We arrived about less than 10 mins before 10 AM, my mom and I were the third to forth person in…read moreline waiting outside the store. The pink blankets are sooooooooo kyoote, no cap!!!! We got about FOUR here earlier this morning. THINK PINK

Horrible experience...! Not only T Mobile internet SUCKS!…read moreI'm here to return my equipment, first I waited 45 just to return the modem, now it's been 15 minutes and they can't find the equipment serial numbers in their system. AVOID T MOBILE! GO with SPECTRUM all the way! So glad to be back with Spectrum!!!

I am absolutely furious with the way My Wireless/AT&T handled my switch from Verizon. On Friday, I…read morewent in with my family to move our lines over to AT&T because the plans were more affordable. I explained to the rep Marcus that we also wanted to upgrade every phone. He said he could help but was leaving for the day and told me to come back in a few days to finish everything. He switched us over but didn't do any ordering of phones. Today (Monday) I came back ready to upgrade and was hit with the most ridiculous excuse I've ever heard... Marcus said my account was "on hold" and that he needed a manager to release it. He didn't know when the manager would even show up. Seriously? I drove to the other location on Golden Valley to talk to his manager Rick myself. That's when the truth came out: Marcus opened my account wrong, and because of his mistake I now can't upgrade my phones for THREE MONTHS. Rick and another employee, Mark, flat out told me there was nothing they could do. Their only advice? Go back to Verizon or switch to T-Mobile. I called Marcus again and he refused to admit fault, just kept telling me to "wait." Wait for what? For three months of their mistake to magically go away? Absolutely unacceptable. Because of their complete incompetence and zero accountability, I am DONE with AT&T and My Wireless. My entire family is moving to T-Mobile. If you value your time, your money, and basic honesty stay far away from this place. This has been the most unprofessional and infuriating customer service experience I have ever had.+ all of the employees are under the age of 30 they are unprofessional and need to be retrained.

The store representative, Justin, was SUPER knowledgeable and helpful, but the franchise owner, My…read moreWireless, is doing him filthy by having him as the only employee on the clock all day long. I came in when they first opened, and there were like 4 or 5 people ahead of me. I waited almost an hour, and only 1 person had been helped during that time because they were apparently going through every little detail of his phone bill. The other people in line said they were there the day before and it was the same exact situation, so I left and came back in the afternoon only to find a similar line of customers where I waited yet another hour to be helped. It doesn't matter if it's busy due to peak traffic hours, there's absolutely no excuse for this understaffed corporate greed. Does he ever get a break or a lunch? Is that even legal? Do better, My Wireless!!!

Mauricio was very patient with me. He resolved three of my issues. It's a small store so be…read morepatient. It's only three people in the store. I've been with Metro 20 years. Never had any issues always get good service.

I went in to buy a flip phone for my elderly dad, the young guys in there were busy talking between…read morethemselves in Hindu, I thought it was rude to begin with because I didn't understand what they were saying. When they finished their conversation, they told me their store didn't have the phone in store and that they would have to get it from another one. It took 2 days, several calls looking for their actual store number, the number the guy told me i could call him on was answered by another person who said it was he was a cousin and that it was his number but he wasn't available. Right after I hung up, he called me all apologetic that the phone was not in. After an entire morning/afternoon, he called me to tell me the phone could be picked up. They even charged for a new SIM card when they easily have given my brother for free since they didn't honor their word about delivering the phone when they said they would. Fast forward to Sunday March 24th, turns out they activated the wrong number to the SIM card that was suppose to be for this phone and now my sister has no phone for 2 days until they can fix the problem. WTH?!!!!! Incompetent people representing Metro by T-Mobil at this location.

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

I shopped all over the valley calling places. I decided to go here since they had the best prices…read more Usually you get what u pay for but not here. My man Richard fixed my son's cracked IPhone 16 in about 30 minutes. He also cleaned it and gave me a free screen protector and case, who does that! To top it off he saw my phone and cleaned the charging port and speakers and hooked me up with a new case too! Me n my son feel like we have brand new phones now thanks to Richard, go hit them up for all your IPhone needs!

This location is the Best !! They have employees who really like their jobs, know their products…read moreand services!! Shaun was amazing!! Professional, knowledgeable and honest!! He really helped us with all our needs My sister needed a case and car charger I needed to erase data from my iPad he helped there and We bought two iwatches !! The deal was buy one get one free that is a great value !! Manager Jasmine was also great She check us to see if we were good !! So friendly and nice I like the fact they are kind Hurry get down there and get a new phone, watch you won't be disappointed!! Thank you team you're doing magnificent!!

Thank you so much, Anferny, for your patience and for helping set up my daughter's Apple Watch…read more Really appreciate your kindness and support!

No regrets, Geek Squad said our hp laptop was done and should be trashed, went here for a second…read moreopinion and glad we did!! Stephanie had our problem diagnosed and the laptop running in 5 minutes. Don't waste your time at geek squad, this was well worth making the appointment. Thank you Stephanie!

They are inexperienced and full of themselves. They dont repair your products to keep the repaired…read morethey repair the so you have to bring them back. Replacing Liquid Metal in a ps5 with thermal paste causes overheating issues. When I confronted them about using thermal paste, they said the used "thermal compound" and never said paste but it's "probably too much of a technical term for you" I want to inform you, thermal paste and thermal compound are the same thing. Go to Wikipedia, for either, it'll showcase half a dozen terms used interchangeably for the same thing. The fact that they DO NOT know this say you do NOT want to use them for any repairs.

Both Yelp and Google say this store opens 10am on Sunday. I went over there today after 11am and…read morethey were closed. And the hours posted on the door say they open at 10am as well.

Went to upgrade my phone in store today. Been a long time loyal customer over 20 years…read more Salesperson did not speak a word of English. She spoke to me in Spanish only I assume. Asked several times for help and she just repeated ' no mas'. Another customer in the store said they don't speak English in that store. Left and went outside to check location to make sure I hadn't crossed the border by accident !! Unless your fluent in Spanish do not go this store .

Wonderful staff who serviced my phone and transferred all my data from my old phone so quickly ‼…read more Very professional and knowledgeable in their field of technology‼‼ I would highly recommend them‼‼

beware!!! would give no stars because they deserve nothing!…read more owner is a thief nd their product is crap, went in last saturday and had my phone repaired. great warranty except they do not stand behind it. phone screen is dead and they said it is cracked witch it is not and has been in a rubber case since the install, lasted 3 days. stick your god loving bs up your.ass, all a show...........

I needed a new battery for my iPhone 12. As promised, the battery was installed and is working…read moreperfectly. I would absolutely recommend this business if you need any service on your iPhone.

This is my go-to for affordable, reliable iPhone repairs, vs the overpriced Apple store any day…read more They are cool, fast and so helpful! Highly recommend. Thank you!!!

Excellent service. Very polite employees…read more Happy all the time I go there. Great deals on screen protectors.

ZAGG IS NO LONGER ZAGG…read more I've always ran ZAGG screen protectors and loved them and the assurance they offer... Recently I upgraded to the iphone 16 and knew instantly who I wanted to trust to protect my screen. Went directly from Apple to zagg and had a new protector installed. I chose the option that provided protection along with privacy from the sides A $75 protector.... (My girlfriend has one from Amazon she paid 20 dollars for and has never had any breakage on it and it's also a privacy one, hers is impossible to see from the sides.... The zagg offers no privacy unless your brightness is entirely down with True Tone off.FYI) 2 days later on the first drop from under 2 feet... it broke across the entire screen... I went back and had it replaced hassle free with the same style protector. (This is when they informed me about their new policies that ZAGG will not cover cracked protectors now and that really made me sad because that's what really made ZAGG stand out) now it had air bubbles so I had returned around an hour later, I thought they would push the bubbles out. I was in disbelief that they took it off threw it away and replaced it entirely! This made me feel relieved, I thought wow they really want me pleased! LOL this screen protectors has broken 4x in 3 days... it's got hair lines all through it!!! I will definitely never use another zagg protector on one of my phones. The employees were super chill, they did not like the policy changes themselves so they say. Regardless for me to pay 75 dollars for a screen protector and it be breaking on impacts of less than 2 feet... absolutely not! But will definitely not ever refer a friend to buy a zagg product again.