This was a cool place. Went in to get fitted for the correct running shoes. Staff is very friendly. They really take their time helping you to understand your feet. This is a free service to you. Definitely worth checking out if you are looking for that perfect fit! read more

Came in today with a friend and David is probably the kindest most engaging salesperson I've encountered in the last 5 years in LA. He's so polite and attentive and professional and friendly and went above and beyond to answer all our questions and he provided us with the best service and experience possible. Will be back very soon to pick up shoes. Thanks again guys for making us feel so welcomed. This place is amazing. A store can have the best products on the market but if the staff suck the experience is cut in half for the customer, this place shines because of its genuine employees. read more

Good amount of selection, but the inventory was lacking for my size (14 or 15). However, Mitch was so helpful and patient letting me try other shoes to help how they feel. Mitch was awesome. read more

I've been coming to Fleet Feet in Encino for over 7 years now and I figured it was time for a new updated review. My husband & I needed to get some new athletic shoes and we were so fortunate to be assisted by Kyler who not only helped guide us in finding the perfect shoes and fit but he was such a nice young man with outstanding customer service skills and values. Shout out to his parents who raised him! In fact, we purchased 4 pairs! I always feel it's so important to have someone knowledgeable when it comes to purchasing athletic shoes. Kyler suggested that we do a new foot scan using their Volumental scanning technology for the both of us to guide us to what we needed. The store still has a great selection of many brand name shoes and clothing. Parking is easy. Pricing is competitive. I love that I receive discount coupons to use towards my next purchase. I've never had a bad experience over the years of shopping here. It's always a win win! read more

The best experience buying a pair of shoes I have ever experienced!! The sales man Noah was so patient measuring my feet seeing how I walk. I think it is an outstanding place to buy a pair of tennis shoes and I am going back soon. he was so friendly, caring and helpful read more

I love this store. It's definitely not an in-n-out shopping experience. Expect to stay a while because if you want quality products at the price they're worth, you better be ready to browse, get precisely measured, and try on different sizes, all of which takes time. It helps that the staff is knowledgeable, energetic, and they seem to genuinely love being there. In the end, it's worth every minute and you'll leave walking on cloud 9... or in Altra 8s. read more

NO buyer's remorse here! I wanted to spank myself for spending about $400 twenty years ago (not at this store!) on a pair of some magical jogging shoes that the sales person had convinced me would alleviate my flat, wide feet and help me jog without pain. Many shoes and years of foot discomfort later I steered away from top of the line running shoes because of the price and tried to make my second tier level shoes work for me with thick double socks and jogging on grass. Wanting to increase more jogging into my workouts, my affordable shoes just were not cutting it and I decided to try another top of the line pair. What was I waiting for?!?! The new top of the line shoes are amazing! Super light weight, breathable and provide noticeable support that my more affordable shoes just can't. There is NO comparison! With my new HOKAS I can jog for about 20 min 3 times a week and NOT suffer from ACL discomfort, bursitis, arthritic bunions and ganglion cyst discomfort! Sales guy was helpful on a busy Saturday. I had to wait for help for about 15 min and was grateful for the knowledge that sales guy provided. read more

Fleet Feet - New Hokas! - Shoe Stores Near Me - Encino, California

Annoying as all hell. Nowhere near enough staff. Waited forty minutes sitting on a bench with six other people who were all complaining about how long they'd been there. Not one person spoke to any of us. After forty minutes I ordered shoes from Amazon on my phone and left. I'd driven to the Encino location after a similar experience at the Burbank location some time ago. Needless to say. Will not be going back to either. read more

Took my Mom in for shoes today. We were lucky enough to get Joe as our shoe guide. I have a feeling everyone that works here is happy, knowledgeable and kind. Joe was funny and really wanted us to be as happy as him. He was tenacious and so fantastic. He found my Mom the perfect sneakers for her feet and that met her very long list of criteria. I didn't plan to but I also ended up buying sneakers for my wonky feet. After Joe scanned them, he was confident he could find me a great shoe and he did. It was so refreshing to go shoe shopping at a store that genuinely knows what they're doing. (They also gave each of us a cute pair of socks as a gift with purchase) read more

Fleet Feet - Brooks - Shoe Stores Near Me - Encino, California

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Wonderful service received. They had a great selection of shoes to choose from. Would recommend anyone in healthcare dealing with any type of feet and back issues to check them out in whatever location is nearest to you. Your feet will thank you! read more

Really great store! My family has been coming here for over 15 years, even when it was previously owned, and we will continue coming for 15 more. Their selection and quality is really wonderful, but the best part of the store, hands down, is Joe!! He is so helpful and knowledgeable about all things running. And he makes the entire shoe fitting process so easy and fun. I'll definitely be back for my next pair of running shoes, with the help of Joe! read more

Came here on a Saturday at 3PM looking for a fitting. I work long hours at a hospital and would have liked to get a pair of shoes. I came in, put my name on a white board and sat next to some grumbling patrons who were also waiting. After about 25 minutes I was next on the board to be called and a man comes out and purposely skips me. He calls out for a gentleman on the board after me. Perhaps he did not want to help a female? In any case I left, if I'm going to spend $200 at a place for shoes I would rather do it at a place that I feel welcome at. read more

I ordered Oofos online however they didn't feel like the right size . Peter was able to help me decide on the best size for me! Even though I did not buy the sandals at the store Peter assisted me as soon as I walked in. Peter clearly understood my issue and solved my problem. Thank you Peter you are an amazing helpful representative for fleet feet. read more

When your podiatrist says you need stability shoes and recommends Fleet Feet, you need to listen. Take care of your feet people! You are greeted with a board where you add your name to a list, I've never had to wait long but when a team member is assisting you, you feel like the only one in the store. I'm not a runner I'm an older, average person who has suffered from pronation, Achilles injury and ankle deformity! My first visit was almost two years ago, Nancy scanned my feet and helped me get some quality stability shoes and insoles to the tune of $200. They helped my feet, knees, hips and back tremendously. Earlier this year I went back because I had worn that pair out, being the only pair of shoes I would wear!! Mitch helped me with a different pair of shoes, insoles and compression socks! Last week it was time for another pair and this time Darcy rescanned my feet and had me do a walking scan, Mitch came over and let me know that alternating two pairs would give the shoes 24 hours to rebound between wears. I walked away with a pair and left a deposit on another!! Today I picked up that pair with insoles and Kyler assisted me. The service in this store is like when I was a kid where a service person would put them on you, feel for your toe and tie them and have you walk to feel the fit! One thing I don't want to forget is that I was able to pay for these shoes with my flex plan because it's a medical necessity! Thanks to Fleet Feet! I truly appreciate you! read more

Fleet Feet - Three pairs of quality stability shoes with insoles! - Shoe Stores Near Me - Encino, California

Thank you June at Fleet Feet! I developed Plantar Fascitis. ;( I called in and June answered the phone, she was very informative and the fact that she had experienced it herself she was very knowledgeable of it. My husband and I went in and she showed us different shoes and flip flops to ease the pain. I bought Perform Under Pressure socks. They have really helped me so far. June thank you so much! I will be back to the store because of you. The other staff members were very nice, as well. read more

Fleet Feet - June at Fleet Feet. Great customer service & knowledgeable! - Shoe Stores Near Me - Encino, California

My last review for this shop was in 2015 and my thoughts have not changed at all. The defining feature that sets this shoe store above any other shoe store I have ever visited is the customer service. The people who are hired here are extremely patient, helpful and knowledgeable. I recently took my father here for a new pair of shoes. His podiatrist had suggested that he get a better pair that what he was using and gave him a list of brands and models of shoes that would be better for him. We showed the list to David and he really listened to my father and tried to help him find a pair that were supportive and comfortable. He spent a good hour helping us find a pair of shoes that would be the best for my dad. He did a foot scan and watched how my father walked before making any suggestions. I was very impressed with how customers are treated at this store. The shoes were sold at a fair price, very consistent with other stores, but the big difference was how we were treated and helped. read more

I walked in looking for new running shoes to get back in to running. Rachel was very helpful! She was very knowledgeable about foot anatomy and help size me. She then gave me a couple of different recommendations to fit my needs. Overall, easy and good experience, I would recommend for anyone looking for running shoes. read more

Adler was a great help and the best thing out of the store was the foot scan. It gives you a pretty detailed analysis of your type of foot and what shoe option is best for you. However, regarding the rest of the store, It was disappointing and I honestly was expecting a little bit more out of a specialty running store. I was hoping they would have more shoe options then what was available. The running gear available was also not much. Not many Garmin watch options, running attire, and shoe colors available were only in black, and when I did try to order different colors through the website with their sales rep, they too were not available. I was expecting to see more running vests or running attire options. There are more running gear options other than REI and Dick's Sporting Goods. read more

WOW! First time coming to a Fleet Feet and this was such a great experience I will be definitely be coming back. We were greeted by Joe who is the store manager of this location. He was very patient, knowledgeable, and friendly. As a beginner into the running world it can be a bit overwhelming on the many options this location offers, but Joe made it so easy and simple to narrow down what your needs are. He offered a shoe fitting analysis to find the best shoe that is accustomed to how my feet are and gave me options to try and choose from. Although the store was busy during the time I did not feel rushed when I was weeding out my options. I will definitely highly recommend this place to any new/experienced runners looking to invest in a pair of running shoes. I really love the service, selections, and overall environment of this place! read more

Got forced into buying shoes that don't fit me, got told I was wasting RACHELS time, wth? This is a runners shoe store, we are supposed to make sure that the shoes we buy are the shoes that actually fit!!! RACHEL is so rude, I'm going to road runner instead. Don't go here. periodt read more

Fleet Feet - 4 sizes too big is insane - Shoe Stores Near Me - Encino, California

Noah was very patient and did an excellent job finding the best shoes for my finicky feet.

Second time in this store and I can't wait to go back. I started running and I wanted to try a different brand . Joe helped me out and was awesome. He gave me so many options and was super helpful! I bought a new pair and some socks! read more

I cannot share with anyone what the wonderful folks at Fleet Feet Encino have done for me, because if I did, I sincerely believe it would place them in a vulnerable position for people who like to take advantage of good hearted individuals. This is an A+ business. They are knowledgeable, attentive and most important, they are truly vested in providing no-nonsense advice regarding your needs, with a friendly and patient demeanor. I am loving my size 13 2E grey Hoka Bondi 9s. I will NEVER buy sneakers anywhere else; you guys are Aces Formidable. Thanks a million doesn't cover it. ps: I know pikachu is enjoying his Hokas...LOL read more

Worked with Ken, incredibly kind and helpful. Will definitely return for any running needs!

Service was very good. Selection was limited in the product I was inquiring about, but was told they could order the color that I was interested in. I found the brand name Topo was very comfortable and fitted for my size. Very comfortable. I purchased the one they had in stock.. Thank you to the salesman Rayyan for helping me . I wore the shoes on my walk and found them super comfortable.. Thank you to my doctor for recommending the brand . They were more expensive than I usually would have spent on myself , but well worth their value read more

We came to this store two weeks ago to buy sneakers. I think Peter was helping us and he was super sweet. We both sat at the end of each bench and were there for about 20 minutes trying on sneakers. The store had limited color selection, so I was looking what other options Altra had, and wondered if Peter could get it for me. Sadly, my experience went down the hill quickly. A sales woman Darcy came over to with a client and asked me to move to another bench. I said why don't you go there instead. She made some remark "aren't you together? you came with "him", so sit next to him... I said I am a seperate customer and I am not moving. She started rolling her eyes, givign me attitude, and here demeanor was very disrespectful. Then she got her customer on the foot measuring plate, I got up wearing the new sneakers and walked for a minute. When I came back my stuff was pushed to the side, almost at the end of the bench and I didn't have much space to sit (mind you the other bench at this point was completely empty with exception of my husband who occupied the edge). The sales woman was making faces. I asked why did she push my stuff around, and what is her problem, as I don't like her energy. She ocntinued on the bench issue...We had an exchange of words and I said to my husband we are done here and out. Darcy (gray long hair older woman) was rude and disrespectful. There was no reason for this behavior. We left the store and went to REI instead. I became a member there and bought two pairs of Altra Form and my husband bought one pair. I would highly recommend REI, they have better selection and SUPERB CUSTOMER SERVICE. read more

Mitch is not helpful and seems to be very spacey. Our experience with him at this location was subpar to be kind. I'd suggest going elsewhere if you want your transaction to go smoothly. I'll never go back to this location. read more

They say that "patience is a virtue". My salesman, Mitch, was that virtue. Qualified, professional, and, as previously stated, very, very patient. All told, a very positive experience. read more

I had an amazing experience with David at Fleet Feet! He really took his time with me and made me feel like a valued customer. He even went to get help when other customers walked in so everyone could be attended to. After going over my foot size/shape with the scanner, he pulled a few pairs of shoes that matched my needs and we were able to find the right pick. Not saying correlation equals causation but I ran my fastest 5K that night with the shoes we picked out. I'll definitely be coming back soon. read more

Once again fleet feet amazed me as they always do!!!!! I have been in the medical field for 15 years. I know how important it is selecting the proper shoe your foot needs. What I failed to know is how important the proper sock is! I tried these socks and I love them so much! I would have to say my favorites are the Feetures. Go to Fleet Feet check these socks out. Trust me when I say they are not just a shoe store! Each employee has passion to educate people on the importance of proper foot care! Thanks Encino team! See you guys soon! read more

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"I'm a distance runner." That's what I said to the sales associate, JAKE, at the Fleet Feet (FF) in Encino, California today. As well, I explained a running injury due to running 7.5 miles in a Xero shoe over a year ago (the shoe had a defect and pinched the back of my foot). I told Jake I hadn't run regularly due to the pain and that sometimes it jumped from one foot to the other. I was looking to get a new pair of running shoes that might help. Jake replied, "Running is supposed to hurt. It's 'normal'... and believe it or not, it's a good thing it's jumping from one foot to another... running is supposed to feel like that..." Jake, went on about some other BS. but I stopped listening. I couldn't believe my ears because RUNNING IS NOT SUPPOSED TO HURT. The 'hurt' I'm experiencing is NOT NORMAL. Pshaw. I find JAKE's attitude on running hurt, dangerous. I was so astonished I asked Jake, "Are YOU a runner? Because if you can't help me, I'll go someplace else." Jake assured me he was a runner. Finally, I conceded because I read FF merged with Jack Rabbit. Plus, I drove all the way from Manhattan Beach and wanted to see what Fleet Feet's 3D fit id® foot scanning technology would say about my arches, etc. Did my arches drop? Unfortunately, Jake didn't make it easy with his tone, expression, and words. I finally had to say, "Why don't we just pretend I've never run before?" But why was Jake giving me such bad advice? Did Jake not believe I was a runner? Was it because I'm Mexican? Was Jake not a real runner??? I'll never know the answers to these questions, but I do know I have over 20 years of experience in distance running - I trained with Austin Fit for marathon running and practice Chi Running. With that, I'm 100% sure running is not supposed to hurt! Be that as it may, I know JAKE ISN'T AN ORTHO. I didn't expect Jake to be a doctor, and I sure as heck NEVER expected Jake from Fleet Feet to tell me "...running hurt is normal..." and neither should you. Damn, Jake. STOP. There's NO WAY FF adopts this philosophy. Is it? For the record, I bought a pair of Altra at FF and hope what I've been missing is the cushion as compared to running barefoot and on Xero's. Also, Xero made good on their end. I stopped running streets and trails and instead run very little barefoot on the sand, definitely not the 30-40 miles I was clocking weekly for years. Good luck out there, RUNNERS, stay healthy, and watch out for those 'JAKES' at FLEET FEET. read more

Fleet Feet - Shoe Stores Near Me - Encino, California

Walked in on a Wednesday morning, being 2nd in line to get helped. I was told by many of my runner friends to check this place out. Kevin was awesome and very informative of all things. From the foot scan, how big in shoe size one should be, to bringing many brands out to try on. Appreciate the time and patience he had! Definitely recommend. Shoes are priced at the same/similar cost as they would on individual branded websites. read more

I have been a long standing customer of fleet feet. And referred many people there over the years. However, I had a bad accident and broke my foot and also had tendon and ligament damage. Once I was cleared for weight bearing I went to fleet feet to pick out some new shoes and accommodate my foot that's been badly injured. It took a me a few times to find a good shoe that would be comfortable for my damaged foot. Well the employee told me since I returned a couple pairs of shoes, anything I bought would now be final sale and I couldn't return shoes unless I buy online. Then what's the point of the store??!! After all the business and people I've referred this is how I'm treated. I never returned a shoe that even had a mark on it. Wore the shoes in the house and that's it. Asked to speak to a manager and the manager said it's the rules of the owner of the store. Well fleet feet lost my business forever. I'm now a member of roadrunner sports and REI. Both places have no absurd rules like that and you get better discounts too. Do yourself a favor and shop at roadrunner sports or REI. read more

Attentive and friendly staff are excited to help get you in the best shoes for you. Incredible experience.

My brother and I went here and walked away with the On Clouds and Asics branded shoes. It's a clean store and they're able to do an assessment on your walk and the type of feet you have such as one is more flat than the other or the arch. Aidan was so helpful and accommodating. He was very knowledgable about what we were looking for. There were other customers starting to come in but he never rushed us, he really took his time to make sure we got the best service. He was also very funny. The staff were all friendly and helpful. Definitely recommend this place! Thank you so much Aidan for taking your time in helping us! read more

Back in the day (1980s) this was called Pheidippides. We always bought shoes for exercise there because of the incredible customer service, i.e., they really know their business. They didn't just hand you a shoe and that was it. The employees had you walk and/or run so they could see how your feet hit the ground. Bottom line: Nothing has changed! And I'm so thankful for that. Yesterday I went to Fleet Feet to get shoes for my Power Stride sessions, and Mitch took care of me. Just like the old days at Pheidippides, Mitch knew what he was talking about and not only took the time to really take care of me, but he suggested, brought out, and had me try on a number of shoes to make certain I was happy with my purchase. Thank you Mitch! Take care, Jeff read more

Thank you JUNE at Feet Fleet! For the last 2.5 months or so, I developed plantar fasciitis and just could not find any relief. At the suggestion of my sister, we decided to come in and see if there was anything I could find in store that would help. June came to the rescue! Not only was she personable, but she really listened to my concerns and took her time explaining the different options she thought would help. Fast forward 3 weeks later and I have not had foot pain since. I plan to come back and check out their flip flops as well as I'm sure I'll find something to fit my needs. June, thank you so much for your time and your patience and knowledge! read more

All the employees are really friendly and helpful. Willing to go above and beyond to provide great customer service.

If you have any problems with your feet and want great athletic shoes, or insoles, go to the store. Joe is the manager. He is fantastic. He knows all of the stock and what shoes might work for you, after he does extensive measuring and evaluating your feet and walk. The sales people in the store don't try to push you to buy anything, and they all have great expertise in matching shoes with feet. I'm blown away how great they were. My husband bought a pair of shoes from there quite a while ago, and has been urging me to check it out. Let me urge you to check it out. You won't be sorry. Before you check out any other store that will charge you thousands of dollars and want you to buy three or four pairs of insoles, go to the store first. Tell your friends. read more

If you come to this location ask for Adler, he is super helpful has good recommendations and doesn't pressure you into anything, he's super friendly and knows what he's talking about, found my perfect shoe for everyday wear and running! read more