We got Frontier fiber installed back in December 2025. But since the line is across the street they had to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished. read more

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't. We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned. read more

I am having an absolutely terrible experience trying to get internet set up at our home, and unfortunately, we have very limited provider options. I originally ordered service on March 31st... and it's been a mess ever since. I've had multiple appointments confirmed, all requiring someone to be home for a 4-hour window, and not a single technician has shown up. I call the day before, the day of, and each time I'm assured someone is coming, only for no one to arrive. The number of hours I've spent waiting around and on the phone (over an hour today) is honestly unbelievable (and not in a good way). What's even more frustrating is the lack of communication and coordination, internally, they don't even seem aligned on what's happening. At this point, I'm beyond frustrated but stuck due to limited options. If you have a choice go elsewhere, do it. read more

They r the worst and give you fake charges when you try to cancel and make you go to collections to recollect. They make you call different departments like 1000 times. It's just soooooo god damn frustrating. Stay away from this place. Setting up was also a god damn pain in the butt too. Many different technicians came and they always upsell you. I even paid a bit more and the internet speed was the same. It was also impossible to cancel so I was paying the more expensive fee for months before. Like what kind of terrible company is this. read more

1. They charged me a few times in one month. 2. I was charged 350 but it was only suppose to be 45. 3. They only gave me back 250 4.that same month i was also charged 250. read more

It isn't often that you receive Really Good Service. This time, I have to say, my experience with Nolulama was wonderful. I hope her bosses can see this review because she deserves this praise. She remained on the line with me as I was trying to get the correct information for my account. She was kind, courteous, and just all around professional. Thank you Nolulama for this great experience today. Although my situation wasn't resolved yet because of inadequate information on my part, you still showed so much thoughtfulness. Please accept my thanks. You are a star!!! read more

Customer service is AWFUL!!! We have lost internet with Frontier Fiber more in the 3 yrs we've had it than we ever did with Comcast in the 10 yrs we had that!! Cheaper (?) isn't always better! Internet went down today and coincidentally they don't have one single technician in all of Frontier land available until June 30th! Then I'm supposed to you know, just take that day off of work, because I'm obviously rich, and wait some time between sunrise and sunset for a technician to come out and fix the "physical" error that's going on! Well guess what my fix is going to be? A new provider!!! read more

I received a promo for free 3 months and a $100 visa GC if I signed up. Such a great deal why not! Fyi: not worth your time. I signed up and schedule a fiber optic install date. The date comes by and no one shows up. Few days later the installer comes, fortunately I was home and was able to let them do their thing. After it was installed the person stated that now a frontier tech will schedule an appointment to install the service. The tech that came and installed the service was great. He was quick and able to help troubleshoot some other issue I was having with my network switch. I receive a notified that I have my first payment coming up. Wait I thought I got 3 months free? I hit up the live chat and they stated they can't do anything about it and to call frontier. I call frontier and it took over 1 hour to receive a live person. I mention to them that I was suppose to get 3 months free and they looked into it and decided to credit my account for this billing. They then stated for the next 2 billing cycles to get credit I would have to CALL again each time for them to apply the promo. I signed up for 3 months free and I have to call each time to have them apply the credit? They said thats just how it is. Internet so far reliable and quick. Customer service - TERRIBLE. If I knew I had to call every time for credit I wouldn't have signed up. I believe. Now i'm locked into a year service or else I would have to pay termination fees. Don't sign up with frontier internet. read more

This is a unprofessional Internet company they were charging my over 1 years and a whole WiFi 10.00 a month and I never received it and so they gave me 89.49 credit that's not 2 years so I called to cancel. Canceling is so bad I was on the phone over 2 hours just to cancel I nit paying my last payment because they have my credit now they are going to send my 85.00 to collections when they have my credit I would not go with them at all Go to spectrum they're better read more

Frontier Internet - Telecommunications Near Me

They are an absolute nightmare to cancele. I am still being charged two months after I canceled them. I will never use you again

I started Frontier Communications service for a rental property that was supposed to be month to month. I was told it was montht to month and no early termination, no restocking fee if I send in the equipment after usafge. For the last 2 months, Frontier has been sending me an Early Termination Fee of $66.30, plus restocking fee of $50.00, plus tax and other charges, totaling $120.88. Now theyr have threatened me with collections and reporting me to the Credit Bureaus. I have had a really hard time being given the run around trying to remove these charges. This is ridiclulous. read more

Internet connection issues constantly. Their service app is almost unusable. Overall, would not recommend. ​

Horrible company that will not stop calling me. Do not ever give them your information as they will sell it and you will never get any peace. read more

When Frontier's fiber service became available in our neighborhood, I was one of the first to sign up. It hasn't disappointed. The download speeds are at or near the promised 1 GB, what makes fiber different is the upload speed is also identical. I did hesitate becoming a Frontier customer given their past reputation for poor customer service, but that hasn't been my experience. I've had service techs visit me twice, both on time and successful with their service. Price point is a bIt higher than the competing cable service (then again, you kinda have to get their cell service to get the best deal). Still, service has been fast, mostly trouble-free, and consistent. read more

So they are super receptive on signing you up and charging you. However, once you cancelled, there's no customer service. They keep charging me for internet service that I cancelled. Tried to call and talk to that stupid Giga agent. Terrible, never again . read more

Absolutely the worst place to get Internet.I am disabled and when I called to cancel the man was the most hateful person who has ever spoke to me.I got 3 bills all adding up to over 220 bucks. As a disabled lady it's either pay or the fk up my credit .So I had to pick that or food .Please folks don't use this company.They love ya until you cancel. read more

This company is fraudulent. We moved, and therefor canceled our service. The representative on teh phone assured me that my accounts were all square. Then I get a a bill for $50, and there is no way to contest it with them, and they forwarded it to a collection agency! Do not use them!! read more

I've been with Frontier for over 7 years this past 6 months I changed to the 7 gig or whatever bs is the best they have been screwing me over they never have anyone to talk to always direct me to some Indian call center they never know what's going on, its a mess I have them on auto pay and every month it says late payment or past due because it doesnt charge us they are the worst internet service around and the customer service is horrible I hate it waste of time read more

If I could give ZERO STARS I would. My family has been used frontier for our household for over a decade. Within that time we've experienced some hiccups with our internet. Losing Internet for 1-2 days and this would happen every few months. it wasn't too much trouble to fix. But 3 weeks ago our internet stopped working AGAIN! It took 4 days for someone to come out to work on it just for them to tell us it's "a construction issue". We were told someone else was going to come out and fix it but only crickets in response. We talked to customer service 5 times and talked to 3-4 different departments every time. No one can even tell us when they can send another person out to fix our problem. Thus, we've been without internet for 3 weeks going on to a month now. read more

Very poor service ever since they were purchased by Verizon in January 26. Now they offshore all the phone support and it's very poor. They try to charge you $150 if you want tech to come out to fix their lousy equipment. Really gone downhill. Find someone else to do business with because Frontier is no longer good. Too bad Verizon ruined a great US company and shipped all the jobs to India. read more

Bill increases without notifications but the worst is many, many, many outages. This company cost me $$$$ because incould not work due to again...many, many, many × infinity OUTAGES!!!!! read more

Very bad customer service and poor internet connection and also not friendly customer support!l Technical support team are unable to resolve the problem but they charged for nothing! Think twice before using this service! read more

I canceled my service due to a move and received a final bill, which I attempted to pay. However, because my account had already been deactivated, I was unable to complete the payment. I contacted customer service at the time and was assured that my account was fully up to date. Two months later, I received a notice that the balance had been sent to collections, resulting in a 120-point drop in my credit score. I then spent several hours trying to resolve the issue with both Frontier and the collections agency to settle the outstanding balance. Overall, this was a very frustrating and disappointing experience. read more

Service tech came Tuesday and replace ONT box. Internet stopped working again 2 hours after he left. Called customer support 4x this week and they troubleshoot the same way finding no issues. I told them to send a tech out and had one scheduled 9/11. He never came and they set our ticket as resolved. Every time I'm on the phone with someone for over an hour. The guy I talked to today spent over an hour troubleshooting and found no issues.... When I am literally getting dropped while I'm wired directly into the ONT and getting 300x2 speeds. He said he couldn't send a tech out unless we upgrade to 2G circuit.... Scammers We're getting drops constantly throughout the day for hours at a time. Unusable while I'm trying to work. Pathetic service and horrible network. There is something wrong with the ISP side and they don't know how to resolve it. There's issues with all of it. Stay far away from this trash network. Don't bother read more

Frontier Internet - Speed test directly on the ONT box... and supposedly there's no issues. - Telecommunications Near Me

Normal internet connection and frequent disconnection to the service. Terrible customer service, as they will try to fool you around with incorrect information which will cost you a lot of time and efforts read more

Frontier & Verizon are the Worst internet providers. Through most of December & January our Fiber internet kept going down each day for hours.I upgraded my plan in hopes that would help. That actually made my service get worse. I was frustrated and called to cancel my plan on 2/10/2026- I had requested a refund of all the time my service was down and was asked to call back after my service was cancelled. I had paid my last bill with them on 02/04/2026 in the amount of $109.99 and returned my equipment. Now they are billing me again after I cancelled my service on 2/10/2026 in the amount of $141.25 they said it's a valid charge and that the refund was already applied. Yes worst service ever.....Why Do you wrong honest customers. read more

Ive been with Frontier for decades. They just came back to Verizon. In recent moths their customer service had inproved greatly---until today. Bill posted to my account today. It wont let me pay on line or via their pmt center. "unable to process". Spent 45 minutes trying to reach a live person---they just send me from cust service robot to pmt center robot and they continue to send me ack and forth to each other. How frustrating--Terrible...Why wont they allow a real person to assist? I still cant pay and I have noone to help just bots who "dont get it"... read more

AVOID, THEY DONT GIVE A DAMN ABOUT YOU FROM DAY ONE. I told their installer however he runs the cable, i just dont want it hanging in the middle of garden. I come back to see that is exactly what he had done, but also installed the modem on she ceiling where your head hits passing thru. Called them to correct this, they came and said they'll be back. They never did. read more

In an effort to help my elderly neighbor I have spent 90 mins transferred across Frontiers customer service platforms. IT, retention, back to IT... They REFUSE to send a tech. She did not experience a power outage. The system simply failed. I've never experienced this level of ineptitude. I have nothing positive to say. read more

The absolute worst customer service and crappiest equipment they can install. No technicians work on the weekend, so if a piece of equipment goes out on a friday, you are screwed until sometime the next week. Without internet now for 4 days and it would have been worse if I didn't call and keep hounding them to change it sooner. There is NO US customer service either, you get connected to southeast Asia and pray they know what you are talking about. The ONT device is such a POS that even when not working; it shows green light as if it is. I've never seen such faulty piece of shit equipment in my life. Everyone at this company from the CEO on down can go fuck themselves. The worst part about it is THERE IS NO OTHER PROVIDER WHERE I AM AND AM STUCK WITH THIS TRASH. The only positive is that the internet speed is fast. Everything else is a complete joke about this "company". read more

I was told my monthly bill would be $50 a month. The first month was but after that they started charging me $85 without notice and I've called and texted and nobody has gotten back to me. I took my bank information off my account and I'm going back to cox, it was cheaper for unlimited data and I never had issues read more

Avoid at all cost. I cancelled my plan back in January but they still charged me for the February bill and their reasoning was " I would like to set a proper expectation that Frontier bills one month in advance. Once bill has generated to your account before a change has taken place, you are required to pay that bill" ?? This makes no sense. Such an unethical company. I eventually got the bill credited back but what if you didn't look at it carefully and never questioned? read more

I upgraded my internet service but did not sign up for whole home wifi. The bill came includining this extra $10 cost. It is very hard to get someone to resolve this and remove the charge from the bill. What a scam. read more

They messed up my internet service costing me lost wages from work and were more expensive than my previous internet provider. Then they are charging me more money for cancelling my service. read more

HORRIBLE AI Customer Service. No physical store where I can visit. Go with Spectrum. At least you can still talk with a person and visit a store for help. They (real customer service people) have always been knd and helpful. read more

Customer service sucks everything sucks no body answers can get of hold of customer service the machine or ai just doesn't want to pass the call .. The price is to much for simple regular channels read more

Frontier really does not deserve even one star. I don't understand why Verizon would even want to partner with them. Frontier did not show up for an installation last Saturday. There was no message from them explaining why they did not show up. And their office was closed on Saturdays. I called them on Monday . . . another highlight: try calling them! There is no live person. The AI switches you to Spanish midsentence. After the fifth attempt, I finally hung up and called Verizon. The Verizon rep was kind enough to try to find someone at Frontier. In the meantime, I tried to sign into my account at Frontier - and surprise! that did not work either. I hung up after waiting for an hour. If Frontier does not care, why should I? There are plenty of other, hopefully better companies out there who actually want my business. read more

Internet installation resulted in unauthorized drilling through the exterior wall of my rental apartment. No notice, no consent, no explanation. Permanent cabling and equipment were installed using nails. As a tenant, I cannot legally remove or repair this damage. Frontier later advised me to file a damage claim instead of resolving the issue. Poor communication, careless installation practices, and no accountability. Renters should be extremely cautious. read more

Review your bill each month for additional charges because they pop up without warning. The only way you will get your bill corrected is to speak to someone--the app and website won't help. We choose them because they are the only option in our area, not because of the service. Don't trust them! read more

Internet was good MOST of the time. Definitely would faulter regularly. I thought I would try something else for a year and maybe come back. DEFINITELY not coming back now. $50 equipment restocking fee..."to erase your data off of it and refurbish it before sending it out to another customer.". Very thoughtful to charge me to keep my personal data safe. Of course I could press the button on the bottom of my router on my own, thank you very much. Never gonna let them screw me over again. Not making that mistake twice. read more