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    I'm number two
    Leslie E.

    The place is clean and organized. But that's expected. The wait time is kind of ridiculous when I got here. There were seven people waiting now there's nine people waiting but when I got here, there were four or 5 people helping customers now there's only three. And the problem sometimes people take a long time so it backs things up more and more. The staff seems to be working hard, but there's just a lot of stuff and this stuff is kind of slow usually. Usually when I come here, it's not that bad this time a little worse than usual. But they are busy. And there's one guy that's I guess a lot of trouble and so he's taking someone all the time. Someone else just came back. I guess he went to lunch. They all eat lunch I guess and come back. Now there are four people helping customers. Just one customer has been taking a sales person for 45 min. Outch. None of the salespeople are just hanging around. They are all helping customers.

    Take a have hour to do a 2 minute job!

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    2 months ago

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    18 days ago

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    27 days ago

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    16 days ago

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    9 days ago

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    6 months ago

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    6 months ago

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    1 month ago

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    2 months ago

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    3 months ago

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    4 months ago

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    3 months ago

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    8 months ago

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    3 months ago

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    5 months ago

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    4 months ago

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    3 months ago

    I went in needing a router the associate gave me a router and lowered my bill substantially

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    3 months ago

    it stinks in here . suggest air fresheners and morning showers. it smells like morning breath and gym bags . that's all

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    7 months ago

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    1 year ago

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    1 year ago

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    8 months ago

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    7 months ago

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    1 year ago

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    5 months ago

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    8 months ago

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    4 months ago

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    1 year ago

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    5 months ago

    super slow and employees standing around and not helping customers. I would not comeback.

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    6 months ago

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    1 year ago

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    8 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    1 year ago

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    1 year ago

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    1 year ago

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    1 year ago

    I'm at spectrum right now and the waiting is long , very bad customer service, maybe they need more employees or efficient staff.

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    Photo of Drew K.
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    1 year ago

    Worst customer service I am trying to get my phone unlocked so I can switch to Consumer Cellular today

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    Page 1 of 4

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    “Made an appointment yesterday with Ryan Rivera for a new cell phone, Internet and land-line phone service.”

    Mentioned in 2 reviews

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    Charter Communications

    Charter Communications

    (76 reviews)

    I called Charter Spectrum today to cancel my services due to an upcoming move. During the call, the…read moreagent repeatedly attempted to persuade me to stay by lowering my monthly rate. We have been paying $230 per month, and the agent successively offered $190, then $170, and finally $150 as I continued to decline. This clearly indicates that Spectrum had the ability to offer significantly lower pricing for years, yet continued to overcharge me. After I completed the cancellation, the agent informed me that my services would remain active until the end of my billing cycle on May 12th. However, my services were cut off immediately, meaning I paid for a month of service that I no longer have access to. When I contacted tech support to resolve the issue, I was told that my services were still active and was essentially accused of lying--despite providing the error code from my TV screen, which explicitly stated that my account was no longer active. To make matters worse, the representative suggested sending a technician to inspect the equipment, which would result in an additional service fee.

    I lived in a building with pre-wired Charter Spectrum, so I didn't have a choice. When I cancelled…read moreservice, not only did they put me through a *mandatory* 15 minute exit interview, but of course they tried to upsell me on additional services that I didn't want and don't need. Plus, apparently they send people door-to-door to sell services. Terrible internet, terrible service!

    Verizon

    Verizon

    (218 reviews)

    $$$

    Had a wonderful experience here recently. The agent, Brandon, was really kind, friendly, patient,…read moreand helpful. He assisted me with getting a new phone and transferring all of the information from my old, shattered phone into the new one. Best customer service ever! This guy should be the CEO of the company! At the very least, he needs a promotion. He is what's right with this company.

    I've been a customer of Verizon ever since before they were Verizon, all the way back to their LA…read moreCellular days! Tried and true, always had their backs, always stuck up for them. This La Habra spot used to be so friendly and great, I've dealt with Alex, Amilia, Ruben and others who were phenominal. Never really had too bad of an experience. Not always a quick trip, but usually ended up leaving happy. I'm not going to give this location a bad review from my past experiences, but fast forward to my last couple trips there... horrible. I mean the worst! All the way down to after I left Verizon a few months ago (after 30+ years of never wavering) and I came back to ask for some help. So rude. I mean, SO RUDE. As soon as the guy heard that I had left Verizon, his whole face changed and so did his attitude towards me. Immediately gave me a number to call and said he couldn't help me. So when I called that number they charged me $10 to talk to them all for something that the store could have taken care of for me. Ugh. I'm not sorry that I left Verizon. I absolutely LOVED and was proud of my cell phone company.... but lately my bill kept rising yet "new" customers were paying half as much as me. Billing wouldn't budge at lowering my rate. I paid close to $300 for 2 cell phone lines... and we don't game, we don't stream, we mainly just scroll on the internet, text and call with our phones. Way too much. By switching carriers we reduced our bill by 2/3 and have the same if not better service. But off my soapbox about the company in general... this review is for the La Habra location. Shame on you! Do better, honestly. By being treated the way I have been over the last 2 years at this location, I'm pretty solid with my decision to leave. Where is the customer service that you used to have here??? Who is your manager?? Who hurt you guys?? It's all about the service when it comes to my review. Stink, stank, stunk. Can you hear me now? (lol)

    Spectrum - isps - Updated September 2026

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