When Frontier's fiber service became available in our neighborhood, I was one of the first to sign up. It hasn't disappointed. The download speeds are at or near the promised 1 GB, what makes fiber different is the upload speed is also identical. I did hesitate becoming a Frontier customer given their past reputation for poor customer service, but that hasn't been my experience. I've had service techs visit me twice, both on time and successful with their service. Price point is a bIt higher than the competing cable service (then again, you kinda have to get their cell service to get the best deal). Still, service has been fast, mostly trouble-free, and consistent. read more

They r the worst and give you fake charges when you try to cancel and make you go to collections to recollect. They make you call different departments like 1000 times. It's just soooooo god damn frustrating. Stay away from this place. Setting up was also a god damn pain in the butt too. Many different technicians came and they always upsell you. I even paid a bit more and the internet speed was the same. It was also impossible to cancel so I was paying the more expensive fee for months before. Like what kind of terrible company is this. read more

I started Frontier Communications service for a rental property that was supposed to be month to month. I was told it was montht to month and no early termination, no restocking fee if I send in the equipment after usafge. For the last 2 months, Frontier has been sending me an Early Termination Fee of $66.30, plus restocking fee of $50.00, plus tax and other charges, totaling $120.88. Now theyr have threatened me with collections and reporting me to the Credit Bureaus. I have had a really hard time being given the run around trying to remove these charges. This is ridiclulous. read more

Very bad customer service and poor internet connection and also not friendly customer support!l Technical support team are unable to resolve the problem but they charged for nothing! Think twice before using this service! read more

This company is fraudulent. We moved, and therefor canceled our service. The representative on teh phone assured me that my accounts were all square. Then I get a a bill for $50, and there is no way to contest it with them, and they forwarded it to a collection agency! Do not use them!! read more

I've been with Frontier for over 7 years this past 6 months I changed to the 7 gig or whatever bs is the best they have been screwing me over they never have anyone to talk to always direct me to some Indian call center they never know what's going on, its a mess I have them on auto pay and every month it says late payment or past due because it doesnt charge us they are the worst internet service around and the customer service is horrible I hate it waste of time read more

This is a unprofessional Internet company they were charging my over 1 years and a whole WiFi 10.00 a month and I never received it and so they gave me 89.49 credit that's not 2 years so I called to cancel. Canceling is so bad I was on the phone over 2 hours just to cancel I nit paying my last payment because they have my credit now they are going to send my 85.00 to collections when they have my credit I would not go with them at all Go to spectrum they're better read more

Frontier Internet - Telecommunications Near Me

Normal internet connection and frequent disconnection to the service. Terrible customer service, as they will try to fool you around with incorrect information which will cost you a lot of time and efforts read more

I received a promo for free 3 months and a $100 visa GC if I signed up. Such a great deal why not! Fyi: not worth your time. I signed up and schedule a fiber optic install date. The date comes by and no one shows up. Few days later the installer comes, fortunately I was home and was able to let them do their thing. After it was installed the person stated that now a frontier tech will schedule an appointment to install the service. The tech that came and installed the service was great. He was quick and able to help troubleshoot some other issue I was having with my network switch. I receive a notified that I have my first payment coming up. Wait I thought I got 3 months free? I hit up the live chat and they stated they can't do anything about it and to call frontier. I call frontier and it took over 1 hour to receive a live person. I mention to them that I was suppose to get 3 months free and they looked into it and decided to credit my account for this billing. They then stated for the next 2 billing cycles to get credit I would have to CALL again each time for them to apply the promo. I signed up for 3 months free and I have to call each time to have them apply the credit? They said thats just how it is. Internet so far reliable and quick. Customer service - TERRIBLE. If I knew I had to call every time for credit I wouldn't have signed up. I believe. Now i'm locked into a year service or else I would have to pay termination fees. Don't sign up with frontier internet. read more

HORRIBLE AI Customer Service. No physical store where I can visit. Go with Spectrum. At least you can still talk with a person and visit a store for help. They (real customer service people) have always been knd and helpful. read more

Bill increases without notifications but the worst is many, many, many outages. This company cost me $$$$ because incould not work due to again...many, many, many × infinity OUTAGES!!!!! read more

Frontier really does not deserve even one star. I don't understand why Verizon would even want to partner with them. Frontier did not show up for an installation last Saturday. There was no message from them explaining why they did not show up. And their office was closed on Saturdays. I called them on Monday . . . another highlight: try calling them! There is no live person. The AI switches you to Spanish midsentence. After the fifth attempt, I finally hung up and called Verizon. The Verizon rep was kind enough to try to find someone at Frontier. In the meantime, I tried to sign into my account at Frontier - and surprise! that did not work either. I hung up after waiting for an hour. If Frontier does not care, why should I? There are plenty of other, hopefully better companies out there who actually want my business. read more

I canceled my service due to a move and received a final bill, which I attempted to pay. However, because my account had already been deactivated, I was unable to complete the payment. I contacted customer service at the time and was assured that my account was fully up to date. Two months later, I received a notice that the balance had been sent to collections, resulting in a 120-point drop in my credit score. I then spent several hours trying to resolve the issue with both Frontier and the collections agency to settle the outstanding balance. Overall, this was a very frustrating and disappointing experience. read more

Review your bill each month for additional charges because they pop up without warning. The only way you will get your bill corrected is to speak to someone--the app and website won't help. We choose them because they are the only option in our area, not because of the service. Don't trust them! read more

Frontier & Verizon are the Worst internet providers. Through most of December & January our Fiber internet kept going down each day for hours.I upgraded my plan in hopes that would help. That actually made my service get worse. I was frustrated and called to cancel my plan on 2/10/2026- I had requested a refund of all the time my service was down and was asked to call back after my service was cancelled. I had paid my last bill with them on 02/04/2026 in the amount of $109.99 and returned my equipment. Now they are billing me again after I cancelled my service on 2/10/2026 in the amount of $141.25 they said it's a valid charge and that the refund was already applied. Yes worst service ever.....Why Do you wrong honest customers. read more

Ive been with Frontier for decades. They just came back to Verizon. In recent moths their customer service had inproved greatly---until today. Bill posted to my account today. It wont let me pay on line or via their pmt center. "unable to process". Spent 45 minutes trying to reach a live person---they just send me from cust service robot to pmt center robot and they continue to send me ack and forth to each other. How frustrating--Terrible...Why wont they allow a real person to assist? I still cant pay and I have noone to help just bots who "dont get it"... read more

In an effort to help my elderly neighbor I have spent 90 mins transferred across Frontiers customer service platforms. IT, retention, back to IT... They REFUSE to send a tech. She did not experience a power outage. The system simply failed. I've never experienced this level of ineptitude. I have nothing positive to say. read more

I was told my monthly bill would be $50 a month. The first month was but after that they started charging me $85 without notice and I've called and texted and nobody has gotten back to me. I took my bank information off my account and I'm going back to cox, it was cheaper for unlimited data and I never had issues read more

Sell out to Verizon and from day one constant disruptions and loss of signals everyday! Excuse was interrogating into VIOS, is Spectrum still available? read more

So they are super receptive on signing you up and charging you. However, once you cancelled, there's no customer service. They keep charging me for internet service that I cancelled. Tried to call and talk to that stupid Giga agent. Terrible, never again . read more

AVOID, THEY DONT GIVE A DAMN ABOUT YOU FROM DAY ONE. I told their installer however he runs the cable, i just dont want it hanging in the middle of garden. I come back to see that is exactly what he had done, but also installed the modem on she ceiling where your head hits passing thru. Called them to correct this, they came and said they'll be back. They never did. read more

Service tech came Tuesday and replace ONT box. Internet stopped working again 2 hours after he left. Called customer support 4x this week and they troubleshoot the same way finding no issues. I told them to send a tech out and had one scheduled 9/11. He never came and they set our ticket as resolved. Every time I'm on the phone with someone for over an hour. The guy I talked to today spent over an hour troubleshooting and found no issues.... When I am literally getting dropped while I'm wired directly into the ONT and getting 300x2 speeds. He said he couldn't send a tech out unless we upgrade to 2G circuit.... Scammers We're getting drops constantly throughout the day for hours at a time. Unusable while I'm trying to work. Pathetic service and horrible network. There is something wrong with the ISP side and they don't know how to resolve it. There's issues with all of it. Stay far away from this trash network. Don't bother read more

Frontier Internet - Speed test directly on the ONT box... and supposedly there's no issues. - Telecommunications Near Me

The absolute worst customer service and crappiest equipment they can install. No technicians work on the weekend, so if a piece of equipment goes out on a friday, you are screwed until sometime the next week. Without internet now for 4 days and it would have been worse if I didn't call and keep hounding them to change it sooner. There is NO US customer service either, you get connected to southeast Asia and pray they know what you are talking about. The ONT device is such a POS that even when not working; it shows green light as if it is. I've never seen such faulty piece of shit equipment in my life. Everyone at this company from the CEO on down can go fuck themselves. The worst part about it is THERE IS NO OTHER PROVIDER WHERE I AM AND AM STUCK WITH THIS TRASH. The only positive is that the internet speed is fast. Everything else is a complete joke about this "company". read more

Avoid at all cost. I cancelled my plan back in January but they still charged me for the February bill and their reasoning was " I would like to set a proper expectation that Frontier bills one month in advance. Once bill has generated to your account before a change has taken place, you are required to pay that bill" ?? This makes no sense. Such an unethical company. I eventually got the bill credited back but what if you didn't look at it carefully and never questioned? read more

Everything you see on their website is misleading. The actual price is $5 to $10 higher than advertised, and the promised discounts are never applied. They claim you can get $10 off by using a debit card, but the promotion doesn't work. Instead, your total ends up being $5 higher than before, and customer support refuses to help fix it. Furthermore, the internet speed is unstable and fluctuates heavily during peak hours. If you have other internet providers in your area, you should definitely choose them over Frontier. read more

Everything.. This service is a mess and horrible. DO NOT get this serviced... problems from the initial purchase...weeks to run a line...weeks to get a tech to set up.. nothing ever worked an installer that barely speaks English gave me my network name and 2 minutes and left. Problems with connecting any device now no devices connect at all read more

Internet installation resulted in unauthorized drilling through the exterior wall of my rental apartment. No notice, no consent, no explanation. Permanent cabling and equipment were installed using nails. As a tenant, I cannot legally remove or repair this damage. Frontier later advised me to file a damage claim instead of resolving the issue. Poor communication, careless installation practices, and no accountability. Renters should be extremely cautious. read more

I upgraded my internet service but did not sign up for whole home wifi. The bill came includining this extra $10 cost. It is very hard to get someone to resolve this and remove the charge from the bill. What a scam. read more

Fiber 1gb service. The speed and quality are great, when it's working. The connection drops then resets several times per day, every day. This makes the service untrustworthy for any online financial transactions such as purchases, bill paying, banking, etc., or any other instance in which personal/sensitive data must be be submitted. Another issue is that customer service is completely non existent. Overall, Frontier is absolutely the worst ISP I have ever used. read more

We've been with frontier since they took over from Verizon our area is the Antolope Valley ca and its been for the most part problems and bad and worse service, and just a this past Monday they shut off my internet service for no reason at all and can't or won't turn it back on and ive been trying for a week to get it back on since we received the intent to shut it off 3 weeks ago and we did not request any changes in service but here I sit with no service and no reason why was given all ive gotten is were SORRY LITERALLY 50X And that's all ive spoken to no less that 10 reps over the that few days and simply given up and called Race the new company we have because they can't possibly be any worse than frontier I wouldn't recommend this company to the worst person I know they're just not what they promised read more

Customer service sucks everything sucks no body answers can get of hold of customer service the machine or ai just doesn't want to pass the call .. The price is to much for simple regular channels read more

Honestly, this has got to be one of the worst experiences I've had with an internet provider. They sold me on a service and lied and because it was a verbal sale they won't honor what they said. They also charge $50 restocking fee when you cancel your service, doesn't matter how long you've been with them. I've never heard of a company doing this before. Really disgusting business practices. read more

Internet was good MOST of the time. Definitely would faulter regularly. I thought I would try something else for a year and maybe come back. DEFINITELY not coming back now. $50 equipment restocking fee..."to erase your data off of it and refurbish it before sending it out to another customer.". Very thoughtful to charge me to keep my personal data safe. Of course I could press the button on the bottom of my router on my own, thank you very much. Never gonna let them screw me over again. Not making that mistake twice. read more

Before i even got the internet-i asked for a specific install date. It was confirmed by the sales person. I got a confirmation email. Day of, im sitting at home waiting for installation person. Get a text saying my installation appointment is confirmed for 2 days later, when im unavailable. I call them, they say nothing they can do, they dont see any installation showing for today. Next available is 2 weeks away. Im probably just gonna try to cancel if this is how the company operates. They could not care less read more

I switched to Frontier Fiber expecting reliable internet, but my experience has been the opposite. My fiber service has been down for more than 24 hours. When I contacted support, they told me it would be resolved within 24 hours. After that deadline passed, I contacted them again and was then told it would be fixed within 48 hours. I work from home, and this outage caused real disruption. The most frustrating part is the lack of accurate updates and constantly changing timelines. I've had service with Xfinity and Spectrum in the past, and I've never dealt with this level of downtime and poor communication. This has been a horrible experience so far read more

I used to have Frontier services and canceled for more reasons than I care to bother listing here. After switching to Charter Spectrum, I was happy until they began raising my bill a few bucks each month for no reason. So, I made the enormous mistake of switching back to Frontier (I thought now that they had been re-acquired by Verizon, they might be better). My Internet was installed just yesterday--if that gives you a clue of how bad things are for me to be writing a 1-star review and preparing to cancel already. What's more, the Internet is great (so far) and the technician was fantastic! Why the heck am I canceling then? Customer service. The worst I've ever encountered, and I dealt with Bank of America and Chase, so that should give you a hint. Remember how I said I had Frontier services years ago? Well, I made the apparent mistake of having the same email address now as I did then. A true crime against humanity, and the punishment has been severe. I can't login to my NEW Frontier account, only my old one. Because I used the same email address, I am only shown the "Services Disconnected, Limited Account Access" message. I can't view my services, I can't see my billing details, I can't setup auto-pay (probably a good thing, all things considered), and--worst of all--I CAN'T USE THE YouTube TV I am now paying for, and my Spectrum TV services have been disconnected. I need account access in order to link the new Frontier account to YouTube TV. I found this out the hard way, since multiple customer services reps told me all I had to do was "follow the link sent in the email." This "link" does nothing if you aren't signed in to your Frontier account; it only offers you a 2-day "free" trial from YouTube. You would think this would be a simple issue for customer service to resolve. Unfortunately for us customers, Frontier does not provide anything approaching what I would consider basic customer service. First, my services were installed on Friday, and there is no one to talk to on the phone after 5PM EST Fri, not until Monday morning. The CS number (which they try their hardest to hide, by the way), is 800-921-8101. God help you if you have to call (and me, too, I'm still not out of this mess). Now, since my old TV services are disconnected and my new ones aren't available/working, I have very unhappy members of the household. So, I tried their "Live Agent Chat." GIGANTIC mistake. Bigly mistake, even. I have spoken to about a dozen Indian reps over the past 24 hours who know absolutely nothing and can't even provide the appearance of helping. They have lied, told me to wait X hours, lied again, said they could help me if I did this, that, or the other thing (they couldn't), called me by the wrong name (I think their internal system is messed up or something), lied some more, told me they'd created technical tickets to the proper departments to fix the issue, told me to wait when I asked for the reference number of the ticket, then told me actually no, they hadn't been able to create a ticket because the "system glitched" on their end. Ugh. I can't even discuss it anymore, I'm sick. Going back to Spectrum. Save your time, money, and mental health. Please. read more

Service sucks, and they keep harassing by knocking my door every Saturday morning for survey. I asked them to stop but they keep coming. Don't waist your money. read more

Frontier Internet - Others that agree with me! Don't fall for it! - Telecommunications Near Me

The service and internet were terrible, making it a waste of money. The speed was sub par and when I tried to get tech help, they connected me with someone who barely spoke English! read more

Too bad 0 stars is not an option..... We upgraded our account a month ago and they set up a service appointment today (the first available) between 8am - 12 Noon. We received a "service completed" text when, in fact, no one ever came out. This began 2 full hours of frustrating calls that included the promise of a Supervisor's call back (within a half hour) that never happened. Problems include: Original order incorrect New router never sent Technician never showed Supervisor never called back as promised Today's "new order" included an item and additional charge we did not request. Now we wait again.... Stay clear of Frontier is my advice. read more

They promised to come three times to connect the Internet, but no one showed up for work.I cancelled the contract and they don't care at all.Worst company in the world, stay away from them. read more