I would like to give recognition to someone who truly deserves it, Tom, he was fantastic. His…read moreattentiveness, genuine kind hearted nature, and dedication to help in any way he can made my shopping experience beyond excellent. I genuinely hope he gets the recognition and praise he deserves for taking a genuine approach to his work. Thank you very much Tom!

Haven't been in this store in ages. It's big, good customer service. Nice layout. AC wasn't the…read morebest. Is it me or their style has changed? It's way too formal! Didn't care for their clothes and display. They used to have more fun, hip attire!

A nice place to shop for clothes for babies and toddlers! The store was bright and clean and easy…read moreto navigate. I was surprised they didn't have carts with a baby seat in them, only the ones you roll behind you on the ground. I brought my son with me and I was banking on the fact I could just pop him in the cart so an easy shopping experience. I just assumed a children's store would have something like that so parents can shop with their kids. The quality of the clothing is nice, prices are kind of all over the place. They do have a sale section that has some gems in it and when I went they had a bunch of sales. Shoes are kind of limited and they only have toys for super small babies. I came in to get my son a couple outfits for the holidays and I was happy to walk out with a couple great options. The service here was just OK. The cashier was clearly Ill and coughing a ton but at least she was wearing a mask albeit, under her nose.

I am publicly documenting my egregious experience at this Carter's location, which involved…read morefabrication of return policies, refusal to honor a valid refund, and systemic failures in employee training and oversight. This is not merely about poor customer service--it is about Carter's corporate responsibility for deceptive and obstructive practices carried out by an employee who identified herself as the store manager and was acting as an agent of the corporation. 1. Fabricated Policies & Repeated Obstruction of a Valid Refund Carter's explicitly states on its official website and printed receipts that any new, non-worn items may be returned within 90 days of purchase. My return met every reasonable expectation of a valid return--the items were brand new, unworn, with all tags attached, and the return fell within the 90-day timeframe. Yet, I was subjected to three separate, baseless obstructions, demonstrating a clear intent to prevent a lawful refund: First Obstruction - Fabricated $200 Return Limit The employee falsely claimed that returns over $200 could not be processed, despite no such limitation appearing in Carter's official return policy or printed receipts. When I clarified that my return was only for approximately $130, she reluctantly proceeded, already demonstrating bad faith in handling valid returns. Second Obstruction - False Claim That I Had to Be "In the System" She then claimed that I could not process a return because I was not registered in Carter's system, an arbitrary and undisclosed requirement. No written policy supports this pre-registration mandate, nor was it disclosed at the time of purchase--a clear violation of California's Consumer Legal Remedies Act (CLRA) (Cal. Civ. Code § 1750 et seq.), which prohibits imposing return restrictions not disclosed at the time of sale. After collecting my personal information, she still refused the return, citing a third and final excuse. Third Obstruction - Refusal to Override a System Error & Fabrication of Additional Policy She then repeatedly stated, "The system won't take it, and I can't override that," without offering any corrective action or resolution. Retailers cannot enforce a return policy while simultaneously refusing to honor it due to internal system failures. Under California Civil Code § 2338, Carter's is fully liable for the wrongful acts of its employees performed within the course of employment. Problem-solving and policy enforcement are fundamental duties of a store manager--if she is unable or unwilling to perform them, she is unqualified for the role. 2. Improperly Shifting the Burden Onto the Consumer - Violating Consumer Rights Rather than acknowledging the issue and taking responsibility, she improperly placed the burden on me, stating that I must personally call customer service to resolve the issue. She explicitly stated, "That's not my problem. You should be the one taking action." This is legally impermissible under California Business & Professions Code § 17200 et seq., which prohibits businesses from imposing unreasonable burdens on consumers to access their rights. I presented a valid return within the allotted time. The items were brand new, unworn, with tags attached. I provided my information (when unlawfully required). Despite this, she attempted to place the entire burden on me, which would have: Forced me to waste time calling customer service for an issue entirely caused by Carter's system failure. Required me to return to the store again to yet another time attempt to rectify a purely internal malfunction issue. I will not be returning to the store after experiencing humiliation, emotional distress, and the outright violation of my consumer rights. This was not my obligation in the first place, and Carter's employee should have been fully aware of that. 3. At this point, this is no longer purely a question of monetary damages, as the refund amount is negligible compared to the blatant consumer law violations and the emotional distress caused. The real issue is Carter's failure to uphold consumer protection laws and the harm inflicted upon customers through outright misrepresentation of policies, humiliation, and undue procedural burdens. Carter's employs undertrained staff who clearly lack the necessary knowledge of corporate policies and consumer protection laws. These employees must be educated on the legal consequences of their words and actions, which are directly attributable to Carter's as a corporate entity. 4. This Issue May Be a Widespread Problem - Potential Class Action Liability It is highly likely that this employee has treated other customers the same way, particularly those unaware of their legal rights. Many consumers may have suffered financial harm, emotional distress, or undue procedural burdens as a result of similar misconduct and deceptive practices.

This J.Crew factory outlet was so clean and nice. They had such great bargains today. I love the…read morefit of their clothes and they had many colors to choose from the staff was great. I picked up an order and even bought an additional pair while I was there. Great value selection, and service.

Nice clean new store ! Good selections of clothing , spacious dressing rooms. will be going back…read morelater.

Very well kept and organized. The girls at the front were very helpful and healthy and us find…read morejeans. They have a Great selection of trendy clothes for the teenagers in my life. Good prices. Just wish they had some tall girl friendly choices available.

This store is very junky. It's too many clothes you can't hardly walk through the aisles and the…read moreworkers there do not present customer service as people are walking in. I was searching all over the store and nobody asked to help me. Nobody said welcome. Nobody asked me if I needed anything . You need to check your workers because one of the girls were in a huddle with the other coworkers, and she was describing how she got sick the other night and they were very loud.And that made me leave the store because it was so gross. This store is very junky. I like the prices, but I mean, if I'm not getting the customer service, then I'm not coming back in there. That was horrible.

i NEVER thought in a million years that I would find myself shopping at a DARK place like Hot…read moreTopic... But apparently, my taste in music, for the goth culture and more often than not; finding myself wearing ALL BLACK has definitely evolved over the years. Let me explain! As a teen, my go to music was always 90's/2000's rap and hip hop. You know.... Tupac, Biggie, Snoop Dogg, Dr. Dre, Ice Cube and of course Eminem! I was real gangsta back then...Haha As I made my through high school, I switched gears a little as bands like... Limp Bizkit, Linkin Park, Korn, System of a Down, Blink 182 whom had either recently debuted or which had suddenly caught my interest.... I remember everyday wearing a red cap backwards just like my boy Fred Durst... I thought I was so cool... Ha! Suddenly I was in College and I found myself going to concerts for bands like Panic! At the Disco, Cobra Starship, Fallout Boy.... Ahhh, Those were the good ol' days!!! In Present Day, I still love those artists, those bands mentioned above, but nowadays, I even have a new appreciation for both the classics (Classic Rock) and even this new Age stuff. In the last few months I've gotten into collecting Vinyls and if I keep buying them like I am, I'm gonna go broke... But I LOVE IT!! =) Most recently, my wife who is OBSESSED with this newer band I'm about to drop, has also had me jumping on the bandwagon with her.... Literally! I'm talking about Sleep Token which can be described as a genre of Progressive/Alternative Metal mixed with Post Rock & Indie Pop. At first I wasn't convinced, but here I am... Playing it on my own without my wife around... Please don't tell her, otherwise it will be another "W" in her column ;) So why do I mention all of this?? Because of my wife's obsession and my sudden fandom in Sleep Token, I have been into Hot Topic more times than I can count lately to look for S.T. Merch., get my wife the latest and greatest S.T. Band T's and look for attire to wear to the concert we went to this past October at the Crypto.com Arena in DTLA. Not gonna lie..... It. Was. EPIC. Of course.... You KNOW we were in ALL BLACK... (My wife almost convinced me to wear black eyeliner)...... ALMOST lol As we were waiting outside the venue for the doors to open... We weren't the only ones in all Black!!! EVERYONE there was!!! And. It. Was. Awesome!! HOT TOPIC... You would have been Proud! (Insert Black Heart Emoji Here) ------------------------ As far as H.T. is concerned.... The Hot Topic at Westfield Topanga is small, but their selection is pretty decent. They have all of the latest band merch., T-shirts & Pop Culture of everything in the now... and of course the classics from back in the day. The staff is always friendly, helpful and assists me with whatever I'm looking for. Which of course is probably Sleep Token merch ;) So..... Have you looked up Sleep Token Yet?? Start with Take Me Back to Eden, Chokehold, Emergence and Look to Windward starting at... 3 min and 15 seconds.... You're Welcome!!!! (You might wanna turn your volume down...or Up!!)

My bestie & I interacted with an employee who wasn't very welcoming & friendly towards us. However…read moreit's your standard hot topic with good deals & niche merchandise! They have a big selection here as well which is appreciated.

Walked in Vans with a friend, we were greeted with a friendly smile and hello. Cindy came over to…read moreassist us, she was very informative and helpful. Because of her kindness and willingness to help my friend bought 2 pairs of shoes. Great job done!

I stopped by this Vans store today to look at their skateboard collections. My wife was shopping at…read morea bag store next door so I didn't want to wait around for her there. When I walked in, a worker greeted me and asked if I needed any help. I told her I was just browsing around and she didn't interrupted me. They have some nice collections of skateboard here if you want to come take a look. I also looked at their shoes and shirts. I don't wear Vans stuff but some of their selections were nice.

Friendly staff! I thought they had World Cup merch, but only had one shirt. Very clean and…read moreorganized inside though!

Try to return a item from Cotton on kids to this location. Only to be told they couldn't return it…read more They told me I would have to go to a location across town. I called corporate and confirmed that they were incorrect in telling me this information. So the staff wasted my time in 100° weather with 2 kids. Thanks

Second time I've walked into the place and been either completely ignored as another preferred…read morecustomer walked in or profiled and told they were closing well before the sign said they were. Stay away. Also a terribly unappealing display of otherwise nice clothes.

I love this store! So easy to shop because everything looks and fits amazing! The staff and the…read moreowner are super friendly and very helpful. It's definitely a hidden gem in the valley especially if you don't have time to go to a nice mall!