I had a great experience returning my mom's modem/router and canceling her internet service at this…read moreSpectrum location!! The check-in system was easy to use, and I really liked that there was a screen showing the queue so you could see where you were in line. When it was my turn, Alex came over to greet me, took the bag with my mom's equipment, and walked me over to his station. I was honestly a little nervous because the account wasn't under my name. I explained that my mom has been sick and I'm taking care of emptying her apartment and canceling her utilities on her behalf. Alex immediately understood and took care of everything in about a minute with no hassle at all. I was expecting this to be a much more complicated process, so I was really impressed by how easy and stress-free Alex made everything. Thank you, Alex, for making such a difficult time a little easier!! I really appreciate it!

I had to stop by Spectrum to return some equipment, and overall it was a decent experience. There…read morewere only two employees working at the time, and both were tied up helping other customers--one explaining mobile services and the other going over cable details, which naturally takes some time. The wait was a bit longer than expected, especially since I was just there for a quick return. That's really the only reason I'm giving 4 stars instead of 5. That said, I understand how things go--sometimes it's just not fast-paced, and you have to be patient. In a way, the experience reminded me that everything doesn't have to move at full speed all the time. The staff was doing their best with what they had, and I respect that.

Constant streaming issues. Regular buffering issues accross all device and service providers. No…read moreresponse from the company ever. Their service sucks.

Worst company ever. No response,to emails or Facebook posts. Guess they don't want my money.read more

Comprehensive networking and IT with excellent customer care…read more I used Netexem to design, build and install the computer system and VoIP phone system and all other electronic system in my new office.

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

Damien was an immense help in setting up my new iPhone, very professional and reviewed our charges…read more Found ways to reduce our bill. Much more pleasant atmosphere than hanging out at the Apple Store in the mall waiting.

Shady representative…read more Damien who seemed to be professional and caring was in fact untruthful and treated my concern with a backwards attitude. I entered the store to add a few devices onto my plan and later on found that I was going to be charged for a device I had never received. After reviewing my bill and noticing the unrecognized device, I called the store and spoke with Damien to explain my concern. He proceeded to tell me that the device is not on my bill even when I could clearly see that the device was on my bill via the Verizon app. He then assured me that I will no longer be charged for the device and that it will not be present, and he also promised a $150 credit towards my next bill to compensate for the unexpected charges. It's been about 2 weeks now and I still have that same device showing up on my next estimated bill. Not only that but he never documented that the $150 credit was to be applied towards my next bill. I found out all this after calling Verizon directly. Not only that, at the time I had the authorized devices added onto my plan, he had applied a promotional credit of $220 and did a reversal of the credit the same day! What a scummy move. Again, all of this was brought to my attention after calling Verizon directly myself to figure what went wrong. Avoid this store and any kind of interaction with Damien. He will smile in your face but is quick to stab you in the back. Damien you have waste so much of my time, money and energy. Go flip some burgers or something because clearly being a representative is not a suitable job for you with that attitude you gave me when I had confronted you with your mistakes. I know my review might not change anything about the store or Damien himself, but I do hope that this will help anyone from being unfortunate enough to endure the same inconveniences I had to go through.

I had a problem with the tv cable for a few weeks. The service technician, Emerson, troubleshot…read morethe problem very thoroughly and would not give up until he resolved the tv cable outage in my complex. Emerson is very knowledgeable and good at what he does. I recommend him and Spectrum very highly. I have been a customer of spectrum for a number of years and they were always very good at troubleshooting my problems through the years.

Should've read the reviews before starting service but salesperson (I didn't get his name) lied to…read moreus that we would receive a certain amount of rate and when I checked on-line it was $40 more. Tried to call corporate and complain but all they can say is "go back and talk to whoever quoted you" and "it is what it is". Very frustrating and do not understand how they stay in business by being untruthful. I cannot go back to the store now but I'll be canceling service as soon as I get back. Be aware of these scamming salespeople

Absolute most deceptive and least helpful service out there, eclipsing att. Make an appointment…read moreand unencumbered ahead of you? You're going to wait an hour and it's intentional. Salesman sold me on a plan that was going to have a smaller intro rate, then increase after a few mo. He instructed me to come back in after and he's adjust it down at that time. Well, he quit prior and manager will not honor the deal. Beyond frustrating having to waste 3 hours for terrible service.

Every time we come here, there is always a lack of customer service. We always feel like we are an…read moreinconvenience when we ask for help. We have been long-time customers, but we also have no issues switching to a different provider, if things don't improve. The other day, my mom and I came to this spectrum store to pay a bill. We walked in and saw a male employee at a counter with two customers. He saw us come in and locked eyes with us, but did not smile or say a word. Then he immediately looked back down at the computer and ignored us. My mom and I just stood there kind of confused and waited a bit. There were about six employees there, three were helping customers, while the other three, were on the computers and chit-chatting. Nobody was paying attention to us, so we decided to just walk up to an employee at one of the counters. Before and after we paid our bill, the male employee maybe only said two words to us. Maybe he assumed we didn't speak English or something?? I don't know...I very much preferred it when it was still Time Warner, way before they changed it to Spectrum. The employees at this store always look so depressed and lifeless. I don't know what the deal is....

When I came aboard at Fraser Communications, we were unfortunately dealing with an awful…read morecommunications company. Phone calls were dropping at alarming rates and internet access was at best sporadic. Not good. Our IT Consultant recommended DigiLink and during our preliminary meetings with them, we grilled them mercilessly with how they would handle each and every nightmare situation that we had been dealing with. Finally assured that they were the ones, we committed to an entire new phone system - no small commitment. We have never looked back. Let's talk customer service first. When there's an issue and you call DigiLink - their easy voice navigation system gets you to a live person - in record time! Their incredible desire and commitment to resolving an issue is textbook perfect. Technical mishaps happen. Upstream carriers fail and that has a rippling effect. But it's how DigiLink responds that was what mattered. They communicated their progress and followed up to make sure all was back to normal. They never lost their personal touch even as I saw them grow which is what should happen. Throughout the years, our commitment with them grew. We added additional sophisticated systems and with their incredible service, there is no downtime to complain about. Internet speeds are absolutely rocket speed - no small feat for an advertising agency. I seriously wish other companies would use their customer service as a template

Thanks Digilink you saved the day for me. I was required to work from home when my office building…read moreclosed due to the Covid-19 virus lock down. Diglink provided me with fast reliable internet so I could continue my tax practice from home without missing a deadline during the lock down. Thank you again and Keep up the good service