Michael was incredibly helpful and thorough in all of his responses to my many questions!

They always tell you they don't have the device you are looking for but they can order it for you. I know for fact most of the time they do have the device and the back and in multiple occasions the manager came and asked the employee to bring it from the back. read more

I have been a Spectrum customer for over 20 years, and today I had a very bad experience at the Panorama City location. After waiting more than 30 minutes just to make a payment, two employees--one named Jose (I don't recall the other's name because I wasn't able to take a photo of his name tag)--started chatting with each other as if there were no customers waiting. I asked them, "Why do you make us wait so long and then ignore us?" and the response I received was, "If you don't want to wait, there's a machine right over there where you can make your payment by card." I feel that, after being a customer for over 20 years, I do not deserve this kind of treatment. I have absolutely no complaints regarding Spectrum's actual service--it is, in fact, one of the best--but I am extremely upset by the way the employees at that specific location treat all of us customers. I truly hope they provide better customer service training for their staff. read more

My experience at this Spectrum location was extremely disappointing and frustrating. After our internet cable modem stopped working, my mother visited this store for assistance. Shockingly, the representative advised her to cancel our current account entirely and open a new one just to qualify for a promotional rate. This immediately raised red flags -- it felt deceptive and predatory, especially toward elderly customers like my mom. We chose not to cancel and instead contacted Spectrum's customer service directly. The tech support team confirmed I could swap out the malfunctioning modem at this store the same day. However, once I arrived with the equipment, I was told by Janet Garcia that she couldn't process the exchange due to another "device" showing on the account. She offered no real help and simply directed me to call customer service again -- something I had already completed. Regardless, I again reached out to the customer service line. While still on the phone with a representative, and after some back and forth, Janet did complete the equipment swap. But when I asked for the serial number of the old modem to help the rep on the line troubleshoot the account issue, Janet refused to provide it, claiming it had already been taken to the back. Only after I insisted did she retrieve the serial number and scribble it onto a piece of paper. To make matters worse, after further investigation, the phone representative confirmed there was never another box on my account. The information Janet gave was completely incorrect and caused unnecessary confusion and delay. What's most concerning is the sense that this location prioritizes upselling and misleading customers -- particularly elderly and non-English-speaking members of the community -- over actually helping resolve basic issues. Whether it was incompetence, indifference, or an attempt to take advantage of my mother by pushing a new account, the end result was a simple modem exchange turning into a frustrating ordeal. Before I left, I asked for Janet's business card. I was told they didn't have any. I then asked her to write her full name on the paper she had just handed me, and she intentionally misspelled her last name as "Harcia" with an "H" instead of Garcia - her real last name. (Picture attached) That was the final red flag. If you or a loved one experience something similar here, I strongly encourage you to file a formal complaint with Spectrum and consider reporting the incident to the Federal Trade Commission. Customers deserve honesty and basic respect -- especially at a service location meant to help them. read more

Spectrum - Fake name provided my Janet after refusing to provide a business card. Her last name is Garcia, not Harcia with an "H" - Internet Service Providers Near Me - Van Nuys, California

1 minute read: Spectrum is on the ball. We've bee customers for YEARS now and have always experienced good, courteous service, whether in person or on the phone. It's a needed commodity. read more

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I told them I didn't want any other services when I went to pay my bill. I was called rude because I wouldn't listen to their presentation on other services . The cashier wanted to end my encounter because I wouldn't listen and kep repeating I just want to pay my bill, so I asked to speak to the supervisor. How people become supervisor's with Spectrum is beyond me. He asked me why he had to get involved. Told him the same thing I wrote here. Wasted my time. Don't go there. You are forced to listen to their presentation on other terrible services. read more

Sadly one of the only internet providers in my area. Constant service outages. No time for updates on when it will be restored. I pay for my internet I expect it to work. Customer service is non existent. Just chat bots who don't care to assist you. Employees at the store are rude and dismissive of any issues. I pay for 1000 mbps but am lucky to get 90 on a good day. read more

I read the previous reviews. They are absolutely correct! Yesterday I visited this Store to open a Home Internet account. The general manager offered the most expensive tariffs. When I said that I needed the cheapest one to start with. He said he couldn't help and demanded a bunch of some documents. Immediately after that, I visited another Store and they opened everything for me without any problems. Without "unnecessary requested" documents. I strongly do not recommend this Store! You'll just waste your time and nerves! And you, the employees of this salon - be honest first of all with yourself and your customers! And I recommend URGENT replacement of the chief manager - he communicates with customers in a completely rude way. I saw how I proved to the client that he had to pay some amount from above. At the same time, the client called the support and was told that he did not have to pay anything. Then he started brazenly rude to me too! Stay away with such a service! read more

ESPN was breaking up during the basketball game. Tanya from Spectrum convinced me on the phone it was our equipment and got me an appointment for the next day. Christopher showed up on time. He checked the equipment and all the connections all the way to the street. He replaced several connectors and a few other things. He fixed the issue on ESPN. But then, he saw we had all this old cable wire strung all over the garage from the last homeowners. I told him I was nervous about pulling it out and was going to hire someone to do it. Christopher, the Spectrum technician pulled all that cable down carefully, not affecting the garage door or anything. Then he pulled down an old AT&T wire as well! I've been wanting to get those cables taken down for over 6 years! 5 stars for Christopher at Spectrum! Thank you Spectrum!! read more

I've been a customer for 14 years and get treated like nothing by the reps who work at this location. If you want to get professional service , don't go there. First of all, they don't know what they're talking about(unless they are lying). Absolutely, rude, unprofessional and not knowledgeable. I asked if there's an updated router, I was told they're all the same by one rep, and the second person said "that's what we're told to say). Which is not true of course... I've got the updated one because had to call the company customer service. Which doesn't make sense... they make the actual company look very bad... that's a shame for a big company. Don't waste your time and energy , don't go to that specific location read more

I don't have a complaint about Spectrum, possibly because I've never used their service. I'm tired of their phone calls and constant mailing they sent to my home. They may not provide adequate service, according to polls 77% of their customers are unsatisfied, but they are persistent. Any ideas on how to get them to stop calling and/or sending me mail? read more

Jaime s is an amazing guy He did an extra mile a thousand miles for me wow I thank him too much God bless you son Spectrum needs more like you Gods blessings son read more

I recently had a very disappointing experience with Spectrum's service. I went to pick up equipment that I had already paid for, but the manager (a male, very stubby, and short) was extremely rude and unhelpful. Despite my attempts to resolve the issue, I left without the equipment I needed. This kind of treatment is unacceptable, and I hope Spectrum takes steps to improve their customer services. P.s the manager is a cow and his momma is a hoe for having him read more

Service and prices are really bad Television and internet go out all the time mostly during a very tense moment in the programme read more

I don't know why I waste my time at this location. They encourage appointments, for what to keep you waiting? Then all of a sudden most of the reps disappear to the back! They come back take one person and off to their break! Spectrum hire people that like to work and not those that feel inconvenienced to do their job. Never again, next time I'll just drive a little further to another location. Too bad I had to put a star to get this through. ZERO STARS!! read more

The girl behind the counter was very pleasant. The place was clean the pizza smelled great thank you for a wonderful experience. You are my pizza place from now on. read more

Spectrum is the worst company of all time. Their website is trash and never works. You cannot reach the individual stores by phone. When you go to their store it's a guaranteed 45 minute wait to be helped and then 9/10 the sales rep is completely unhelpful or misinformed. read more

Slow service. Understaffed. Management apologizes, but doesn't assist staff with the growing queue. Clovis's on the rise and this place is filling up. Line hasn't moved in 40 min. Maybe it's the area read more

Spectrum - The queue keeps growing. Extra employees are waking around not helping customers - Internet Service Providers Near Me - Van Nuys, California

I don't even want to put too much in the review of this company. Monopolized, semi ok customer service, depends on who you will be getting. Some are genuinely caring and some are just not. They never really try to accommodate , it feels like the company specifically training how to ignore your concerns as a customer because they know they are the only internet providers for your area. And, unfortunately for now, they are the only providers, and I have a year long dispute with them, that they promised to take care of and never did, but I'm still standing my ground and hopefully next review will be better. One can always hope :) read more

Spectrum - Long waiting line, somewhat slow service - Internet Service Providers Near Me - Van Nuys, California

Today I went into Spectrum to add a line on my mobile account. I was helped my David MC (he has a hyphenated last name lol) When I tell you he was MOST helpful. I've been to this location several times over the years and this man deserves his flowers. I've been a manger for AT&T as well as worked in customer service for over 20 years, he definitely gets a 1,0000 outta 10 for me. We went above and beyond and was so patient with me. He also went as far as to grab a chair for me to sit down after it being a while getting all this situated. There was a lot going on on my account however he never focused on what he couldn't do for me he made sure he did what he could. That was most important for me as well as help me figure out what was the best option for my situation. I am so happy leaving here today. I hope this gets him the recognition he deserves and possibly a raise or promotion. Thank you SO MUCH DAVID!!! Keep shining like the sun my fellow Leo!!! I appreciate you very much for all your extended efforts!!! read more

Since moving to NC and using Spectrum for TV, Internet and Phone we have ad more outages and Techs ere. Spotty wifi, phone service goes out daily and TV freezes. Bill was too high...lowered my p!an because we can't afford $250 A month and turned in 3 boxes to save and this bill was $259. I work from home and need WI-FI everyday. Sadly after complaining monthly nothing changes!!!!! read more

I experienced extremely rude customer service at this location. I asked if they could check the availability of an item, and they told me it would take a couple of minutes. After waiting 30 minutes, with no update, a girl named Janet finally approached me and asked why I was waiting. I explained that I just wanted to know if they had the item in stock. She quickly responded that they didn't have it. When I asked why I had to wait so long without anyone informing me, she simply shrugged and didn't offer any help, like ordering the item or providing details on when it might be back in stock. It felt like they didn't care about my time or finding a solution.y read more

I have been with spectrum for 2 years. Every night at around 11 o'clock the internet is off. They do not compensate you for your loss but they definitely call you to worry you for payment. If you do not pay they cut you off so if it's that easy then why not switch my internet back on with the same switch you cut it off with. The representative told me that we only get a day of credit but this to has cost me my job. I highly recommend everyone to seek services elsewhere. read more

I've had their Internet Cable for over 6months and within that time I've lost my internet attest once a wk for no cause. When I call customer service not only are they not Helpful but they at one point sold my home phone service I told them I didn't want! Another time I asked to have my cable to be removed for over 3 months well its still on but they won't give me credits for there mistakes they took this lady who had a baby before 4 other ppl that were waiting , not right !! read more

Spectrum - Inside store - Internet Service Providers Near Me - Van Nuys, California

If it were possible to leave 0 stars that would have been the option selected. On top of numerous unplanned outages per month, which is a hoot when you work full time from home - you are not rewarded with any sort of customer loyalty. Your monthly amount will only continue to increase. Expensive for trash internet and service. They will only offer you a lesser amount when you cancel your services. Customer service representatives are I'll informed and will not answer questions regarding statements or changes they will only say the same script over and over again as if you are a complete moron. The terms and conditions trash. If you use the internet even 1 day and then cancel the service, you'll be billed the total monthly amount. Take my advice and use literally any other service provider. I have been very happy with Verizon with no outages since I have used them which was back in September. read more

I WOULD GIVE THEM -10Stars! This is the worst internet/tv provider. I'm going on my second day of interrupted or no service. You can't speak to anyone and they have canned questions and responses. If you are looking for service DO NOT SIGN UP WITH SPECTRUM! read more

Because you receive services from them that is not on a contract, they are then entitled to charge you your full bill, even if you cancel one or two days after your billing cycle. I think it's utterly disgusting that a company would basically steal money from its customers when they're not using their service because they've moved from that address. It's unfortunate that there's a monopoly over services in Los Angeles and you're forced to use them but just beware for when you're ending your service. read more

This review aimed at customer service experience. Kind wait time to return equipment. Only reason cut the cable is we don't watch it and my cell service provider was able to provide internet at a deeply discounted price when combined with a healthcare worker discount. Services usually reliable. Just long wait times when coming into store front even for simple things. read more

Spectrum - Manager?Supervisor? - Internet Service Providers Near Me - Van Nuys, California

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Ho Hum, another one-star review for Spectrum... Clearly Spectrum doesn't care as one can see how long they've been accumulating poor reviews, this is just a warning for potential customers: BE VERY AWARE Spectrum is dishonest in their dealings and CS Reps will outright lie. I canceled Spectrum Internet because their guaranteed 50 mbps download was never more than 6 mbps and after repeated attempts with Technical service, was told there was no way to improve speed because of where I was in the cable trunk lines, then was told their 'Guarantee' wasn't really a guarantee. Then, after cancellation, Spectrum tried billing for an additional two months when I specifically called and told the rep I would pay until the end of the current billing cycle, then terminate service. Glad I had the foresight to cancel my automatic billing! Next, I started receiving past due notices, and after five calls to CS I was told there was no record of my cancelation! A quick review of Reddit shows hundreds of the exact same complaint: no record of service cancellation and continued billing! I smell a crooked corporate strategy! Any company but Spectrum/Charter, in the future. read more

Absolutely worse customer service experience. They lie about getting you a discount just to rope you into an extra service you don't need. Then turn off your existing tv channels. When you come back to resolve the issue, they tell you that to get your channels back you have to pay extra. Extra for what? The same channels you were paying less for originally before? Then when you tell them you want to switch back to your original plan they say, "sorry, once you make a switch, you cannot switch back. Call customer service!" Refused to leave the store until this issue was resolved. The girl that was helping talked it over with her manager and agreed to switch back to the original plan and pricing. I asked multiple times to confirm that I was going to pay the original price. Both her and the manager were laughing behind the counter, so I knew this was not the end of it. She just "yessed" me so I would leave. Sure enough later that day I get an email saying I'm going to pay a new higher price for the exact same service I had before.... Shocker! Went back to the store and sure enough they told me to "go pound sand!" Called customer service and they said the same thing. Absolutely disgusting! Will never do business with Spectrum ever again. read more

My review is solely based on my experience at the Spectrum store and not the company themselves. I made my appointment online so I wouldn't have to wait in the store. I got there 10 minutes before my appointment time but the staff was nice enough to still check me in and I saw I was #1 on the list. I overheard from other people that the wait would've been 30 minutes. It took about 10 minutes for me to get help since there was only 3 workers helping customer. After it was my turn, it took about 5-6 minutes for everything to go through because she said she was fixing some stuff under my account but didn't say what. I wore my mask inside the store and they have charging station for their guest while they wait. They also have small water bottle in the entrance for their guest. read more

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Extremely slow. Why? The manager decided every service person should try and upsell cell phone service. Waited 45 mins to get a router on a weekday mid afternoon. Don't go here. Find another spectrum store!! read more

Spectrum - Internet Service Providers Near Me - Van Nuys, California

Raised my rates. Very bad service. Verizon and AT&T are way better than these leaches.

A very poorly run organization that over charges for spotty service and relentlessly harass one to sign up for more services despite being asked not to receive these offers. Coup de grace! After canceling and turning in the equipment (of which they acknowledge) they kept charging us. Finally after a 45 minute phone call and speaking to 4-5 different people we were finally told we would receive a refund - we'll see! read more

Loyal costumer for years. Don't plan on leaving anywhere anytime soon. I have one around the block and it's never a hassle in there with the in person service they provide for any reason you might be there. read more

I was just at this Van Nuys location, because I'm returning their equipment which is the modem and router, I recently upgraded my modem and router and I wanted to save the $5 that Spectrum is charging me. Anyway it should be an easy return no more than 5 minutes right? Wrong!!! The person that I got keeps on up selling me, which J politely declined, It took more than 15 minutes. Je keeps changing things on my account and upon going home my Internet was turned off!!! What an A-hole!! Just because I wouldn't take additional services he messed up my account?!! Horrible experience!! Stay away from this place!!! If you have to drive to a different location please do so. Spectrum should be weary about employee like this!! read more

Spectrum - I'm going back there now and taking a picture of the person who assisted me. - Internet Service Providers Near Me - Van Nuys, California

First time I arrived no one was there to greet or ask questions by the kiosk. Made my first experience to be very stressful. Not all employees had a welcoming face. I understand the location of this facility but not all that visit are as rude as the ppl that visited there that day. Do better spectrum! If you want to push mobile service on ppl do better with your first catalog before venturing off to the new. read more

I came here to return my cable box. I have never been to this location. I have to say its a nice location. I can't speak about the other Customer Service representatives, but the somewhat older gentleman that assisted me, I think the initials on the receipt was Cashier - TD or TJ or something similar, was simply great! The only thing that was a question, is how online they make you make an appointment and are told to show the appt confirmation. However, when you get there, no one cares about the appointment and you are simply put in a line outside at random with anyone else. Then the security guard is making the decisions on who to let in etc. I thought my appointment was going to mean something. Other than that, it was a wonderful experience thanks to that one agent. read more

An update to my original review from 6 weeks ago. After all of the hours I spent on the phone with Spectrum and still not getting my mom's account set up properly, I finally decided to do away with the TV service along with the landline service they just could never connect. At this point we just wanted internet. I was assured by Matthew in the billing department in that her current bill would be updated to reflect the new rate of $54.99 and her account would be credited to reflect her new service. Well, wrong! Spectrum is making money off customers by claiming that no refund will be given if you cancel any service before the end of your billing cycle. What's that you advertise Spectrum? NO CONTRACTS? NO CANCELLATION FEES? I call Bullshit! Funny how they don't bother to actually tell you that on the phone when you are setting up or canceling your service. SHAME ON THEM. Check out all the complaints on google and lawsuits as well. You know what they say about karma... read more

Terrible company, overcharges for service, and your bill is never reliable; it can shoot up $20-$30 per month at the drop of a hat, and does so at least twice a year. I finally cut the cable at the end of last month, was then surprise billed for the equipment I had yet to return... despite the fact that I had to isolate due to COVID and had a broken down car I need to get working before I could drive the equipment back. Showed up today at this Spectrum store location to drop off my equipment, on a Saturday late morning. There is a line around the store to get in, with roughly an hour wait... so that I can drop off their equipment and try to undo the bill. I recommend staying away from Spectrum, they are untrustworthy and bill far too much for far too little in return. Regulators should break up the monopoly Spectrum has built for broadcasting LA sports teams. read more