I'm at spectrum right now and the waiting is long , very bad customer service, maybe they need more employees or efficient staff.

Worst customer service I am trying to get my phone unlocked so I can switch to Consumer Cellular today

If I could give them less stars I think that would be too generous. They have awful customer service with attitude and accused me of not being loyal because I wanted to cancel. I was tired of dealing with overpriced internet, slow speeds, and extremely spotty service. There are so many other internet service providers out there. Please be warned. read more

I have frequently visited this office and it is always a disappointment. The wait is ridiculous . There are 10 people waiting and I am number 4, after a 40 minute sign in!! I dont blame the employees but I do blame upper management!! Hire more people!!!!! Only 2 employee her and on a Saturday. There are people here who need more time with the employees and that just makes it a longer waiting period!! Management needs to look close into their stores and understand people do not want to spend their day waiting to get assistance with their cable or cell phone!! read more

Went there with a phone issue, a representative named Jennifer helped me out and she was great! Not only did she help me she greeted everyone who came in and even took time to help an elderly woman check in, being a manager myself I loved to see her sense of urgency. She's a keeper Spectrum. Thank you for the help Jennifer I really appreciate it. read more

I came in without a reservation to pick up new equipment. There's a convenient sign in portal when you walk in that shows your place in the queue. I was 6th in line and I waited about 20 minutes. The store was pretty clean and organized. I'm giving 2 stars due to the management. Staff is a reflection of leadership, and it is clear there is none here. Staff barely interacted with me during my turn and instead were talking with each other and gossiping about coworkers, with the manager participating. It's unprofessional and not what we'd want to see as consumers of the "top" cable and internet provider in the area. Hoping to see some positive changes and hoping my equipment works! read more

Spectrum - Waiting area - Internet Service Providers Near Me - Whittier, California

Great service , some days it gets busy and they are understaffed but they get things done as quick as possible with great costumer service

Over an hour... waiting...Two of the reps are working with the same customers they were talking to when I got here. I've had dental work that took less time and was less painful to endure. read more

Customer service, the wait time can be hours, the least they could do is offer coffee, water, candy something!!!!! And this is with all spectrum stores read more

The wait here can be pretty long at times. But Jen helped me today and it was my best experience in a spectrum/service provider store. If you go and you get her, you will be helped in a great and speedy way! 10/10 employee read more

Spectrum sales person came to my house to sell me service they lied and made promises to buyout my phone carrier to payoff my phones. Told me I would get reimbursed so I signed up. Its a scam I Paid off my phones with. Verizon. When I called spectrum to get reimbursed they said they don't know who the sales guy was that came to my house and refused to reimburse me. They send people to solicit yet does not keep and log of or notes of who the person is that they send to your house. That's scary and dangerous. And worst of all they get away with doing this. These people give your address without your consent and don't know who they are sending to your house. read more

Horrible wait!!! Don't go here!! Avoid Jimmy, previously waited over an hour and expressed my disappointment. Next time, he and the manager were waiting inside while 6 customers were waiting in line!!! Targeted retaliatory wait, wow!!!! Thanks Jimmy read more

This place is horrible. No workers to keep up, and the ones they have are very rude. Some don't know what they are doing

Very helpful, I had just found out about this store the day I went in, I needed a new router, helped me out, got a new one.

Spectrum loves to screw people. It sucks that I have literally no internet provider other than spectrum. I would've ditched this garbage company years ago. Crazy part is how I told the rep I would pay 5x the price of my internet to get better internet and they said I couldn't do anything. Trash trash trash read more

Avoid Ryan at all cost. Went in to cancel tv and keep the WiFi and instead he added $50 to my WiFi bill. You are better off just calling customer service, thankfully they noticed he added to my WiFi bill and never removed the Tv. 833-267-6094 is the customer service number if anyone needs it. read more

Shame on you, Ryan. Our Spectrum service has been full of issues since you so called, "helped" me get upgrades. You never resolved the DVR issue, you claimed that nothing would change and in fact I would be getting a better package. Ya, right... We have had VERY poor Internet connectivity, the DVR issue has never been resolved, and you never even had the decency to get back to me after you said all I had to do was email you. The sports channels I told you that my husband wanted to keep were removed and when I went in to tell you in person, you claimed I should have just emailed you. Ya right, we both know that doesn't work. I noticed how your resolution was to put the channels back on for "12 months." This is in your opinion "fixing" the issue? Did you not think we'd notice? If in fact, your mother is a nurse, as you shared with me, I hope she has more integrity in her profession than you do in yours, because if not, I feel sorry for her patients. I'm not sure if this is the typical kind of customer service you all provide, but you are not helping your company at all. If anything you are showing that you are all just like used car salesmen. You put on those smiles, and you promise the world. You cannot be trusted and you will never get ahead with this kind of service. I hope eventually, you will learn from your mistakes. Being honest and having integrity are in my book, the most important character traits that an individual can have. Hopefully one day you'll learn that. We are currently looking into other services, such as Frontier and Direct TV, not that that personally affects you. But in the long run, I'm sure it will, with the type of service you are currently providing. read more

No stars for "Pedro", if that is his name. He had no name tag. Went in to cancel my deceased husband's service and would not close the account because there was a balance. Explained situation and told me to call customer service, which I did and the supervisor from CS asked to speak to him. He refused, said he had nothing to say to them. I asked for his PID #, he would not provide. Jimmy informed me his name was Pedro because he even refused to give me his name. Mind you, I'm still on the phone with customer service.He did offer me his business card as I was walking out with my husband's equipment. The customer service supervisor escalated the situation to the store manager, as that is not how you treat a customer. At this point, I have to wait for someone to call me back to get this resolved for something that could have been resolved had "Pedro" spoke to CS. That's how they treat a customer that was with them for over 20 years. The wait was almost 2 hours for nothing, you are warned. read more

The team members were friendly, knowledgeable and made me glad that I was there. Great job, Spectrum.

Absolutely amazing and super convenient for me. THANK YOU SPECTRUM I will be a life long customer. read more

Spectrum - Internet Service Providers Near Me - Whittier, California

The fact you have to come in and wait to return equipment after canceling service is ridiculous. I also believe there is like a 35 dollar fee after canceling service read more

Both times I've been here there are a ton of people with not enough workers. Not to mention their sign-in tablet hasn't worked both times. Left with no choice but to wait only to be placed behind others that got here after me like it's no big deal or like we have all the time in the world Really read more

This place is brutal. Long waits and the employees show no hustle. Returned a cable box and after waiting was told I could return it to a nearby UPS store. Why wasn't I told that when I initially checked in and asked an employee about the return and was told to wait??! Avoid this place like the plague! read more

Spectrum - Customers were beyond upset while I was at the location. - Internet Service Providers Near Me - Whittier, California

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Update: I was unable to successfully install my internet and cable on my own. I called the number and a tech answered the call and asked me a couple of questions to troubleshoot. The tech confirmed that they needed to dispatch a tech to comenand install it for me. The reason I am giving them 4 stars is because I had to wait 5 days to get a tech out. Other than that, the tech was able to get my internet and cable up and running. They have a great communication system in place that sends a reminder a day prior and offers you the option to cancel your appointment ising your cell phone. It also sends you a notification on the day your tech is supposed to come out. It provides you with updates regarding the time frame and notifies you with the name of your tech and when they are close by. I also received a call from the tech when he was about 15 minutes away. The tech was professional but friendly and was wearing a mask, making sure to maintain social distancing. He had to do a few things and he had me up and running in no time. So far so good Spectrum! read more

Absolutely TERRIBLE!!! Walked ti an extreme RUDE worker JIMMY was very unfriendly and RUDE saying sign in. Because there's other people waiting The worse part is an elderly gentleman didn't sign in electronically and was there before me- when it was my turn noticed he was still waiting so told him my and he said ya because he didn't sign in and now he's in the back of the line- WTH?! He has a cane Told him so the right thing he's older man His response was he signed him In - UNBELIEVABLE! read more

If I could give 0 stars I would. Just go out of business. Y'all rip people off and it's sad. Doubling my monthly bills AND decreasing the qualitative of the product AND the quality of your customer service "team"? Your "team" works against each other and they don't actually want to help. Do not go here for internet or anything for that matter you'll be disappointed. read more

the guy that was training someone put a phone on a tablet line, he could not figure out a tablet line you cant talk on. and I believed he was trained properly , hope the girl he's training don't get fired. a shame new generation. read more

Here we go again. So my son gets a new phone because his will not charge with a charging cable it just falls out but will he can barely charge it with a charging pad. So we get the new replacement phone and everything transfer over except his phone number so we take it back to this horseshit establishment. And they tell him he isnt authorized to do anything. So I drive up there and they cant do anything because it just comes up as an error. They give him the passcode and tell him he has to call the third party to get it fixed. So once again Spectrum cant do shit. Im so fucking tired of this shit company. Its a Wonder how they stay in business. Should have never changed from Verizon but their prices were too expensive. I guess ya get what ya pay for. read more

It's not about this specific spectrum store, it's about this company, spectrum. I used to use ATT, but they are getting more pricey, so I thought maybe it's a good time to try out something less expensive but also good. When I first went into the store, the sales and people in there were nice, they started to tell me how good spectrum was and what they are comparable to other internet carriers. So I got a very good price with my internet and mobile bundle with spectrum. When I was using ATT, I got a 300 mbps, and it works fine and quick. With Spectrum, since I know they might run little slower, so I got a 1000mbps plan, and the lady even told me most likely they run more than 1000. So if you get 1000, you probably getting 1100mbps, so I left like other happy customers. BUT when I download the speed check app on my phone, a 1000 mbps only runs up to less then 400.....I called them and they said the plan is 1000, but it sometimes due to the signal around my area....LOL ok...fine... But It's been about two months now, this week the home internet went off twice, I was watching TV and all a sudden the TV disconnected...my cousin was doing homework online...THIS NEVER happened to ATT... Neverless, the mobile network is running crazily slow! I couldn't even log into my bank app! This is crazy and I have never had experience this situation with ATT.....I am not sure what happened, but I am pretty sure I am going to switch soon.... Also! One of my friend had canceled the service with them, but a month later spectrum mail her a letter, and ask her to pay more than 200 for her bill, but she has already cancelled it. Plus! The plan she had with spectrum wasn't even that expensive!!! She even called spectrum and check the account number, it wasn't even the one she used before!!! And spectrum said, it's for sure her service so she needs to pay, if not, she can file a claim with the police and send spectrum back a repot. So it took her three months to cancel something she didn't purchase!! ITS CRAZY!! I even thought maybe someone in the shop needed to meet their goal for the month, so they used my friend's information to register another account and forgot to cancel it. read more

Terrible internet, lots of pixilation and slow internet - they have been out to "fix " it many times. Its Garbage. Try to do business in there office, forget it. They are so slow and seem lazy. You wait while maybe 1 or 2 guys take care of customers at a very slow pace....meanwhile the manager just walks around doing nothing. read more

I came in to set up cell phone service. Ryan Rivera helped me. He was friendly, professional, and knowledgeable. He helped me set up the phone & sync all the contacts / info from the previous phone. I appreciate his customer service. Thanks Ryan !! read more

I had been with Spectrum for TV, Internet, and phone for so many years. Their rate kept going up every once in a while with hidden fees all the time. Also, they had contract issues blackout with other program providers. I was finally fed up and canceled the services once in for all. They even charged me the entire month of my last bill which was used only one day of the cycle. No way I will ever go back period. read more

My Spectrum internet is so bad my signal goes in and out now it just started this year and I've never had it this bad where I can barely watch streaming apps or play my Xbox this is ridiculous considering I'm paying full price every month I need a better box or better signal and I'm not paying extra for it. read more

Holy Toledo - what poor customer service does this location has!! Once again, VERY POOR CUSTOMER SERVICE!! It took 45 minutes for me to return a box. 9 folks were waiting were to be seen and only 3 on staff!! Whilst I was there 3 customers left. NOT ONCE, did the manager say to us, "thank you for your patience, it'll be a few more minutes". One rep spent an hour with one customer and after she left the rep just sat in his cubicle not saying a word......he realized I'd been there for 45 minutes but never said a word to me!!! He then gets up and walks away!!!! Listen, if your going to hire folks at least have them show/display excellent customer service!! It doesn't matter how big Spectrum is, if your lacking customer service, this will be your downfall. read more

Complete Crooks Don't do business with them. They will increase your bill, charge you for equipment you never used then when you cancel they will still keep last month payment in full even when it's still pending in your bank... Also their service will go out at least a couple times a month They won 69.99 lost a customer that dealt with them for over 4 years with 2 lines of service and would have turned on service at the new house... But Hey they got to keep 69.99 sounds like a great Intelligent business plan to me I'll do business with a company that thinks about the big picture not nickel-and-diming their customer base. I recommend you do the same before even doing business with them. read more

Why is this company allowed to make it so easy to start service but nearly impossible to rectify a problem like dropped internet connections that occur multiple times a day. You cant find a human around to manage a customer complaint without spending hours on some stupid automated system that wants you to unplug your box for 30 seconds. That doesnt solve a damn thing with all the crappy equipment that is in line before my box that probably isnt the problem anyway. I cant wait for the 5g wireless services to dial in our neighborhood and its adios Spectrum. HORRIBLE ZERO Stars. They don't even deserve the one posted here. ok, rant over 8) read more

I've been a spectrum customer for so many years. And I done with those crooks. Today I finally delivered those cable boxes that I get charge so much. I started paying $150 then slowly started adding up till I hit $256 per month. I have no problem paying this amount but the thing I dislike is that they continue to charge hidden fees all the time when I always pay on time. What seal the deal with these crooks is that I recently got a bill of $800. I called several Times and they didn't make any sense, they said I owed them a payment of last years October month. Lol. I told them it's impossible, if you don't make a payment on time they completely disconnect the service. I've had service all the time. It's a bunch of BS. then she said oh sir. It's a our mistake it's not a past due amount your being charge an advance another month because the bill is over the due date. Just a bunch of BS. I end up Driving to the Nearest spectrum office to pay the unbelievable $800 amount and cancel the service for good. The gentleman that was helping me started to BS saying I can continue to use the boxes till next month, was trying to do everything for me to take them home and keep this ball going. He said there computers was down and he could do the transaction at this time to come back another day. But yes you can pay the full $800 today. LOL. I DEMANDED THE SPEAK WITH MANAGER ASAP OR I WAS GOING TO MAKE A SCENE. Supposedly the manager was at lunch and wasn't going to return till 1 hour. I said "Fine I'll wait " within 10 min the guy attending a upset customer next to me was the actual manager. I told him I want it out and that I just finished paying $800 on the spot to cut our lines. He didn't say a word just started typing on his computer and printed my cancellation receipt. I was done just like in 3 min. I felt so good knowing I'm done these Crooks. I should of been rewarded for being a customer for more than 15 years. What a shame. read more

Service is great. Just not enough employee. First time I went at 1st waiting list and waiting time was 45 minutes. 2nd time wait more than an hour. I purchased 2 iPhone 14 with unlimited data and I'm very happy. Just wait too long. read more

I was very upset when I called Spectrum. I have been with them for over 30 years and when I requested a new router they said they would send one in the mail asap but I told them as a senior citizen I was not very tech minded and I would like to have them come and set up. They said they wanted 65.00 Dollars to set up. That was a real slap in the face as I have had all their services for over 30 years. I guess it's time to look for another supplier read more

Based on experience with them in 2 different location, run for the hills away from Spectrum as a company! 1) advertise to give you 400g download and 40g upload. Good luck in getting if half that! You probably get that only at 4am on a weekday before a holiday! 2) We have been trying to deal with spectrum for the past couple of days. We have become literally their middle men! We have been calling one department to explain to another. Almost a week has gone by and they have not installed anything yet at our home! They have such large egos about them. Should you ask for your concern to be expedited, the customer is last and we will get to you when we can is their attitude. Its like the company is working under a rock and inside a bucker. Why does the customer have to call 12 different numbers just to have something hopefully resolved?! And its not yet resolved!!!! Wtf!?! Dont bother with their supervisors when you call! Unless you want a paper clip removed, thats the extent of their power. A typical large company who doesnt care about customers only $ We will for sure never use them and i hope my followers look else where! Paying $10 less for whats Spectrum offers, you get what you pay for and you get the bottom shit barrel too read more