I had a problem with the tv cable for a few weeks. The service technician, Emerson, troubleshot…read morethe problem very thoroughly and would not give up until he resolved the tv cable outage in my complex. Emerson is very knowledgeable and good at what he does. I recommend him and Spectrum very highly. I have been a customer of spectrum for a number of years and they were always very good at troubleshooting my problems through the years.

Should've read the reviews before starting service but salesperson (I didn't get his name) lied to…read moreus that we would receive a certain amount of rate and when I checked on-line it was $40 more. Tried to call corporate and complain but all they can say is "go back and talk to whoever quoted you" and "it is what it is". Very frustrating and do not understand how they stay in business by being untruthful. I cannot go back to the store now but I'll be canceling service as soon as I get back. Be aware of these scamming salespeople

Do not get this service! Tried calling three times because my internet went down. Sat on hold for…read morefive min each time I was the. Then the phone would ring forever and then they dropped my call each time. In my 10 years with spectrum I never had service this bad. Going back to them. This is unacceptable. The low prices are not worth it if their products doesn't work and nobody can help you. Updated: I finally got through to someone. My internet was down for 4 hours. They said it was my equipment that was bad and they'd send someone out to look at it, but they weren't sure when they would be able to get someone out. I let them know. I work from home so it is very important. Also, I was disappointed that after only three months their equipment died. The next day I waited nobody ever called me. Nobody ever reached out but about 24 hours later somebody finally showed up at my door without even calling or communicating they'd be there, by then I had already had spectrum set up and running in my house. I had called and cancelled my service and they still sent someone out to fix it!

The worst!!! That's why they offer you cheaper price!!…read moreCancelled all the time on you!! I expected to them twice and they cancelled on me. I lost 2 days of work! And they only asked me to reschedule! Not anymore!

I was tired of the endless data caps where my bill was all the way up to $200.00 a month but should…read morebe $89.00 without adding any additional gigs. There data cap was 20 gigs a month on the highest plan. We could only stream about 3 or 4 movies and we were always afraid of going over. We cancelled to an unlimited plan provider and our very happy and not sure why we did not do this sooner it is great downloading and watching anything shows or movies without being dinged!

HORRIBLE EXPERIENCE -- BE VERY CAREFUL WITH HUGHESNET…read more I would give HughesNet ZERO stars if I could. I contacted HughesNet to cancel my service, and I was under the impression that the account had been canceled. Today I contacted them because I was charged $96.63 for an automatic payment. I was told that my account apparently had NEVER been canceled, despite my previous attempts to cancel. Now they are telling me that they will not refund the $96.63 until I return their equipment. Here's the problem: I was never sent the return box they told me I would receive. I cannot return equipment that they haven't provided a way for me to return. I repeatedly asked the representative to send me an email confirming that my account is now canceled and documenting what we discussed. I was told they cannot send me an email confirming the cancellation. That is extremely concerning to me. If my account is canceled, why can't I get written confirmation of it? HughesNet is essentially holding my money until I return equipment, while I am still trying to get the equipment return process started. Their own website says customers receive a return kit after cancellation and that equipment must be returned within 45 days of cancellation. (myHughesNet) This entire experience has been frustrating, confusing, and incredibly difficult. I should not have to repeatedly call customer service just to get a cancellation properly documented, get a return kit, and get back money that was automatically taken from my account. If you are considering HughesNet, please do your research before signing up. Read the cancellation and equipment-return policies carefully and keep documentation of every conversation you have with them. I am extremely disappointed with how this has been handled and will be sharing my experience on multiple review and complaint platforms.

Walked in to inquire about tv/internet service and Peter was very knowledgeable and informative…read more It was a great experience and I walked away with everything I wanted and more. Will definitely recommend friends and family for all home service needs!

From the owner: Home Connect, serving the Los Angeles and Orange County areas since 2015. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

Shady representative…read more Damien who seemed to be professional and caring was in fact untruthful and treated my concern with a backwards attitude. I entered the store to add a few devices onto my plan and later on found that I was going to be charged for a device I had never received. After reviewing my bill and noticing the unrecognized device, I called the store and spoke with Damien to explain my concern. He proceeded to tell me that the device is not on my bill even when I could clearly see that the device was on my bill via the Verizon app. He then assured me that I will no longer be charged for the device and that it will not be present, and he also promised a $150 credit towards my next bill to compensate for the unexpected charges. It's been about 2 weeks now and I still have that same device showing up on my next estimated bill. Not only that but he never documented that the $150 credit was to be applied towards my next bill. I found out all this after calling Verizon directly. Not only that, at the time I had the authorized devices added onto my plan, he had applied a promotional credit of $220 and did a reversal of the credit the same day! What a scummy move. Again, all of this was brought to my attention after calling Verizon directly myself to figure what went wrong. Avoid this store and any kind of interaction with Damien. He will smile in your face but is quick to stab you in the back. Damien you have waste so much of my time, money and energy. Go flip some burgers or something because clearly being a representative is not a suitable job for you with that attitude you gave me when I had confronted you with your mistakes. I know my review might not change anything about the store or Damien himself, but I do hope that this will help anyone from being unfortunate enough to endure the same inconveniences I had to go through.

Fast and efficient customer service. Kudos to Jonathan for amazing amd informative service!read more

Went in to just return a modem and the two guys that were working were beyond rude!…read more I can tolerate bad customer service, but these guys were excessive! Yelling at me and telling me some BS about having to wait another 20 mins just for a receipt to have proof that I returned the device. One other person was there and we were just so confused why they were acting so mean. I just would not recommend this place.

I had a great experience returning my mom's modem/router and canceling her internet service at this…read moreSpectrum location!! The check-in system was easy to use, and I really liked that there was a screen showing the queue so you could see where you were in line. When it was my turn, Alex came over to greet me, took the bag with my mom's equipment, and walked me over to his station. I was honestly a little nervous because the account wasn't under my name. I explained that my mom has been sick and I'm taking care of emptying her apartment and canceling her utilities on her behalf. Alex immediately understood and took care of everything in about a minute with no hassle at all. I was expecting this to be a much more complicated process, so I was really impressed by how easy and stress-free Alex made everything. Thank you, Alex, for making such a difficult time a little easier!! I really appreciate it!

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

Really really happy for well over a year. Have been working with Matthew at NETEXEM. Awesome! I was…read morereceiving 20 + junk calls everyday. I can respect the idea that companies are trying to drum up business. I just don't have time in my day to entertain them. The volume took over my day. NETEXEM did solve the problem for me for a really great price. Monthly program giving me the flexibility to handle all of my phone lines Ads, client's, and prospective new customers. My employees are able to connect directly with me at anytime. They set up my home office network, because I'm working so much from home now! Thank you NETEXEM. Your the BEST! CEO OCContractor, Inc. Dan

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Jonathan was on time, resolved our computer issues quickly and was very personable. Highly…read morerecommend!

Super reliable! Since my company's IT department could not fix my computer issue, I contacted him…read more He was able to fix it and my company paid for his service.

fixed the issue with my SSD, provided good value and fast turn around time. recommend this shop to…read morefriends

I never write reviews but my experience here is an exception. I HIGHLY recommend this place. I came…read morein with an issue of a zoom recording not downloading/converting because of limited disk space on my laptop. I was freaking out because it was a critical recording for school. I came in and the owner went above and beyond to help. It took some time but he was able to figure it out. I was extremely relieved and felt so at ease the issue was fixed. Don't hesitate. Every situation is different and there is never a guarantee there is a solution to the problem. But what I can tell you is that they will put in the effort to try and help you.