Before I get into my actual review, I wanted to give an overview of what Sunsations offers at their store. From what I understand, Sunsations is a fairly new store, or chain of stores, that started appearing not too long ago. I could be wrong about this. Anyway, for the most part, they sell certain travel items one would use when traveling (obviously). Most of what I saw in my store contained travel bags, backpacks, and sunglasses. Although I can't speak for the travel bags or backpacks, I will say the sunglasses were fairly priced and not too expensive (compared to other stores).
Now onto the review......
I don't write a lot of reviews on yelp, but I feel like I had to for Sunsations Topanga. Whenever I go shopping, I have an assumption of what the customer service is going to be like, and for the most part, my assumptions ring true. Usually, I get mediocre or okay customer service from different people at different stores. This never offended me. It's just the way most stores operate. With that said, I had a totally different experience at Sensations.
When I first came to Sunsations, a few weeks ago, the specialist working there, Candy, greeted me. At the time, I told her I was looking for a pair of new polarized sunglasses because my old ones were old and starting to break. Before entering, I had a bad feeling that I was going to be talked into buying sunglasses right away, rather than taking my time to think about it and see what fit right. I was rather surprised due to the fact that the young lady, Candy, did not do anything that I assumed. She was very patient with me, let me try on the sunglasses, and didn't mind that I wanted to think it over before buying the sunglasses. She also informed me that she could give me a 10% discount off of the sunglasses, which isn't much, but I still really appreciated it. After talking to her and trying on some of the sunglasses, I pretty much knew which ones I wanted, but still wanted to think it over. She said that was fine.
When I returned the second time, Candy greeted me again. She was just as nice, if not more so, than before. She asked how I was doing and was curious if I had made my decision yet. Unfortunately, I was still undecided about the sunglasses because I heard that my old ones could be fixed at a store that specializes in those types of things, but at the same time, they were pretty old. I asked Candy some more questions about the sunglasses and pricing. She answered everything that I needed to know and was very helpful. I told her that I would most likely buy the sunglasses next week and informed her that I was still a little unsure.
Today, I finally decided to buy the Sunglasses. Like before, I went into the store and was greeted, again, by Candy. She was very easy-going and laid back, which is the kind of customer service I love. I told her that I was definitely sure of buying the Ray-Ban sunglasses. While she was writing the receipt up and finishing other stuff, we had a very friendly talk. It was incredibly relaxing and so much different than my experience at other stores. In fact, I even told her that I would rather shop at Sunsations than another similar shop because her service towards me was excellent.
It saddens me that this store is always pretty empty whenever I come. I mean, I guess it makes sense since Sunsations Topanga is fairly new and everything, but the customer service here is excellent. Candy truly knows how to make customers feel comfortable and treats them like people, which I almost never feel in other stores. Store employees from different shops and retail stores should be more like Candy and actually be nice to the people who take time to shop at their stores, rather than take advantage of them and try to make as much money as possible, which is always a negative aspect I see in retail. You don't sell items and keep customers coming back by being a robot and only thinking of the word "SALE" in your head. You do it by being a normal human being who's trying to help you make an informed and right decision.
I am someone who currently works at a theater and always do my best to give the customers what they want and at a fair price. Still, even with that said, Candy inspires me to do better. That's just how good she is. She's amazing and I applaud her for being so kind and patient with me during my shopping experiences at Sunsations. We need more people like her, not just in retail, but also in the world.
I plan on recommending a ton of my friends at Cal State Northridge to shop here if they ever need anything.
A+
P.S. Thanks for everything, Candy! read more
