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Updated 3 months ago

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Robert P.

1 minute read: Spectrum is on the ball. We've bee customers for YEARS now and have always experienced good, courteous service, whether in person or on the phone. It's a needed commodity.

The queue keeps growing. Extra employees are waking around not helping customers
Joshua H.

Slow service. Understaffed. Management apologizes, but doesn't assist staff with the growing queue. Clovis's on the rise and this place is filling up. Line hasn't moved in 40 min. Maybe it's the area

Long waiting line, somewhat slow service

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1 month ago

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3 months ago

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1 year ago

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7 months ago

Michael was incredibly helpful and thorough in all of his responses to my many questions!

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6 years ago

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5 years ago

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4 years ago

Raised my rates. Very bad service. Verizon and AT&T are way better than these leaches.

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4 years ago

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HTS Systems - Beverly Hills home theater design & installation

HTS Systems

(31 reviews)

Van Nuys

HTS came highly recommended and at first I was a little worried because they're not the cheapest…read moreoption out there. But they are absolutely worth it. I've used other companies before that would never answer the phone, did terrible work, and even though they cost less upfront, I kept spending more money fixing things after the fact. Then I moved to West Hollywood and needed to remodel, this time I called HTS right away. And now just recently my office building needed new security, I immediately made them the first call. Same great experience every time. Don't let the price scare you off. They show up, they do the job right, and you can actually get someone on the phone when you need them. I won't be calling anyone else.

As new homeowners in LA, one of the first things we did was sign up with ACS Security for patrol…read moreservice, and unfortunately, their response time was a real letdown. After a couple of incidents where we needed them and didn't get the response we expected, we knew we needed to take security into our own hands. We brought in HTS Systems, who took over our Crestron Home system from the previous owner, integrated everything with a new alarm and camera setup, and gave us real visibility and control over the property. The peace of mind has been incredible. Their team is sharp, professional, and genuinely cares about getting it right. HTS has been a complete pleasure to work with, and we should have called them from the start.

Smart Homes Innovations - Alarm.com

Smart Homes Innovations

(8 reviews)

Van Nuys

Buyer beware! My new home was wired by Lior and his team at Smart Home Innovations. I have to say…read moremy experience was mixed to poor. The good: -We have a movie room with a home theatre system -- it has been pretty solid to date. The only downside is that you have to press 2 buttons - one to turn on the sound & picture feed, and the other to turn on the projector - but that was apparently an issue with the projector. Otherwise, it has operated pretty well, with good sound and subwoofers. The ok: -In general, the programming is ok. We've got a Crestron system with controlling multiple sets of recessed lights. After some tinkering, I've been able to create my own presets - for dinner, post-dinner, etc. -The technicians that have come out to fix issues that have popped up have been competent. The bad: -With a complex system like this, stuff does go wrong. I lost my ability to control Crestron lights for about a month. My security system DVR went kaput -- just stopped working one day. I do expect some level of this but... -So far the service from Lior has been atrocious. He does not return calls or e-mails in a timely fashion, and tries to get out of doing any work to maintain/fix the system. He does not answer simple questions about how the system is wired so I can try troubleshooting myself. After many back and forths and lots of waiting in between, I gave up. As a result, i had to use another provider (Circuit Genius) to fix the problems that were caused by Smart Home Innovations. -In addition, every person that has been in the house who knows anything about network installations usually asks - "what were they thinking when they wired it like this?" That does not raise my level of confidence in their work. In conclusion, I recommend you do not use Smart Home Innovations for any of your audio, video, or security, especially for a big investment in networking your home. There are much better options out there.

Lior and his team were great! Professional, timely for appointments, friendly, and knowledgeable…read more The only reason I put 4 and not 5 is due to the fact that some of the equipment was late thus requiring two set-up days instead of one (not really Smart Home's fault but just putting it out there) and the screen size ended up being too small the the minimum zoom-in size of the projector. Again hard to evaluate ahead of time I guess but this also required extra work and 2nd set-up day. Finally could be useful if they accepted credit cards which my understanding was that they don't. Overall, highly recommended for sure. Great equipment with great service at what I can only think of as a great price. Thanks again to Smart Homes for the amazing job!

BAI Connect

BAI Connect

(803 reviews)

Sherman Oaks

AJ swapped out my WiFi this morning. He was on time, courteous, knowledgeable, and thorough. I…read morecouldn't ask for better service. Thank you!

BAI Connect took my condo building's business, then refused to upgrade us…read more My condo building got fiber internet installed with BAI Connect instead of one of the big companies like Frontier or AT&T when it was built. However, BAI only put in wires for 300/300 up and down even though it is fiber. When I moved in, I connected with BAI over email in hopes they would come resolve this. I offered them a commitment from our HOA/residents for a certain amount of signups and would have happily advertised their services to the residents over other options like spectrum. And to their credit, they were responsive at first. They even sent a tech to our building to assess. However, after this tech came, I never heard from them again. Months passed and no response, even after I followed up multiple times. My building is now taken hostage by BAI because other fiber companies won't route fiber to our building since they are here, but they won't give us gig speeds. This harms our building's value and our resident's internet experience and options. Spectrum charges us more money because they don't have any competition. I would be happy to and will change this review if someone from BAI explains to me why they can't bring us to the modern age of fiber internet. Until then I feel sad that our building is being taken advantage of.

Spectrum - isps - Updated June 2026

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