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    Recommended Reviews - Spectrum

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    Reviews With Photos

    Take a have hour to do a 2 minute job!
    JP P.

    Couldn't be a more incompetent group of people. Well, maybe the night crew at McDonald's but close. These people are slower and less reliable than their Internet. Anyone dealing with them clearly hasn't looked at other options. The most expensive Internet and the least helpful waste of time people.

    Takes 2 employees @Spectrum to assist with cell phone service.
    Raluca P.

    If I can give ZERO stars I would. 10 people in line and only 2 employees working. One employee came from the back room, but to pretend work by assisting the other employee with her customers' cell phone type and color choice. Spectrum needs to have a drop off kiosk dedicated just for equipment drop off. Don't ask us to return equipment if we can't just walk in and drop off.

    Spectrum store

    Been in line for over 30 minutes and still waiting. Only one person at register and no else is working.

    Too many people waiting.

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    1 month ago

    Helpful 3
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    2 months ago

    Helpful 0
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    4 months ago

    Helpful 0
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    18 days ago

    Helpful 0
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    Photo of JP P.
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    3 months ago

    Helpful 0
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    24 days ago

    super slow and employees standing around and not helping customers. I would not comeback.

    Helpful 0
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    2 months ago

    Helpful 0
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    3 months ago

    Helpful 0
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    1 month ago

    Helpful 0
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    8 months ago

    Helpful 1
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    4 months ago

    Helpful 2
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    10 months ago

    Helpful 0
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    1 year ago

    Helpful 0
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    3 months ago

    Helpful 0
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    7 months ago

    Helpful 1
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    9 months ago

    Helpful 0
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    7 months ago

    Worst customer service I am trying to get my phone unlocked so I can switch to Consumer Cellular today

    Helpful 0
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    Photo of Veni T.
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    9 months ago

    Helpful 0
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    11 months ago

    Helpful 0
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    11 months ago

    Helpful 0
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    7 months ago

    Helpful 0
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    1 year ago

    Helpful 0
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    7 months ago

    I'm at spectrum right now and the waiting is long , very bad customer service, maybe they need more employees or efficient staff.

    Helpful 0
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    10 months ago

    Helpful 0
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    10 months ago

    Helpful 0
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    9 months ago

    Helpful 2
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    9 months ago

    Helpful 0
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    11 months ago

    Great service , some days it gets busy and they are understaffed but they get things done as quick as possible with great costumer service

    Helpful 0
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    11 months ago

    Helpful 0
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    1 year ago

    Helpful 1
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    1 year ago

    Helpful 1
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    4 years ago

    Helpful 3
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    2 years ago

    Helpful 1
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    1 year ago

    Helpful 1
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    1 year ago

    This place is horrible. No workers to keep up, and the ones they have are very rude. Some don't know what they are doing

    Helpful 0
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    9 months ago

    Helpful 0
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    1 year ago

    Helpful 0
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    Photo of Fer G.
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    2 years ago

    Very helpful, I had just found out about this store the day I went in, I needed a new router, helped me out, got a new one.

    Helpful 0
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    Photo of Aaron L.
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    2 years ago

    Helpful 1
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    Photo of Yesenia C.
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    2 years ago

    Helpful 2
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    Page 1 of 3

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Made an appointment yesterday with Ryan Rivera for a new cell phone, Internet and land-line phone service.

    Mentioned in 2 reviews

    Read more highlights

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    Charter Communications

    Charter Communications

    (77 reviews)

    I called Charter Spectrum today to cancel my services due to an upcoming move. During the call, the…read moreagent repeatedly attempted to persuade me to stay by lowering my monthly rate. We have been paying $230 per month, and the agent successively offered $190, then $170, and finally $150 as I continued to decline. This clearly indicates that Spectrum had the ability to offer significantly lower pricing for years, yet continued to overcharge me. After I completed the cancellation, the agent informed me that my services would remain active until the end of my billing cycle on May 12th. However, my services were cut off immediately, meaning I paid for a month of service that I no longer have access to. When I contacted tech support to resolve the issue, I was told that my services were still active and was essentially accused of lying--despite providing the error code from my TV screen, which explicitly stated that my account was no longer active. To make matters worse, the representative suggested sending a technician to inspect the equipment, which would result in an additional service fee.

    I lived in a building with pre-wired Charter Spectrum, so I didn't have a choice. When I cancelled…read moreservice, not only did they put me through a *mandatory* 15 minute exit interview, but of course they tried to upsell me on additional services that I didn't want and don't need. Plus, apparently they send people door-to-door to sell services. Terrible internet, terrible service!

    Abba Tv Repair Service - Rear cover removal and diagnosis.

    Abba Tv Repair Service

    (68 reviews)

    David at ABBA Systems is the real deal…read more I have a Sony XBR-75Z9F (75" Master Series) that suddenly went completely black. Multiple shops either told me it wasn't fixable, parts were impossible to get, or that it wasn't worth the effort because of how complex this TV is. David was the only one who stepped up and actually took the time to diagnose it properly. Instead of guessing or pushing a replacement, he identified the real issue and repaired it at the component level (T-Con / buffer board)--something most places won't even attempt. He had everything fixed and back to me in less than a week, and now the TV works perfectly again. Communication was excellent the entire time and quick responses, clear updates and he followed through exactly as promised. On top of that, he's just a genuinely nice, honest guy who clearly knows what he's doing, especially with high-end TVs. You can tell he takes pride in his work and doesn't cut corners. Hopefully I don't have another broken TV anytime soon, but if I do, there's no question I'm going straight back to David. If you're dealing with something other shops won't touch, or even something that is a regular job, this is your guy.

    I had a 2019 75 inch Samsung QLED. Worked great until one day, The screen would repeatedly flash…read moreon/off but wouldn't turn on. The Samsung authorized repair shop estimated a $900 fix. I called David and he was able to repair the faulty internal board for only around $375. And that cost was only because he had to take the tv apart and repair at his shop. If it had been a main board that was on the exterior it would have come out to much less. While here, I found out he also does VHS to DVD transfers. If you want to avoid having to buy a replacement tv...... I Highly Recommend!

    Spectrum

    Spectrum

    (12 reviews)

    I came in because my internet connection at home would drop intermittently. I tried everything and…read moredecided to try out a new modem. Made an appointment online to come k for the exchange. The guy that helped me out saw my monthly price for my service and offered a promotion for a phone line to get a discount on my monthly price. I am now paying half the amount I've been paying per month! I know it's a promotion but every little bit helps with monthly expenses!

    Spectrum is the worst mobile costumer service I have had. The internet on the mobile phone was…read moreslow. I had to call in many times that I just paid off the phone and canceled the service in February. I was told it was all canceled I no longer will be charged. In March they charged me for the mobile insurance. I called once again back to back demanding it was canceled the insurance should have been too. Finally I was told I would be credit on the next billing cycle. April comes and im double billed. I had to call again speak to supervisor LJ and was told its canceled and credit would be applied in 24 hours. 36 hours pass it still showed I owed money. I call once again and being redirected was told the credit would be applied within 24 hours once again. The device is completely canceled. Looking on my account it states Ill be billed once again in May. Its ridiculous I have to keep calling. I have internet with them also that I will be canceling so all my information is removed from their services.

    Spectrum - isps - Updated May 2026

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