Chris was the best! I showed up with an iPhone that seemingly died during an iOS update, and I could not recover. It wouldn't stay synced with a computer to update or restore, and thought all was lost. Dropped by in the morning, and Chris was able to work on the phone, cleaning out the lightning port and receiving a stable connection so that he could initiate the update. Best of all, I didn't have to restore the phone as the update was able to go through. Huge help, and gladly will think of them when running into future tech issues. read more

The Keep It Real guy here, so lets get after it! I recently purchased a new cell phone, I was told to go there as they would set everything up and get it activated. I was met by ay Chris, an extremely nice gentleman, with excellent customer service skills!! He answered all of my questions, he was quick, and professional! You could soon see he was an experienced highly trained tech!! Thanks for his great service and 5 stars across the board! You will see for yourself when you go there. The Keep It Real Guy, Just keeping it real!! read more

I came in because my charging port for my iPhone wasn't working anymore, turns out it just needed to be cleaned. They cleaned it up, got it working in about 2 mins and sent me on my way. Super impressed with the customer service at this location. read more

Damaged my PS5 during service and refused responsibility. I brought my fully working PlayStation 5 to this shop on 14503 Sherman Way, Van Nuys for diagnostics. The console ran perfectly for 30-40 minutes at a time before service. This was noted when I dropped it off. After their technician opened it, the console was returned in worse condition: - The heatsink was detached and loose, - The console shuts down in under 5 minutes, - There were scratches on internal parts, - The console had never been opened before, so all damage happened here. When I brought this up, the employee said on camera "this is your problem now" and threatened to call the police unless I immediately left because he "had to go home." I documented everything with photos and video. I've filed a complaint and am pursuing legal action. Avoid this place at all costs. Completely unprofessional and irresponsible. read more

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eddie was great and very professional ! i would for sure come back again , thanks for the help !

Got my phone screen fixed here about a week ago, & literally within the first week my phone was not only glitching, but the screen over time became completely damaged to where it just displayed a blur of light. The damage was twice as bad as when I originally brought the phone to them as well. Was told about the year warranty from my previous visit & so I came to exercise that today just for them to tell me there was nothing they could do about it. Sounds like a scam to me because why would you sell me your product that's supposed to protect my phone; then, when if damaged (accident or not), you can't provide me service???? What's the purpose of the warranty???? I waited about 10 minutes at the counter just to receive a BS cosplay of customer service. The person who helped didn't even bother to recommend any places or possible solutions, & I literally spent $300 on a new phone + service plan when I could've just done that originally before trusting them to fix my phone. Gave these guys about $250 for the maintenance AND a new screen protector, so you can do the math on what I spent on this circumstance read more

Great repair place for phone or any technology . They fixed my phone super fast and I was super happy !

Terrible business. They replaced my wife's Pixel 8a screen on April and it broke in July. They refused to cover it under warranty saying it has a scratch. Just cheating for money. read more

This place was awesome ! I got my screen repaired fast and they had great prices. They were very friendly and efficient.

Something was caught in my iPad charging port. Eddie was great. He removed the debris and checked that the iPad would take a charge, which it did. He refused to le me pay for the repair. Great service! read more

AT&T recommended us to take our iPhones to this location for a battery replacement. Customer service was the worst. The guy was completely rude when we asked simple questions (how long was the process going to take, would it be better if we came back early the following day, etc). We'll be taking our business elsewhere. Do not recommend this place at all. read more

Very helpful staff to help with my cracked screen, it didn't go as planned and took longer than usual but they were patient and helpful the entire time. Highly recommended for phone repairs. read more

My son phone has hard times to charge his phone, so he toughed that his phone has worn out charging port but the guy ( he looks like the owner) just cleaned the charging port for his phone and it works perfect after that by the time I just have and cleaned my phone charging port as well. He didn't charge any money ( he is so honest) recommended this place read more

I brought in my iPad because it wasn't charging. I was told that I needed close to $300 in repairs, and if my screen broke during the repair, I would need to pay for that as well at a cost of $250. I went to the Apple store for a second opinion, and you can imagine my surprise when after they rebooted the device, everything was working perfectly and all of the diagnostics checked out. You would think that the "tech" here would have known that -- or perhaps he just wanted to earn his commission by charging me for a full repair and then just rebooting the device. Sounds a bit shady to me. I highly recommend avoiding these type of places and just going straight to your local Apple store. read more

Took my phone in to replace a black glass panel that was severely cracked. William was very helpful in telling me about their replacement service, let me choose the new panel, and color matched it. Even when I was informed the process would take longer than expected (due to my phone type), William was apologetic and understanding. He updated me about the status of my phone and how long it could take. Luckily, my phone was ready by the next day and I was able to pick it up at my earliest convenience. Thank you to everyone at the shop and William for their quick and thorough service. My phone was perfectly replaced and is back to looking brand new. read more

Great location and even better customer service. Chris was great at applying my screen protector in no time! Literally waited less than 10 minutes. Will be back soon for more services. read more

uBreakiFix by Asurion - Store front - Mobile Phone Repair Near Me - Van Nuys, California

Place is too busy. Unless you have 3 hours or more to spare or worst case you have to leave your phone with them, then this place isn't the best fit for you. Yes it's free to have your broken screen fixed here because this is where they send you when you claim from your insurance but sometimes some of us are just too busy to spend 3 hours waiting for a repair to be done. read more

I needed my iPhone screen protector replaced. Fast, simple to the point! Nice guy. Close by. 15 min from start to finish

Best spot out there Chris E. Helped me out fast repair great prices would recommend to everyone I know

I had to drive all the way to this location because the Pasadena location disappointed me very much, they received a one-star review because it felt like they didn't want to help me at all. So I came in because my Pixel 4a wasn't working on Wi-Fi or over data...the nice gentleman helped me and did not turn me away at all, he agreed that I should bring it here because Google customer service told me to bring it to one of their approved stores. They determined that I needed a new motherboard. My phone repair was completed the next day, I picked up the phone the next day. This was amazing and I had a great experience because my phone was still under warranty. Thank you to the store! read more

My phone was having trouble charging his phone and I thought I was going to have to purchase a new phone for him, luckily, we stopped by uBreakiFix and we were able to get his phone fixed by Javier. He was extremely polite and quickly cleaned the phone and now it's charging again. Extremely happy with the service provided. I will definitely come back if I have phone issues. Thank you Javier! read more

I scheduled my appointment a week ago and left a description of the problem, then they waited until the day of my appointment when I arrived in the store to tell me they couldn't fix my type of device (Beats Headphones). A simple email informing me they don't fix Beats would have been appreciated... Instead I waited a week and drove to the location for nothing. They also don't answer the phone at the front desk. I'm leaving a two star review for their lack of general courtesy and professionalism. read more

My front facing camera was completely out of focus. I called Samsung and they recommended Ubreakifix. Ubreakifix had to re-flash my system software before any repairs could be authorized. Eric helped me out with the entire process. Compliments for his help and patience letting me know all options. The re-flash did not fix the focus issue. I thought I was going to be out of a phone for over two weeks by sending it to Samsung. Eric asked me to wait. He went to the back to see if they had the part. Yes! They saved me being without my phone for two weeks. Great relief. I went in the following day and they replaced the entire front of my phone and camera in 4 hours. I am very happy with the results and wish to share my experience with UBreakifix. read more

uBreakiFix by Asurion - My Samsung is up again. They fixed it in 4 hours! - Mobile Phone Repair Near Me - Van Nuys, California

Do yourself a favor and call the place before , very expensive and no customer service. Highly not recommended

I can't say enough good things about my experience. Christopher was so professional, kind, patient, understanding, helpful, knowledgeable and all around amazing. He is so skilled and experienced. He replaced my phone screen in under 2 hours on a busy Sunday afternoon. Works great and my phone is like new. Absolute life saver! I'm inspired by how professionally and patiently he dealt with a nightmare of a customer in front of me. I'm not easy to please, but I highly recommend him and the company he represents. Thank you! read more

This place scammed me, be aware!!! I took my phone to have it fixed because it was not charging or turning on. They fixed my phone to make it turn on, but said if I want my FaceID to work it will cost more. I couldn't afford it so I just asked them to fix my phone so I can use it. BTW my phone is an iPhone XS, so its not a really old phone or anything. After I got my phone after they were done "fixing" it (making my FaceID not work) they warned me that my screen might turn off or go black, but if that happens they said bring the phone back and "we will fix it", I have a 90 day warranty. Fast forward a month, my phones screen turns off. I take it in to have it fixed and while I was in the store, they diagnosed my phone, and told me, "its going to be a warranty fix, therefore, there will be no charge". They gave me a receipt proving this info, it shows in the receipt it's exactly what I just said. I attached a the photo of the receipt for you to view and verify. I get a call an hour later I leave the store, and they started trying to scam me again, like how they made my FaceID not work. This time they said I have to pay $189.00 plus tax for them to fix it; then offered a discount to $180.00 total out the door. This is completely unacceptable!; this is not what was discussed when I initially took my phone to have it fixed or the second time when they gave me the receipt saying its a warranty repair. My phone having a black screen was not even an issue with my phone until they "fixed" it and warned me that this is going to happen. Save your money, time, and efforts, take it somewhere else. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Van Nuys, California

Thanks for your help!! I came in looking for a written diagnostic, Eric was kind enough to help and guide me. He was friendly , and very helpful. I recommend this phone repair facility to anyone wanting an honest fix. Thanks again!! read more

uBreakiFix by Asurion - Electronics Insurance - Mobile Phone Repair Near Me - Van Nuys, California

Avoid this location! The Van Nuys location. I have a phone that samsung told me to bring to ubreakifix and they will fix it under the warrantee. I went there on a sunday afternoon, they told me they were closing soon, bring it back earlier in the day and they would repair it. I brought it back the next day and they said it was physical damage and they would not fix it. I drove 40 minutes each way 2 times and my phone was still not fixed. There was a problem with the charging port. The charging port overheated and melted from the inside. I did not drop it. The damage was caused by the charging port. It was not charging properly. I had to go to another location and Waaalaa.. my phone is fixed under warrantee.. Avoid this location because if its broke, THEY DO NOT FIX read more

Great communication and service I took in my iPhone 13 pro Max and it wouldn't boot up it would just stay on the Apple logo and I had went to the Apple Store and told me they couldn't fix it and that I needed a replacement so I had gone to this other place and had terrible communication but as soon as I stepped into Ubreakifix I felt welcomed asked to take a seat so I felt like there was no rush I then spoke to the person and was so helpful with the options I had and I picked up the next day phone was finally working I can't thank these guys enough they really exceeded my expectations in customer service and over all the experience was great and efficient !! read more

Short version: RED FLAG. On 01/07, A rep here told me passcode is needed to replace a broken screen. Corporate and his co-worker, Alex, said it's not required. Alex told me to bring my business elsewhere, so I will. Called corporate escalation department 1/8 and UBreakIFix Northridge, they too confirmed passcode is not required to fix a broken screen for my phone. I also suggest people to go to the Northridge store (corporate), not this one (Franchise). Long version: I have a preferred care coverage from Google for my Google Pixel 6 pro. Unfortunately, UbreakIFix is their only outside vendor. I looked at their website and it says most repairs can be done in under 2 hours, they even say they can fix screen in 45 minutes. I contacted this store today (01/07) in the afternoon and spoke with a guy. He said it'll take 2-4 hours and that's because I have a priority due to my coverage with Google. I asked what's the wait time if I didn't have the coverage? He said the same 2-4 hours. So, what is the "priority" here? I said ok, I'll make an appointment then. He said it would still be 2-4 hours. So, what is the point of making an appointment? He also told me they need to have my passcode in order to fix my screen. He said they need to get into my phone. FOR BROKEN SCREEN. I have cracked my phone screens so many times before and gone to many other professional stores. Not once did I ever have to give anyone my passcode. Not once it was ever a requirement. Apple didn't even ask me for my passcode when they fixed my iphone. I called UbreakIFix corporate, they said passcode is not required for broken screen. So, I called the store again. Spoke with a guy named "Alex" and informed him of my previous conversation. Right away, he was condescending and rude. BUT Alex himself confirmed passcode is not required. So, why did the first guy ask for my passcode? He told me this is a franchise store, not corporate (not sure how this is relevant as they are using the brand UBreakiFix), that I was arguing "semantics" and what we see on the website is not accurate. So.. false advertising? When I asked Alex if I could get the name of the previous guy. He said no and told me to go elsewhere. As most people here, we have a lot of private info in our phone nowadays. A guy at this store needs a customer's passcode or to go into our phone when it's not required is a HUGE red flag to me. Obviously, I will follow Alex's suggestion and bring my business elsewhere read more

Take your device somewhere else for repairs. I brought an iphone 13 for front and back repairs for about $500 in December. When I come to pick it up I learned they didn't have the flash installed in the phone because they were out. Fast forward to now, and the phone back breaks because of an amatuer inital repair job, the guy wants to charge me another $500 to repair the front and back. The phone did not fall. There isn't an indication of an impact and is cracked in multiple areas. Even considering initially repairing it without flash and a crappy repair job, he quoted me at a discount of $470. Won't be visiting them in their shitty plaza reeking of weed again. read more

I HIGHLY RECOMMEND this location! Great service, quick turnaround and they seemed grateful for my business! If you are anywhere near this location or the Woodland Hills location these locations are excellent! If you live in Encino I recommend you make the drive as the location in Encino is the last place I would go for any repair. read more

I didn't feel like spending over $300 at Best Buy fixing up my charging port for an iPhone 8 so here I went to uBreakiFix. Alex is really kind, he said it'll be about $100 to fix up the port and it should take about 1-2 hours to get it fixed. Great! So I went to sit down at Starbucks only to then have Alex contact me through email saying 'Oh, we're all out of charging ports and the one we put on is defective so you're gonna have to wait an hour or two longer to go pick it up, sorry for the inconvenience.' My first thought was '...Seriously? I went through all this trouble only to receive this kind of message? I was supposed to have gone and picked it up in over 20 minutes if all went well. But noooo, because somehow the new port they put in was defective and they're all out but a new shipment is coming in later in the day, I'll have to wait an hour or two later than what they said to go pick it up.' However, this location's staff really took me by surprise, and Eduardo went through on his word as well as Alex that everything was fine and that it was getting fixed. I just got it back, and it is working swell. Thanks Eduardo and Alex! I'll make sure to come to you guys in the future for any more phone problems. read more

Super easy transaction. Brought in my broken MacBook. They ordered the part. Called me within a few days. I picked it up and it was as good as new. Thank you Sam! read more

Like some of the reviews stated here their website enables you to create an appointment for a product, but can't fix in store. No email or notification was sent stating that they don't repair your product. Would've saved the time and gas if I had known prior. read more

I went to their store the other day and the one only guy that worked there he was extremely racist and had an attitude and did not want to honor my warranty that I have with Samson which Samsung had gave me the tracking number and told me to go to that store and get my phone fixed. read more

I was panicking because my wife's phone fell and lcd screen separated from the rest of the phone. Chris told me everything will be okay. Found my warranty order and in less than 30 minutes I was out. Chris was wonderful, kept checking on me throughout the process. Glad someone was knowledgeable about what to do. Thank You Chris for keeping my family communication going. read more

Yaris was bomb, respectful, and honest! He gave me an ETA of a few hours. However, I take it that as soon as I left, he began to work on my phone. I got a message 40 minutes later that my phone was ready . My phone is working and I am happy with the job done! I hope not to mess up my phone again or anyone phones in my family, but if I do, I will be back! Great service! read more

This Place is the worse place I have ever been. The lie to much and want to charge you a eye. They told me to leave my device and they will call me 3 days and no call. Went to the store to see what had happen they said the Person doesn't come in until next week. While inside the store the technician call me saying the cost to fix my X-box will cost me $300 dollars if I was ok with that price if not to go and pick up my device. I told him i wasn't ok with the price because it was to much he reply saying so pick your device. When I told him I was I side the store he just end the call how rude. Never going back to a place that lies to you and trys to charge you to much. When a new XBox cost around the same amount they want to charge me to fix mine I just get a new one which makes more sense to me. NEVER GOING TO RECOMMEND NO ONE TO GO TO THIS PLACE . ZERO STARS. read more

Called days in advance and inquired about a screen repair. I spoke to two different techs and scheduled the appointment. I show up today at 6pm and get informed that my appointment is not in their system by the manager. To which i show him the email showing I had an appointment. He then proceeds to say that he cannot guarantee that my phone would be fixed today as it can take up to two hours. I inquired why none of this information was not relayed to me when i called to inquire days ago, so i could schedule an earlier appointment. He said it is what it is. Update: isn't this funny...just got an email saying i missed my appointment. Guess i really did have one. First of all, as a manager you should admit your team made a mistake. Not only with misplacing or deleting my appointment slot, but also failing to communicate time frames. His smug belittling attitude and lack of recognition for their own mistakes is unacceptable. Best believe i informed him as a manager he lacks the customer service skills necessary to deal with customers. If i was the owner of this place I'd train your manager and your techs not only about professionalism but communication skills. I'm just one customer imagine how much business you're losing out on because of these individuals. Best believe I'll be taking my business elsewhere. read more

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