I am going to combine this review with the actual store in Van Nuys and their warehouse on 14221 Carvello St. (also in Van Nuys). I have been to the warehouse once, long time ago to request 2 remote controls. One for our TV, and the other one for our stereo system. They provided that to me immediately, free of charge. Well, nothing is free. It is all being calculated in our bill at the end of the month. So often our TV freezes at random times. It can be for 10 minutes, 5 minutes, or maybe 30 minutes, and sometimes for hours. Not OK. When we call, we are being routed to different locations/departments and no one knows what to do with that unfortunate situation. Lately, Spectrum has not been too good to us and our Mac computer constantly was sending us a message saying "your internet is not connected to the computer" for over a week. With several phone calls and no answers, we finally got someone in our house by the name of Mark to come and take a look at it. Their estimated given time was between 10am-11am. Mark showed up in front of of our apartment building at 9:57am on the 12th of this month. That was very much appreciated. Some people don't even show up. Bunch of flakes everywhere. Come to think of it, we had few issues with the internet that he was able to detect and with him being honest and upfront, filled us in with the information. The issue was the Router, (super old), and it was causing our internet speeds to be slow. He told us that we NEED to get a new one. He even told us to get 2, either from the Apple store or probably from Amazon. Mark replaced our Modem, Splitter, and Ethernet Cable with brand new models of everything. He even told us to cancel our landline, that my estranged husband is paying $30 extra for every month. For almost 10 years.. if not more. We told him few times, and it's like talking to the wall. Some men don't listen well, and he is one of them. We get TV and Internet from Spectrum. The computer has WiFI. In conclusion - everything is working fine now. Let's not jinx it. We will see what happens next. This has happened before. Thank you Mark and Spectrum. If it wasn't for Mark, I would have lowered my rating to 3 stars. read more

See all

[[HIGHLIGHT]]So we got helped by Carlos.. His manager "Maria "[[ENDHIGHLIGHT]] Returning Customer Spectrum - couldn't help honoring the online price [[HIGHLIGHT]]- mentioned we couldn't speak to the manager cause she couldn't do anything[[ENDHIGHLIGHT]] - mentioned they ARE NOT A PICK UP EQUIPMENT location store - stated they don't have any equipment at 2pm (even though prior to almost bringing a new customer in he mentioned he will be able to hand over all equipment right there and then) - mentioned that if we would buy the service in the website, they would have to mail over the equipment and it would take about a week - mentioned the price that we saw on the website he has never heard of - we asked him what other locations have equipment that we can get the service and receive the equipment right there and then - stated he doesn't know any other locations. I would have to look it up myself. We asked if they are on commission due to the fact that once we denied Carlos's service and refused to get the service packet with him, his whole demeanor and attitude, and body language changed. The manager stated they are hourly, I asked her then what is the reason for him having such a bad attitude and not knowing anything. [[HIGHLIGHT]]I did mention he needs better customer service training, and better training in what other locations are around his area[[ENDHIGHLIGHT]] it's Van Nuys , be for real it's not Beverly Hills. !!So we went to our car went online and got the service for the price that they had it on the spectrum website within five minutes we opened an account on the website, with that on the website, it said, provide your order number inside the store to receive equipment ( at ANY spectrum store) !! !!To top it off, when we walked into the store and gave the order number the manager told us that she wouldn't be able to give us the equipment ( and that we had put to mail the equipment when we know for a fact, we put to pick up) So to top it off again, we had to go from Van Nuys, to San Fernando City !! - we walked into the San Fernando spectrum store, gave the order number and right away. The young lady gave us all of our equipment, all under 3minutes !! [[HIGHLIGHT]]We used to have spectrum a couple years back and we didn't learn from the last time we walked into this location the first time. We thought we'd give it a try and figure there's new representatives. Nothing has changed..[[ENDHIGHLIGHT]] So thank you San Fernando Spectrum for the better service, than this Van Nuys Spectrum ! read more

This place is garbage! Don't come here if you don't have too ! Half a day just to drop off old failing equipment! Zero stars

[[HIGHLIGHT]]Employees were helpful had good manners and were very respectful[[ENDHIGHLIGHT]] grateful to have such a great provider. Thank everyone who helped me out day of will most definitely continue business. read more

[[HIGHLIGHT]]My experience at this Spectrum location was extremely disappointing and frustrating.[[ENDHIGHLIGHT]] After our internet cable modem stopped working, my mother visited this store for assistance. Shockingly, the representative advised her to cancel our current account entirely and open a new one just to qualify for a promotional rate. This immediately raised red flags -- it felt deceptive and predatory, especially toward elderly customers like my mom. [[HIGHLIGHT]]We chose not to cancel and instead contacted Spectrum's customer service directly. The tech support team confirmed I could swap out the malfunctioning modem at this store the same day.[[ENDHIGHLIGHT]] However, once I arrived with the equipment, I was told by Janet Garcia that she couldn't process the exchange due to another "device" showing on the account. She offered no real help and simply directed me to call customer service again -- something I had already completed. Regardless, I again reached out to the customer service line. While still on the phone with a representative, and after some back and forth, Janet did complete the equipment swap. But when I asked for the serial number of the old modem to help the rep on the line troubleshoot the account issue, Janet refused to provide it, claiming it had already been taken to the back. Only after I insisted did she retrieve the serial number and scribble it onto a piece of paper. To make matters worse, after further investigation, the phone representative confirmed there was never another box on my account. The information Janet gave was completely incorrect and caused unnecessary confusion and delay. What's most concerning is the sense that this location prioritizes upselling and misleading customers -- particularly elderly and non-English-speaking members of the community -- over actually helping resolve basic issues. Whether it was incompetence, indifference, or an attempt to take advantage of my mother by pushing a new account, the end result was a simple modem exchange turning into a frustrating ordeal. Before I left, I asked for Janet's business card. I was told they didn't have any. I then asked her to write her full name on the paper she had just handed me, and she intentionally misspelled her last name as "Harcia" with an "H" instead of Garcia - her real last name. (Picture attached) That was the final red flag. If you or a loved one experience something similar here, I strongly encourage you to file a formal complaint with Spectrum and consider reporting the incident to the Federal Trade Commission. Customers deserve honesty and basic respect -- especially at a service location meant to help them. read more

Spectrum - Fake name provided my Janet after refusing to provide a business card. Her last name is Garcia, not Harcia with an "H" - Internet Service Providers Near Me - Van Nuys, California

[[HIGHLIGHT]]They always tell you they don't have the device you are looking for but they can order it for you.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I know for fact most of the time they do have the device and the back and in multiple occasions the manager came and asked the employee to bring it from the back.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Alexis was helpful and professional.[[ENDHIGHLIGHT]] Helped me save $80 per month on my internet service. Also helped me move 3 phone lines from Verizon to Sepctrum saving me $175 per month! Hopefully the service itself is as great as Alexis. read more

1 minute read: Spectrum is on the ball. We've bee customers for YEARS now and have always experienced good, courteous service, whether in person or on the phone. It's a needed commodity. read more

See all

[[HIGHLIGHT]]I told them I didn't want any other services when I went to pay my bill.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was called rude because I wouldn't listen to their presentation on other services[[ENDHIGHLIGHT]] . The cashier wanted to end my encounter because I wouldn't listen and kep repeating I just want to pay my bill, so I asked to speak to the supervisor. How people become supervisor's with Spectrum is beyond me. [[HIGHLIGHT]]He asked me why he had to get involved. Told him the same thing I wrote here. Wasted my time.[[ENDHIGHLIGHT]] Don't go there. You are forced to listen to their presentation on other terrible services. read more

Sadly one of the only internet providers in my area. Constant service outages. [[HIGHLIGHT]]No time for updates on when it will be restored.[[ENDHIGHLIGHT]] I pay for my internet I expect it to work. [[HIGHLIGHT]]Customer service is non existent. Just chat bots who don't care to assist you.[[ENDHIGHLIGHT]] Employees at the store are rude and dismissive of any issues. I pay for 1000 mbps but am lucky to get 90 on a good day. read more

I read the previous reviews. They are absolutely correct! Yesterday I visited this Store to open a Home Internet account. The general manager offered the most expensive tariffs. When I said that I needed the cheapest one to start with. He said he couldn't help and demanded a bunch of some documents. Immediately after that, I visited another Store and they opened everything for me without any problems. Without "unnecessary requested" documents. I strongly do not recommend this Store! You'll just waste your time and nerves! And you, the employees of this salon - be honest first of all with yourself and your customers! And I recommend URGENT replacement of the chief manager - he communicates with customers in a completely rude way. I saw how I proved to the client that he had to pay some amount from above. At the same time, the client called the support and was told that he did not have to pay anything. Then he started brazenly rude to me too! Stay away with such a service! read more

ESPN was breaking up during the basketball game. [[HIGHLIGHT]]Tanya from Spectrum convinced me on the phone it was our equipment and got me an appointment for the next day.[[ENDHIGHLIGHT]] Christopher showed up on time. He checked the equipment and all the connections all the way to the street. He replaced several connectors and a few other things. He fixed the issue on ESPN. But then, he saw we had all this old cable wire strung all over the garage from the last homeowners. I told him I was nervous about pulling it out and was going to hire someone to do it. Christopher, the Spectrum technician pulled all that cable down carefully, not affecting the garage door or anything. Then he pulled down an old AT&T wire as well! I've been wanting to get those cables taken down for over 6 years! 5 stars for Christopher at Spectrum! Thank you Spectrum!! read more

[[HIGHLIGHT]]Michael was incredibly helpful and thorough in all of his responses to my many questions![[ENDHIGHLIGHT]]

I have been a Spectrum customer for over 20 years, and today I had a very bad experience at the Panorama City location. [[HIGHLIGHT]]After waiting more than 30 minutes just to make a payment, two employees--one named Jose (I don't recall the other's name because I wasn't able to take a photo of his name tag)--started chatting with each other as if there were no customers waiting.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked them, "Why do you make us wait so long and then ignore us?" and the response I received was, "If you don't want to wait, there's a machine right over there where you can make your payment by card."[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I feel that, after being a customer for over 20 years, I do not deserve this kind of treatment.[[ENDHIGHLIGHT]] I have absolutely no complaints regarding Spectrum's actual service--it is, in fact, one of the best--but I am extremely upset by the way the employees at that specific location treat all of us customers. [[HIGHLIGHT]]I truly hope they provide better customer service training for their staff.[[ENDHIGHLIGHT]] read more

I've been a customer for 14 years and get treated like nothing by the reps who work at this location. If you want to get professional service , don't go there. First of all, they don't know what they're talking about(unless they are lying). Absolutely, rude, unprofessional and not knowledgeable. I asked if there's an updated router, I was told they're all the same by one rep, and the second person said "that's what we're told to say). Which is not true of course... I've got the updated one because had to call the company customer service. Which doesn't make sense... they make the actual company look very bad... that's a shame for a big company. Don't waste your time and energy , don't go to that specific location read more

I don't have a complaint about Spectrum, possibly because I've never used their service. I'm tired of their phone calls and constant mailing they sent to my home. They may not provide adequate service, according to polls 77% of their customers are unsatisfied, but they are persistent. Any ideas on how to get them to stop calling and/or sending me mail? read more

[[HIGHLIGHT]]Jaime s is an amazing guy[[ENDHIGHLIGHT]] He did an extra mile a thousand miles for me wow I thank him too much God bless you son Spectrum needs more like you Gods blessings son read more

Service and prices are really bad Television and internet go out all the time mostly during a very tense moment in the programme read more

[[HIGHLIGHT]]I recently had a very disappointing experience with Spectrum's service.[[ENDHIGHLIGHT]] I went to pick up equipment that I had already paid for, but [[HIGHLIGHT]]the manager (a male, very stubby, and short) was extremely rude and unhelpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Despite my attempts to resolve the issue, I left without the equipment I needed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This kind of treatment is unacceptable, and I hope Spectrum takes steps to improve their customer services.[[ENDHIGHLIGHT]] P.s the manager is a cow and his momma is a hoe for having him read more

I don't know why I waste my time at this location. [[HIGHLIGHT]]They encourage appointments, for what to keep you waiting?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then all of a sudden most of the reps disappear to the back![[ENDHIGHLIGHT]] [[HIGHLIGHT]]They come back take one person and off to their break![[ENDHIGHLIGHT]] Spectrum hire people that like to work and not those that feel inconvenienced to do their job. Never again, next time I'll just drive a little further to another location. Too bad I had to put a star to get this through. ZERO STARS!! read more

Slow service. Understaffed. Management apologizes, but doesn't assist staff with the growing queue. Clovis's on the rise and this place is filling up. Line hasn't moved in 40 min. Maybe it's the area read more

Spectrum - The queue keeps growing. Extra employees are waking around not helping customers - Internet Service Providers Near Me - Van Nuys, California

I don't even want to put too much in the review of this company. Monopolized, semi ok customer service, depends on who you will be getting. Some are genuinely caring and some are just not. They never really try to accommodate , it feels like the company specifically training how to ignore your concerns as a customer because they know they are the only internet providers for your area. And, unfortunately for now, they are the only providers, and I have a year long dispute with them, that they promised to take care of and never did, but I'm still standing my ground and hopefully next review will be better. One can always hope :) read more

Spectrum - Long waiting line, somewhat slow service - Internet Service Providers Near Me - Van Nuys, California

[[HIGHLIGHT]]The girl behind the counter was very pleasant.[[ENDHIGHLIGHT]] The place was clean the pizza smelled great thank you for a wonderful experience. You are my pizza place from now on. read more

Spectrum is the worst company of all time. Their website is trash and never works. [[HIGHLIGHT]]You cannot reach the individual stores by phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When you go to their store it's a guaranteed 45 minute wait to be helped[[ENDHIGHLIGHT]] and then 9/10 the sales rep is completely unhelpful or misinformed. read more

[[HIGHLIGHT]]Today I went into Spectrum to add a line on my mobile account. I was helped my David MC (he has a hyphenated last name lol) When I tell you he was MOST helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I've been to this location several times over the years and this man deserves his flowers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I've been a manger for AT&T as well as worked in customer service for over 20 years, he definitely gets a 1,0000 outta 10 for me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We went above and beyond and was so patient with me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He also went as far as to grab a chair for me to sit down after it being a while getting all this situated.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]There was a lot going on on my account however he never focused on what he couldn't do for me he made sure he did what he could.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]That was most important for me as well as help me figure out what was the best option for my situation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am so happy leaving here today.[[ENDHIGHLIGHT]] I hope this gets him the recognition he deserves and possibly a raise or promotion. [[HIGHLIGHT]]Thank you SO MUCH DAVID!!! Keep shining like the sun my fellow Leo!!! I appreciate you very much for all your extended efforts!!![[ENDHIGHLIGHT]] read more

I experienced extremely rude customer service at this location. I asked if they could check the availability of an item, and they told me it would take a couple of minutes. After waiting 30 minutes, with no update, a girl named Janet finally approached me and asked why I was waiting. I explained that I just wanted to know if they had the item in stock. She quickly responded that they didn't have it. When I asked why I had to wait so long without anyone informing me, she simply shrugged and didn't offer any help, like ordering the item or providing details on when it might be back in stock. It felt like they didn't care about my time or finding a solution.y read more

Since moving to NC and using Spectrum for TV, Internet and Phone we have ad more outages and Techs ere. Spotty wifi, phone service goes out daily and TV freezes. Bill was too high...lowered my p!an because we can't afford $250 A month and turned in 3 boxes to save and this bill was $259. I work from home and need WI-FI everyday. Sadly after complaining monthly nothing changes!!!!! read more

I've had their Internet Cable for over 6months and within that time I've lost my internet attest once a wk for no cause. When I call customer service not only are they not Helpful but they at one point sold my home phone service I told them I didn't want! Another time I asked to have my cable to be removed for over 3 months well its still on but they won't give me credits for there mistakes they took this lady who had a baby before 4 other ppl that were waiting , not right !! read more

Spectrum - Inside store - Internet Service Providers Near Me - Van Nuys, California

I have been with spectrum for 2 years. Every night at around 11 o'clock the internet is off. [[HIGHLIGHT]]They do not compensate you for your loss but they definitely call you to worry you for payment.[[ENDHIGHLIGHT]] If you do not pay they cut you off so if it's that easy then why not switch my internet back on with the same switch you cut it off with. The representative told me that we only get a day of credit but this to has cost me my job. I highly recommend everyone to seek services elsewhere. read more

My review is solely based on my experience at the Spectrum store and not the company themselves. I made my appointment online so I wouldn't have to wait in the store. I got there 10 minutes before my appointment time but the staff was nice enough to still check me in and I saw I was #1 on the list. I overheard from other people that the wait would've been 30 minutes. It took about 10 minutes for me to get help since there was only 3 workers helping customer. After it was my turn, it took about 5-6 minutes for everything to go through because she said she was fixing some stuff under my account but didn't say what. I wore my mask inside the store and they have charging station for their guest while they wait. They also have small water bottle in the entrance for their guest. read more

See all

Because you receive services from them that is not on a contract, they are then entitled to charge you your full bill, even if you cancel one or two days after your billing cycle. I think it's utterly disgusting that a company would basically steal money from its customers when they're not using their service because they've moved from that address. It's unfortunate that there's a monopoly over services in Los Angeles and you're forced to use them but just beware for when you're ending your service. read more

This review aimed at customer service experience. Kind wait time to return equipment. Only reason cut the cable is we don't watch it and my cell service provider was able to provide internet at a deeply discounted price when combined with a healthcare worker discount. Services usually reliable. Just long wait times when coming into store front even for simple things. read more

Spectrum - Manager?Supervisor? - Internet Service Providers Near Me - Van Nuys, California

See all

Extremely slow. Why? The manager decided every service person should try and upsell cell phone service. Waited 45 mins to get a router on a weekday mid afternoon. Don't go here. Find another spectrum store!! read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

Absolutely worse customer service experience. They lie about getting you a discount just to rope you into an extra service you don't need. Then turn off your existing tv channels. When you come back to resolve the issue, they tell you that to get your channels back you have to pay extra. Extra for what? The same channels you were paying less for originally before? Then when you tell them you want to switch back to your original plan they say, "sorry, once you make a switch, you cannot switch back. Call customer service!" Refused to leave the store until this issue was resolved. The girl that was helping talked it over with her manager and agreed to switch back to the original plan and pricing. I asked multiple times to confirm that I was going to pay the original price. Both her and the manager were laughing behind the counter, so I knew this was not the end of it. She just "yessed" me so I would leave. Sure enough later that day I get an email saying I'm going to pay a new higher price for the exact same service I had before.... Shocker! Went back to the store and sure enough they told me to "go pound sand!" Called customer service and they said the same thing. Absolutely disgusting! Will never do business with Spectrum ever again. read more

Ho Hum, another one-star review for Spectrum... Clearly Spectrum doesn't care as one can see how long they've been accumulating poor reviews, this is just a warning for potential customers: BE VERY AWARE Spectrum is dishonest in their dealings and CS Reps will outright lie. I canceled Spectrum Internet because their guaranteed 50 mbps download was never more than 6 mbps and after repeated attempts with Technical service, was told there was no way to improve speed because of where I was in the cable trunk lines, then was told their 'Guarantee' wasn't really a guarantee. Then, after cancellation, Spectrum tried billing for an additional two months when I specifically called and told the rep I would pay until the end of the current billing cycle, then terminate service. Glad I had the foresight to cancel my automatic billing! Next, I started receiving past due notices, and after five calls to CS I was told there was no record of my cancelation! A quick review of Reddit shows hundreds of the exact same complaint: no record of service cancellation and continued billing! I smell a crooked corporate strategy! Any company but Spectrum/Charter, in the future. read more

If it were possible to leave 0 stars that would have been the option selected. On top of numerous unplanned outages per month, which is a hoot when you work full time from home - you are not rewarded with any sort of customer loyalty. Your monthly amount will only continue to increase. Expensive for trash internet and service. They will only offer you a lesser amount when you cancel your services. [[HIGHLIGHT]]Customer service representatives are I'll informed and will not answer questions regarding statements or changes they will only say the same script over and over again as if you are a complete moron.[[ENDHIGHLIGHT]] The terms and conditions trash. If you use the internet even 1 day and then cancel the service, you'll be billed the total monthly amount. Take my advice and use literally any other service provider. I have been very happy with Verizon with no outages since I have used them which was back in September. read more

I WOULD GIVE THEM -10Stars! This is the worst internet/tv provider. I'm going on my second day of interrupted or no service. [[HIGHLIGHT]]You can't speak to anyone and they have canned questions and responses.[[ENDHIGHLIGHT]] If you are looking for service DO NOT SIGN UP WITH SPECTRUM! read more

Raised my rates. Very bad service. Verizon and AT&T are way better than these leaches.

A very poorly run organization that over charges for spotty service and relentlessly harass one to sign up for more services despite being asked not to receive these offers. Coup de grace! After canceling and turning in the equipment (of which they acknowledge) they kept charging us. Finally after a 45 minute phone call and speaking to 4-5 different people we were finally told we would receive a refund - we'll see! read more

Loyal costumer for years. Don't plan on leaving anywhere anytime soon. I have one around the block and it's never a hassle in there with the in person service they provide for any reason you might be there. read more