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    BAI Connect

    4.2 (786 reviews)
    Closed 7:00 am - 6:00 pm

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    10 months ago

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    10 months ago

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    6 months ago

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    1 year ago

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    8 months ago

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    11 months ago

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    7 months ago

    Awful customer service takes forever to get an agent and they are not responsive or proactive

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    6 months ago

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    9 months ago

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    2 years ago

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    1 year ago

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    10 months ago

    Pretty garbage. The service goes down once to twice a month for a full day. It's been actually terrible. Stay away.

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    1 year ago

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    1 year ago

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    7 months ago

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    7 months ago

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    1 year ago

    The technician Sal, did a great job getting things connected with ease. Excellent service and thanks again.

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    3 years ago

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    Page 1 of 20

    BAI Connect Reviews in Other Languages

    Ask the Community - BAI Connect

    Review Highlights - BAI Connect

    I was able to get an installation appointment just a few days after signing up and Sal who installed it was great.

    Mentioned in 103 reviews

    Read more highlights

    Spectrum - Inside

    Spectrum

    (56 reviews)

    Sherman Oaks

    I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

    The repair last night was incredible and efficient I had a…read morebroken cable bad and on Monday I called to trouble shoot The cable service only function with the remote control So the phone clerk / technician, went ahead and scheduled an appointment for Nina Home technician to come in and also shipped a new cable box for me So last night, Sargis came in promptly at the appointment time changed the cable box installed the applications trouble shot and give me a new remote control I have to say I pay a lot of money to Spectrum for a monthly bundle of cable and Internet and Wi-Fi ($218+), but when it comes to their customer service and repair.... I have to give them 5 ‼

    Fusion Networking and Technology - Nice little UNIFI setup with AVAYA Phone system and CAT6 cable.

    Fusion Networking and Technology

    (46 reviews)

    Panorama City

    Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

    I work in a medical laboratory, and we're in the process of adding several new automated,…read morehigh-volume laboratory instruments, which connect over TCP/IP and transmit a substantial amount of data to our LIS system. The network design we inherited was not optimal, so we were looking at improving the topology while adding capacity. I was looking at several vendors to run some fiber from our chemistry room and one existing IDF back to our server room / MDF. I looked at several vendors and wasn't impressed. I had a vendor I'd previously worked with, but they weren't as responsive as I'd liked. This project is moving fairly quickly, and we needed someone to do the work sooner than later. During the process, I found Fusion Networking and Technology. I reached out to them for a quote, and received a call back the same day. I spoke to Gaspar, who was friendly, professional, and pleasant to speak to and work with. He came out to do a job walk the following week (I had some WFH days and various meetings, so the delay was on me, not on them). We discussed ideas, and then he sent us a quote (which was a good price and very fair), and contacted me to schedule the job. We happened to be in the office working on a Sunday, and he wondered if he could come out the same Sunday and start the job, which was a real treat. Gaspar and Junior drove out, showed up on time, and got to work. During this work, they were very careful respectful of our facility and laboratory instruments, and cleaned up after themselves. They completed the job at about the time they were scheduled to finish, and tested everything to make sure the fiber was performing well. The installation was tidy, attractive, professional, well-labeled, and they even left us a few extra fiber jumpers, which we didn't even know we wanted or needed. I tested all the runs myself and everything was connected at 10 Gbps, as expected. Unfortunately, now, we have to tidy up / mine out the old 66 blocks, mushrooms, cross-connect cables that happen to be OUR mess (which we inherited) and look horrible compared to the awesome work they did! But that's on us! If you need some fiber or cabling work, Fusion Networking is the way to go. Timely, professional, friendly, and affordable. I highly recommend them!

    Gbit Tech - Space X Starlink

    Gbit Tech

    (99 reviews)

    Sherman Oaks

    Gbit Tech did an amazing job with our home low-voltage / networking install. Golan and his team ran…read morehigh-speed networking throughout the house, wired up multiple ceiling access points, installed a fully wired security camera system, and mounted a couple TVs with clean in-wall wiring. Everything was routed back to a central rack in the basement, and the work was neat, organized, and actually tested. Not just "looks good," but properly finished. I also came in with a lot of specific requirements and definitely took us down a few rabbit holes. Golan was totally game to go there with me and think through the weird edge cases, but when things started getting a little too "okay, this is getting ridiculous," he'd pull me back and steer me toward a smarter, cleaner solution. I genuinely appreciated that. What really stood out is it never felt like he was trying to upsell me. Just honest advice, solid recommendations, and a clear priority on making sure I was happy with the end result. Professional, responsive, and detail-oriented. I'd hire them again in a heartbeat.

    Hired Golan to install a new Ubiquiti system with Unifi G6 cameras and I have to say Golan knows…read morehis stuff! He was so patient with me during our first meeting from answering all my questions to helping me make the right decisions on equipment needs. On the day of install, Golan and his team were fantastic. They worked carefully and with respect, something which can be a hit or miss with contractors. Golan consistently went above and beyond on answering questions and finding solutions to unique challenges. He's also as picky as I am on making sure everything is perfect! Golan is truly an artist when it comes to making sure your rack looks clean and organized. Don't hesitant to hire him!

    BAI Connect - isps - Updated May 2026

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