I want you to know how wonderful my experience was with the store manager Jen at your Tarzana location. Jen was truly amazing and helpful to me in processing my return. I believe she went above and beyond her responsibilities. She could have passed me off instead she took the time to assist me personally while the store was busy. This is not the closest TJMAXX to my home but I have always been able to get exactly what I want and have NEVER left unsatisfied. My thanks to Jen and her wonderful staff. Thank you , Suellen read more

Unreasonable and unfair customer service. We bought a necklace from the burbank location and tried to return it at Tarzana location later same day. The two sales associates (one named Ameera,"supervisor ") refused the return, claiming it was in a "ring" box instead of "necklace" box, which caused it to tangle. They told us to go back to Burbank to return it there because it's "burbank's fault." We didnt even open the box or try it on- it was brought back in the exact same condition as it was told to us. Baffled that the customers are being penalized and forced to drive another city because of internal TJ maxx employee mistake. Will not be shopping at any of their stores. read more

Walked in to this particular store yesterday around 5:30 pm and was greeted by Valarie and another employee by the name of Sarah. They both wanted to know what was it that I needed? Right away, they captured my attention because of their great, upbeat, lovely, helpful personalities. I told them I needed 2 things. A nice vase & a Frying Pan. They literally took me to both aisles and showed the things to me; and I instantly fell in love with both the frying pan and the vase. My vase that I had for at least 7 years, accidentally fell and broke into pieces. I do have 6 other ones, but that was my FAVORITE!! Store was in a very nice condition, easy to navigate and was clean!! Along the way as I was browsing, other things caught my eye. I ended up buying this unique shaped large bowl that you can put fruit, vegetables or whatever you need to use it for. I ended up buying few other things that I needed, wanted and liked. I got: 1 Room Spray, 2 blouses (for Spring/Summer) a candle, shoes, tap light. Comes in 3, 4 small, cute, practical bowls for everyday use, Spring Floral dishes ( comes in set of 4). Also got some cookies, candy, and one soda. I know that TJ Maxx is also affiliated with Home Goods & Marshalls. Prices varies from one thing to the next. They had good sale items and I will definitely go back if I happen to be in the area.. read more

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the customer service at this tj maxx is horrible!! mind you only 1 elevator works! it makes shopping so much worse

It was easier to pull my own tooth than to buy a pan at this location. Came and tried to buy a pan. Price was missing on it. Employees took 10 minutes of my time to figure it out and came back with the wrong price for it. I told them it was 29.99 - and their response was - "why didn't you bring another pan like that with a price tag?" So here it is. I don't work at tj maxx. My job is to pick what I want - and pay for it. If you don't know how to do your job - don't ask me to do it. Stores are fighting online businesses - and part of the appeal is to help the customer. Next time I'm buying online. Sheessh. read more

Very rude staff and they are 10 people in line and they are only 1 worker in the cashier

i'm writing this as i stand in a ridiculously long line on a weekday afternoon. it never fails to amaze me how a trip to this tj maxx is nothing short of disappointment and frustration. there is never more than 2/8 registers open despite the line reaching out and around the queue. Not only is there never people at the registers, the ones there are always so incredibly slow as if the 60 people in line at all times aren't there. just today the woman in front of me saw the line saw the lack of registers and left her entire basket and walked away. i too have done that several times because it simply isn't worth it. i would rather drive to a different tj maxx than waste my time shopping just to see the out of control lines. read more

The store is clean, well-stocked, and the staff is nice, but the way management handles the lines is horrible. No matter when you come, the checkout line is always a mess. read more

The manger Valerie was really nice she helped me out when one of the members Estela did not even try to help , that's what it means to have a great customer service , Valerie is really nice employee and thank you for your service. read more

It's very organized, friendly, and it has the best celebrations on the runway.. plus every thing is well taken care of,

Great employees great attitude I feel safe buying at this location GREAT SELECTION and PRICES Thank you AMEERA read more

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A little slow with customers.. asked for the price on products and took them a long time to find someone else in the store to get a price . Two products had a damage and she refused to give a discount. But they have some nice stuff at the store so still worth it to stop by. read more

TJ Maxx - Department Stores Near Me - Tarzana, California

Source of inexpensive kitchen stuff like pots, pans, tools, etc. and organizers, but you gotta sift through the displays to find what you want. read more

I was just here for the first time and heard the cashier yell loudly, "is anyone going to help me on the registers?" And then she proceeded to talk to another employee about a different worker in the store. When going to pay later the line was long because there were only 2 or 3 employees on the registers. The woman behind me in line told me that there were other workers upstairs just talking to each other standing around and that they should be helping. Not the greatest first impression, and the selection was okay, but really not amazing. I think I'll try other locations before coming back. read more

Clean store and clean service Staff was fast and helpful even the main manager The online order line is so fast and this is the best part You can find everything here read more

TJ Maxx - Department Stores Near Me - Tarzana, California

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The staff are great, always helpful but during a pandemic, seeing people without masks and not one employee asking them to put the mask back on, that's disappointing. Lines goes pretty quickly despite being pretty long even during the day. Store is always stocked with unique items both food and hygiene/makeup supplies. My hope is that a manager will see this and remind employees the importance of reinforcing this rule in their store. read more

TJ Maxx - Multiple employees behind counter saw this and said nothing. - Department Stores Near Me - Tarzana, California

Bare when it comes to dresses. A gorgeous store, but definitely beautiful on the outside, but not on the inside due to its unfriendly staff. Jewelry and handbag section is good. Shoe department is ehhh. Parking is great. But skip this one. They're just not friendly. I don't know why, but this is an experience I've noticed each time and after last night, I will not be returning. read more

Absolutely the worse!!!!!!!!!!! Pegaha and Miriami were completely unhelpful didn't even wanna try to help. I purchased two dresses from the Westlake location kept one and returned the other end. They said it doesn't match their system. Just completely crazy. The manager Pegaha didn't even try to figure anything else out to help me as a customer her "brilliant" advice was to drive all the way back to Westlake Village !!! Absolutely POOR customer service!!!! Corporate should do a better job of training their employees specially those they put into management!!!! read more

I bought two suitcases from this store, one of which had a broken Suitcase Name Tags. I asked the store manager for a discount. She said no, I can't reduce it by a percentage. I really didn't like Her attitude. read more

TJ Maxx - Department Stores Near Me - Tarzana, California

Came last night after having dinner/wine at Arcwood. I was looking for my favorite Hempz vanilla plum lotion. They didn't have it. I dud however fine some Philosophy marshmallow body wash, a cute clearance pair of white shorts for 10.00 and a package of macaroons. This store selections is lacking, but super clean and friendly cashiers make up for it. Parking is limited but I can always find something not to far away. I still prefer Marshall's for the best selection of women's clothes but this is close and world in a pinch. read more

TJ Maxx - Best lotion ever! - Department Stores Near Me - Tarzana, California

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I would say that this specific tj maxx is okay. Unfortunately, I will say that it is a bit dirty which is a bit disappointing for storing tarzana. I would expect a little bit more as well as honestly don't like that. The workers that are on the floor kind of follow you around. Not asked to see if you need help but to see if you're going to steal something. That was a big disappointment for me and the products can be a little dirty or opened here and there, so I would be a little wary if you're going to check them out read more

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I asked if they're hiring today and the cashier "coordinator" who couldn't even make eye contact with me and certainly couldn't smile either but then again when others smile she probably has no idea what that really means said "Maxsuda" would be up at the front. I would think that if she was interested she would at least come out and say "Hi" if nothing else. Seems like the front end needs a CEM and was hoping to fill the void! Not interested! In fact, I'm quite disappointed and how everything just unfolded today. This is a store. I will never visit again. read more

This location is so small and lines are always so long. The biggest areas of merchandise are the purses, suitcases and shoes. There's also a decent size area for cosmetics. Not a great location for home items. It is 2 stories with stairs and elevator access. read more

I went shopping there this past weekend, and Mahi was very helpful and went out of her way to help assist with my super complicated questions. It's very rare to experience such great help. Thank you Mahi! read more

They have selection of everything, and you can actually find a high quality stuff, I bought all of my new pots and pans there. Their prices are fair. read more

This store is always hood . Especially tonight; stellar employee Mahi was off her shift ( I found out later ) and I was behind her in line . We exchanged some pleasantries ... then she was at the cashier ( I was being nosy ) I saw them bring out an adorable skirt out to ring up . I said " oh that is so cute " she told me where to go find it . But alas, the line was too long behind me now , so I said I'd have to come back tomorrow. A few minutes later she asked me what size I was and went to grab it from the clearance rack! Thanks Mahi! I'm so excited for my skirt & what a deal !! Looking forward to seeing you again at this location read more

STAFF NOT PRACTICING/ENFORCING SOCIAL DISTANCING Yes, it's cleans they are wearing masks. Staff members repeatedly rushing through store with product touching or immediately next to customers. But MOST IMPORTANTLY: No stickers on the ground or enforcement of space while in line for checkout. Was in line with 12 groups, all 2 feet from each other. Every other business has accommodated this obvious necessity for 6 months. Somehow TJ Maxx Tarzana still has not caught on. Was uncomfortable in line the entire 15 minutes I waited and will not be returning. read more

Women in fitting room was so strange,she He forced me to put all the clothes on the hanger and then arrange them and go to the clothes test. Shopping, I was really surprised read more

I have been shopping at TJ Maxx for decades. I absolutely love all of the things they have from clothing to dishware. They have a small selection for houseware, but I usually go to HomeGoods for that which is also owned by the same company. read more

I love this TJ Maxx. It's very organized and the customer service is great! I went to two other TJ Max within the same weekend and when I landed on this one, I was so happy to find so many things the other stores didn't have. The only reason I took off a star is because parking can be difficult. I parked in the garage which is free for the fist 90min. The only problem is if you have a lot of things, you can't take the cart to the garage so I had to move my car to the front. The staff are nice about helping you by holding your items then taking your stuff out. read more

Terrible customer service!! Cashier ladies taking their time chatting to each other instead of helping customers. They are sooooooo slow!!!! Natasha was the slowest! There is not much good clothing either. One of the worst TJ I've been to. Never coming back read more

Came to Replace a gift I got without a receipt but with buyer info, we are in 2020and I never had this problem before!!!! I got a really rod and not trying to help customer service from Romina!!! Never will come here again to buy anything!!!!!! read more

I love coming to this tjmaxx, I come atleast once a month. I went today and I got the most rudest unpleasant cashier ever. He was on register 2. No hi no how are you did you find everything okay. Nothing ! He didn't even wrap my 2 glass soap dispensers. Just quit little boy. read more

Terrible store. Not even men's shoes. The checkout line was over 30 minutes! That's horrible!

I've been in a lot of different Tj-Maxxes and always had great experience , but definitely it was my last time visiting this specific one. My girlfriend was trying to organize the dresses she wanted to try in fitting room and she just putted them on towels in home section for a second to do that and one of the rude employees (Marina) was like "YOU CAN NOT PUT THEM ON THOSE THINGS AND YOU HAVE TO GO TO WOMEN SECTION OR FITTING ROOM TO DO THAT, " I got shocked and I was like are you serious now this is not a good attitude to show to a customer and even if you wanna tell you could be nicer and have better language and attitude. read more

Got invited to a shopping event that TJ Maxx held & opted to try this store. Blown away by the designer selection. Alexander McQueen?! Eat my heart out. Tons of great designer dresses. Another thing I liked was they didn't exclusively have dresses, they offer designer tops, slacks & blouses. Nice. Great location but I broke a sweat in the fitting room. As an avid spinner, it's not me being outta shape. It was hot as blazes in there with those lights! It's the valley people, crank the air for the fitting room! Buzz kill. The shoe selection was disappointing when compared to the clothes but I guess every location cannot have it all. I scored in the home goods selection, spotting some Nicole Miller products but i think that was just luck because that department too, was small. The line was long and very slow moving. The cashier also was clueless about the TJ Maxx non credit card reward card. Annoying. Between that & the hit fitting room, dropping a star. To end on a high note though, they've got parking which is convenient. read more

Excellent selection if you're a dress down jeans and t-shirt kinda of person... yet still the deals are rare so you won't find many bargains here. You'll definitely be more likely to discover fun things if you're a woman or identify as female vs. anything in the men's and boys section... I try, but I can't dress in middle aged dad, elementary style or I give no f***s attire... so I usually walk out with an accessory or just walk out (mostly this one). Off selection of just about everything... I sometimes come in to get socks... but that's pretty much the only thing worth wearing or buying here. The bedding, home goods and "beyond" "departments" are usually always chaotic... I'm afraid to move around the organized clutter then see a price tag that would be a better deal anywhere else within a 2 mile radius. I wish Home Goods (the store) carried clothes. Home Goods has better service and better selection... this TJ Maxx is Maxxed OUT. I'm sorry, I'm going to ross... Pros: Parking shared with Whole Foods Market (next door) in underground parking with elevators for handicapable access outside and inside the store. They also cool employees if you prefer that over what you're looking for... read more

10 minutes before closing and the own manager as we were walking in we were pushed out and she pushed the door on us because they wanted to close early I guess but she shouldn't have done it in that matter almost hurting us it says they close at 8 and when asked why we couldn't come in she said because there was already a long line which doesn't make sense because all I wanted to do was return an item wasted my time and my gas which is not cheap right now! read more

Great selection of clothing but rude employees. Be thoughtful and retain customers. Retail is dying they need all the help they can get. They're short staffed but they could be more organized. read more

They had exactly what I needed. I had to make a return and told the store clerk as I entered. They said I should carry it through the store to find the product to exchange with. It was a little cumbersome but they made the exchange no problem. aC is good! read more