Came in for my first time looking for a Mother's Day gift and Juan did not disappoint!! He's the manager and was helpful and sweet. So patient and helpful I found the PERFECT pair of sunglasses for my Mom and will be coming back for an additional upcoming sale for myself read more

I stopped by the sunglass hut showroom on 07/28 to fix a screw which came loose on my Burberry glass which i purchased couple of months before . When i informed my issue to the store manager he just asked me to come after an hour, not to mention i was sent away by one of the staffs at Village mall when i inquired about fixing my Burberry glass. I felt frustrated and fixed my glass at a booth for jewelry repair in the mall. After care customer service is awful. read more

Nilou was so helpful! Her customer service was great. She was patient and clear. Thank you!

I stopped by here to originally get a Oakley sunglasses cleaner. When I walked in, I was the only customer in the store so the 2 workers greeted me. They asked if I needed any help, I told her not yet. I was looking at their Oakley sunglasses selections and they have some but not all. I didn't see any of the one I like so I proceeded to look for the Oakley sunglasses cleaner. I found them at the counter where you paid and that's when the worker asked if I wanted to try Sunglasses Hut own cleaner. They said that it's free refill at any of their stores and it's also a little bit cheaper. I was open on trying it out so I purchase it. The first try on my sunglasses were pretty good. The spray nozzle is perfect compared to the Oakley one and it didn't leave any smear marks afterwards. read more

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Bad customer service don't waste your time trying to return or exchange when you buy from a different Sunglass Hut they gave me the run around send me to their second store in the Mall same the manager called the assistant manager she pretty much told him not to do the exchange because she's a hater! I was trying to exchange brand new never worn sunglasses that I didn't like but they did not have what I wanted in store or available to order so then I requested a return they told me they couldn't find my order BS I showed them the email receipt wasted an hour drove back to where I originally purchased in Ventura County AMAZING CUSTOMER SERVICE THERE THEY FOUND MY ORDER WITHIN SECONDS NO QUESTIONS ASKED! Do these other stores just don't want to do other store returns????? The Manager at Topanga mall 100 thumbs down! read more

Sabrina was so helpful. I miss good customer service. It was nice to have someone who knows so much about sunglasses. Sabrina helped me pick out my new birthday sunglasses! I always make sure to go back to locations with friendly staff and where I had a genuinely good experience! I'll be back: Thanks sunglass hut/ Sabrina ! read more

Mason and Jessica are amazing they have gone above and beyond their jobs for me and because of them I will continue to shop at Sunglass Hut. Thank you so much read more

worst sunglasses hut I ever been to. I went in today because I needed my sunglasses to be resized but the guy just fully took my sunglasses and bent the frame with his hands and was like here you go. I was shocked and he goes, " 5 years bro" as in he worked in the industry for that long so he knows what he's doing. Never coming back here ever again. read more

Wow! Raz literally went above and beyond for my family and I. Definitely recommend, he was very friendly and helpful in suggesting the best sun glasses. read more

They help you find sun glasses. Well that is obvious. But what I do like is that they are not too pushy, and they understand if you want to think about it. I thought and returned to buy beautiful new sunglasses. They have a huge selection of sunglasses. I always had problem finding them and choosing them. But here I had a different problem: to choose from 3 that I liked. Wish I could afford all 3. Now that chose and bought. I can recommend the store. read more

Sunglass Hut - Sunglasses Near Me - Canoga Park, California

SunglassHut is a great experience! The employees engaged and talked to me about all the pairs I was interested in! They were so friendly and honest about what styles looked good on me! Highly recommend going to the sunglasshut at the second level Topanga Mall for friendly and honest customer service! read more

Margo is great. I told her I wanted aviators, I usually wear D&G eyewear but I'm open, and I have a big head. I didn't have to ask her to find stuff for me, she just did. Yay! Finally! I love that this mall is like South Coast. I mean seriously... Do I have to ask for everything? Well Margo is great. She brought me lots of choices to try. Some good, some weird, some wonderful, but she wanted me to try a bit of everything so that I can have as many choices as possible. Ray Ban? No thanks. Burberry? Shoot, I don't think I should, but maybe. Dammit, no Chanel? UGH. Whack but o well. Try on some shades, talk about purses and shoes, make fun of how big my head is, and annoy the boy. hahahhaa. What a start to a fun afternoon! :) read more

Terrance was amazing from the second I went into the store to when I left, and then when I came back to pick up the glasses I ordered! Very satisfied, will for sure becoming back just because of how well he treated me. read more

This place is amazing let me tell u, the price was much cheaper then anywhere else I've been and I've been at alot of store's cuz I'm super picky, here I got me 2 pairs not even one and huge discount the lady that dealt with me the whole time she was so cool I was there for about 2 hours she showed me maybe over a hundred different glasses that will fit me not many glasses fit me I am very picky about my glasses so I got two glasses one for me one for my wife and I'm so happy if I get another pair I'm for sure going to get it from here u should go try them out read more

Sunglass Hut - Love them - Sunglasses Near Me - Canoga Park, California

I was very disappointed by behavior store employees. They did not have any manner at all. They used very much every bad word of English to get the customer out of the store. As soon as I asked for mangers name they got so angry I couldn't believe that. Never going back. Ever again read more

There are TWO Sunglass Huts in the Westfield Topanga Mall. One is downstairs near H&M and Victoria's Secret. The other is upstairs across from the Apple Store in the "Canyon" area. I went to the one upstairs. There's nothing about this store being shady, it's really bright and cheery. You can see why people would want to shop here. The store is visually appealing. There was no stigma to shopping here. I went to make my once-every-seven-years purchase of pricey wraparound sunglasses. My Oakley sunglasses were gross and had broken and been put back together for years. By some miracle, I never lost or broke them. Time to get a similar pair. The salesperson was super friendly and helpful. She talked me into paying more for better sunglasses but gave me a visual demo that made it a no-brainer to buy the more expensive polarized pair. In Southern California, you need sunglasses year round for driving and outdoor fun. Sunglass Hut is a great place to get them. I'm glad they trained this person well and she gave me great service. read more

Tianna is awesome! She's located in the upstairs store and has all the patience in the world. I believe that she is epitome of a proper and professional customer service and product knowledge specialist. Thanks for all of your assistance Tianna! read more

Got a hard time having my Ray-Ban sunglasses that I originally bought from the Citadel Outlets branch. As a matter of fact I shouldn't have had my pair of Sunglasses replaced the following day, if not for the carelessness of one associate who tried to remove the sticker tags with a sharp pair of scissors which resulted to deep scratches on the frame. Anyway, this store in Westfield were very unaccommodating and were busy doing their own stuff behind the counter. Very uncoordinated work, had to wait for the counter-guy to start working with the customer's order lining up and doing his stuff still. Only one nice lady who had a handful of customers, also was doing shelf-cleaning at the same time was handling people coming in the store to get their pair of glasses either for Christmas present or personal use this coming holiday. 2 stars for having my pair replaced with a neat one... read more

Sunglass Hut - Sunglasses Near Me - Canoga Park, California

Not a very nice customer service. It seems like the manager don't really care there about the clients. He wanted to know if I had purchased the item in his store, but it shouldn't matter because it's a chain read more

I have been a regular customer of the Sunglass Hut for many years. Over the years, I've spent a lot of money with this company. Unfortunately, I will no longer be giving my business to this location or the other location in this mall. At both locations, the staff have terrible attitudes. They are rude, condescending and very off-putting. Perhaps corporate should provide the staff at both locations in this mall with a workshop on appropriate customer service. read more

Richard is amazing! My boyfriend bought me Ray ban aviators a few months ago and they were never properly fitted. They were loose and needed to be tightened. While roaming around Sephora I got a call from my boyfriend raving about the guy at sunglass hut that saved his Tom Ford's. I headed over to have him fix mine, as well....Wow! Not only is Richard incredibly friendly, welcoming and excited to help you but he is very knowledgeable. Sad to say but it's rare to see someone so excited and passionate about customer service and their job. He really made our afternoon. We will most definite be back to buy some sunglasses from Richard. Best experience and We feel like we made a new friend! read more

Upstairs location is the place to shop. Richard is the man to see! Really made my shopping experience like no other. The best customer service, extremely knowledgeable. read more

I've never really shopped for Sunglasses, so I really didn't know what to expect going in. Richard, who not only has a mastery of suave facial hair, took me step by step and helped me make a purchase that I'm extremely happy with. Ask for him if you ever consider buying a pair of sunglasses. It was such a wonderful experience buying from him! read more

I thoroughly enjoyed my shopping experience at SunglassHut! Being that I have a head the size of a giant big Mac I needed to stop in to find some gangster locs that would fit my gargantuas dome. The woman that helped me was extra nice and had a fantastic rumpis. My Bobito charm must have been in full effect because she ended up ringing me up for $70 less than what it should have been!!! I then took that $70 to jack in the box and purchased 140 tacos... Now my family can eat for a month ;) read more

If I could give one star I would. The man working the front tonight treated me horribly. Basically snatched sunglasses out of my fiancé's hand and acted like I didn't have the money to be shopping there. Horrible. Never again. read more

Way to go Joey! Thank you so much for the extensive help. You did not have to go out of your way considering I was there to do research for a future purchase. I am so impressed that without any doubt you're my eyeglass/sunglass referral. Thanks again for today! read more

I had purchased sunglasses at this location for my 8-year old, who after trying them on at home, decided he didn't want them. A week later, I went to the Sunglass Hut location in Sherman Oaks, where the refund was rudely refused, in spite of their 90-day refund policy. After a call and e-mail to the Sunglass Hut main office, I received a call from Gary at the Westfield Topanga location, and he couldn't have been nicer or more apologetic about my treatment at the other store. I went in that morning, was greeted warmly, and the refund was completed within minutes. Kudos to Gary and the staff at Westfield Topanga for their professionalism and dedication to customer service. read more

This review is for the store on the 2ed floor of the mall. Pretty bad. The music was so loud we couldn't hear the sales guy, and even if we had been able to hear him, he was so BAD at selling it wouldn't have mattered. They have a good selection and if you know what you want it's not a bad place, but the downstairs store has a better sales person despite a slightly smaller selection. read more

Love this store mostly for Richard (manager). He is super polite, knowledgeable, funny....just great great customer service! I will be coming here for any of my glasses needs as long as Richard works at this location! read more

Richard is amazing. I took in a pair of Prada's to be adjusted and Richard was able to repair what Lens Crafters said could not be repaired. The frames were skewed a bit and Richard spent 30 minutes repairing them and explaining what to do it the problem occurs again. He is very professional, respectful, polite and a great guy. He takes his job seriously and does an EXCELLENT job. I would recommend this store to anyone needing sunglasses and go to Richard!! He will inform you of the best choices in terms of making a decision. read more

Went in because I dropped and broke one of the lenses of my Ray Ban Wayfarers, was going to get a new pair but I was told I could order just new lenses. They gave me the phone number to order them and I did, much much cheaper! Sunglass Hut will install them for free too! They came in and I went into the store and they put them in, adjusted them all for free! They were so helpful and nice! It was awesome!!! I am a loyal customer for sure! Very very satisfied! read more

I love this store! My husband and I have bought all our glasses here, Richard is the best he has repaired two of my sunglasses and does it so willingly. He's so friendly, he really makes the experience enjoyable! I tell all my friends to go there and visit him just because he really is the best! read more

When I purchased $250 RAY_BAN sunglasses from salesman named "Austin" gave me the displayed one because they only received one stock form their headquarter. And it's because the model is new. So that means if any one wants to buy a new model you have to buy dirty scratched display sunglasses at the store. And speaking of the display product, salesman was pretending to wipe out the dirt of glasses but the scratches and dirt was still remained on the sunglasses after of all. Finally he put the sunglasses into the some weird no name brand case and then he scanned my ID for the purchasing process that I couldn't understand. After 10 minutes later, I felt so bad with the service & product so I returned the sunglasses. During the refund, the sales man print the receipt 2 times with wrong name after scanned my ID again. The whole returning process was unprofessional and it seems like he was playing with my ID. Also He didn't give me back my ID right after he scanned. I am still feeling suspicious about this sunglasses hut service and system. MY conclusion of experience with sun glass hut is they are presenting bad customer service and asking too much personal information which could cause for the scamming. read more