Lovely location. Very spacious and well organized. Staff members were very accommodating. This chain is very serious about discounted items not being eligible for return. Just make sure you're aware of their policy before making a purchase. Not necessarily a bad thing, just something to be aware of. The value is overall very good. Great quality and lots of very swanky brands. read more

What an awesome experience! Today was the grand opening and we were in for a good time! Starting with free coffee as you made your way up the escalators, there was a table with water and snacks, a photo back drop and props! The store itself did have a good amount of great item selections, Michael Koris, Kate spade, on cloud sneakers, etc A lot of clothing and cute handbags too! I went home with new Gucci sunglasses and on cloud sneakers! The value for both items was very reasonable compared to retail tag prices. I left happy! Definitely want to come back read more

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I would like to recognize Saul and Luna for truly exceptional customer service. They went far beyond expectations--taking the time to personally search for a dress on my behalf and even using a scanning device to locate it. Their initiative, teamwork, and attention to detail made the entire experience seamless and genuinely appreciated. What stood out most was their willingness to go the extra mile without hesitation. In today's retail environment, this level of dedication is rare and makes a lasting impression. Saul and Luna represent the highest standard of service, and I sincerely hope their efforts are recognized. Sincerely, Alexandra April 17,2026 read more

Incredible wardrobe options! And even better service! A ++++++++++++++++++++++++++++++++++

Very disappointed with the customer service I received from Luna at the Tarzana Nordstrom Rack. I came in to return an online order that was in the same condition as I received it, and instead of receiving a clear explanation or assistance, I was treated dismissively and my return was refused. As a loyal Nordstrom customer, this was extremely disappointing. I have filed a formal complaint and am waiting for the General Manager to contact me regarding this experience. read more

So awesome to have a Nordstrom rack in the vicinity of my house! Yay! First thing I notice is a clean and crisp store. Lots of choices for clothes and gifts. Lots of designer clothes and well made items. Good selection of items. I also enjoyed the shoe and bag collection as well. This is the place where you will go in for one thing and come out with lots more! When I used the fitting room, it was clean and well kept. The fitting room attendant helped me carry my items because they were too heavy and he even brought me a cart! Thank you! They are Co-ed fitting rooms by the way if it matters to you. Some things are still pricey but you can find some really great deals as well. Everything is at least half off of the full price. The checker, Yvette A, told me about their points system by using my phone number. She offered a bag for 10 cents. The checker was very nice and helpful when she rang my items up. She folded everything neatly and made nice small talk. I also saw her helping other people very patiently. If customer service is good I tend to come back to places with friendly staff! Street parking or parking structure parking in the back which is free for 1 1/2 hours. A few more dollars if you stay over that. Come check it out and go shopping at Tjmax and then this Nordstroms next door at the Tarzana Safari Walk! End your shopping spree with Gelato at Anita's on the corner (or Pozi's grill across the street). read more

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The lines are long but the selection is good! One of the nicer more organized Nordstrom racks

This place has atrocious customer service. I bought a gift card and was rewarded with a $25 gift card for myself. It had no expiration date on it. I was not informed of an expiration date and in fact was told at the store that their cards do not have expiration dates. when I went to redeem it after spending over $200 in the store, it was denied. I was told in the store to call the customer service line when I got home. I did. They refused to help me and told me that I should go back to the store and discuss it with them! she could not tell me why the card was denied and she could not help me in anyway. She could not give me a penny off. It is extremely misleading to give gift cards to people who purchase gift cards during the holiday season and not honor them. They do not have expiration dates on them and I was not informed of any expiration date. The card got me back into the store as it was intended to do. Then to deny the $25 off is disingenuous and fraudulent. To have "customer service" be able to do nothing to help a customer renders customer service ineffective. To say the least. read more

Nordstrom Rack Tarzana Village Walk - Gift card-no expiration date - Shoe Stores Near Me - Tarzana, California

Let me start by saying that I generally like this location. It's clean, somewhat organized, and I've found some great deals. However, what I experienced today has made me feel genuinely unsafe shopping here. While I was browsing, I heard a loud commotion and yelling. I saw what looked like a group of teenage boys, maybe around 15, running through the aisles. I assumed security would step in. When I got to the register to pay, the same group was still there--wearing large backpacks, yelling loudly, and causing a scene. Shockingly, there was no security in sight. I had to walk past them to pay, and they ran right by me on their way out, almost knocking me over. The alarm went off as they exited the store. The cashier didn't even react. I asked if he planned on calling the police or locating the security guard. Instead, the group ran back into the store, grabbed more items, and ran out again--alarm blaring. Still, no response from the cashier. When I asked again about calling security, he finally did. The guard eventually came up, but instead of addressing the situation, he acted as if I was bothering him. His tone was indifferent and completely unprofessional. I told him I didn't feel safe and asked if he could stay near the front of the store until I left. I've never witnessed such blatant negligence and lack of care in a retail environment. Why even have security if they're going to stand by and let theft--and potential violence--happen right in front of customers? This location is becoming a serious safety concern. I hope this is addressed promptly. read more

The worst! I'm actually there just for an order pick up and they have you line up on the same line like you're purchasing. Only 2 cashiers for a long line for purchases. This is ridiculous. There's a reason why I ordered it online and pick up only cuz I'm in the area. But never again very inconvenient for me and I'm literally falling in line for so long! Not good! read more

Amazingly organized Nordstrom Rack. Large , isle easily accessible with a cart . staff seemed nice and there wasn't a huge line . As usual bathrooms sparkling clean . I only browsed the clothing becuse i was seeking some specific items , there was an abundance of shoes which is one of my fav parts of Rack . The bad part - It's a horrible location due to the parking situation, it's really a hit or miss getting a street spot. The back lot is sketchy in the alley . Plenty of Good designers lots of denim RagnBone, AG, Frame, Paige , Joes ALL SIZES . , many designer brands in lounge and work out clothing . I think Rack may push TJMaxx into a home goods because the TJMaxx is just a wreck and now it's located next to a really clean organized Super Competitor. Welcome to the neighborhood Rack . read more

Nordstrom Rack my expectations are not high of a place like this. The customer service is really bad here, especially from Zoe. This was my 3rd interaction with her over time, it's just bad. I understand this is just a job but it's the job you're doing at least don't be rude. Customer service is not fun, all you're doing is ringing people out, try to smile and be pleasant. read more

I call this store "Back on the Rack!" After repeated visits, I think most of the merchandise has never seen the inside of a Nordstrom store. Yet the prices are way too high. For me, Nordstrom has always been a top quality store, especially for clothes and giftware. Perhaps when their buyers-in-training make bad decisions, those items wind up in Nordstrom Rack. How does a great store like Nordstrom lend its name to such an enterprise? Last time I visited, the checkout line was so long that I abandoned my item. I've given up going back, so maybe the stores are better by now. read more

The store is a bit smaller than most but the service is really good at this location, and I found the Born shoes I'd been wanting. I appreciate the free parking underneath (for the first 1.5 hours), I've never had an issue finding a spot. And as a plus there's a nice Trader Joe's right next door. read more

Fantastic selection and value and the service at Nordstrom has always been epic, and is no less so at the Rack. So happy this new Tarzana branch opened! read more

Went for the Black Friday extra 40% off. Found some clearance red tag shoes. Went to check out and they did not ring up with an extra discount. I mentioned it to the cashier. She said their clear the rack ended the day prior. I mentioned that they should be an additional 40% off for Black Friday. The signs were all over the store and I had received an email last night about it. She said the discount was already included in the marked price. I didn't argue, but this has never been the case with any clearance event in store. So I left without the shoes. I've shopped at many locations and for many years. I went to two other locations and the signs clearly state the extra discount is taken at the register. Both stores gave me the proper discount. Please properly train your employees for the promotion or at least have them confirm. The signs were everywhere in the store and very clear. read more

There is definitely a break down in communication between this store and how all the other Nordstrom Racks operate. I purchased a pair of boots on the 6th and the following day they were marked down an additional 25% as part of their clearance promotion as advertised in an email sent to me. I called the customer service line to ask how to go about getting a price adjustment and I was instructed to go back to the original store with my receipt and the item was not necessary to bring since it was an adjustment. They refused to do it. This new store does not know what they're doing. So disappointing. read more