One of our Samsung phones broke And we went in to see what could be done. Turns out we had to replace my partner's phone, and with a promotion going on, I replace my own. We got excellent and complete service from Ivan, who is patient, and laid out everything and all the options. We were very happy with the service we got, and then we transfer data from our old phones to the new ones, which seem to take forever, but it's a necessary evil. I do recommend this place read more

This is my local Verizon and I tried to give them the benefit of the doubt but this is now the 2nd time I upgrade my phone and do this- you hand me a quote reflecting one thing and then I get a receipt showing a completely different monthly cost! This time luckily I caught it before walking out the store so Cris I think was his name- Hispanic dude with the man bun got upset and refused to fix his mistake of applying the wrong promo code so I chose not to take the phone and cancel the entire transaction because trust me when I say these "price adjustments" they want you to fight with customer service are not as easy as they claim. How about for a change we apply what you quote the customer. Check your receipts thoroughly they will apply the wrong one so they oversell you the phone. 2nd time at this location this happens after being a Verizon customer for over 15+ years. read more

Alberto is the guy! He was super helpful, patient and went the extra mile to reconfigure our family plan and also upgraded my son's phone on the spot. Very customer service oriented. Would definitely recommend asking for him if you visit the Sherman Oaks corporate store read more

Ivan was AWESOME!!! Hooked us up with a free trial for internet and helped us out each step of the way. I usually do not have such a good time at places like Verizon but he made it such an enjoyable session and even stayed after the store closed to make sure we were set. If the rest of the workers are like Ivan, this is a store worth checking out for services! read more

They have no problem to lie to get a new account. I had two lines with them and needed to add another account. They told me my bill for three lines would be $135.00. My actual bill was $197.00. I called them and they told me that they cannot do anything about it. I am looking my options to go to a different carrier. read more

Alberto was eager to help me with my plan - and patiently help he did. Thank you! : ) read more

Amazing customer service. These guys are great and patient and I would recommend anyone to go there for all your needs

We lost a phone and orerdred a Sim card at this location. I sent someone that was registered to this account to pick it up and they demanded money and wouldn't give the card. I called in 611 and they told me that they should of just gave it to them. Now I have to have them drive back. I will find out who did this and report them with a letter to the CEO of Verizon. I will be reporting the emloyee, manager and district manager. I am a 28 year customer. I didn't sign up to be treated like this. These guys want TO act tough and or aren't trained properly. HORRIBLE PEOPLE. HORRIBLE SERVICE!!! read more

They are not a reseller. They will help AFTER the sale, whereas resellers are less inclined to do so. On my visit I met Matthew. I'm old so I'm somewhat technologically challenged. Matthew helped get my gadgets working. I was happy. read more

Alberto had great service, was kind and helpfull! it was fast and easy, would totally recommend asking for him for any issues or any phone services! read more

Very manipulative staff. Super slimy crew of people. Do not buy your phone in store. Call or order online. I came in to buy a phone outright and was tricked by a staff member into a really weird deal where the promotion actually cost me more money and give up my already paid off phone. I had to call have Verizon correct my account. read more

I just found out that when my family made me switch to their Verizon plan I went to this store to port my number and the salesperson: added the $19/month protection plan on my phone!! Without asking me & without telling me!! I had no idea since I'm not the person who gets the bill. This is outright FRAUD. I bought my phone directly from Samsung and now it's a few years old. I did NOT request insurance on this phone. Stay away from this store!!!! They won't help you and they'll commit fraud read more

Honestly, the worst store to go to. Made my mom and my 95 year-old grandma wait for 51 minutes for service. All they were doing is dropping off an iphone for trade-in. The iphone was in pristine condition, so when it was finally time for service, the customer service agent took one look at the phone, complemented its condition, and processed the whole transaction within 1 minute. My mom made it *clear* that that was the only thing she was in the store for. SERIOUSLY!? What kind of customer service is that? Just ridiculous. If you don't make any other changes, at least learn to triage your customers in a more efficient way. I feel so angry on their behalf. read more

Headed into Verizon in December 13 looking to upgrade our phones, Matthew helped me & walked through all my options with my still owing 2 months payments on our existing phones. They also didn't have the iPhone 15 pro max in stock in all the colors we wanted, so he recommended to wait until the next bill closed, which would have given me only 1 month left to pay off. He gave me his cell number, so I could reach out & work directly with him. Texted him on the 19th & although he was not working that day, gave me a time to meet him there on the 20th, which I did. The entire experience was seamless & wonderful. Matthew listened to my needs, walked me through my options, didn't push me into making any decision & was just super helpful. I paid a few more visits, post initial, as I needed to return old phones & watches & through it all Matthew was awesome! The store itself is always clean & busy, so it's nice having someone you can reach out to for help & enabling you to feel like you are getting more personal service & are not just a number! This store will have my business moving forward! read more

I went in to this place as a business owner trying to add a line and buy a new phone. I also had a phone to return because I had just bought one. The person who was being added to the line was informed that I needed to call and wait on hold in order to accomplish this? Then they sent him outside (where I was waiting in the car) and locked the door behind them. I went to a different store to return my phone and found out I couldn't. I needed to go to the store where they couldn't add a line and conveniently locked the door behind. As a business owner I was already very unsatisfied. Now this store doesn't have open availability for me to return a phone again till Thursday even though. I'm outside. Further wasting my time because they can't be bothered with 5 minutes of work. Don't go to this location unless you'd like to waste your time. read more

EXCELLENT, Knowledgable, Attentive and welcoming group of technicians. I felt comfortable & heard. Thank you all!

I went in there with my wife because we purchase new phones from Verizon . Tyler helps us out with our new phones and transferred everything from old to new . Explain all the new things on the phone . Work for us over 1 hour and 30 minutes . If you go in this store wait for him , he is worth the wait . Very helpful , polite and treats you nicely . They are lucky to have hi working there read more

Had an experience with Josue here that made me feel like I was at a car dealership and not a phone service provider/retailer. I came in simply to get my loaner phone activated (that I received from Apple who is repairing my iPhone). He said there was one person ahead of me and then proceeded to sit next to me and chat which quickly turned into him aggressively trying to get me to sign up for some promo to add a line. I literally had to say five times I was not interested and did not need another line. He would not stop. He kept explaining to me it "didn't make sense not to do it" because it would reduce my bill. He also mansplained that this was a sales location and it was his job to try to sell me on the latest offers - that may be true but it's also a Verizon location and also their job to assist Verizon customers. After one of the several times I said I just needed my phone fixed, he eventually said he could do it and was able to activate the phone in about 10 min or so. I could have been out of there much faster if he didn't take advantage of my situation pretending he was helping while wasting both of our time trying to sell me on whatever. I try never to actually go into Verizon stores for this very reason. In the future, if I absolutely have to, I'll try my luck at a different location. read more

Alberto helped us out set me up wit a new iPhone 17PM was able to get me a great trade in upgrade , also helped my family switch over from another carrier and got them a massive deal on two new phones. Great dude , great customer service 10/10 read more

Terrible workers and they want everything their way. They pressure you and are not patient.

Eddy helped us today to switch to Verizon ! Super easy and very friendly guy !! Honestly 10/10 stars

Night and day difference from the Santa Monica location! I came to this Verizon store after getting horrible service at another location, and I'm so glad I did. The employee here was super helpful and actually took the time to process my order correctly. No hassle, no attitude--just great customer service. He got my new line set up and made sure everything went smoothly. This is the kind of service you expect when you go into a store. Highly recommend coming here instead of wasting your time elsewhere. read more

This location always is empty because the service I try to buy a new phone we out financial and the guy was during on shift they don't take care of me they even provide any info or make feel welcome for spend money . read more

Amazing experience after a pretty rocky start in the AM. Who knew Tuesdays were such a busy day of the week. I came into the Sherman Oaks location off Ventura Blvd and Hazeltine just next door to Mendocino Farms and Islands Restaurant as well as a few feet west of Taco Bell where Verizon Sherman Oaks has a shared covered parking lot with fellow business in their block. I was on a shared account with a friend and former romantic partner for the earlier half of our relationship together which bloomed into one of the best friendships I could ever ask for. He recently passed and while settling his affairs his family was kind enough to bring his bill current as well as my portion and canceling his service, but doing so shut off both lines rather than just one.... thus two trips to VZ began. When I was finally able to reset my pin (a true process lol) and get more detailed assistance... Rey was super helpful and did all he could think of to assist me. The customer service here is very spot on and attentive and most customer do see and appreciate the S.O. VZ crew as I do. Unfortunately this isn't always the case as there was a dispute with a verbally abrasive customer and reps while I was on the phone getting my line transfered for full service (and back on) that was handled pretty amazingly by staff and security on duty. Very professional even in a difficult moment and I still felt like Rey and co were there for all the customers.... Never missing a beat. Rey followed up with me to make sure I had everything I needed and I was on my way. Definitely hope to stop in here again for any Verizon needs and an upgrade down the line. read more

Verizon - Mobile Phones Near Me - Sherman Oaks, California

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An unexpectedly delightful visit. Not gonna lie, I've been avoiding going into the store to discuss changes I needed on my plan. Felt like terrible homework, and I was expecting to be pelted with used car salesman like patter. Instead, I was greeted by a group of cheerful employees who not only solved my problem, ended up lowering my bill when I was sure it would go up. To say I'm shocked is a bit of an understatement. I really like what they're doing with the store and I really like the energy the employees brought to our experience today. Props to Eric and Tyler for great service. read more

I had such a bad experience with this location manager. She was so bitchy and rude, unprofessional with everyone, even with sell guys who work there. I am so disappointed. It is so bad for Verizon. Probably they don't know what horrible service she is providing to everyone. I am sure she had low self-confidence I am so sorry for those working here to handle her attitude. Omg wow. Anyway, I called customer service, and they fixed my problem. Sells guys were so lovely, and they felt embarrassed because of her. I have had my version service for more than 22 years. I have never had this kind of experience. read more

Verizon - Low customer service - Mobile Phones Near Me - Sherman Oaks, California

Highly recommend the store. They had a great collection of retro games from old consoles. Nintendo. Sega genesis, turbo graphics 16. Xbox, PlayStation. And their in store setup was really cool looking. read more

Verizon - Case of games - Mobile Phones Near Me - Sherman Oaks, California

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Stephen was excellent for my boss! He was considerate and a great listener. He showed a ton of attention of detail and care to my situation and handled it accordingly. I left extremely more satisfied than when I came in. read more

I've been to other places and have wasted hours and hours of my time. You want something done and to be in and out with everything you need. This is your location. Specifically Matt Cole. I moved to another side of town and I still head back to hit up this store. Trusted employees. Trust location. This is your Verizon store in the valley! read more

Representative was very nice but not trained on the current specials. He misquoted us twice. I think he's honest but not properly trained. Frustrating. I think that the store is average. I think the three stars was more than fair. read more

Really great customer service, they looked at my account to make sure I had the best deal available, which saved me money, and even gave me new hardware for my home internet. read more

I stopped by this Verizon store today to upgrade to a new phone. The whole team was really busy due to a promo they have running, yet they were all so helpful and friendly despite the volume of guests! George was especially helpful answering all of my questions :) In addition to that, he was super friendly and asked how my day was. Thank you George & team for your great service!! read more

Such a bad experience that I am going to go past the District Manager to corporate. I went to the store to pick up a phone I ordered with a phone rep. Staffer "George" first couldn't figure out what I was picking up, and repeatedly asked what random old charges on my account were for. I repeatedly told him that I had no idea. George eventually realized that he was looking at old transactions. So George was, at minimum, confused. My mom noticed the same thing. Then George tried to charge me a fee that he said "couldn't be waived," even though the phone rep never mentioned it, and George later agreed to waive. When I said, "fine, but I am going to leave a bad review and take up the issue with corporate," George said -- with one of his eyes twitching -- "If you're going to give me a bad review, I am not selling you this phone," even though I already bought it. George continued, "why are you doing this? You're not a nice person!" At that point, after confirming that George refused to give me the phone that I ALREADY BOUGHT VIA THE PHONE REP, I said "not a nice person? I AM THE CUSTOMER," and I gave George the verbal response he deserved and asked to speak with a manager. He refused to give me the DM's contact info, only the store GM, who was more interested in my response to George than what George said to trigger it. Part of being in retail is understanding why you might get a poor review and trying to reverse gears rather than picking a fight, insulting the customer, getting insulted back and getting the bad review anyway, i.e. making a bad situation worse. The GM said that my forthcoming bad review "sounds like a threat." I said there is nothing "threatening" about a bad review. That's passive-aggressive. UPDATE: By the next day, I got the phone 14 miles away without a problem. Five minutes in and out of the store. The DM never contacted me. But you know who did? Corporate. read more

I usually love this place, but today I had an issue with my hip, which it makes it painful for me to stand or sit in certain positions. I sat in the only actual chair in the store, to be able to conduct my business with a small bit of comfort. No one was sitting in the chair, and no one else in the store seemed to need it. I'm usually strong and stable on my feet, especially for 65 years old, and under normal circustances I'm not a person to just grab the most comfortable seat just for the heck of it. One of associates in the store, Priscilla, told me I had to get up and sit on a hard stool to be helped. Why? No answer. I explained that I was experiencing a lot of pain in my hip, and the high wooden stools were not going to work for me today. But she insisted, to the point of calling over the security guard. Let me be clear. The chair was within a few feet of the hard stools, and the male associate who was helping me could easily hear me from where I was. It was also possible to move the chair closer, or for him to come closer to me. There was no one else who needed to sit, in fact when they forced me to get up, they put the chair in the back! I have a family media business and we all use Verizon phones. We have the best phones, the top services, and all the extras. Not that it really makes a difference, every customer should be treated with respect and kindness. This was so unlike the usual excellent caring service I receive at Verizon. I'm at a loss to understand what was accomplished by forcing me to spend the better part of an hour in pain. It just seemed like unnecessary cruelness. read more

This is the best Verizon store in the valley! The employees are so nice, professional, and helpful. I've always had a good experience here. This store is better than any Verizon store I have been to. read more

Verizon has the worst service in the world. Their customer service is terrible. Every time there's an issue, you have to spend over 5 hours on the phone with them. Representatives who barely speak English, no support, and high charges. Do not sign with them under any circumstances. It's better to be without a phone or internet than to sign with them. read more

If you're looking for a Verizon store to come to, avoid this one. I appreciate they took a day to work on my new phone (Apple changed the ID on my repaired turn in phone) but they did shady things in the process. My new phone they added a second number to it and said it was free. I didn't ask for it nor need it. Bill comes and it's an extra $25.22 a month - WTH! I'll be complaining to the store in person and Corporate (I called them once already to remove the charge. They said they would but didn't fyi) via phone. How badly do they need the commission or money?! Again, avoid this location at all costs. Ironically, this is the same store that sold me my iPhone 13 (that I traded in) which was a lemon. Save yourself the hassle! read more

Walked in, replaced my son's overused and beat up galaxy for less than 1/2 of what i expected to spend.... Great promos for trade ins. Quick and knowledgeable service. Clean and organized store. Easy access and parking. It's a corporate Verizon store so service team is light years ahead of the independent dealers. read more

The employees must get incentivized by selling ad ons. In this case it's the screen protector which they told me had a life time warranty and would be replaced zero charge at specific stores. Of course my screen protector chips and breaks bc it's cheap and of course I goto the exact store and there's a charge to replace it. The manager, I forget her name she was a giant bi***ch, who seemed indignant bc she needed to actually help someone. She WOULD not give me a credit which is her being difficult for the sake of being difficult. Keep in mind, I was RUDE after she refused to give me a credit but I'm sure she will say my rudeness was the reason. People love to switch the order of events when they're not good at their job. . Either way, I paid for something based on what they told me, it was wrong. They should refund. Had to call corporate who gave me the credit as a credit for the inconvenience so I'm actually glad i had to call. I own a small business and can say, to that the manager had the worst customer skills and in world where work depends on merit, she will fall flat on her face. Paul D. PS I over heard the crappy sales reps telling multiple other people the same story. People work hard for their money and deserve honesty read more

I would give 10 stars not only George and the lady (forgot her name) that helped me were excellent, patient nice and professional they took the time to help resolving the issues I was there for but also the store was not crowded, no long wait . read more