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    Recommended Reviews - Spectrum

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    Reviews With Photos

    Take a have hour to do a 2 minute job!
    JP P.

    Couldn't be a more incompetent group of people. Well, maybe the night crew at McDonald's but close. These people are slower and less reliable than their Internet. Anyone dealing with them clearly hasn't looked at other options. The most expensive Internet and the least helpful waste of time people.

    Takes 2 employees @Spectrum to assist with cell phone service.
    Raluca P.

    If I can give ZERO stars I would. 10 people in line and only 2 employees working. One employee came from the back room, but to pretend work by assisting the other employee with her customers' cell phone type and color choice. Spectrum needs to have a drop off kiosk dedicated just for equipment drop off. Don't ask us to return equipment if we can't just walk in and drop off.

    Spectrum store

    Been in line for over 30 minutes and still waiting. Only one person at register and no else is working.

    Too many people waiting.

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    2 years ago

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    2 years ago

    The team members were friendly, knowledgeable and made me glad that I was there. Great job, Spectrum.

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    Page 2 of 4

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Made an appointment yesterday with Ryan Rivera for a new cell phone, Internet and land-line phone service.

    Mentioned in 2 reviews

    Read more highlights

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    Charter Communications

    Charter Communications

    (77 reviews)

    I called Charter Spectrum today to cancel my services due to an upcoming move. During the call, the…read moreagent repeatedly attempted to persuade me to stay by lowering my monthly rate. We have been paying $230 per month, and the agent successively offered $190, then $170, and finally $150 as I continued to decline. This clearly indicates that Spectrum had the ability to offer significantly lower pricing for years, yet continued to overcharge me. After I completed the cancellation, the agent informed me that my services would remain active until the end of my billing cycle on May 12th. However, my services were cut off immediately, meaning I paid for a month of service that I no longer have access to. When I contacted tech support to resolve the issue, I was told that my services were still active and was essentially accused of lying--despite providing the error code from my TV screen, which explicitly stated that my account was no longer active. To make matters worse, the representative suggested sending a technician to inspect the equipment, which would result in an additional service fee.

    I lived in a building with pre-wired Charter Spectrum, so I didn't have a choice. When I cancelled…read moreservice, not only did they put me through a *mandatory* 15 minute exit interview, but of course they tried to upsell me on additional services that I didn't want and don't need. Plus, apparently they send people door-to-door to sell services. Terrible internet, terrible service!

    Verizon

    Verizon

    (208 reviews)

    $$$

    I genuinely do not remember the name of the representative who helped me, but I had a great…read moreexperience at this store. I was helped fairly quickly after signing in at the front and upgraded from my iPhone 13 Pro Max to the 17 Pro Max. I wasn't really planning to upgrade my phone that day, rather I was just curious to see if there were any loyalty offers that I couldn't see on my end, and luckily there was. I was told that I can keep my old plan and get $1100 off with trade-in, leaving me to pay less than $100 in a span of 3 years, which is only slightly more than replacing the battery at Apple, so it was a steal. Had to order the phone since they were out of stock in the color I wanted, and shipping was extremely fast, came within 2 business days since I placed the order. Dropping off my old phone was very easy as well. Definitely recommend this location if you need a new phone.

    Came in to ask about an offer we got on our phone. Receptionist said there MAY be a difference…read morebetween online and in-store offers. I understand... What do you think the appropriate next step is? Taking a look to find out right? Nope. The idiot continues to say that it may be different. We try to show him, and before he even looks at it, he says "no, we dont do that". What an absolute CLOWN. It's like he just wants us to leave. I asked him to sign us into the waitlist so we can see, and he repeats more aggressively this time "I'm just telling you we may or may not have the same offer". You f#ckin idiot, I get it. How about you sign us in so we FIND OUT?!?! Right off the bat, this asshat is the one to greet customers and cause trouble. Some middle aged Mexican dude. Don't come here.

    Spectrum - isps - Updated May 2026

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