to this location I originally got my phone from. This is the only carrier to run credit to see if you qualify for a phone. Not the issue in this scenario. Why would i come to a brick and mortar location to do all the work of upgrading my phone myself. What is the worker there for if i have to complete the upgrade my self? How are you going to staff people that do not even know the promotions or have a promotion that doesn't say online only and not offer it in store? Worker was even too lazy to see if a phone was in stock. I had to use my t-life app to figure it out myself. Needless to say I did not do an upgrade because why would I lose out on $250 headphones that the carrier is giving for free on promotion that a store cannot honor. I'll definitely be going back to AT&T since the quality of staff knowledge and customer care is trash for this carrier. read more

I went in wanting a new phone. I don't know anything about technology and my tech was Aaron. This guy was incredibly patient and was able to answer all of my questions in a way I could understand. We had a long wait while the new phone paired and he even went the extra mile to make small talk and did what he could to make me comfortable while I wait. All T-Mobile techs could learn something from Aaron! read more

T-Mobile - This is the phone Aaron sold me - Mobile Phones Near Me - La Habra, California

Although they were pleasant to me and family, I did t witness them turn away customers 15 min to closing. The customer seems miffed, but the associate didn't seem to care. Purchased an iPhone and of course they wanted to upsell me on all the accessories, I understand that's their job, but once I said no, please just kindly let it be. Would go back if necessary. read more

When you call ahead to ask how long the wait is and they advise you they'll get you right in within 10 minutes. You arrive there five minutes later and after 30 minutes they're nowhere close to seeing you. How about some honesty and integrity? read more

The guy we spoke to was a complete tool. Just seemed uninterested to do his job. While we were in the middle of our transaction, someone had called him and they spoke on the phone for a couple of minutes while we were on a table in front of him. Seemed like a friend or family member, but definitely didn't sound like work related. You have customers in front of you and you're on the job. Focus! read more

I just had my parents phone numbers transfer to T Mobile. I was trying to set them up at Starbucks which was taking too long. I'm so glad we headed over to this T-Mobile store. Aaron was so efficient and fast, I was pleasantly impressed with him. He was patient and solved our problems of our wrong account numbers and PIN. We had almost 2 hours of traffic ahead of us, but we were able to get out of the store in time to drop off our daughter to work. Thanks so much for your service, Aaron! You're awesome! read more

Aaron over here spitting out the right information and facts like Eminem he help out my family and I switch back to T-mobile like a pro (never seen nothing like that before )! Taught us tips on how to save our phone battery life and just how to take care of our phone in general. Bro is about to go pro Aaron is the best. read more

Came in for a kids watch, Nikolo I believe his name was very kind, patient and funny. Unfortunately they had sold the watch before niko waited for the safe to open but as a customer , the associate was very accumulating and offered to find another t mobile with the watch. read more

Excellent cust9mer service by Niko! He was very informative and patient and answered all our questions. He went above and beyond for us to get some great deals on new phones. Thank you for a fast and pleasant experience, Niko! We are definitely coming back to this store. read more

T-Mobile - Mobile Phones Near Me - La Habra, California

I was very disappointed with my Experience at this store . I went last weekend to see what trade in offers there were for two lines that i had with "sprint " and the salesperson insisted that we could not migrate out numbers to T mobile and had to get new numbers if we wanted the trade in value for our current phones ( NOTE 3 and iphone xs max ). So because we didn't want to get a New Line .. we had to Purchase one phone outright with no offer or trade in credit . I decided to go into another T Mobile Store for my phone just to inquire if there were any other options and it so happens that they WERE able to migrate my number with no issue , but bc the La Habra Sales rep stated we couldn't .. i lost out on a $830 Trade in credit for my phone and $315 Credit for my Phone.. This was so frustrating and Upsetting especially when you've cost me over $1k in credits all because you wanted to make a commission . Anyone with a Sprint account be aware .. they just want you to get new Lines to get a New Customer Commission ! read more

Be careful with them and the insurance they have if you still have yours. They screwed me over 600 when we had a deal in place to prevent from happening. It did after I was told it wouldn't, that was over 4 days ago I've spoken to multiple team members and even talked to assurant. They told me to basically eat di** for two months. Basically told me that my family being impacted my this doesn't matter. Lack of remorse or response even though I'm taking other financial hits from this. It was money not supposed to be spent, it was spoken for. As I told the call agent. Now they can care less and I was advised to "sell some things" Horribly disgusting. Stay away from them. If you have a phone already mint mobile is dramatically cheaper as I've done my research. Now I'm going to continue to spread the word. I hope no one ever has to go through what I went through with them. There was far more things impacted but this isn't the place to unload all this. I just wanted to make sure no one ever gets shafted by tmobil like I did. Because they will and will more or less tell you to go f yourself. F me. F my family. And f my job is pretty much what was told to me about my situation. IL repost on as many platforms to get the notice read more

How can I start ranting? I highly dislike T-Mobile! I feel like if I'm paying an exaggerated amount for my phone, T-Mobile can at least give me great reception, no dropped calls or even fast Internet Service! I wont be holding my breathe!!!!!! I can say that almost every T-Mobile store I have been to has been an awesome experience! The customer service is great! I walk in and always get a "Hello, we will be right with you"! It's little things like this the make a big difference in the whole visit! I'm never here to "just look" no I'm usually here to complain about one thing or another! These guys help out as much as they can or offer other solutions! The three stars are for the company! Why can't they install more cell towers! It's not because they don't have the funds! People in the hills need coverage too!!! My rant is over! :) read more

I have to say that I usually accomplish what I came in for...new phone, watch, phone repair, etc., and the wait time can be excruciating due to the # of customers in the store, but if you time it right there is hardly any wait time....usually 6:30pm or later. Anyway, my two star review is based on two things. One, they don't seem to hire proficient staff, as evidenced by the fact that there is a lot of turnover and the staff that is there can't seem to complete a transaction without help. May be a training problem, but I was being served by the manager yesterday and he was very proficient, but he kept getting interrupted by much younger staff members for a # of issues that they couldn't solve on their own. My second complaint is that no one I interacted with was very amicable....from the person who signed me in, to the manager who served me, to everyone bugging him with questions. It would be nice if the staff were personable or friendly or cheerful or made you feel they were glad to be of service, maybe a little smile, anything except the behavior of someone who didn't like their job and was just 'phoning it in'. I have drywall in my garage the has more personality and is friendlier than everyone that worked there. One thing I noticed is that when two young guys who weren't busy were joking and laughing and having fun, but that didn't translate to a pleasant demeanor with customers. But again, I got what I came in for, the staff was pretty professional, just dry as a bone and impersonal. read more

Two times I have gone to this location to file a claim on two phones and I have always been told I "need" to complete it online or call a number and when I'm doing either/or it tells me I can also do it at the store. Idk what is going on that they don't want to work. Before I would go in to this exact store and had a great experience and now their customer service is going down the drain. read more

I went there to trade my phone in, Aaron was very helpful. He was quick and organized. Got in and out for very short period of time and have everything settled for new phone. Highly recommend this store to Tmobile customers. read more

Came in here looking for a phone and left with a great experience. Hoa and Alexis were very helpful and punctual with their services. Thank you. read more

This was the second time I stopped by to purchase a phone. The staff has always been courteous and friendly. Got me taken care of quickly and I was out of there with my new iPhone 12 Pro Max, a new activated sim for my iPad Pro, and switched out my 4G LTE sim to a 5G provisioned one for my Note 20 Ultra. I definitely recommend this location if you're a T-Mobile customer. read more

Customer service at this location is extremely horrible. They give out false information, I believe they need to be properly trained. Don't understand why they would tell somebody to go in pay $5 to get your phone replaced when you get in there and all they do is show you how to get online and do it on the internet. You could have told me over the phone. Idk about you but time is money for me maybe no for you but I lost on hours of work having to have to go in and deal with these unprofessional individuals. I don't know what happened to this location but no longer my choice of interest read more

Bill and the team at this location are friendly with a capital F!! Not only do they promptly greet you, they are knowledgeable, professional & do their jobs with a great sense of humor - all at the same time!! We appreciated their quick service and highly recommend everyone to visit this location before going anywhere else! Huge thanks to Bill!!! read more