After being with Spectrum for over 20 years, I recently moved and transferred my service to a new address. To my surprise, they charged me a $30 self-installation fee. What was even more frustrating was being billed for service at both my old and new addresses--despite the fact that I had only one account. When I called to dispute the charges, I was told they don't prorate services. That was the last straw. I decided to try Starry, and from the beginning, the experience has been fantastic. They let you try the service for free for a few days, no strings attached. The upload speeds are excellent--much better than what I was used to--and their routers are sleek and modern. Nicholas, the installer, was professional, friendly, and made setup a breeze. If Starry is available in your area, I highly recommend making the switch. It's been a refreshing change. read more

Starry Internet - Cool looking router from starry - Internet Service Providers Near Me

I've been with Starry for over 8 years, was happy with their services, until Verizon bought them. Then service suffered repeats outages and slowdowns. I'm looking for alternatives. read more

The price is more than fair, quick installation, and courteous technicians. I personally love it, wouldn't change this provider, certainly not for one of the "majors". read more

The router they provided was limiting max download speed down to 40 Mb/s for over a year until I really spent time and investigated the issue on my own. They sent a technician who was completely clueless and couldn't do anything. As a last resort, I tried my personal router and that solved the issue. All they provided me with after this was one week off discount. They also lied about a discount in case I returned the router. Upon following on their promise, they said there will be no discount, "I am sorry". Totally incompetent and dishonest company. read more

My internet service went out a little after midnight. I tried calling customer service. But they stop responding at midnight. I tried chat support. It insisted I have to log in first. But the account is in my roommate's name, so he has to log in. I was able to reach someone on the phone the next morning after a long time on hold. She claimed the account had been cancelled due to a violation of terms, but could not give me any details since, again, the account is in my roommate's name. She was rather rude and condescending about it. Later, when my roommate got up and called them, they made no mention of this alleged cancellation. Instead, they took another payment and reinstated the service. So she lied or screwed up and also chose to be a total rhymes with witch about it. As Comic Book Guy would say, "worst customer service ever." read more

Do not switch to Starry if you are considering it. I switched from Spectrum and really didn't think a service could be worse, but I was wrong. The issue with Starry is that the service will frequently have outages that lasts for a substantial period of time (more than an hour). And there's nothing that can be done during this time except wait for service to be restored after an indeterminate amount of time. When this happens, the customer service is typically unreachable, likely because of the amount of calls they are getting. After doing more research, I realized that the infrastructure Starry relies on is worse than other companies. If you are using your internet for anything where you need reliability, such as remote working, you do not want to use Starry. read more

When they first opened service was great. Now if you have a problem which is often you can't talk to anyone. You get AI generated answers. If you call hold times are 30 minutes or more. I doubt they answer because I hang up. Now they raised my price $20 a month with no warning and service is slow and spotty. Highly disappointing read more

Aweful customer service and representatives. They were no help, showed up 4 hours late and then couldn't even set up our internet. Told us to reschedule and then put us almost two weeks out for WiFi. Absolutely horrible customer service, Edith on the phones was short and rude and told us we were going to have to wait and it wasn't their fault their installation guy was 4 hours late. lol joke of a company and we will be taking our business elsewhere. read more

Two years ago I moved to Arts District which is right next to Downtown Los Angeles and we were given the option between AT&T, Spectrum, and Starry. I was a bit skeptical at first about Starry as the pricing was very competitive but decided to go with Starry given the transparent pricing (vs. the others that lock you in with an intro rate for the first year), no hidden charges, and included wifi router/modem. Speed/Reliability - I've been using Starry for two years now and I can say I'm very happy with the service, so much so that it's been the best internet experience I've had. The speeds are incredibly fast - I have multiple devices that use wifi like cameras, lights, speakers, and can stream TV, shows, movies on multiple devices while playing games on my PS5 and I've never had any issues with buffering or in-game lag. I've attached a screenshot showing the ~400mb down/~200mb up speeds. Customer Service (in-person and phone) - In the past two years I've only had to call customer service twice - the first was the initial installation and the second was an outage that was resolved in about 15 minutes. The initial installation was a breeze and my technician showed up on time, and came in with a mask on and put covers on his shoes to protect my home from outside germs. He had a great attitude the entire time he was working and gave me a free ethernet cord so I could connect my PS5 directly. I'm also impressed with how they treated me over the phone as every person I've spoken to has been warm, very nice, friendly, and eager to help. tl;dr - Starry has been the fastest, most reliable internet I've had and the customer service is second to none. Highly recommend for anyone if it's available. If you found this post to be useful, and if you are ready to sign up for Starry you can get one free month of service (and I will as well) by using my referral code at: https://starry.com/r/8r5t4t read more

Starry Internet - Internet Service Providers Near Me

TLDR: Misleading advertisement practices, very spotty internet connection, frequent service outages, and customer support that is not motivated to help. I've been with Starry since January of 2022 (about two years or so) and I was the first in my building to switch over. It was $30 per month and I really liked what the company stood for: price transparency, supporting the little guys (not letting Spectrum etc. bully you with aggressive price raises), and a reportedly great customer support team. I've recommended Starry to several people. They all eventually ended up canceling because of the lack of reliability. I was foolish enough to stay because I liked the price and the idea of not supporting one of the big ISP monopolies. Unfortunately since the company went bankrupt recently, they have changed for the worse. They raised the cost of wifi by 50% overnight (started off at $30 and now $45). Not even the big ISP companies are this brazen with their rate increases. Starry apparently sent a single email one month prior informing customers of this. You would think with such an aggressive price hike that maybe a letter in the mail would be possible. But the intent was to mislead and force your hand into paying more. I've reached out to multiple people including Louis the manager of customer support who was not helpful. I am saddened by this and will be switching to Spectrum, which can match this price and at least I will have reliable wifi for a change. You either die a hero or live long enough to see yourself become the villain. Congratulations Starry, you have lived long enough to become the villain. read more

Alan came from Starry Internet He was amazing Fast knowledgeable efficient. He even helped me with my Printer Internet he is the best Starry is my 3 rd and last Internet company how lucky I found Starry How lucky Alan came to my home In out in 1/2 hour Wow read more

Starry has been one of the best aspects of living in Santa Monica. It's been completely reliable, the app is simple, there are no sales people upselling, and the price is low and billed so seamlessly. Compare that to a large cable company in Tucson that has, after two months, already dangled an upsell in front of me as the answer to an outage. Sleazy. Their upsell wouldn't have solved the issue and, in the end, I fixed the problem myself. Starry, I will miss this drama free relationship. Please come to Tucson! If I move back to Santa Monica, you and I are getting back together. read more

PUNCH AND DELETE. I have been a longtime customer of Starry and have been happy, even when my 'lifetime' cost of $50 per month which I believe was guaranteed for lifetime, went to $55. Now my service sucks - something changed on their end and I'm having a problem watching tv (not gaming or doing heavy computing) and I've just found they've raised my cost to $60 per month. I'm done. I'm switching as soon as I can figure out which company/service to with. read more

After moving near DTLA, I was weary of getting screwed over by ISP oligopolies like Spectrum; I had used them before and developed a grudge over them on how now they prey after me, like the Evil Queen trying to lure me in with 'free x month unnecessary phone-TV-Internet deals' instead of poisoned apples. But, my landlady told me that she and the ex-tenant here used Starry. So, I checked it out, through slight hassle got it set up, and they gave me a free month before charging me $50/month. Throughout my 1.5 years of using Starry, the speed was almost consistent, reliable, and fast - see attached photo for Internet speed test. Now that I am moving out, I was able to cancel my service in 3 minutes? after not reciprocating Cody's very friendly customer service through phone. I was impressed that I'd get a pro-rated refund for the remaining days of the billing cycle and it made me want to leave a good review for Starry. Thank you Cody - hope you do consider moving to Asia one day :) read more

Starry Internet - Internet Service Providers Near Me

I waited so long for Starry Internet service to become available in my area. They **seemed** straightforward, reliable, and upfront about the monthly cost. Finally, I was able to get Starry. The installation was fast and free, and the first year was a flat $30 per month--but that's where it ended. It is impossible to maintain a connection on more than one device, and switching from Wi-Fi to a laptop always requires rebooting the router. After the first year, it went up to $45. And often, it takes a while to download a movie or TV show. The connection falters, even though we are on the fourth floor of the apartment building, and there is nothing to obstruct the signal. Our internet went down, and it is a huge ordeal to get reconnected. The monthly cost will be $55 starting next month, and I will be changing to a more reliable Wi-Fi provider. read more

Starry Inc, is a scam. They run illegal operation in Los Angeles and Santa Monica They are offering services for fee yet their FCC Experimental License they currently have for this area strictly prohibits commercial operation. They can only conduct "experiments" without charging fees. You should all ask for money back! Its a scam. read more

Even though Zackary responded, her/their/his team has been ignoring me!!! ZACKARY IS LYING AND MISLEADING- SINCE THE REP REFUSED TO EXTEND THE DUE DATE. "It's technically automated" way to lie Z. also Z, I filed a BBB complaint and a Consumer Affairs report- WHY DONT YOU ANSWER THOSE. --- proof they just lie on here. Terrible customer service and they screwed me over after being affected by the LA fires. They refuse to extend the return of their equipment and without permission, charged me $150 And this is after i asked them to extend the date due to also an accident I went through. After an unprofessional response, I stood my ground and without any response to my email, completely ignored and still charged me for their equipment. I don't want the equipment I'm just physically disabled at the moment. But they don't care only to make money. still ignored me after filing a BBB report. they're taking advantage of fire victims in LA -shame on them read more

My neighbourhood is woefully behind in internet infrastructure and options. They are starting to lay fiber lines but not to my street. The only options have been AT&T and Spectrum, both for me have been absolutely terrible in service. I signed up 2 years ago to bring Starry to my building and it finally became available last week. They sent me an email the day it was available and I jumped to get it installed. It took a couple appointments because I wasn't given access to the telecom room (not their fault) but the 3rd time I was finally able to get it. I had my old internet service paid up for the month so it wasn't a risk to give this a try. The installation took less than an hour, the technician explained everything to me and we were up and running! So far, the speeds and connection are phenomenal! I'm working from home and sending very large audio files and graphics all day. What took several minutes before (and some failed uploads) now takes seconds! Before, I'd hit send, put the kettle on and make some tea and come back to see it still uploading. Sometimes I had to tether to my mobile phone to get files uploaded because they'd just time out and fail. Also, with my old service I couldn't have any other sources using the internet whilst working but now I can watch streaming TV service and still send files. I really, really hope this service keeps up as it is. The technicians and customer support are fantastic and the internet service itself is simply brilliant. These are screenshots of the speed test on the old internet and Starry taken on a laptop with WiFi. For my work computer I use an ethernet connection and the download speed goes up to 145 mbps and higher. Upload speed both WiFi and Ethernet connection stays around 114 mbps. read more

Starry Internet - Internet Service Providers Near Me

TLDR; Spotty Internet, Broken promises I signed up for the Starry Internet service initially when they offered the $25 Visa card and free month, but they would not honor this cause they said the coupon code was "expired" even though they kept e-mailing it to me at the same time. In addition, once I had the internet installed, it is constantly cutting out, and is extremely laggy. As someone who works from home, this has been a complete disaster and I often have to resort to hot spotting in my own home. Pretty disappointed in this service and false marketing schemes that they don't even honor. I had high hopes given all the positive reviews but can't help but feel let down. read more

LOL This is my reply to Starry's comment below. YOU DOUBLE SUCK! How many times do we need to call? I think we have Called 5 times already. Your tech guy came out Friday and told us it would be working by Saturday after 1pm and gave us his "Personal Number" to call if we had problems. Well it was NOT fixed and we called the number your tech guy gave us and what do you know.... NO answer and NO ability to leave a message. We sent a text and what do and you know... Crickets! Monday came and went no tech support and yes continued outages. Then they said Tuesday it would be fixed and could not give us a time that it would be fixed. Really? Ok so let see if it works after Tuesday We were the first in our building to get Starry and convinced our LL to allow the installation. AND NO WAY will we recommend you to new tenants. Original post: Starry you on our "you suck" list for service satisfaction. 2 weeks of continuous internet dropping out MULTIPLE times a day. This is now costing us Big Bucks! Our income relies on internet service because we capture streaming zooms and cannot work due to your FAILURE to fix our service. read more

Starry technician broke hooks on a base of my Blink door bell that keep cover on a place, when was moving cover to connect bell to Wi-Fi, that is why when he tried to put cover back it was keep falling. I complained to starry support and asking them to replace my bell. The field office manager refused and the technician was blaming me. So let see what happened- technician removed cover from base, connected Wi-Fi then put cover on place but it did not stay on place. He tried several time, then i try, then he said hooks are broken and suggest me keep cover on base with tape. My first email I sent on June 28, today is August 15, that means they ignoring me and they don't care about loosing costumers. read more

Starry Internet - Internet Service Providers Near Me

moved to a new house I needed Internet, so I called Starry Internet two days ago and applied for it, but there is still no action. Other Internet companies try very quickly and kindly to acquire new customers, but Starry seems to be overfull. Lack of explanation and lack of business mind I will call other internet company read more

It's been 1 month since we went to Starry after being disappointed of Spectrum. I can say that the Internet is pretty fast. That's actually what you need, right? But I put 4 starts because of installation. Oh man it was terrible... the Starry guy spent 3,5 hours to install it. Looked like he just was trying to make his hours because most of time he was walking somewhere for searching right cable. Why couldn't he just take all of them from the car? When I saw the ads of Starry it told: "we respect your floors and use shoe covers" or something like that. Of course This guy had walked on our carpet (we don't wear shoes at home) for around 30 times Moreover he left the mess after him that we were cleaning for another 1 hour. So if you have enough time and you're not afraid of dirt and mess, Starry is really good fast internet! I hope soon they will train their employees. Btw if you want a discount (like 1 month of free Internet) try to google: "starry coupon/promo code" and you can find something interesting! read more

I went from spectrum to starry and have had minimal issues. I literally had no internet when using spectrum. I have had the starry people come twice and every-time it's been professional. $50 a month is affordable and you can put it on pause easily when you are out of town which is nice. read more

Best installation process I've ever been through with a knowledgable technician that was concerned with all my questions and did not leave a mess at the wall installation. Quick, reliable internet so far with no downtime and consistent speeds. Also where else would you get an upload speed that matches the download one?? Such a bonus to not have to try to renegotiate my rate every year with the reasonable price. You can use your own router with their modem/router device so that you can have multiple ethernet ports. About 6 months in and I'm still experiencing great reliability and speeds. read more

I never leave reviews, but when you disconnect 10x a day for two months straight, you make an exception. My internet has been more unreliable than my father in my teenage years. I now use my phone as a hotspot more than the actual wifi. I've been calling every day to the point where I don't have the energy to call anymore. I'd rather stare at the wall and tell my coworkers I can't make the Zoom meeting today. I also play Xbox offline like it's 1999. I've been telling Starry to send someone over to replace what-might-as-well-be a brick, but they never do. (This review has been posted using a hotspot) read more

By far the worse service I've EVER had. Not only does the internet always go out but they always charge double and say that they charge the current month and the following month... huh ?! When calling customer service everyone seems incompetent. Only reason I got them my apartment complex offered their service but I rather pay double with spectrum than to deal with these people again! read more

When it works, it's fast. But, it goes out nearly daily at this point. I wanted a good alternative to spectrum, but looks like I'll be going back. I work from home a lot so I need reliable internet. Every time we reached out there was always an excuse for why there was an outage but the service never got any better and nothing ever got fixed. I do not recommend. read more

I really do not recommend their service. Every month, we get disconnected 3 or 4 times because of an outage. I work remote and it's not ideal when you do meetings. I cannot emphasize this enough. Their service is really unreliable. Switching to Spectrum! read more

I thought the offer of FREE INTERNET for 4-5 years in NYC from Starry was an offer I couldn't refuse. I would be saving so much money. The Government is somehow funding free Starry wifi for the region-why exactly, good question. It works, but it literally feels like I'm in a microwave in my Brooklyn apartment now. BEWARE OF THE EMF's. Yes its a real thing. I had a migraine all night after the install and couldn't sleep, ringing in my ears, restless. I did my research googling "EMF RESEARCH" and even the World Health Org. says it causes abnormal cells, DNA, which leads to cancer. So what do we do as a society bombarded with 5G towers on schools and the tops of churches? Labtops in schools etc. There are things you can do to safeguard yourself and family. It's everywhere. Please do research! The regulations for safety in this technology are 20 years old as stated in following video.... Please watch TED talk Berkley with called: Wireless Wakeup Call with Jeromy Johnson for a quick intro. Health over profit. They aren't doing anything to protect us. Be well friends. You have to steer your ship. read more

Amazing internet. I've had it for 1.5 years now and it's more reliable than TW and a fraction of the price. And you get one month FREE with my referral link: http://email.starry.com/e/c/eyJlbWFpbF9pZCI6ImRnU2dpZ1FEQU15U0pNcVNKQUdLclpTcmFMQUVIc2pfQ1ZZdWVHST0iLCJocmVmIjoiaHR0cHM6Ly9zdGFycnkuY29tL3IvMXBtbDF0IiwiaW50ZXJuYWwiOiJhMDhhMDQxM2JhYWQwMWNjOTIyNCIsImxpbmtfaWQiOjM0OTc3fQ/df575d78a3e5fd17e74432cebde616fb70ce5ce5f687a168d7306e00132052c3 You will never look back. It's absurd to keep wasting money on other providers that cost 4x more yet are unreliable. The handy app let me monitor everything and pay the bill. No complaints. read more

Starry is a very serious when it comes to the user experience, after the terrible interaction with spectrum switching to starry was a very fortunate experience. Not only the price is great but the internet speed has always been top notch, I never had to worry about it. And the best part of it is that starry customer support is always quick to respond and you don't need to call them they usually reply to your email within hour or so, they also have a live chat where you can talk to them over their website, I love this type of communication it is easy and informative. I remember coming back home at night at 2:00AM and suddenly the internet wasn't working so I decided to write an email instead of calling at that hour and I couldn't believe that they actually replied within 30 minutes, explained to me the problem with service disruption and the internet was back on. They truly care about the customer experience kudos to them! read more

I'd give zero stars if I could, I've had issues from day one, I had some guy come last week for a "service call" lazy lazy lazy! All he did was replace the router and leave, refused to test anything else, just two days after, I now have no internet at all? I've been on the phone for 147 minutes with no signs that anyone will actually answer the phone. If you can afford to lose your job (if working from home) go ahead and switch, you'll be jobless real quick. read more

What ever you do stay away from this internet company. The worse internet and even worse customer service. They are the only company(very conveniently) that providing internet service where I live so I don't have a choice but using them, but if I could avoid I would. Service is always stuck or slow even with the upgraded service which I have. when trying to call for help been waiting for 45 minutes and some times more just to get to talk to some one. STAY A WAY AND DO YOUR SELF A FAVOR!! read more

What a joke of a service, where do I even start? I wanted to test out Starry since they just got into my building, while still hanging on to my cable connection (Consolidated Smart). What was most interesting about their service, was the fast upload speed (100mb/s), when compared to my cable service, was 5x faster. Now mind you, I was paying only $35/mo, so paying the extra $15/mo for Starry felt justified just for the upload. Installation was quick for the most part, but once I tried to setup my router, wow, what a headache! Typically, routers do not need to be registered with ANY ISP I have used, yet Starry, needs this. Why? Have no idea. After sitting through their customer service for hours figuring this out, going back and forth as to why I wanted to use my OWN router (so strange and ISP would even question that), the incompetent agent finally got a more "tech-savvy" colleague to set up the mac address. You know what was more infuriating? The fact Starry agent's were unable to tell the difference between a ROUTER and a MODEM. Anyways, had the service for a month and half now, and I am definitely going back. During this trial, my service dropped nearly every other day, at least 5 minutes at a time. Yeah, it's not long, but unacceptable when you're in the middle of a conference call for work. I called Starry support, and their solution was to use the Starry router, and not my own. Even after mentioning to the agent that the router wasn't the issue but the modem was, they only reiterated that the problem was my ROUTER. So to test their claim, I connected my cable modem to my router, and of course, IT WORKED. Not only was the agent completely oblivious to basic networking, they had the audacity to inform me my router was the issue. TLDR; Connection drops every other day, incompetent customer service. read more

Horrible service. Zero support. Will raise your prices after you sign up then not deliver reliable service. If you rely on internet service in NYC do NOT use Starry read more

They started out amazing then the catch quickly can. For the past two months I've been having WiFi issues with Starry. When things got real bad two weeks ago I called starry to let them know I'd been experiencing disconnection issues they had me trouble shoot for about an hour. Everything they asked me to made the situation worse. After there was no success I expected them to schedule for a tech to come fix the issues, but NO! The person got of the phone with me and that was that. No one ever followed up with me. A week went by then the same thing happened after being on the phone for 90 minutes. The person promised the would follow up with me the next day but it didn't happy. I called a third time, and again they tried to have me do more of the same troubleshooting. At this point I was fed up and demanded they send a tech out since nothing was working. It took me a four phone calls, and several emails just for them to schedule a tech to come see me on December 2nd, the date of this review is November 27th. Therefore I have to go an additional 5 days with no WiFi on top of all the other weeks I had to live with no WiFi. Please hear my warning. If you run a business that relies on Wi-Fi, do not get Starry. You will end up loosing money, and business. Starry has the worst customer service I've ever experience... it's not even close. Spirit Airlines have better customer service than Starry read more

Starry Internet - Terrible wireless router - Internet Service Providers Near Me

I scheduled to have Starry Internet installed in my new apartment and they sent me a confirmation email saying that a technician would be arriving at my place between 12-2. On the day of I waited around for 2 hours and was never contacted by Starry. When I called the help line they put me on hold for 20 minutes and then said there was some kind of error and the appointment was never confirmed in their system. Essentially there must have been a problem on Starry's end since I did receive a confirmation email on my end. They did little to apologize and told me the only available appointments were the next day (unfortunately I had to work and could not afford to spend another day waiting around) or in over a week. Very unprofessional and disappointing read more

Starry Internet - Confirmation email from Starry even though "there was an error and the appointment was never confirmed" - Internet Service Providers Near Me

We used to pay $89.99/month for ONLY Internet service from Spectrum. Fortunately my apartment complex was promoting Starry internet and gave it a try after reading all the reviews online (both Starry website and other online reviews). It was the best thing we did!! We pay $30/month (promotional deal) with no contract, no price increases. Making appointment to install was pretty easy and the day of installation, technician came 15 minutes before. He made sure everything run without issue before he takes off. The installation took about 20 minutes. It's been 3 months but no slower connection or failure. Starry offers same speed as Spectrum. We're very pleased with their service over all :) If you are not getting, you're missing out! read more

All the negatives reviews are on point here, too. How sad. The service really does suck. Slow and goes in and out everyday. Everyday. Their app is useless because it basically lies to you that the speeds and connects are great. What a joke. Please don't waste your time with the change. Thank you read more