I had an appointment to return a modem at 11 AM and was prompted by staff to check in upon entering a few minutes before my appointment. Had a few customers ahead of me and only two staff working so I knew I was going to get helped later than my appointment says. A bit disappointed as I was hoping to be in and out since I was using my lunch break for this. Interaction with staff was minimal but they were friendly. To kill time, I looked at the newer model phones like the Samsung Z Flip 8 but was unable to really do much with it since the entire phone was locked in place for security reasons, so I couldn't even flip it open or closed. Couldn't even pull it out as it was connected by a static brace and not an extended cable. Other than waiting around despite having an appointment, it was a smooth experience. All I did was walk up to the counter upon bring called, dropped off the modem, was given a receipt, and that was that. read more

Spectrum - Interior. - Internet Service Providers Near Me - Whittier, California

The place is clean and organized. But that's expected. The wait time is kind of ridiculous when I got here. There were seven people waiting now there's nine people waiting but when I got here, there were four or 5 people helping customers now there's only three. And the problem sometimes people take a long time so it backs things up more and more. The staff seems to be working hard, but there's just a lot of stuff and this stuff is kind of slow usually. Usually when I come here, it's not that bad this time a little worse than usual. But they are busy. And there's one guy that's I guess a lot of trouble and so he's taking someone all the time. Someone else just came back. I guess he went to lunch. They all eat lunch I guess and come back. Now there are four people helping customers. Just one customer has been taking a sales person for 45 min. Outch. None of the salespeople are just hanging around. They are all helping customers. read more

Spectrum - I'm number two - Internet Service Providers Near Me - Whittier, California

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I'm sorry, but there's no excuse on why this store should be like this. From all the review, I can see that chatter doesn't not care. 1. Why have 7 registers if only 2 are going to be "in use" 2. Clients waiting well over an hour, with 5-6 reps in the store and only 2 working, is crazy work, it doesn't even make sense 3. Acknowledging to clients they exist and that you are sorry for the wait should be basic common sense and decency of people's time and the inconvenience. 4. I understand clients (especially older ones have questions. Create a space for them, because if you're taking 25 min just to hand someone a modem and it's nonstop chatter chatter that is freaking inconsiderate.... MOVE THINGS ALONG. half of you are in sales and would make actual money if you freakin moved. This place is so known for garbage reps. Why these guys don't care at all about their service how their reviews are are low, is insane to me. I hope this location closes read more

Internet issues causing wireless drops and connectivity problems. Called for technical assistance to fix the problem. Disconnected everything and took the external booster. Didn't fix the problem. No change in service connectivity with the modem problem. The problem is not the modem but their system. Constant wifi disconnections and the app reflects the issue. The technician was unable to fix the problem and left without fixing it. Told me that the app is questionable and that since the last update on their end there have been a lot of problems with the current system. WTF kind of repair technician is that? He said if the problem doesn't go away or comes back call again. Obviously beyond your ability to fix the problem. Wireless tv is a joke if it keeps disconnecting. read more

Please be careful when coming in here. My parents went in to pay their bill and said that the two gentleman were being pushy about them adding a phone line. Which both my parents declined. Down 3 months my parents call spectrum to inquire if they had a certain channel come to a surprise they were told that they had added a phone line. My parents were shocked since I have them on my phone line through T-Mobile. And the date they stated the phone line was added was that only time they went in. Good thing they caught it and they will credit them back, but your employee should not be doing any fraud or taking advantage of older people. read more

So I went in to pick up equipment and they sent me home to grab more information and while I was there I asked do you need me to bring anything else like the router and modem bc ik that's standard practice. The guy tells me no I'm good so I left can back and he was like oh yea i forgot about the router you need the bring it so I went home can back. He proceeded to tell me i forgot you do need the modem too like brother... I asked you about them and you not only forgot but told me misinformation. Keep in mind I spent 20-45 minutes in line each time so I wasted about 3 hours of my day just because this guy can't do his job correctly. Like my brother in Christ how are you employed? read more

06/06/26- Worst experience I've ever had. My fiancé and I visited this establishment and were extremely disappointed. Several staff members appeared more focused on watching the soccer game today than assisting customers. Management needs to seriously address staff behavior, customer service, and accountability. We will not be returning. read more

We went in to return equipment today. A task that should take ten minutes max, lasted almost over an hour. The employees moved with zero sense of urgency, they had three employees to each customer helping and still took for ever to process each customer. The ten person line would have moved along a lot faster, had the employees worked independently and not with the double buddy system. When we did get to our turn, the subject helping us, had nothing but attitude. read more

Couldn't be a more incompetent group of people. Well, maybe the night crew at McDonald's but close. These people are slower and less reliable than their Internet. Anyone dealing with them clearly hasn't looked at other options. The most expensive Internet and the least helpful waste of time people. read more

Spectrum - Take a have hour to do a 2 minute job! - Internet Service Providers Near Me - Whittier, California

I tend not to buy into the whole concept of "karma" but when I run into experiences like this, I can't help but wonder what in life I'm paying for. One of the worse customer service experiences I've had in a long time. I've visited this store a handful of times (about 5 times in the last month due to me moving and then needing a new phone). Staff appear disengaged and uninterested in helping customers beyond the most basic tasks; there is maybe 1 guy (short latino guy with glasses and beard that seems competent and helpful) - aside from him the rest are absolutely terrible. Even when the store is nearly empty, you are required to sign in and wait. I've literally waited for 7-10 minutes watching 3-4 reps standing around talking and joking amongst themselves. They then all look at eachother with eyes rolling when they realize I haven't dissapeared and one of them will need to actually assist me. I asked once if I could make an appointment for a later time and the response was "do it yourself." There is little initiative to explain products, troubleshoot issues, or provide real customer service. If you bring your own unlocked phone, the service is even worse. You will hear every excuse in the book before they perform a simple activation. I've personally observed customer after customer come in with a complaint about one thing or another not about spectrum directly but about this store specifically dropping the ball regarding their account, crediting their equipment return, etc. Customer service support over the phone is a world of difference. If you can get what you need done over the phone do that. This entire store needs an overhaul and some serious retraining. read more

I went in needing a router the associate gave me a router and lowered my bill substantially

Service is just OK. It turns on and off frequently. Not sure if it's the area we live in, but because it is hardwired, I expect more consistency than 5G. read more

first you should make an appointment, I made an appointment online for the next day at 3:30 pm you go in check it with the confirmation # they sent you, at 3:29 pm the service guy called me. I told him the guy on CHAT for spectrum on the website told me $106 is the best price but you can go in the store and get a new router that is 1 gb at the same price. When I talk to the service rep in the store he said I can do better- get you a faster router and give you the promotion for $ 41.25 but just sign up for $20 +$10 phone but come back in 30 and discontinue the TV and phone then just pay $41.25 instead of $106 i was out the door less than 15 minutes after he called me. the new router arriver 2 days later and was very easy to set up. Just log on the myspectrum app first on your smartphone. read more

it stinks in here . suggest air fresheners and morning showers. it smells like morning breath and gym bags . that's all

At 1st Julio didn't want to give me the upgraded router 7. I let him know I called spectrum customer service on the phone and they alerted my account to upgrade it. Previously I upgraded my internet service too. He responded with a smart ass remark saying if anything it's going to be the same router 6 because they only give router 7s when there's wireless services on the account. I responded saying we do have wireless services what the do you mean. Then he finally started doing his job researching. In the end he ended up giving me the router 7 without saying another word. To top off he was getting in another coworkers business with another customer trying to upsell that customer multiple times when the customer respectfully declined Julio's advice each time. He doesn't represent the company well at all. Also has a poor attitude towards others. Really disrespectful to others and judging. read more

I just came by earlier today to replace my broken wifi router and it was a good experience. Upon entering, they have a sign-in tablet if you didn't make an appointment. I didn't realize until later that they have a screen that shows your place in line which is very convenient. I think I had to wait about 20-25 minutes but I was helped by Jennifer and she was very helpful and professional. I got a faster wifi router replaced free of charge and she also informed me of a special mobile offer that I could use whenever I wanted (no pushy sales, just a simple informational note). If you are very busy, I highly recommend making an appointment before dropping by but the wait wasn't as bad as a lot of the reviews here make it seem. Maybe I got lucky but I had a good experience. read more

Wait times are terrible -- only one employee working while a long line of customers waited. For such a huge company, Spectrum shows no concern for customer service. Completely unacceptable and very disappointing." Walk over next door to Verizon. The sad part is I just wanted to pay for my stupid service internet box that never works read more

only one employee working. The other employee is just on there. Every time we come to pay the bill it's more than a 30 min wait. horrible service read more

Came into the store and selected an upgrade iPhone right away. Sales Guy Jimmy tells us we have to disable the stolen phone feature which would take an hour and tells us to come back. We come back when he tells us to and he doesn't so much as acknowledge us. We get he's with another customer, but not so much as an acknowledgment after standing there almost an hour waiting for him. Unbelievable! The art of customer service definitely does not exist at this place. They must be doing great if they can afford to lose out on easy sales. Waste of two hours. I'd give zero stars if it was available. read more

Just return equipment at the UPS store in the same shopping plaza. Unless you want to wait 50 mins to give back their wack ass equipment. Manager just watches and stares, it was really weird. At least ask how I'm doing, damn girl read more

If I can give ZERO stars I would. 10 people in line and only 2 employees working. One employee came from the back room, but to pretend work by assisting the other employee with her customers' cell phone type and color choice. Spectrum needs to have a drop off kiosk dedicated just for equipment drop off. Don't ask us to return equipment if we can't just walk in and drop off. read more

Spectrum - Takes 2 employees @Spectrum to assist with cell phone service. - Internet Service Providers Near Me - Whittier, California

Kids!, That's right children that work at this SPECTRUM location are lazy, combative and aren't even able to tie their own shoes without instructions. I received a text from SPECTRUM that non of the equipment I returned to this location had been returned. The representative I had dealt with was off and I was told he would call me when he came back to work, Really? So no one else can help, wtf? What if Tomas never comes back, Eric? Read some more of the 1Star reviews, there are over 80 from dissatisfied Customers. This place is a joke! I'm not kidding! read more

super slow and employees standing around and not helping customers. I would not comeback.

waited over an hour to replace a box given a refurbished box that was defective. They also didn't give me back my license didn't realize until I tried to return the box. While I was there I was watching a news channel on the TV and one of the customer service changed the channel to Advertising spectrum I said I was watched the new while waiting he told me customers wanted to see the spectrum promotion. Nobody ever called about the license that they had it. Went back to return box and get my license second trip waited 45 minutes and they gave me another defective refurbished box. Called customer service they rebooted box twice without any luck. Box dead couldn't be activated. counter person like I was doing him a favor by being there. The worst customer service ever. read more

This is by far the slowest customer service experience I've ever uncountered. All the Sales reps move at a snails pace. Taking 10 -15 mins between customers to take the next person. No seperate lines for mobile or Internet new sales or returns. Everyone just waits around hoping someone gets off their behind and calls the next customer read more

I've been trying to cancel Spectrum for months and it's been a nightmare!! Canceled by phone but they didn't do it, went to a store but he told me to cancel by phone!!!! I've wasted hundreds of dollars paying for two Internet services because this stupid company will not cancel me and just giving me the run around. Ugh! according to other reviewers, billing problems, slow service, and impossible cancellations are common--don't waste your time or money!!!!!! read more

Worst customer service I am trying to get my phone unlocked so I can switch to Consumer Cellular today

Reliable; need to show that is a company that customer can trust because the internet service is decaying and poor service. Outages and slow service read more

I use to have Spectrum internet n it was $85 for my last bill, no special download speed. They send me 1-3 solicitations a week n say now they will offer me their service $20 a month. We'll, when I called 5 times trying to get my bill lowed years ago, no one cared, so the second a new internet service was available, t mobile internet, I was gone. Well, today they sent someone to my apt door n bypassed the no soliciting sign at the front of my complex. Im not sure how tell you this Spectrum so understand, ill n never have you as my internet provider again. read more

Been in line for over 30 minutes and still waiting. Only one person at register and no else is working. read more

Spectrum - Spectrum store - Internet Service Providers Near Me - Whittier, California

Wait time is too long! If you got a wait list that long there should be no reason to have two employees cleaning. One is ok if it's absolutely necessary but two does not make sense. And then they tell you your replacement modem is plug and play but it's not. You have to call and activate. All spectrum does is help waste your time and not compensate you for it. read more

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The store is not even worth going to. It is completely broken broken system broken Internet. I had a appointment their Internet was down. They didn't even know I existed. People have been waiting there for hours. This is the way it is every time I go in there I haven't been able to get in there for over a year and actually talk to someone. It's just not worth it. There's no restrooms. There's no customer service. It is a horrible experience. read more

Horrible service!! They do not have enough employees to attend all customers. The employee and customer ratio is definitely not enough. The wait is horrendous!!! read more

I'm at spectrum right now and the waiting is long , very bad customer service, maybe they need more employees or efficient staff.

One star is too kind. Wait time is too long. Many customers and only two employees when there is the ability to have 6 employees working at once. As they should be. This store has 6 stations but only two employees working. It makes no sense. read more

If I could give them less stars I think that would be too generous. They have awful customer service with attitude and accused me of not being loyal because I wanted to cancel. I was tired of dealing with overpriced internet, slow speeds, and extremely spotty service. There are so many other internet service providers out there. Please be warned. read more

I have frequently visited this office and it is always a disappointment. The wait is ridiculous . There are 10 people waiting and I am number 4, after a 40 minute sign in!! I dont blame the employees but I do blame upper management!! Hire more people!!!!! Only 2 employee her and on a Saturday. There are people here who need more time with the employees and that just makes it a longer waiting period!! Management needs to look close into their stores and understand people do not want to spend their day waiting to get assistance with their cable or cell phone!! read more

Went there with a phone issue, a representative named Jennifer helped me out and she was great! Not only did she help me she greeted everyone who came in and even took time to help an elderly woman check in, being a manager myself I loved to see her sense of urgency. She's a keeper Spectrum. Thank you for the help Jennifer I really appreciate it. read more

Great service , some days it gets busy and they are understaffed but they get things done as quick as possible with great costumer service

Over an hour... waiting...Two of the reps are working with the same customers they were talking to when I got here. I've had dental work that took less time and was less painful to endure. read more