i was visiting from los angeles and came in because my phone had severe water damage…read more maui was amazing! he was very personable and professional. he listened to all my concerns and remembered the details of my requests. even though the store was busy and he worked quickly, he never made things feel rushed. he always took the time to explain things and make sure i was happy with what i was getting. i have been with t-mobile for more than 20 years and this is one of the best experiences i've had.

We arrived about less than 10 mins before 10 AM, my mom and I were the third to forth person in…read moreline waiting outside the store. The pink blankets are sooooooooo kyoote, no cap!!!! We got about FOUR here earlier this morning. THINK PINK

The metro in canyon county is a joke! I have been calling for days no answer or they just hang up…read moreon me. I called this store and picked up my call rite away! I spoke to Robert and he was such a help and was super helpful! 5 stars for this location and 5 stars to Robert.

These guys are terrible ! I got my phone from another T-Mobile store which is being remodeled. So I…read morewent here to get my screensaver warranted. The guy at the this store told me that they don't warranty crack screensavers they only warranty the screensaver if it fall off. So I called the T-Mobile down the street in Stevenson Ranch and ask them about the warranty. They said come on down we will take care of it. So when I got there they look up my account found the warranty and fix it for no charge . The guy at this store was so lazy he didn't even take the time to look it up. The funny thing is there was no one else in the store! they had nothing else to do ! Now I now why the store was empty . Terrible Service !

Rick! Rick! Rick! Thank you for the phenomenal customer…read moreservice and exceptional experience. Purchased direct tv and this branch is always great, friendly and helpful. The location is one of the few where you can actually see what you are buying and the support keeps me coming back.

I am absolutely furious with the way My Wireless/AT&T handled my switch from Verizon. On Friday, I…read morewent in with my family to move our lines over to AT&T because the plans were more affordable. I explained to the rep Marcus that we also wanted to upgrade every phone. He said he could help but was leaving for the day and told me to come back in a few days to finish everything. He switched us over but didn't do any ordering of phones. Today (Monday) I came back ready to upgrade and was hit with the most ridiculous excuse I've ever heard... Marcus said my account was "on hold" and that he needed a manager to release it. He didn't know when the manager would even show up. Seriously? I drove to the other location on Golden Valley to talk to his manager Rick myself. That's when the truth came out: Marcus opened my account wrong, and because of his mistake I now can't upgrade my phones for THREE MONTHS. Rick and another employee, Mark, flat out told me there was nothing they could do. Their only advice? Go back to Verizon or switch to T-Mobile. I called Marcus again and he refused to admit fault, just kept telling me to "wait." Wait for what? For three months of their mistake to magically go away? Absolutely unacceptable. Because of their complete incompetence and zero accountability, I am DONE with AT&T and My Wireless. My entire family is moving to T-Mobile. If you value your time, your money, and basic honesty stay far away from this place. This has been the most unprofessional and infuriating customer service experience I have ever had.+ all of the employees are under the age of 30 they are unprofessional and need to be retrained.

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

Rich the cell phone Doctor can fix your cell phone & treat you as a family member with great…read morepricing fast repairs with quality workmanship..

Make an appointment people! Don't walk in and get annoyed because there is a wait! We live in the…read morebusiest city in Santa Clarita, so don't be annoyed that there is a wait on a Saturday if you didn't make an appointment. That's your own fault. I made an appointment at the Valencia location on the same morning an hour before they opened and was seen within 5 minutes of walking in at 11:00 on their busiest day. If you don't make an appointment, expect a long wait. It's super easy and you have no one to blame but yourself if you don't. BTW we are Gen X and figured it out. So can you. They even text you if you need to wait a bit longer once you make the appointment and it's super easy. This is the 3rd upgrade in 5 years that we have made an appointment ON A SATURDAY, their busiest day; walked in, did what we needed to do and walked out super happy. Kelly was amazing. The store was filled with walk ins who didn't make appointments. She was calm, personable and efficient. She answered all our "dumb" questions that I'm sure she has heard 1000 times and not once did she make us feel stupid. Kelly was so knowledgeable and explained everything to us so we understood. She ever caught a glitch on my husband's account and fixed it right on the spot. She is great! When I have an opening at my company, I'll be coming to steal her from ATT, so you better give her a raise.

Kelly was amazing! She fixed the issue I had with my phone very quickly, and explained what the…read moreproblem was. I recommend requesting her if you need assistance with your phone.

Got my Ps5 fixed here about a month ago…read more Great price. Great timing. Great person. 10/10 would recommend every time

Brought in my iPhone 13 Pro after water got into the TrueDepth camera and killed Face ID. I had…read morealready opened it up myself and knew the module was toast. Tortello knew right away that the 13 Pro doesn't repair like the older phones and needs a full TrueDepth module swap, and even pointed me to Apple's Self Service program in case I wanted to try it myself. That kind of honesty when they could have just taken my money told me everything I needed to know. Flat fee, genuine Apple part with a year warranty, and seal replacement as standard practice. Part came in early and they turned the repair around in a few hours. Face ID, Apple Watch unlock, and Portrait mode all work perfectly now and the service history shows a genuine TrueDepth camera. Friendly, easy going, and clearly knows this stuff at a level most shops don't. I priced this against a mail in place that quoted me way more and would have meant shipping my phone across the country. Glad I went local. Highly recommend.

Both Yelp and Google say this store opens 10am on Sunday. I went over there today after 11am and…read morethey were closed. And the hours posted on the door say they open at 10am as well.

Went to upgrade my phone in store today. Been a long time loyal customer over 20 years…read more Salesperson did not speak a word of English. She spoke to me in Spanish only I assume. Asked several times for help and she just repeated ' no mas'. Another customer in the store said they don't speak English in that store. Left and went outside to check location to make sure I hadn't crossed the border by accident !! Unless your fluent in Spanish do not go this store .

My children jammed a broken switch card into the switch card reader. After removing the broken…read moregame, the console was unable to read any other game. I ended up sending it to Phone Heaven. They ordered my parts and had it installed and ready within 2 days. It was convenient but the repair was a bit pricey but no where near spending money on a new Nintendo Switch. The console encountered no hiccups since its repair. Would I go back again, yes I would.

Seriously, I honestly thought my son's iPhone 14 was "unfixable" after he dropped his phone into a…read morepool. After that happened, the screen worked for a few hours, but there was a noticeable difference at the bottom, and then it didn't come back on. But the "find my iPhone" did see it on, and it vibrated and played a sound. I put it in Silica (packets) and in a plastic bag overnight. Today, I sent a project request/message via Yelp, with a quick reply from this place. Came in, got the same estimate and a really fast diagnosis. It was fixed in less than 30 mins! $131. Far better than replacing the phone. Super friendly and will definitely use again! Highly recommend.

Real nice girl that works behind the counter. I had a bad battery on my iphone and brought it in. I…read morebrought in my own replacement battery and she just changed it out and did not charge me for it. She kept the phone for a couple of hours to make sure it took the charge and it did. Thank you.

I needed a new battery for my iPhone 12. As promised, the battery was installed and is working…read moreperfectly. I would absolutely recommend this business if you need any service on your iPhone.

Diane saved me about $180 off my bill. She was very knowledgeable and explained everything to my…read moresatisfaction. She didn't use tech jargon, but made it easy to understand for my feeble mind. She saved me money, upgraded my service and was pleasent throughout. This Spectrum location is top tier.

Very disappointed in my most recent experience with spectrum. I went there to try and look at what…read moreI can do in order to lower my bill and was presented with the only option of adding a "phantom mobile line" in order to lock in some promotional rates (keep in mind I only have TV and Internet with spectrum). Which I would then have to come back and cancel that line in 4 months in order to avoid any additional fees on the line itself. Seems like a very shady business practice for people that have been loyal to spectrum for years to jump through hoops. The representative whose name starts with a "D" and has already seen mentioned on multiple reviews was not empathetic at all and basically told me "if saving $600 a year wasn't important then she couldn't help me". After that she proceeded to tell me I can try to call customer service to see if they could offer anything. Aren't the people who work at this establishment supposed to help their customer, why even bother coming in if you're just going to try and sell me on something I don't need and not address what I'm asking? Overall left a really bad taste in my mouth and definitely looking at my options outside of spectrum specifically because of the horrible interaction with this staff member.