Poor customer service and lack of knowledge. The employee at this location was unable or unwilling to understand a straightforward billing issue and offered no solution other than sending me elsewhere. The corporate location resolved the issue immediately. I would not recommend this store, go directly to corporate if you need actual assistance. read more

Store was empty when I went in but Zana was amazing! I was in and out of there in less than an hour! Traded in my iPhone 14 Pro Max for the 16 pro max read more

Me and my mom came in today and there was only one guy working and he was super friendly and nice and i would definitely be coming back to this location. Mario was super helpful with my mom's phone! read more

Great customer service and employee was very helpful. My problem was resolved quickly and staff was very knowledgeable

Came to this location to upgrade my current phone, which admittedly, I live under a rock and didn't realize it would be tough to get a new iPhone, 100% on me. However, the guy that was working alone the morning of 10/11/23 was very rude and sassy. He pretty much shut me down when I asked if any other colors besides blue would ship faster (I looked on my own and found that one other color would), he told me to go to the Apple Store and lose out on the deals I could get with AT&T after being a loyal customer for over 20 years despite subpar service at my house, assured me that if I waited much longer to place an order, my phone would likely arrive in late November or early December (I was going out of town on the current arrival dates for the more popular colors), and he was sassy with other customers that came in after me as well. He obviously was having a bad day. But with that, I do have to thank him! Because of his attitude, I decided to go to the store closer to my house and a new phone was ordered with no problem! In fact, the associate assured me delivery dates were usually the worst case scenario and they often saw phones arrive sooner. Just a few hours after ordering my new phone, it has shipped and is on its way! The other positive besides getting actual help is, I will pay less in taxes since the one by my home has a lower sales tax rate. So, thank you rude guy at Whittier!! Not only did you push me to find the much more helpful Norman at the Corona location, you also saved me some money! read more

My dad needed to upgrade his iPhone and the wait was reasonably 10 minutes as the associate tended to another family. She was upfront and provided expected wait time. The customer service overall was great. On to the person who hand-delivered the iPhone 13 at my home next day: Jessica was courteous, explained everything in detail and was patient with my dad. She made sure to walk him through the data transfer process and my dad was able to keep all of his existing photos and videos. Great overall customer experience. Thanks AT&T! read more

Very slow service, took approximately 30 minutes before someone helped us (help was an understatement). The rep (Elias) did not know or wasn't paying attention (he even admitted it that he wasn't paying attention!) which customer was next which led to confusion and us being skipped over the queue. He then said he couldn't resolve the issue and told us to go to the corporate store. A big waste of time! read more

Stores closed 30min before closing. Closed at 7:30 when store hours are supposed to be till 8pm, SMH.

Super friendly and excellent team, they helped me with transferring my land line to my iPhone, very helpful all of them Best in town .! read more

PLEASE save yourself the frustration and headaches from dealing with these people. One year, I had to wait ONE YEAR to get an issue resolved. This was for credits that were promised to me by one of their employees and managers. Countless phone calls, text messages, visits and it took ONE YEAR to get this issue resolved. In the end, they couldn't even do that, they're all incompetent! Corporate had to get involved to finally resolve this. DO NOT do any business with this "store", they'll lie through their teeth to get you to buy products from them. They'll just keep feeding you bullshit, until you get fed up. I was very patient with them, one year, that's 12 months or 365 days that I waited. Save yourself the trouble, don't give these people your hard earned money! read more

I would give 0 stars if I could. Staff is completely unhelpful. Took 15 minutes to get greeted and when I was greeted I was told to go to another store. Completely unhelpful staff, didn't give me his name or anything when I asked for it, he just gave me the store managers card. Just left the store now 12:30pm. This seriously makes me regret moving to at&t. Customer service at this store is s*$&. read more

Customer service was not as expected. Walked inside and was not even acknowledged for the 20 minutes I was in there before leaving. I would give this place a zero if that were an option. Unprofessionalism and lack of basic customer service is what I observed today. While my sister was paying a bill in the store ALL At&t employees (including the manager) thought it was necessary and professional to talk disrespectfully about an elderly women once she left the store in-front of other customers. What's wrong is the elderly lady was not rude or irritated. She just wanted the rep to show her tips on how to use the phone. Definitely not wasting my time with that store. read more

The worst experience ever. As someone who has worked within the company in corporate side for numerous years. I'm disappointed. How do you leave someone "NEW" alone. How dare you leave someone "new" who doesn't know how to do a simple return? I offered to help because I know the opus system and she just said no I'll wait for my manager. As a previous manager this is unacceptable for you to leave an employee who hasn't been fully trained alone! Better yet I asked if someone else was there to help and she said no..even tho I heard someone in the back. This is just unacceptable. By the way this isn't the first time I've had issues. First time was when I asked if I could get a SIM card and the girl said oooh we don't have SIM cards? Wait what??? Once again as a previous manager I always made sure SIM cards were always in the store. That's also unacceptable. Super disappointed in the customer service given at this location. read more

Only giving one star because I have to, to say how much they suck. Don't waste your time because they are the worst customer service you've ever seen. The girl that was there today was just so inept ignorant uneducated in customer service I guess she was just too lazy. She just sat there on her butt watching TV playing with your phone with us customers in there trying to get something sorted out she could give a crap. We were in there last week same issue two people in there and literally sent us on our own way only to find out that we actually were correct by being there in the first place.. I'm with AT&T and I am regretting it every day more and more. Yikes!!! their customer service people are so poorly trained, they have no clue what their own policies are . Each employee tells you something different and you do this run around in between stores and customer service forever....and get nowhere. The slack jawed sales girl belongs in the back of a where house where she can Play on her phone watch her TV sit and watch her ass get even bigger. read more

5 stars for now...lol ..we ll see after I get my bill...they were very helpful and not pushy. I got what I wanted . They were nice and knowledgeable. Here is an update ...hahaha joke is on me I got the bill..AND IT WAS $112 twice what I had sign up for .. all kinds of fees,add ons, even got charge for going paperless ..be aware they are dishonest read more

AT&T Store - Mobile Phones Near Me - Whittier, California

No stars for customer service. I've been an AT&T customer for almost 10 years, I use the app ALOT! I use it to pay my bill to upgrade... I use it A LOT. Recently I moved closer to this ATT and wanted to swing by to buy my daughter an iPad so I walk in, the lady greets me and my daughter. 10 minutes pass and she's obviously busy with another family but she asks what I'm here for, I said I'm here for an iPad, I seen online you guys have only 1 left. She said "Online where!? Our inventory isn't listed online" and turns around. I said "well ok thanks" Attached is the picture that lists they have it read more

Went in and ordered 2 new phones. I was told they wouldn't come in until December. A week later they were in. Stopped in to pick them up, and we were the only ones in. Zana asked how she could help, I told here we were there to exchange or old phones and pickup the ordered phones. She was so helpful with the transition and set up. I wish all reps were as fast, friendly, and knowledgeable. This store is now my go to, and I will refer anybody looking for an AT&T product or service! read more

2/1/18 Came in to get the promo which was advertised on TV. Buy one iPhone get one free,easy right? Wrong! Went in and short Hispanic girl said I qualified for the promo! Great!?! Wrong! Looked at first bill and saw was being billed for two iPhones! Went back in store talked to Same short girl and she said again I qualified for promo, must be a system error and would look into it and call me back, never did. I Called and spoke to b/s liar Cassandra and said looked at my contract and would call me back, never did! I had to walk in and had to catch Cassandra off guard to get answers. Basically the b/s liar Cassandra said the short Hispanic who helped NEVER SAID I QUALIFIED FOR A SECOND IPHONE AND THEIR WAS NOTHING SHE COULD DO FOR ME! She actually said this to me! Crazy!!! Instead of blowing my lid, I walked out knowing the crazy Cassandra was trained to lie to customers! I had to call corporate, told my story and they knew I was telling the truth. Corporate honored the promo and helped me out!!! I hope to god Cassandra has been fired by now including her boss! Stay away from this store they will tell you anything to sign a contract. Manger Cassandra is a b/s liar. Promises to call me back never does. Cassandra how do you keep a straight face while lieing to a customer? 7/27/18 to the owner of this store: Looks like your responding to all the low ratings except mine, wonder why? Maybe your the one who trained the B/S liar CASSANDRA! It's ok though, AT&T reached out to me and helped me out! Can't wait till your on Yelp! read more

AT&T Store - Hope this means they fired Cassandra! - Mobile Phones Near Me - Whittier, California

Reviews are correct. Service is horrific. Employees have abhorrent attitudes. I can't believe this place is in business. Wow! Very sad. Save yourself and keep driving or buy online. Phone broke- went in to select replacement and wanted to scream- so left. Better service elsewhere with a smile! read more

Firstly, you should know this is not a REAL att store, It is an authorized retailer and they are not a corporate store. They cannot literally do anything. They can't even return a phone. The manager has to do it because she apparently doesn't trust her employees and it shows. And will only do it within certain hours that will directly conflict with your hours and will cause so much inconvenience. Do yourself a favor and drive down Whittier blvd to whittwood town center store and they can help you and will save you so much time and frustration Again, not a real att store. Don't go here. They will waste your time and not be held accountable. read more

SHOUT OUT TO SAM FOR BEING THE BEST REP EVER!!! Such an easy and awesome experience. I always have issues when I come to any sales environment but Sam made this so effortless. 10 stars if I could! read more

Very unprofessional staff. There were 2 employees when I visited. The one that "helped" me was extremely unknowledgeable and unprofessional. The other employee was rude not helpful and I wasn't even sure she worked there at first. She had no name tag and made no attempt great or help me. Would definitely not be returning to this location. Will try and do the rest of my business with att by phone where the employees are generally more helpful and nice. read more

Store hours are posted Monday-Friday 10-8 The employees working on Tuesday Oct. 8th decided to close 15min early. Bad customer service. Would rather drive to Whittwood. read more

To the Yesenia lady up there , looks like you might have the wrong At&t store ... not a very credible review. Maybe they honestly did not have the iPad in stock. Overall service here was great. Upgraded two of my lines, the two reps there Elizabeth and Cassandra , who happens to be the manager , were amazing help. Sure they had a few customers but which retail location doesn't. Still speedy service than most At&t stores I've been to. Would definitely come here again! read more

I recently purchased a usb cord to charge my phone because I was having trouble charging my iPhone with cheap cords. Found out that cheap cords actually mess up the phone later on. Today I accidentally jammed my usb cord by closing my door on it. It was my only cord and I just recently bought it; I couldn't find the receipt but customer service specialist Cesar helped me out by exchanging my broken cord for a new one. Thank you so much Cesar you made my day!!! read more

I came in to the last week just to look for a case for my S9 was greeted by Zana and Joana who were both really helpful, they showed me my options and answered all my questions. Then we started talking about the plans and promotions they have right now and I don't know how they did it but they convinced me to switch over from sprint to At&t! They gave me a great price on the phones and I will be paying less wit better service. I got hooked up with accessories and they even helped me put on my screen protector. Not to mention I got credit on all my old devices and got to keep my old numbers. Overall great customer service I went in for a case and walked out with 3 new phones lol I definitely recommend this store the employees are really helpful =) read more

I went in this past Saturday on 4/18 and was helped by the manager I believe his name was Nathan, he was very nice and helpful with the family plan I was getting for my family he took the time to make sure I understand the plan I was getting and also backed up all the stuff on my phones I had previously. read more

Just got the iPhone Xs Max online...delivered on time as I proceeded to set it up as I usually do..only this time the SIM wouldn't activate itself during set up so I got confused lol...I work in the area and walked in to see what the issue was...Cassandra was friendly and helpful as she got my phone going in just a few minutes...I don't necessarily buy from this shop but service is big to me and I received quick friendly service so I would give them a shot next time I need anything!! I hope I got the name right!! Damn it I'm bad with names lol...thank you again!! read more

This is the best AT&T store I have been too. Mr. Michael Molina was so professional, courteous, and knowledgeable with assisting me with all of my needs. The other staff members greeted me (like always) with a great smile. I highly recommend this store to all and new AT&T customers read more

The first two times I went into this store to pay my cable bill, I had a great experience... but today I went in here and both girls were on their phones... there was no other customer, and the one who I spoke with (was watching a video on her phone) she wasn't fully engaged in the conversation... which is why she kept asking me the same questions over & over and making me repeat myself.... I told her that I wanted to get a temporary phone, just so that I could have a phone and that I wanted to add it to my bill... She then proceeds to tell me that in order to change phone companies my phone has to be unlocked... OKAY NO PROB.... How much is the cheapest phone you have? Again, because this is a temporary phone and I just want it to so that I can have a line and not spend much money having two different companies... (one for phone & the other for cable) She then tells me that I would have to call the company directly and they would help me because supposedly she couldn't do it in the store..... WAIT A MIN, you previously told me that you would do this for me & now all of a sudden you cannot??? I'm guessing she didn't wanna do it because one she was on her phone, there were no customers, so me coming in obviously bothered her... The other employee was snickering and looking up at us as we were speaking because I'm guessing she knew what the other girl was telling me was straight BS... The girl then tells me that the cheapest phone that they have right now is the iPhone XR... she then says and that is $650.... SO you really expect me to believe that's the cheapest phone that you have??? I then told her, why the hell would I pay $650 for the same exact phone that I already have to try and save money to begin with??? That's dumb as hell, she replies "yeah well that's all we have"... that's my guess on why this place is always empty when I come in or at least every time I go in and she's there it is... are you guys paying your employees commissions to sell certain phones??? Cause that's what it seems like... she really tried to pull one over on me & then she was bad mouthing and mumbling things because I refused to allow her to scam me into purchasing a phone that I don't need... She has a very bad attitude and she's very unprofessional... there's no reasons to call cooperate on them because these other reviews all say the same thing... they need new workers and better customer service. Fuck this place and these girls. read more

Had to switch over from Verizon to AT&T service because of some issues with my husband's phone. I wish I would have recorded what was quoted as to what they thought my monthly bill would be. AT&T is way more expensive than other carriers and when I called to see if any discounts could be applied, minimal help was offered. read more

I agree with all the bad reviews. The staffs are incompetent and they need to be trained better. Phone Upgrade shouldn't take no more than 30 mins... we ended up staying at the store over 2 hours. Extremely disappointed with EVERYTHINg. read more

Hello happy shoppers promo/special from our store to you from 4/24/15-4/26/15 and wile supplies last We are having a great promo friends and fam if you are trying to add a tablet now is the perfect time gpad +iPad mini both free if purchased together only $10 extra a month each, on msv or Ms plans. read more

I found the staff at this location very helpful. As soon as I walked in there was a representative available to assist me. I always find dealing with cellphone companies to be a headache. I went into this location with a load of questions regarding my plan and the Sales Associate, Oscar, was very patient in explaining the terms of my plan to me and other options available. I walked out with a great deal on my trade in phone and I got a discount on accessories. I would definitely visit this business again for their great customer service and their great knowledge of their products and services! read more

Terrible. Rude, understaffed. Wouldn't accept a return with a receipt. Switching to Verizon.

Immediately as we walked in we were greeted by Sam. She was very helpful and patient. We had a lot of questions on the new iPhone options and she was extremely helpful. She took the time to explain the differences between each model. Because of great customer service I made my purchase which wasn't my intent when I walked in. Sam made us feel welcomed. Thank you Sam! read more

Walked in today to get new service (2 phone lines) and there was disappointedly only one employee working the store and customers were waiting, so I was very discouraged especially when the employee didn't even seem to have any sense of urgency. Very disappointed how large companies such as this run their stores, so we walked right out. read more

I was very hesitant going to this store due to the reviews but I decided to take the chance anyway. I have to say I do not regret coming to the store. This store deserves all 5 stars and more if possible. Long story short I bought cell phones from a third-party seller And received my phones by mail without any Sim cards so I called AT&T customer service and had so many issue with them over the phone. so I decided to head over to this store. I walked into the store again expecting the worst where then I met Cassandra Gudino. She took full control of my situation getting on the phone with customer service, number import team, and even the fraud department. They started giving her so much run around that any point she could've just gave up and had me walk away upset and disappointed with the service. But she worked through it all making sure I walked out with my service working and no complications whatsoever. She also let her team know that if I where to come the following day with any issues that they were to take care of me with no problem. AT&T needs more people like Cassandra Gudino. Cassandra Thank you for all your help! read more

Only one employee talking about coachella with his buddies. I don't really blame him but AT&T staff your businesses. I was trying to buy a new iPhone. read more

Horrible customer service and care. I gave one star but if it allowed me to give no stars I would. I went in to get a new IPhone 7 and left with contracts and service charges that were never brought to my attention or even associated with the product I came to purchase. The salesman never mentioned or suggested that I would be taking on the new fees and charges by accepting the free iPad. The manager who was also behind the counter never took it upon herself to jump in and mention the hidden charges or fees that came along with the gift when she was helping him figure out how to enter in the redemption code for the iPad. What they failed to mention is going to cost me because "there is nothing they can do" even though the manager admitted I should have been informed of the fees. They also told me that I could get unlimited data if I had direct TV "all they needed was to have direct tv confirm I had their service". That's it? That's it he said. Not the case, because he changed my service 6 days into my billing cycle I was being charged pro rated charges which somehow when it was all said a done the "free gifts and direct tv incentive" was $200 extra on my bill which is normally $150. So I walked in looking to only get a phone and was sold on " no extra costs or fees" but when I look at my bill before it's due find out that the sales guy lied to me, the manager did nothing to inform me, neither of them did anything to help fix the problem when I came back other then to say had you came in earlier we could have helped. Basically had you not trusted us and checked your bill prior to the time limit we could have helped you fix our mistake. Because you did not catch us in our lies in time you have pay for our mistakes. I am hoping Rafael Gallardo the district manager can remedy the problem and keep me as a customer. read more