Bought shoes for my wife, we had excellent service,…read moreBill, Amira, and John gave us great attention and went all out to satisfy our needs.

A specialty shoe store with the kind of knowledge and customer service that's hard to find! I took…read moremy mom for wide shoes (their specialty) and Amira helped us. She knew the products like the back of her hand and was able to successfully find 3 pairs of the perfect shoes for her needs. Beautiful products that make my mom feel like the woman she is inside. Prices are reasonable for higher end shoes and the styles range from classic to trendy. Owner John was welcoming and so much fun to chat with. You bet we'll be back.

This was a cool place. Went in to get fitted for the correct running shoes…read more Staff is very friendly. They really take their time helping you to understand your feet. This is a free service to you. Definitely worth checking out if you are looking for that perfect fit!

Came in today with a friend and David is probably the kindest most engaging salesperson I've…read moreencountered in the last 5 years in LA. He's so polite and attentive and professional and friendly and went above and beyond to answer all our questions and he provided us with the best service and experience possible. Will be back very soon to pick up shoes. Thanks again guys for making us feel so welcomed. This place is amazing. A store can have the best products on the market but if the staff suck the experience is cut in half for the customer, this place shines because of its genuine employees.

I'm not too sure about this place, I came in 3 times trying to sell some shoes and everytime they…read morekept telling me the person who buys isn't there and told me to come back on a specific day, I returned two more times and still no one. I even tried to call the number so I wouldn't waste my time and gas and no answer. Third times a charm I kinda gave up, may take my business elsewhere. I'm sure they don't care though.

This store is a little hidden gem! They have such a great selection. Bought a couple pairs of shoes…read morehere to add to my collection. Ive come here to get my shoes cleaned as well and they left them looking really good. The staff is really friendly and helpful. Totally recommend this spot.

I have purchased a pair of work/dress shoes (loafers) and a pair of trainers/tennis shoes here…read more Initially I was skeptical of the prices but I am sold. The shoes are comfortable, well-made and they last. They are now my go to store for shoes.

On 7/29 I was at the store service was great. However my sandals are done in less than 3 months…read more The sales girl said she had had hers for over 10 years, I bought mine hoping they would last at least one but they are done in less than 3 months.

The entire staff, Charra, Rosio, Jesse, and Valeria are really kind and helpful. Ask them a…read morequestion and they'll know the answer. Highest recommendation for this store!

When I went to the store over a months ago or so I bought three pairs of shoes. I asked the person…read morewho was working there by the name Ernesto if those shoes are for exercise. He said yes. After using this choose, I found out that I had a problem with my heels. They are swollen and the pimples because of those shoes. I try to take them back to the Store a week ago and I spoke with Rocio Hernandez. I explained to her the problem with the pair of shoes I have. She told me you cannot return them because simply I wore them. Well, how I would find out if I have a problem if I don't wear the. I paid over $80 each. Rocio and another sales lady was very rude today. I was told that the pair of shoes I have they are not for exercising, which, this was not what I have been told by Ernesto when I bought them. I simply wanted to exchange them to another pair of shoes to use them to exercise not to walk like this too. She doesn't know how to treat a client and I'm reporting this Store. My . Do not buy anything from the store in Tarzana. Very bad Customer Service.

Xandra was super helpful in helping us out!!! I was trying to find a gift for someone and we were…read moreable to find a pair of comfortable and stylish shoes to our liking and budget. The clearance area was worth a check, but I was disappointed to notice that the boxes weren't presentable due to the lids being cut through or raggedy, and some shoes even had scratches on them. I guess it's expected but even with clearance pricing, some shoes with the quality seem priced higher than they should. So do keep in mind! I think it's great if you want to keep the pair of shoes for yourself rather than to gift for sure. Buying from the regular merchandise section has organized and proper boxes by the way, so no problem with those - no public restrooms - unfortunately usually the sizes you see are all they have, but always worth to ask and see if they have any more in the back

Made a drive out here on a Thursday evening, luckily I was able to get along the traffic as I came…read morefrom across the other side of the SFV but nonetheless, I made it. Upon arrival, the store itself was not packed and not crowded. I had an online order to pick up from here so I stood in the regular line and waited for someone to assist me. Staff were ok; a bit on the dry side, I didn't feel they made the experience any better. The process went well, they asked for my name and then handed me my shoes. I tried them on while still in the store, so as to avoid a trip if they didn't work out, but to my surprise, they fit just right so I went home happy! The adorable chunky loafers that I bought today were also on sale on the website so the value and comfort for these shoes was satisfying! My visit for picking up order: 4/5 Parking lot is huge and lots of space **No public bathroom and there's a sign posted as well**

I follow SHUSA o! IG. They posted some J1s Well one…read morehappened to be a pair of trophy room lows I've been looking at for a few months. The price was competitive so I bought them on Wednesday. They shipped the same day and being in CA near them they came in on Friday. Shoes are clean AF and exactly what I wanted. Ill be picking things up from them Again! thank you SH!

Every time I have gone to this store I have been treated with the upmost respect and fairness…read morebeyond any other shoe store I have been to. I have sold several shoes to them and not only did I get a great price, I even tried to kick them down a few old pairs for a donation and they said "We got you, let's get you some money"!! Who does that. THEY ARE OUTSTANDING !!!!!

Francisco at WSS in Reseda gave us amazing customer service! He was super kind, patient, and went…read moreabove and beyond helping us find the right shoes. He even searched other stores, called another location to verify the stock, and helped us pay ahead so we could do a quick pickup without any hassle. It was my first time stopping by this location and I had such a great experience. The store had a huge variety of shoes and the customer service was excellent. Definitely coming back again. Thank you Francisco!

I always liked WSS but today, Francisco made my shopping experience memorable. I was just going to…read morewalk out with one pair, but because of his help and guidance, I picked up a few more. Thank you!!!

SoldOut LA Been coming here for a while now. The Gentlemen…read morethat work here are so nice and professional. They really know their stuff. They have amazing clothes, shoes, and designer items. They work well on giving you a deal and they are always super nice! I have to say I got quite a bit of new clothing items here like a supreme Skittles jacket, KAWS ,Labubu, and many more amazing items. You can also trade items which is fun. If you need something Stylish this is the place to go. I love coming here and this place is very well run! Gentlemen here are great :)

I purchased a pair of "What The LA" Air Force 1s from this store, and from the beginning the…read moreexperience was frustrating. There was an option to meet with one of the employees closer to my area since the store itself is far from me, which sounded convenient at first. However, even after already paying for the shoes in full, I had to wait 5 days to pick them up because the employee would only meet on his own time. I was even willing to drive directly to the employee's house just to make the process easier, yet it still felt like I had to work around them despite already being a paying customer. I let that situation slide and decided to purchase another pair -- the CPFM Black Air Force 1s. The owner told me the shoes would be shipped out on Thursday so they could arrive by Friday. I specifically needed them for an event on Saturday, but didn't sweat it because he mentioned that the shoes would've been shipped Thursday and received next day. After payment was sent, I received no tracking number, no shipping confirmation, and no updates whatsoever. I reached out to the store's Instagram page (@soldout_la) asking for a refund because at that point I no longer wanted the shoes after being told they had supposedly shipped. Instead of helping me directly, the page redirected me to another Instagram account (@icecoldsneakers), even though both accounts appear to be run by the same person. I messaged that page immediately -- before the shoes were even shipped -- requesting a refund due to the lack of honesty and communication, and I never received a response. The biggest issue here is the customer service and lack of transparency. Once payment is received, communication becomes extremely poor. Customers are told items are being shipped when they clearly are not, and updates are nonexistent. As of writing this review, I still have not received tracking information or the shoes themselves. Overall, this was a very disappointing experience. I understand delays can happen, but being ignored, about shipping, and having to chase down basic communication is unacceptable when customers are spending serious money.

This is my go to shop whenever I need a thoughtful gift or a little added sparkle to my wardrobe…read more It's always fun to see the latest greatest styles and the quality is worth the splurge!

Very cute store. The lady inside the store was very pleasant and sweet. All the clothes in there…read moreare under $98 which is very fair and the quality in the clothes is amazing. I saw a lot of cute blouses and dresses I would definitely buy for myself in the next week because my closet is now empty. I'm all about boutiques now and this place has definitely got me interested in shopping. You can also look at all their clothes updates on iG @janeofTarzana