Best customer service by my man and Jordan. And jodi, easy in easy out, I recommend coming here for any services

The worst very worst customer service . Business manager hasnt reached out to me like he said he would 4 DAYS AGO. Should i go in and be heard ? read more

Skip all the troubles and ask for JOSHUA! This handsome young gentleman was extremely patient and well trained with excellent customer service. Great deals. Definitely coming back and asking for him for any of my future purchases or adjustments to my account. I've been a loyal member to Verizon for 24 yrs, and I am beyond pleased with my experience here at this store location. We love an employee that values their customers!!!! Thank you JOSH :) read more

Mike helped me get my old number back from my old carrier and was done quick and efficient. Michael helped me 3 days later for my billing issue and connected me to customer service quick and got it resolved read more

Came in last minute and had an amazing experience. We came in not looking to transfer from t mobile but Verizon's deals were too good to pass up. There was a small wait but it was so worth it. Sergio was so insightful and had thorough answers for every one of our questions! It's a long process of transferring phones and Sergio went above and beyond for us. read more

Josh said "your iPhone purchase comes with a case and screen protector" and installed both immediately after unboxing my new phone. He then hid the price breakdown from me showing only the total. I asked what is this total composed of and he said "Just taxes and fees. You'll receive a full breakdown in the email receipt." They charged $140 for the case and screen protector! I spoke with a different rep and he said his manager asks that they do this. Avoid this store and understand that these guys are intentionally trying to scam you. Edit: They haven't responded to the email I sent. Their response below is just another scam to make you think they tend to customer complaints. They don't. read more

Don't go here...go to an actual Verizon corporate store. I went in the store on 1/5 for help with my iPhone that had a black screen. I have protection on my account, but needed assistance to file a claim to take it to the repair shop. I asked when I purchased the phone. The employee was like 'oh, good thing you asked." Since it was less than a year, the employee told me to go to the Apple Store and they'd fix or replace. Apple replaced the phone (after det more than just a black screen). They told me to take it to Verizon to help transfer everything/activate the sim(eSIM). Went back to this store on 1/6 for help activating it. The employee asked where my old phone was. I told him the Apple Store kept it since it's not working. He said I needed the phone to transfer; he didn't know when I backed it up, etc. excuses. I told him I just backed it up before I turned the phone in to Apple. He referred me back to the Apple Store to somehow locate my old, non functioning phone. He looked at the other two employees and they just nodded. I asked if that's all the help he can give me and he just shrugged. I took my phone and started the process on my own home WiFi and was fine except I had no cellular service. I took it to an actual Verizon (in La Habra) and explained the situation. The employee there was super helpful, was in and out in probably 20 min. She even offered to put the screensaver on for me. read more

I came to purchase a wall charger and it took forever to get someone to help with such a simple purchase. I had to write my name on a list and wait for a Representative to assist me. What ever happened to just get what to need and pay at the counter? When my name was finally called I was provided with a wall charger that cost $35 that didn't include the cable. The cable was a separate charge for an additional $35. So $70 not including taxes for a wall charger and cables for my IPhone 12 Pro Max! Are you crazy? I went on Amazon and bought 2 20W fast charging wall charger with cables for under $20. This is clearly the reason these Verizon stores are closing, they have over head and pass that on to the customers. I'll never walk into this Verizon store or any other again!! read more

Horrible customer service. The way the Rep spoke to my dad right in front of me and other people. I understand that some people can be short tempered, but, you never talk down to a customer the way that the Rep did. "Remeber, that flip phones stilk have problems." Was said way more than needed to be. read more

Please heed my warning: STAY away from this location. Go directly to a corporate Verizon store and avoid authorized dealers. The sales associate who was supposed to help messed up my phone upgrade from the very start. He clearly lacked the training and knowledge needed to assist. As a business owner, I see this as poor judgment on management. The associate couldn't communicate clearly and seemed extremely confused. I told the associate I wanted my upgraded phone to be the same as my previous one, but on a new device. He didn't bother to check my storage capacity and tried to sell me a new phone with less storage. He realized this only when trying to sync my old data onto the new phone with less space. The entire upgrade took over a week and a half. I was told I would receive a credit of $800.00 to my account for turning in my old phone, which they never did. I spent over an hour resolving the issue directly with Verizon to get the credit applied. STAY AWAY from this place. read more

Walked in three reps not one said hello or I'll be with you in a minute. Waited a few minutes didn't think the service would get any better so left. They need to be better with basic customer service. read more

This is the worst store ever. If I could give no stars I would. First of this is not a true Verizon store. It's an independent store. Second, the guy I had name John did not know what he was doing, he gave terrible customer service. I had to go back 3 times to get everything done correctly. It still wasn't totally done right until I went to a real Verizon store. I also had to call customer service. Who by the way was great. They explain to me what John needed to do to fix my account. He acted like he had did it before, which I knew he did not. ( cause customer service pointed it out to me. ) Then he went back and made the necessary changes. He was rude and unprofessional. Please avoid this store at all cost. My son even had to show the tech how to upload your phone contact on our new phones. read more

Came in around 6:10 pm 1/6/24 and left within 15 mins. There were only 2 employees on the floor, a woman and an older man. We were helped by the man who had the worst customer service. We went in with a couple questions about our plans but was given short/rude answers, or made it seem like we should have known. Seemed as he didnt want to help. He gave a lot of attitude(tone and facial expressions), was sarcastic, and made us feel belittled with his answers. read more

I own a business and have verizon business phone and internet plus cellphone service under the business its been about 2 years now they owe me phone credit for almost 2 years they owe me a $520 cancelation fee to frontier for transformationing over to verizon and after talking to like 4 mangers and probably 15 team members and 2 years of note on my account I don't understand stand why they haven't been able to fix it for me 1 star for sure..... read more

I had been a loyal customer of Verizon for nearly 20 years. This time was the last straw. First i want to say Hash was an excellent salesman but left out a few minor deals to my experience, 1 i was upgraded the internet for free say the salesman your box is obsolete, when the bill came i was being charge a connection fee when i was already established. 2 i was offered a tablet free just pay the tax, and its only $10 extra on my bill, when the bill came i was being charged more for the service and a new line fee, all this was never mentioned. 3. I was being charge a hot spot which i never asked for. 4. I upgraded to a new iphone but i decided to switch carriers and return everything thats when it gets worse. The tablet i returned without hassle but the phone was an issue and the Black dude that works there he wud hover over the other employees. So getting down to returning the phone the Black dude in question was helping me we were having am issue so he called Verizon help desk but he was being a problem to me was we waited on hold he walked away to help another customer leaving me there alone so i grabbed my thing and left went to an authorized Verizon store explained my situation and was helped in 5 minutes. I dont kno what it is with subcontractors but they need to be trained and evaluated properly. I almost lost my mind with the dude in question or i wud be writing this review for behind bars. SO BUYER BEWARE THIS STORE IN QUESTION WILL TAKE YOU MONEY AND YOUR SANITY. I hope someone from Victra see this amd reaches out read more

Josh was extremely patient and helpful-- answered all of our questions in a thorough, helpful way. Thank you

John was great and he helped me turn in equipment and stop service, but as far as overall Verizon, the wait times can be long offer your customers water coffee tea a piece of candy something for the long waits read more

I was shocked when we went to this location for help with our new phone. We were told to go over to the other store where we purchased our new phone. There was attitude and I am still totally shocked at their unwillingness to help us resolve an issue with our new device. read more

This store is hit or miss, since sometimes it's empty and get helped quick and sometimes gotta wait unfortunately but the employees here are awesome and do the best they can. New phone off a great promo and can't complain that all my stuff got transferred over. Omar Jeff and garland are the best read more

hello everyone, the next time you visit your verizon store please make sure you see this amazing,smart and just the absolute "best" sales associate mr. hash, he got my bill reduced so much i was amazed walked out with new ipad,iphone and watch. mr. hash you are amazing read more

In January 2024 my wife and I came to Victra In order to take advantage of a Verizon promotion offering $1,000 off on a new Galaxy S-24 (with trade-in), The manager convinced us that we could get both the new phones and new Galaxy watches (for just the new line fee). We were told our monthly bill would only increase by around 30 dollars from the $152.80/month to around $180.00. Our next monthly bill went to a high of about $350.00. Needless to say we're shocked and disappointed. Nearly every month since our bill has been a different amount, far exceeding the amount we were told we would pay. We came back to Victra to try to resolve the issue. At first we were told that the promotion credits were there but we had not been credited and to be patient, the credits would show up. We were never given the credits. Month after month we returned to Victra to resolve the issue, sometimes spending two to three hours at the store while we waited for resolution. It never happened. We called Verizon and they told us to go back to Victra. After months of non-resolution (and bills that included paying full price for the phones that were supposed to be a promotion) We finally tried going to a Verizon store (Victra is a reseller, not a Verizon store per se.) We were told that it was too late to return the phones. Now more than a year later, we are still trying to resolve the issue. And our bills over the past year have rarely been the same amount twice. We have been Verizon customers for more than 20 years. Be aware that Victra is a Verizon reseller. Someone screwed up. We still can't get an answer as to whom it was. James Young read more

Incredible team work here if you listen close they explain everything in detail. A lot goes into buying a phone so if you're not paying attention you may miss some important details about your purchase. I will always recommend this store. I just read older comments and it seems as if people had some miss understandings. And are taking it out on the store. The employees here are amazing and have high integrity!! read more

I was helped my Eric. He provided great customer service, answered all my questions, and was very patient. I highly recommend this location especially for all you new small business owners. All the staff seemed helpful overall. Plus there's plenty of parking. read more

Store is super nice. And was in and out in about 20 mins with a new phone. I got all my information on my new phone from my old phone they know exactly what they are doing there!!! read more

Came in to buy some phones for the family. Walked in and waited for 10 mins wasn't greeted or acknowledged by any of the staff. Walked out. I'll try another store. read more

I came from T-Mobile thinking Verizon would be better . Absolutely not. It's extremely worse to be exact , if you want 5G DO NOT COME TO VERIZON. It's been a absolute nightmare. I regret coming here. Horrible service Z my god. Who would of thought the big Verizon ? Sad read more

DO NOT SHOP HERE!! This is not a corporate Verizon store & it shows in their lack of customer service, honesty & knowledge. They'll lie and say anything to get you to add on devices or services and then lie again when you attempt to return the devices. read more

This place is a God damn side show. My wife and I ordered the new iPhones with a guy named Omar who helped us cause of the $1000 trade in credit promo. We ordered these phones on Oct 23rd. One of the phones came on the 31st then the other on November 3rd. You figure they would call and let us know the phones were here but no they did not call to give us a heads up the phones came in. My wife and I ended up coming on the 11th to get the phones, we were turned away because Omar was not there. Then again the following day. Twice we have been turned away cause apparently Omar is the only person who can complete this transaction even though there were 3 guys standing around with no clients in the store. We decided to come again a 3rd time yesterday and was helped promptly by another person but for some reason the system couldn't complete the transaction to transfer the phone service to the new phone. So we left once again with no new phones. Tonight we came back again and waited for over 2 hours and never was seen by a rep. We decided we just want to keep our phones and my wife can just do an asurion claim to fix the issue with her phone but nope! The insurance was cancelled because we're going to set up Apple care on our new phones which now we don't want but are now forced to get cause of her issue with her phone. The fact that we've been turned away 4 times is an absolute disgrace and apparently Omar is the only person who can help us but he ain't even a manager so yeah I don't get what's up with that. Maybe we'll just take our business to another phone carrier cause I'm over it, and I've been a Verizon customer for over 20 years read more

Verizon - A screenshot of our phone order but again we were never notified about the phones being delivered - Mobile Phones Near Me - Whittier, California

I got a text saying I qualify for in upgrade from my old phone iPhone 8 I was like cool I go in and then tell me no we can't do anything they didn't even bother to show me any phones so I went next-door to their competitor and got a great deal . read more

DO NOT SHOP HERE. THEY ARE SCAMMING HERE. Read other comments and you'll see everyone says the same thing. I don't understand how this store is still even open. Go to the location in La Habra if you want to get a good experience. This place is terrible not even the La Habra store could get a hold of this locations owner! False advertising on promotions and prices. Worst part is if you have a problem they won't be held accountable because it's not a real Verizon store!!! read more

Dulce, provided exceptional customer service, she explained step by step my new cell phone to include the new charges. From the moment I arrived, I was welcomed by the staff. Dulce attention to detail and commitment to provide great customer service was refreshing. She is the reason why I will continue to shop at this Verizon store. Thank you Dulce!!!! read more

I am beyond pleased with the customer service at this Verizon store. Darvon and Omar really gave me excellent service, they went above and beyond to help my family and I get the best deal. I went to a different Verizon before this one but I felt the guy was not being honest so I left and I'm so glad I did because I saved over 100 dollars by going into this location and was treated with patience and excellence. I highly recommend this Verizon location read more

This store is very unprofessional and it takes so long just to get a very simple pick up order. Pearla is very mean and has an atitude. She saw there was a very long line and she is still taking very long. She has no sense of direction and didn't even bother hurrying up the line. Would not recommend unless it's the last day on earth and you wanna spend 2 hours waiting in line. read more

Verizon - Verizon store - Mobile Phones Near Me - Whittier, California

Completely unacceptable inconsideration for other people's times. There's 2 workers and while I appreciate them taking their time with each customer; they are extremely slow. This place needs more workers. The last couple times I've come in I have waited OVER AN HOUR to speak with someone!! Worst part is they don't take appointments! It's first come first serve. The staff is super nice and helpful and for that I'll give it 2 stars. read more

Store manager 'Raul' doesn't know anything about managing the store. I had the worst customer service experience today. They don't care who is waiting not who came first. read more

Their is only one store associate working on a Sunday. This poor lady is so busy. Unbelievable to only have one person working, I came here from other Verizon stores because the others did not have what I needed in stock, and they were all fully staffed... why is this location so understaffed?? Unbelievable. read more

Just visited the whittier verizon store and had the best time ever. Jeff, the store manager, was the greatest. He fixed all my issues and got me set up with a new device for a great deal. I also decided to try out verizons' new 5g home internet, and I love it!! It is more affordable and convenient with fast speeds!! read more

I wanted to write this review to highlight the excellent customer service at this store. Specifically about Darvon and Perla (Hope i remembered the names correctly). Perla made the whole process of switching phones so easy and hassle free and was great at finding deals and truly trying to help our pocket book. Darvon helped my mother some time before and she was very pleased with the customer service which is why I returned and luckily had the same experience with another crew member. I also applaud the store team for their patience when it comes to dealing with customers who maybe aren't so easy going. Between the two verizon stores in the La Habra/ Whittier area, definitely come to this location! read more

Me and my husband went to upgrade our phones and all the girl Dulce said that we will be being for the taxes and other fees but she tried giving a watch and a iPad which I told her that's all. When I went to pick up the phones, she tried adding on another iPad and other stuff which I told her I didn't want it. And she played stupid and was like oh I thought you wanted it. So I had to return everything because she didn't explain any of that. My husband is in the hospital and she had no remorse, all she wanted was to add more items to get her commission which I understand but if you don't explain everything correctly none of this would happen. We are definitely going to another Verizon to take our business read more

After a disappointing experience with T mobile and extremely frustrating unlocking ordeal. My family finally arrived to this Verizon location signed in and waited out turn. Everybody in the store was helping customers and we were approached by Jeff since we were next in line just listen to our issues and proceeded to process two prepaid accounts for our iPhones didn't try to upsell us just overall gave us good service. This Verizon store is honest and willing to go the extra mile for the customer. My family will return to see Jeff for our future Verizon cellular services. read more