Tell me why I place an in store pick up and I go in there and it's not ready of course. This is why I do in store pick up to avoid any interaction as much as possible. Me working from Verizon before I actually I'm brainstorming ways how to help them instead of them helping me so I basically offered to cancel my order online and now they're telling me that because I have to place it in the store. I have to pay for a set up fee. Is that more of a scam or what? Avoid this place as much as possible. FYI: I asked them if they can waive it because you're not sending up anything. I'm literally picking it up and their system is not allowing so I think the manager just do it but they're possibly doing everything under this sun but help the customer so I'd think twice. read more

Parking: This location shares a large parking lot with neighboring businesses, the lot is free and in the back. You can also park on the street at the meter parking. 3.5 stars Staff: When I walked in, I noticed one employee outside talking on his phone. The only other employee was helping another customer, so I took a seat and waited. I needed up waiting for 30 minutes until it was my turn. And they couldn't even help me because this is an authorized reseller and not an official Verizon store. Frustrating. 1.5 stars Merchandise: This location has a very small selection and since they're not an official Verizon store some of their items are off-brand chargers and phone cases. 2 stars. Bathrooms: I didn't see any restrooms for customers. Overall: This is not an official Verizon store, but only an authorized vendor of Verizon. I would recommend going elsewhere for best buying experience. (3.5+1.5+2)/3 = 2.333stars read more

DO NOT GO HERE! Go find an actual Verizon store that's not a 3rd party authorized retailer We go into the store. There is only one guy waiting on about 7 to 8 costumers. We wait patiently for our turn. When it came to our turn. We told him about the deals online with out trade in. And he says he can match them or better. So we tell him what phones we want. He tells us in order to get the iPhone 17 free and to make mine $10 a month for the next 36 months or however long it needs to be for the promotion  we had to make at least one trade in. We said okay. So we ended up trading in my partners old phone. He then asks what I am going to do with my phone. I said keep it or sell it on marketplace. He says if you bring your own device the extra line will be free . I told him when he got back with the phones please don't add insurance we will be doing apple care. He said ok. I went to go set up the apple care -plan for my and my partners phone. Her phone didn't show up as a device to add, which I found weird. I asked him about it and he said he doesn't know anything about apple care (even though he has a iPhone himself) I said ok. We were being very patient with him because we felt bad that he was the only guy working. Anyways I asked again can I see what our monthly bill will be afterwards and he said again that it won't be the same because we have to wait on the promotions to take affect. At the end of it He promised that each of the lines will be $45 each. Her phone free and my phone $10 a month and the free line. Come to find out that's not the case now we are getting over charged on prices we didn't agree on and he also ended up adding insurance on the account when we specifically told him not to. This place is scammy And a hassle. thank god actual Verizon is fixing the mistakes that these people did. Again avoid this place like the plague, you'll thank me later. read more

I want to give a "BIG SHOUT OUT " to Quincy! A few days ago I went to replace my phone and Quincy helped me compare phones and pricing. I received great service from him! Not only was he professional, he was knowledgeable, helpful, patient and easy to talk to. Thank you Quincy for the awesome service! read more

Place never answers the phone or calls back Just a voicemail Sherman oaks way better read more

Great service from kalen very informative and helped me set up a new internet plan!! Internet speeds is great too read more

Rodrigo set up both my phone and my mom's, explaining everything so clearly and making the whole process smooth and effortless. He was very Attentive, genuinely kind, and extremely helpful he definitely made the experience a lot more fun. read more

Rodrigo deserves a raise! Helping 3+ customers at the same time with white glove service. He knows the ins and outs of what he's doing so he can best assist everyone that comes through the doors. He understands what you're looking for and doesn't try to sit there and upsell you on items you don't need. He was the only employee at the time (his sales guy was on lunch) but he was able to hold it down and not fret. Keep up the great work Rodrigo! read more

There is still room for improvement. Long wait time, I didn't get what I was looking for. Slow motion, that's the place customers sweat a lot. Not recommending. read more

Verizon - Mobile Phones Near Me - Encino, California

Rodrigo was super helpful and friendly with setting up my phone today! Great experience!! Thank you

Daniel was able to help me out with great customer service. Highly recommend this location.

Would definitely recommend this location, there was a good selection and the item that wasn't in stock was ordered and arrived in a few days. Kalen was amazing!! He was very helpful and answered all of our questions. He was very knowledgeable and helped us pick out the best phone and iPad for our kids. read more

GREAT CUSTOMER SERVICE, friendly , knowledgeable Rodrigo the store manager and his representatives, Danny and Kalen are great! Thank you guys, highly recommended this location for knowledgeable and amazing customer service. read more

Great shop. Rodrigo was a huge help. Have great guidance and helped us set up our new phone.

Amazing place the people are so helpful and kind place is clean and good atmosphere Rodrigo was so helpful highly recommend

Rodrigo was awesome!! Highly recommend for those looking for mobile service. He set me up with a WiFi router and it was very easy.

Well I can see why this store got two stars. I walked in there wanting to buy a new car charger, that was it. As soon as I walked in I saw a throng of people. One of the salespersons says to me "We'll be with you shortly.". I asked her what does that mean, how long is "shortly?" She said "I really can't say." So I decided to just take a look at the chargers on the wall to see if maybe I could get an idea what I wanted and just buy it online. I start to look at the chargers and I realize not only are they locked up tight, so you can't really look at them, but also none of them have prices. As I'm looking at the chargers not knowing how much they cost, a guy that is sitting at one of the tables waiting to be seen says to me, Excuse me miss. I said yes? He says, you know there are other people waiting here before you. I said, look. I'm not trying to jump the line here. I'm just looking at chargers, so you can go and relax now. Why would I sit there and wait and subject myself to that kind of stress just for a charger? I can go online and buy it myself, and there I can see the prices and not get attitude from the people that work there or the customers for that matter. Customer service has definitely sunk to an all-time low. And we wonder why all the brick and mortar stores are slowly closing up? And why people then have to find other jobs? Maybe if the sales people gave a flying f**k about the potential customers that walk into their stores, those stores would have a chance to actually stay open, right? read more

Tl;dr: STAY AWAY FROM THIS STORE. YOU MAY GET SCAMMED. My mother-in-law was scammed by the manager named David at this store. Her phone was only 4 months old, and she got a message saying, "Verizon network is not available." So she took it into this store to get it fixed. David told her the phone was bad and she had to purchase a new phone from their store, so she did. One month later they decided to switch networks, and the other carrier said that phone works fine, and Verizon just needed to give her a new SIM card. But David obviously just wanted to make money, so he lied to her. Now we are trying to get this fixed on the phone with Verizon and spending hours explaining the situation to the Verizon representative. After this experience, I will STAY AWAY FROM THIS STORE and Verizon. I don't know how businesses like this still exist in this day and age. read more

I had a great experience at this location, Daniel was a big help!! We got all the deals and discount's we were suppose to and more, thank you! read more

Came in for a new iPhone ..after 10 minutes of misery..walked out and drove straight to apple excited to pay more but be in a good environment . These associates hate being there and don't want to talk to so do yourself a favor and don't bother them! read more

If you would like to get tricked and told you have credit and should get a new iPhone (when you really don't need it) then visit this store and sign a bunch of documents that you may not be able to read or understand (because my mother doesn't read or write English) A month later she's told she has a 36 month contract with Verizon and there was really no credit involved. The manager and the sales reps have quotas and numbers to hit monthly! They'll use any trick in the books to make you a get new phone. My poor mother was tricked because she trusted a guy that spoke her native language. This store sucks! Don't trust anyone working at this location. read more

Rodrigo was very helpful and got our brand new phones set up quickly! Would go back and highly recommend.

Danny was very helpful! Easy and smooth transaction. Came to upgrade our phones and left without a hassle and great deal. :)

Kalen is a wiz kid at this Verizon store. He not only has the various plans down cold, but he also understands the store's products and how they work. He in addition, has a wealth of patience. read more

Worst service I've ever had in my life. Alex with the nose ring and little hoop earrings was blatantly uninterested in helping me turn service on a newly purchased iPhone. He tried once and said it was carrier locked so I called Apple and they walked me thru the steps so it would work for him. He sat on the bench scrolling Instagram and I asked him to try again, he told me he already did. I said can u please stop scrolling social media and try again? I'm currently on call with Apple and that's what they said to do. He told me that he's not doing me any favors with that attitude! What favors?!? It's his job! I'm a Verizon customer, all he has to do is type 10 numbers in but he's too busy just surfing the web to do his job. My mind is blown by how horrible a business can be run. read more

Danny was awesome! Thanks for helping get me hooked up with the new iPhone. I highly recommend coming in for any Verizon need.

Rodrigo was very helpful and professional. Was able to get 2 new phones and he was able to reduce our monthly plan.

Rodrigo was very helpful with the new setup for a new phone and trade in explanation as well. Very good customer service and great value for trade in. read more

I came in today to add an additional phone to my existing Verizon plan. Rodrigo assisted me for the entire process...finding the best deal for me, setting up my new phone and setting up my previous phone with a new phone number that I can now use for work. Rodrigo was very knowledgeable about the phones and how the pricing works and explaining how my monthly payment breaks out. He was also very friendly, greeting me as soon as I walked in the door. There was another associate working in the store today as well. I noticed he was equally as friendly with customers and also seemed knowledgeable. I was very happy with the service I received today from Rodrigo!!! read more

Great service here!! Came in for a new iPhone and Rodrigo was so helpful. Helped me immediately, found me a great deal, and got my phone set up really quickly. Thanks so much Verizon!! read more

Rodrigo was very helpful and attentive with the services I needed. I highly recommended coming to him for all your version store needs. Make it quick and simple. No hassle. Appreciate the professionalism. Will definitely be coming back. read more

Go to a different VZ- salespeople here do not do a good job. Very disappointed to have given them my business/commission.

Very very bad experience with this store !!!! I came on Sunday morning to try purchase the new Samsung S21 , the representative been super rude and find lots of excuses not to help me and to get an upgrade on my account. I am Disappointed , and I'll never use this store in the future. shame on you Verizon read more

I went to trade-in and upgrade my mom's phone. I have an email explaining what I could do. I also wanted to go from a month to month prepaid plan to a contract. The man was rude. Told me I couldn't do that and shouldn't do that. He was atgumentuve with me. As soon as I walked out he closed up the store and raced off in his car. Worst experience I have ever received in a Verizon store! read more

Two seniors misled on discount and how to pay off bill. A total ripoff. First visit was fine but second visit caused stress and no discount was given on an $840 phone because we did not want to put it on payments. Go elsewhere. read more

Lifeless, useless, bland, ZERO PERSONALITY characters "working" there looking like deers in headlights who'd rather be home playing video games, watching useless tik tok videos & texting meaningless messages with 'friends' all day...than give you genuine attention. And THIS is supposed to motivate or convince Verizon Customers to switch to this sub company?? *I bet if a vicious Pitbull or Doberman charged into the office, they'd be more animated & engaging with them. JUST SAD... read more

The people here have absolutely no idea what they're saying it's so disappointing. Go to a corporate office not this location.

I serve in the army and I was in town for the holidays. I needed to deal with some phone issues that I could not handle on base. I came in bracing for a long wait and complicated service. It was far from it! David helped me and he was so clear, quick and efficient. I was super impressed. I had a few issues to resolve and he handled them all so quickly and with a smile. Any anxiety I came in with quickly dissipated. I felt comfortable and in good hands. Excellent customer service :) so glad I came in today read more

This is place is misleading! There's absolutely no indication from the store front that this is a "retailer" and not a real Verizon store. You're better off going to Verizon directly. They will add their own fees on top of what you would pay at Verizon. read more

Verizon - Mobile Phones Near Me - Encino, California

They are still operating during COVID with fast and friendly service. Come in today the staff is very knowledgeable about cell phones, accessories and other various products that they offer. read more