Bit by bit, Spectrum had been raising my bill for basic Internet to $100 per month, so after 12…read moreyears of being overcharged, I fired them--or at least, I tried to do so. I contacted Spectrum via chat, stating I wanted to discontinue service. Their chatbot told me to call a number. I called and stated I wanted to quit service, but they put me on hold and then hung up on me.
Next, I removed Spectrum as a payee with my bank, but Spectrum charged me $100 anyway. (I contacted my bank, and got that $100 back.) I asked Spectrum via phone to send me a paper bill. The rep agreed, but I never got the bill. I later asked Spectrum where I could turn in their cable modem, but the chat employee would not help. I had to find the store on my own. This store gave me a receipt for the equipment and the closed account, but it apparently did no good, as you'll see below.
I figured I owed Spectrum some money, so I contacted them via chat. The rep insisted I pay the full $100 monthly bill, even though I hadn't received a full month of service. She stated that "all companies bill this way." I stated I would pay what I owed them: $50 for exactly half of a month's service. The rep asked for my credit card info and then she disappeared. When I got back to the chat 5 minutes later, I saw that she was asking for another $5 as a "convenience fee". I did not pay.
I then contacted Spectrum to ask for a billing address where I could mail them a check. After wasting more of my time, that rep finally gave me an address. I mailed a $50 check to settle with Spectrum, but soon thereafter, Spectrum sent me an email stating I now owe them $225! And for what? Late fees? Next month's service on a closed account? Did this store even tell corporate that I quit their service? (I swear, you can't make this stuff up!) Since then, Spectrum has been calling me and messaging me, trying to collect $225.
You need to avoid Spectrum LIKE THE PLAGUE. They overcharge; they creep up the monthly bill as a twisted reward for customer loyalty, and their customer no-service, both chat or phone support, is clueless, worthless, and a waste of time. If you need Internet, instead consider getting a wireless hot spot and service wtih Verizon or T-Mobile. Avoid AT&T for all the same reasons as with Spectrum.
