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    T-Mobile Experience Store

    3.5 (51 reviews)
    Closed 10:00 am - 8:00 pm

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    Reviews With Photos

    All the new IPhones!
    Connie H.

    I bought a new phone from Apple direct and was having issue with aligning it to my T mobile account. I spent several days carrying around two phones because the new ones are now Esims. I don't know how I feel about E sims but that is another topic. Probably would not have bought the phone if I knew because I travel a lot and buy a sim to switch out in Europe and Japan Toonorah took great care of me and helped straighten out the account which was quite a feat while a very an ious woman hovered, watched our passwords and was a real pain in the butt annoying both us and Toonorah- who had the patience of a saint. If I'd seen the absolutely rude woman sooner I would have done something about it and had her kicked out of the store.

    I came here again after my previous positive experience to buy a phone for my mom. I will say I commend the workers here because they were short staffed and had like 2 people assisting on the floor but were getting it done. With that being said, obviously you go into a phone store knowing it will take at least an hour, and you might have to wait a little. I saw multiple guests walking in and being impatient or hounding the workers, which I commend how professional they were, idk if I could be that nice lol. Anyhoo, JASON C helped me out and even gave us his card. He was very patient and kind especially with my mother's old slow phone haha. Deff come to this location, the employees are always cool as heck.

    Jason business card
    Kamran M.

    I 've had bad experiences with T-Mobile in the past, including at the Topanga location and others, which left me very disappointed. However, my opinion changed when I visited this location. One of the employees, Jason, was incredibly helpful. He assisted me with choosing the right plan, explained the benefits, and even informed me about how I could get discounts through my work. I'm confident that all the employees at this location are great because even the manager handled my requests quickly and in a friendly manner. I'm especially grateful to Jason, who is a Senior Mobile Expert, for his exceptional service. I left this location happy and satisfied thanks to his help.

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    4 months ago

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    7 months ago

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    23 days ago

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    8 months ago

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    2 months ago

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    2 months ago

    Thanks you for the best service. The place was beautiful and relaxing. Special thanks to Cristina.

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    1 year ago

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    8 months ago

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    6 months ago

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    1 year ago

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    11 months ago

    Well I just bought a charge from here and the staff was super duper sweet friendly and polite.

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    1 year ago

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    3 years ago

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    3 years ago

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    1 year ago

    Tahoorah gave us one of the best customer service we experiences we ever had,quick,easy & organized

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    2 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    2 years ago

    I loved Luisa. She helped me w my phone and had the best time vibes were immaculate Luisa I miss you already

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    3 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    I needed help with a much older phone that I was replacing and Kevin was extremely helpful right off the bat.

    Mentioned in 3 reviews

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    People searched for Mobile Phones 3,799 times last month within 15 miles of this business.

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    Spectrum - Spectrum waiting area

    Spectrum

    2.6(91 reviews)
    0.4 miEncino

    We went around 2:30pm on Saturday. Only two staff members were working and the line was long. At…read moreone point there was only one representative left helping customers. Many people left, including an older woman who had waited for about an hour just to cancel a service for her family. The staff member turned her away because the account holder wasn't present, and didn't try to offer any alternative solutions. She left frustrated. They really need more staff on weekends to support customers. Now I understand why the rating is what it is. We waited almost 40 minutes just to return equipment from our old house, and the actual return process took less than five minutes. There should be a faster system for simple equipment returns -- even just scanning a code like Amazon would make it much more efficient..

    After 5 calls 7 hours of sitting on the phone with spectrum, (no exaggeration) where their staff…read morecould not figure out why my internet service was down, someone finally figured out the problem. (My modem and router were wrong for our new service) They asked me if I wanted them shipped to me the next day or get them in person. I asked to pick them up myself. I was told to go to my nearest spectrum store which is Encino. It was late but as long as I got in before 8pm it was going to be ok. So I go. I Sign in and finally after one customer left rather upset. I was next. I said I just needed to swap my items and I'd be out of there. But he insisted they were being shipped to me tomorrow. I told him they were supposed to be picked up by me, but he insisted they were being overnighted. I asked, can I turn these in here? He said no and that they would be lost in the system, and I would be charged for them. I told them I was rather miffed that I got the runaround and questioned why they couldn't accept our old components. He avoided answering me. I said, admittedly rather upset, "So I come here rushing against the clock to make it in time from my house and I get nothing for my trouble. Sorry. He says with a smile. I cursed under my breath and left. As they locked the door behind me the two remaining employees laughed. I want back to the door and said are you guys laughing at me. They just literally smiled and kept laughing. (The next day I called spectrum again, and I'm told that the modem and router won't be in till Friday! Only after two more hours am I told I can indeed pick them up after all! (Porter ranch store) By the way. After I picked them up, It then took four and a half hours more of calls to get the system working. Yes, all that to reconnect my cable from a months disuse. I'm upset about all the time wasted trying to get this sorted but those two clowns at the Encino store that night really went out of their way to deny me service. I am going to be calling the manager about those two a**hats, but I'm sure that will get nothing accomplished. I do intend to get their names and post them here. Spectrum. You better get this right with me. ASAP. .

    Photos
    Spectrum
    Spectrum - Customer service

    Customer service

    Spectrum

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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