Avoid Ryan at all cost. Went in to cancel tv and keep the WiFi and instead he added $50 to my WiFi bill. You are better off just calling customer service, thankfully they noticed he added to my WiFi bill and never removed the Tv. 833-267-6094 is the customer service number if anyone needs it. read more

The team members were friendly, knowledgeable and made me glad that I was there. Great job, Spectrum.

Shame on you, Ryan. Our Spectrum service has been full of issues since you so called, "helped" me get upgrades. You never resolved the DVR issue, you claimed that nothing would change and in fact I would be getting a better package. Ya, right... We have had VERY poor Internet connectivity, the DVR issue has never been resolved, and you never even had the decency to get back to me after you said all I had to do was email you. The sports channels I told you that my husband wanted to keep were removed and when I went in to tell you in person, you claimed I should have just emailed you. Ya right, we both know that doesn't work. I noticed how your resolution was to put the channels back on for "12 months." This is in your opinion "fixing" the issue? Did you not think we'd notice? If in fact, your mother is a nurse, as you shared with me, I hope she has more integrity in her profession than you do in yours, because if not, I feel sorry for her patients. I'm not sure if this is the typical kind of customer service you all provide, but you are not helping your company at all. If anything you are showing that you are all just like used car salesmen. You put on those smiles, and you promise the world. You cannot be trusted and you will never get ahead with this kind of service. I hope eventually, you will learn from your mistakes. Being honest and having integrity are in my book, the most important character traits that an individual can have. Hopefully one day you'll learn that. We are currently looking into other services, such as Frontier and Direct TV, not that that personally affects you. But in the long run, I'm sure it will, with the type of service you are currently providing. read more

Absolutely amazing and super convenient for me. THANK YOU SPECTRUM I will be a life long customer. read more

Spectrum - Internet Service Providers Near Me - Whittier, California

the guy that was training someone put a phone on a tablet line, he could not figure out a tablet line you cant talk on. and I believed he was trained properly , hope the girl he's training don't get fired. a shame new generation. read more

This place is brutal. Long waits and the employees show no hustle. Returned a cable box and after waiting was told I could return it to a nearby UPS store. Why wasn't I told that when I initially checked in and asked an employee about the return and was told to wait??! Avoid this place like the plague! read more

Spectrum - Customers were beyond upset while I was at the location. - Internet Service Providers Near Me - Whittier, California

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Both times I've been here there are a ton of people with not enough workers. Not to mention their sign-in tablet hasn't worked both times. Left with no choice but to wait only to be placed behind others that got here after me like it's no big deal or like we have all the time in the world Really read more

Absolutely TERRIBLE!!! Walked ti an extreme RUDE worker JIMMY was very unfriendly and RUDE saying sign in. Because there's other people waiting The worse part is an elderly gentleman didn't sign in electronically and was there before me- when it was my turn noticed he was still waiting so told him my and he said ya because he didn't sign in and now he's in the back of the line- WTH?! He has a cane Told him so the right thing he's older man His response was he signed him In - UNBELIEVABLE! read more

Here we go again. So my son gets a new phone because his will not charge with a charging cable it just falls out but will he can barely charge it with a charging pad. So we get the new replacement phone and everything transfer over except his phone number so we take it back to this horseshit establishment. And they tell him he isnt authorized to do anything. So I drive up there and they cant do anything because it just comes up as an error. They give him the passcode and tell him he has to call the third party to get it fixed. So once again Spectrum cant do shit. Im so fucking tired of this shit company. Its a Wonder how they stay in business. Should have never changed from Verizon but their prices were too expensive. I guess ya get what ya pay for. read more

Update: I was unable to successfully install my internet and cable on my own. I called the number and a tech answered the call and asked me a couple of questions to troubleshoot. The tech confirmed that they needed to dispatch a tech to comenand install it for me. The reason I am giving them 4 stars is because I had to wait 5 days to get a tech out. Other than that, the tech was able to get my internet and cable up and running. They have a great communication system in place that sends a reminder a day prior and offers you the option to cancel your appointment ising your cell phone. It also sends you a notification on the day your tech is supposed to come out. It provides you with updates regarding the time frame and notifies you with the name of your tech and when they are close by. I also received a call from the tech when he was about 15 minutes away. The tech was professional but friendly and was wearing a mask, making sure to maintain social distancing. He had to do a few things and he had me up and running in no time. So far so good Spectrum! read more

If I could give 0 stars I would. Just go out of business. Y'all rip people off and it's sad. Doubling my monthly bills AND decreasing the qualitative of the product AND the quality of your customer service "team"? Your "team" works against each other and they don't actually want to help. Do not go here for internet or anything for that matter you'll be disappointed. read more

Terrible internet, lots of pixilation and slow internet - they have been out to "fix " it many times. Its Garbage. Try to do business in there office, forget it. They are so slow and seem lazy. You wait while maybe 1 or 2 guys take care of customers at a very slow pace....meanwhile the manager just walks around doing nothing. read more

It's not about this specific spectrum store, it's about this company, spectrum. I used to use ATT, but they are getting more pricey, so I thought maybe it's a good time to try out something less expensive but also good. When I first went into the store, the sales and people in there were nice, they started to tell me how good spectrum was and what they are comparable to other internet carriers. So I got a very good price with my internet and mobile bundle with spectrum. When I was using ATT, I got a 300 mbps, and it works fine and quick. With Spectrum, since I know they might run little slower, so I got a 1000mbps plan, and the lady even told me most likely they run more than 1000. So if you get 1000, you probably getting 1100mbps, so I left like other happy customers. BUT when I download the speed check app on my phone, a 1000 mbps only runs up to less then 400.....I called them and they said the plan is 1000, but it sometimes due to the signal around my area....LOL ok...fine... But It's been about two months now, this week the home internet went off twice, I was watching TV and all a sudden the TV disconnected...my cousin was doing homework online...THIS NEVER happened to ATT... Neverless, the mobile network is running crazily slow! I couldn't even log into my bank app! This is crazy and I have never had experience this situation with ATT.....I am not sure what happened, but I am pretty sure I am going to switch soon.... Also! One of my friend had canceled the service with them, but a month later spectrum mail her a letter, and ask her to pay more than 200 for her bill, but she has already cancelled it. Plus! The plan she had with spectrum wasn't even that expensive!!! She even called spectrum and check the account number, it wasn't even the one she used before!!! And spectrum said, it's for sure her service so she needs to pay, if not, she can file a claim with the police and send spectrum back a repot. So it took her three months to cancel something she didn't purchase!! ITS CRAZY!! I even thought maybe someone in the shop needed to meet their goal for the month, so they used my friend's information to register another account and forgot to cancel it. read more

I had been with Spectrum for TV, Internet, and phone for so many years. Their rate kept going up every once in a while with hidden fees all the time. Also, they had contract issues blackout with other program providers. I was finally fed up and canceled the services once in for all. They even charged me the entire month of my last bill which was used only one day of the cycle. No way I will ever go back period. read more

My Spectrum internet is so bad my signal goes in and out now it just started this year and I've never had it this bad where I can barely watch streaming apps or play my Xbox this is ridiculous considering I'm paying full price every month I need a better box or better signal and I'm not paying extra for it. read more

Service is great. Just not enough employee. First time I went at 1st waiting list and waiting time was 45 minutes. 2nd time wait more than an hour. I purchased 2 iPhone 14 with unlimited data and I'm very happy. Just wait too long. read more

Beware of the Salesperson from Spectrum who come to your home. I recently had a Spectrum representative come to my home and offer their service. I told him that I would think about it. The next day he left a tray of cookies at my front door. Then approximately 4 week later I received a box from spectrum, I did not open it thinking it was delivered by mistake and they would return to pick it up, that never happened. A month later I got a call from their collections department informing me that I was delinquent and needed to bring my account current. I spoke with their cancellation department they told me to drop the box at the UPS store and was assured the matter was resolved and the account was cleared. Four days later I got a text informing me that I needed to pay $111.00. I called them and was informed that because their box had been in my possession I was responsible to pay the bill. I told him I never signed up nor signed any documents. He informed me that the account was set up as a paperless account and the bill was sent to my e-mail address which was not my e-mail address. read more

I was very upset when I called Spectrum. I have been with them for over 30 years and when I requested a new router they said they would send one in the mail asap but I told them as a senior citizen I was not very tech minded and I would like to have them come and set up. They said they wanted 65.00 Dollars to set up. That was a real slap in the face as I have had all their services for over 30 years. I guess it's time to look for another supplier read more

Why is this company allowed to make it so easy to start service but nearly impossible to rectify a problem like dropped internet connections that occur multiple times a day. You cant find a human around to manage a customer complaint without spending hours on some stupid automated system that wants you to unplug your box for 30 seconds. That doesnt solve a damn thing with all the crappy equipment that is in line before my box that probably isnt the problem anyway. I cant wait for the 5g wireless services to dial in our neighborhood and its adios Spectrum. HORRIBLE ZERO Stars. They don't even deserve the one posted here. ok, rant over 8) read more

I've been a spectrum customer for so many years. And I done with those crooks. Today I finally delivered those cable boxes that I get charge so much. I started paying $150 then slowly started adding up till I hit $256 per month. I have no problem paying this amount but the thing I dislike is that they continue to charge hidden fees all the time when I always pay on time. What seal the deal with these crooks is that I recently got a bill of $800. I called several Times and they didn't make any sense, they said I owed them a payment of last years October month. Lol. I told them it's impossible, if you don't make a payment on time they completely disconnect the service. I've had service all the time. It's a bunch of BS. then she said oh sir. It's a our mistake it's not a past due amount your being charge an advance another month because the bill is over the due date. Just a bunch of BS. I end up Driving to the Nearest spectrum office to pay the unbelievable $800 amount and cancel the service for good. The gentleman that was helping me started to BS saying I can continue to use the boxes till next month, was trying to do everything for me to take them home and keep this ball going. He said there computers was down and he could do the transaction at this time to come back another day. But yes you can pay the full $800 today. LOL. I DEMANDED THE SPEAK WITH MANAGER ASAP OR I WAS GOING TO MAKE A SCENE. Supposedly the manager was at lunch and wasn't going to return till 1 hour. I said "Fine I'll wait " within 10 min the guy attending a upset customer next to me was the actual manager. I told him I want it out and that I just finished paying $800 on the spot to cut our lines. He didn't say a word just started typing on his computer and printed my cancellation receipt. I was done just like in 3 min. I felt so good knowing I'm done these Crooks. I should of been rewarded for being a customer for more than 15 years. What a shame. read more

Please don't do it! I switched to pay $19 less than Frontier. BIG REGRET. Spectrum service is horrible. SLOW. INTERRUPTED SERVICE AREA OFTEN. I am switching today. No Service again. read more

Holy Toledo - what poor customer service does this location has!! Once again, VERY POOR CUSTOMER SERVICE!! It took 45 minutes for me to return a box. 9 folks were waiting were to be seen and only 3 on staff!! Whilst I was there 3 customers left. NOT ONCE, did the manager say to us, "thank you for your patience, it'll be a few more minutes". One rep spent an hour with one customer and after she left the rep just sat in his cubicle not saying a word......he realized I'd been there for 45 minutes but never said a word to me!!! He then gets up and walks away!!!! Listen, if your going to hire folks at least have them show/display excellent customer service!! It doesn't matter how big Spectrum is, if your lacking customer service, this will be your downfall. read more

Complete Crooks Don't do business with them. They will increase your bill, charge you for equipment you never used then when you cancel they will still keep last month payment in full even when it's still pending in your bank... Also their service will go out at least a couple times a month They won 69.99 lost a customer that dealt with them for over 4 years with 2 lines of service and would have turned on service at the new house... But Hey they got to keep 69.99 sounds like a great Intelligent business plan to me I'll do business with a company that thinks about the big picture not nickel-and-diming their customer base. I recommend you do the same before even doing business with them. read more

Worst service of all the Spectrum's I ever visited which includes recent visits to Long Beach and Huntington Beach in an effort to correct an issue. There were several workers helping customers and one customer ahead of me. While waiting I stood watching the TV's on the wall. One of the employees asked if I had signed in. I answered Yes. He told me to sit down and wait to be called. Pretty rude! I could see my issue would not be resolved here and left without sitting down. My issue was resolved with a smile at the Huntington Beach location. Although the Long Beach location could not solve the problem they were friendly. read more

If you decide to go into this store. Please make sure you avoid Angel. He does not listen to you, instantly gives you numbers to call to try and fix what he could do himself. He put all of our information in the system incorrectly. It's been over 2 months and they have still not merged my mobile account to my cable and internet account. We pay for a gig of internet and it constantly drops. We are given no solutions. So frustrating. read more

Based on experience with them in 2 different location, run for the hills away from Spectrum as a company! 1) advertise to give you 400g download and 40g upload. Good luck in getting if half that! You probably get that only at 4am on a weekday before a holiday! 2) We have been trying to deal with spectrum for the past couple of days. We have become literally their middle men! We have been calling one department to explain to another. Almost a week has gone by and they have not installed anything yet at our home! They have such large egos about them. Should you ask for your concern to be expedited, the customer is last and we will get to you when we can is their attitude. Its like the company is working under a rock and inside a bucker. Why does the customer have to call 12 different numbers just to have something hopefully resolved?! And its not yet resolved!!!! Wtf!?! Dont bother with their supervisors when you call! Unless you want a paper clip removed, thats the extent of their power. A typical large company who doesnt care about customers only $ We will for sure never use them and i hope my followers look else where! Paying $10 less for whats Spectrum offers, you get what you pay for and you get the bottom shit barrel too read more

This is the second bad experience with spectrum store in Whittier. The first time I gave them a chance and thought it was just the person having a bad day like we all have once in a while. BUT today "Angel" who was the hit helping us and his "so call Manager " who didn't want to give his name, they have a terrible customer service!!! I work for customer service and the service they provide is no way close to being a customer service! I can tell you that I don't complain nor get upset easily and the people who know me can prove it. This two fools wanted to charge a bill that was already paid for just a few days ago, but could not see it on their end. I said fine, let me pay in front of your face you you can see it, how funny that after I paid in the store the bill "AGAIN", they said that I had to do another payment for the first of the month and my face went from serious to extremely upset. That is when the "so call" Manager said Ohhh I'm able to see both payments on the account! I was so furious that I wanted to cancel everything there and they said well we can credit you and we can give you new equipment but "YOU" would have to go to another store and get it and that is if they have it! I asked them don't you guys have control over the company's stock "Angel" said no we don't, I asked can you call? He said no we don't have a phone to call. I WISH THEY HAD -0 STARS!!! By far the worse store!! read more

Maybe they got the worst network on the whole planet，most of time I felt like I was using the time machine with this network，and it costs $170/month？？？wth read more

Spectrum - Internet Service Providers Near Me - Whittier, California

I gave Spectrum a try. Two months later I have never watched a single program. The internet never worked and I could never get tech support. The humans I reached in hours of being on hold always transferred me and eventually hung up on me after hours of waiting. I tried the app, online and phone and can't get support. I requested to cancel my service but couldn't even get a rep to assist with that. My plan is to pack everything up and drop it off to this address. The only thing that has been on time is the bill. Nothing else works. I'm staying with Frontier. Thanks, but no thanks. read more

Spectrum - Some of my hour long on hold calls after being transferred after Rivo prompts - Internet Service Providers Near Me - Whittier, California

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The only thing worse than their internet service is their customer no-service! When you're ready to cancel, don't call them and wait on hold for an hour to have them argue with you or wait in line at the store! Here's what you do: Go to the UPS Store and return their equipment. You don't need a box or even an account number, but make SURE you keep your receipts and take a few photos for good measure. Then change your credit card number on your account, use a gift card, or privacy.com disposable card number. Anything so they can't keep charging you. You're done! They can't charge you anymore, and it might take them a couple months to figure out you canceled, but that's their problem, right? read more

I came to return equipment and waited for over 30 minutes while the staff just stood around. I'm so glad that I'm terminating my service with Spectrum and moving over to their competitor Frontier read more

Terrible customer service, not sure if the Jimmy was having a bad day, but instead of helping me resolve my issue he said what I was trying to do was not possible and ultimately gave me two options and in result gave me more equipment to take home, equipment I did not need. Once I got home, I was able to speak to a spectrum rep who resolved my issues and apologized for the store rep. I have now returned all the equipment and am streaming my cable service on my Roku! read more

After reading the reviews and expecting the worst I went to go return some of my unused equipment. Walked in the store Ryan greeted me right away and processed everything without a hitch. I was impressed with his superior customer service and attention to everything I had to say. He made the whole process quick and easy! Big Thank You! read more

Mobile services on unlocking cell phones they sell you is horrendous!! I've escalated my ticket 3 times. The reps keep speaking to a supervisor that states its next in line to get fixed but all false promises! read more

They are just terrible. Company policies are incredibly consumer unfriendly. They 'leave it to the tech' to decide if they bill you $50 for a visit to get your service working, even in the first month. Our internet was at 40 of a promised 400 from day one, it was just a few days after starting service, the supervisor said they wouldn't bill me for it if it truly wasn't working, it's still at just 80 after the techs visit, and yet they billed me $50! Expect to spend an hour or more and many levels of supervisors / departments to get it resolved, I am heading into my second hour on the phone now over this issue. I had even called just to disconnect originally and THEY OFFERED the tech visit to get it working. Awful, awful, usurious company. Individuals are usually nice, but the company policies are fundamentally abusive. It seems clear they tell the techs to bill most or all visits. read more

Slowest service. Waited over 45 minutes just to return my equipment. There's only a few people working. Saw others go to the back room with a lobby full of customers waiting. Horrible. read more

Terrible how you can only pay your bills by cash and NOT check. Spectrum is not being conscious of spreading Covid. How about a box in the lobby to make payments by check? Rather than adding people in the lobby risking the spread. read more

Specturm gave me good customer service finally they came out today my modern was installed that customer service ship out my Tech James was professional he explained these outages in my city now I am telling my city hopefully to give them one more chance they have address my concerns read more

I needed to return a piece of equipment. Upon entering I noticed all of the nice big instructions regarding social distancing and the available hand sanitizer. The center was clean and clutter free. The staff was understanding and fast. All in all a pleasant quick trip that went much smoother than I anticipated. read more

I need someone from Spectrum to contact me please. This service is terrible and my 10 yr old daughter witnessed this. I hope someone does reach out read more