Mitch was fantastic!! He was SO friendly, funny, and knowledgeable. He really took the time and helped my wife and I with our shoe choice. I can't recommend him enough! read more

Wanted walking shoes with good support and David was super helpful. He measured my feet and gait using their super cool feet scanning technology and then recommended me three pairs of shoes. All three were good but the third one was perfect and the price was great. I actually wore them out of the store. Definitely check them out for your walking and running shoe needs. read more

Great service. They have a device to accurately measure my feet, not just asking me,"How do these feel?" In n out in 13 minutes. Not rushed but they had what I asked for. read more

i received such exceptional service with mitch helping me. his patience and knowledge were amazing. i am a senior with plantar fasciitis and he knew exactly how to take care of me. i can't stop bragging about the store to all my friends. everything he recommended turned out perfect, feels like i'm walking on clouds. read more

I am a canvasser who is on my feet for 6-7 hours a day, and I walk about 5 miles a day. I came in here having trouble with my previous sets of shoes. A young man named Skylar helped me. They did a couple of scans on my feet Which told him about what types of shoes would be best for me. I ended up getting some ASICS which felt like walking on clouds. I thought after a week of working, I might find some issues with them, but I've now been walking on them for three weeks and they still feel like walking on clouds. I recommended this store to my entire team of canvassers. Thank you!! read more

Fleet Feet - Shoe Stores Near Me - Encino, California

This was a cool place. Went in to get fitted for the correct running shoes. Staff is very friendly. They really take their time helping you to understand your feet. This is a free service to you. Definitely worth checking out if you are looking for that perfect fit! read more

I had went into try on some asics, kayano. Sneakers and brooks, my goal was to get back into the a six, and I ordered the asics. I picked them up last night August 7th fully paid for them took them home, got them ready.Laced them up prepared to wear them today for school. I woke up, got ready for school. Put them on, they seemed okay. The more I walked in them, the right foot was rubbing, causing considerable amount of pain to the point I had to take the shoe off even just standing with the shoe on it caused pain. So on the way home from school, I stopped by this store to let them know because when I went before I was told to buy them there.Because I can always exchange them So I explained to the gentleman what had happened. What I was experiencing and asked them if there was anything they could do to remove the pain or prevent the pain. Because I wanted to keep the shoe and there was nothing they could do. I asked them if they had another right shoe in the same size and color but they do not. I tried on different shoes. They didn't fit right? So I opted to go back to brooks. I asked the gentleman to order the books and he asked for a deposit. I'm like, why would I pay for a shoe that I've already paid for a shoe? I'm exchanging this shoe. Why would I pay for another shoe? When I'm already exchanging it, I said, I would take the shoe home, put it in the box, and then when the shoe comes in, I would bring it back to exchange it. And he goes, yeah, if, well, we a $15 deposit, I can't. I don't understand why if I've already paid for a shoe that doesn't work for my foot. That causes considerable amount of pain. Why would I have to pay for another shoe? If i'm exchanging a four of the other shoe that makes no sense to me. So I basically left my shoes. There went home barefoot, and told them to call me when the other shoe comes in. Like I don't understand why would I have to put more money down when I'm exchanging, a fully paid shoe paid for fully paid for a shoe for another shoe which costs less. I believe. I even had my receipt with me to show that I had fully paid for that shoe.I'm not yet they still wanted a deposit for the other shoe knowing, fully that I was going to exchange the shoe that I had.That was fully paid for with the shoe that they were ordering for me.I don't get this, I really don't get this read more

Came in today with a friend and David is probably the kindest most engaging salesperson I've encountered in the last 5 years in LA. He's so polite and attentive and professional and friendly and went above and beyond to answer all our questions and he provided us with the best service and experience possible. Will be back very soon to pick up shoes. Thanks again guys for making us feel so welcomed. This place is amazing. A store can have the best products on the market but if the staff suck the experience is cut in half for the customer, this place shines because of its genuine employees. read more

Kenn, the store manager, was incredibly helpful in selecting shoes for me to try. He patiently spent 90 minutes with me, analyzing my foot problem and working to solve the pain issue. I left with 2 pairs of shoes and some inserts. Kenn was not pushy in the least and appeared genuinely interested. He was a good listener and able to pinpoint the right shoe amongst many. He was kind enough to honor a discount since I was referred by my podiatrist. I would never buy shoes any the other way. read more

Fleet Feet - My feet - Shoe Stores Near Me - Encino, California

Peter was extremely professional and helpful. He answered all my questions and brought out everything I wanted to try without seeming in a rush. When the color I wanted wasn't in store, he had the wherewithal to call the other location and have it sent over for me. The next time I think of buying new shoes I'll think about returning here. read more

I recently visited both Road Runner and Fleet Feet while searching for new walking shoes, and the difference was striking. Fleet Feet was, quite literally, feet ahead of the competition. At Road Runner, a foot scan gave me useful insight into my foot structure and what to consider in a shoe. The technology was impressive, but the experience was less so: the store seemed understaffed, trying each shoe often meant another 5-10 minute wait, and when another associate stepped in, I had to repeat what I had already gone through. More importantly, when I asked to try a shoe outside the scan's recommendation, I was discouraged because it contradicted what the technology suggested and was told not to try it on. Data can inform a decision, but footwear is ultimately experienced by a person, not an algorithm. A scan should guide curiosity and judgment, not replace them. I eventually tried the Brooks Ghost 18, but Road Runner did not have the colorway I wanted, so I bought them elsewhere. After my first walk, they began cutting into my ankles, and my search started again. Then I went to Fleet Feet. From the beginning, John made the experience entirely different. He greeted me warmly, did a new foot scan, explained what the results meant, and, most importantly, listened. He combined the data with his own expertise and my actual feedback rather than treating the scan as an answer. And finding the right shoe was not easy. Because of the anatomy of my feet, I ended up trying nearly 15 different pairs. Through every one, John's patience never wavered. When a shoe caused discomfort, he listened, reassessed, and brought out another option. He never rushed me, never made me feel like I was taking up too much of his time, and never acted as though he simply wanted me to settle on something so he could make a sale. What made the experience exceptional was that John seemed just as invested in finding the right shoe as I was. There is a profound difference between helping someone buy something and genuinely helping them solve a problem. John understands that difference. Eventually, I found the ASICS Novablast 6, which felt like the best fit for my needs. Unfortunately, Fleet Feet could not get my preferred colorway in time for an upcoming trip, so I ultimately left without buying a pair that day. And that may be the strongest testament to John's character and customer service. After investing all that time in helping me, John never pressured me to buy another color or settle for another shoe just to make a sale. He cared about getting me the right shoe, not simply getting me to buy a shoe. That kind of service is rare. I have met plenty of people who are knowledgeable, and plenty who are friendly. It is much rarer to find someone who combines expertise, patience, attentiveness, and genuine care for the customer's outcome the way John did. Fleet Feet, you have an exceptional employee in John. A foot scan can provide data and a system can generate recommendations, but neither can replace someone who listens carefully, applies expertise, adapts when the obvious answer is not working, and stays committed until the customer has a real solution. John turned what had become an incredibly frustrating search into one of the best retail experiences I've had in a long time. Thank you, John. Your patience, expertise, and genuine commitment to helping me find the right fit did not go unnoticed. Fleet Feet is lucky to have you. read more

I've been coming to Fleet Feet in Encino for over 7 years now and I figured it was time for a new updated review. My husband & I needed to get some new athletic shoes and we were so fortunate to be assisted by Kyler who not only helped guide us in finding the perfect shoes and fit but he was such a nice young man with outstanding customer service skills and values. Shout out to his parents who raised him! In fact, we purchased 4 pairs! I always feel it's so important to have someone knowledgeable when it comes to purchasing athletic shoes. Kyler suggested that we do a new foot scan using their Volumental scanning technology for the both of us to guide us to what we needed. The store still has a great selection of many brand name shoes and clothing. Parking is easy. Pricing is competitive. I love that I receive discount coupons to use towards my next purchase. I've never had a bad experience over the years of shopping here. It's always a win win! read more

The best experience buying a pair of shoes I have ever experienced!! The sales man Noah was so patient measuring my feet seeing how I walk. I think it is an outstanding place to buy a pair of tennis shoes and I am going back soon. he was so friendly, caring and helpful read more

NO buyer's remorse here! I wanted to spank myself for spending about $400 twenty years ago (not at this store!) on a pair of some magical jogging shoes that the sales person had convinced me would alleviate my flat, wide feet and help me jog without pain. Many shoes and years of foot discomfort later I steered away from top of the line running shoes because of the price and tried to make my second tier level shoes work for me with thick double socks and jogging on grass. Wanting to increase more jogging into my workouts, my affordable shoes just were not cutting it and I decided to try another top of the line pair. What was I waiting for?!?! The new top of the line shoes are amazing! Super light weight, breathable and provide noticeable support that my more affordable shoes just can't. There is NO comparison! With my new HOKAS I can jog for about 20 min 3 times a week and NOT suffer from ACL discomfort, bursitis, arthritic bunions and ganglion cyst discomfort! Sales guy was helpful on a busy Saturday. I had to wait for help for about 15 min and was grateful for the knowledge that sales guy provided. read more

Fleet Feet - New Hokas! - Shoe Stores Near Me - Encino, California

Took my Mom in for shoes today. We were lucky enough to get Joe as our shoe guide. I have a feeling everyone that works here is happy, knowledgeable and kind. Joe was funny and really wanted us to be as happy as him. He was tenacious and so fantastic. He found my Mom the perfect sneakers for her feet and that met her very long list of criteria. I didn't plan to but I also ended up buying sneakers for my wonky feet. After Joe scanned them, he was confident he could find me a great shoe and he did. It was so refreshing to go shoe shopping at a store that genuinely knows what they're doing. (They also gave each of us a cute pair of socks as a gift with purchase) read more

Fleet Feet - Brooks - Shoe Stores Near Me - Encino, California

See all

I love this store. It's definitely not an in-n-out shopping experience. Expect to stay a while because if you want quality products at the price they're worth, you better be ready to browse, get precisely measured, and try on different sizes, all of which takes time. It helps that the staff is knowledgeable, energetic, and they seem to genuinely love being there. In the end, it's worth every minute and you'll leave walking on cloud 9... or in Altra 8s. read more

Good amount of selection, but the inventory was lacking for my size (14 or 15). However, Mitch was so helpful and patient letting me try other shoes to help how they feel. Mitch was awesome. read more

Really great store! My family has been coming here for over 15 years, even when it was previously owned, and we will continue coming for 15 more. Their selection and quality is really wonderful, but the best part of the store, hands down, is Joe!! He is so helpful and knowledgeable about all things running. And he makes the entire shoe fitting process so easy and fun. I'll definitely be back for my next pair of running shoes, with the help of Joe! read more

Came here on a Saturday at 3PM looking for a fitting. I work long hours at a hospital and would have liked to get a pair of shoes. I came in, put my name on a white board and sat next to some grumbling patrons who were also waiting. After about 25 minutes I was next on the board to be called and a man comes out and purposely skips me. He calls out for a gentleman on the board after me. Perhaps he did not want to help a female? In any case I left, if I'm going to spend $200 at a place for shoes I would rather do it at a place that I feel welcome at. read more

When your podiatrist says you need stability shoes and recommends Fleet Feet, you need to listen. Take care of your feet people! You are greeted with a board where you add your name to a list, I've never had to wait long but when a team member is assisting you, you feel like the only one in the store. I'm not a runner I'm an older, average person who has suffered from pronation, Achilles injury and ankle deformity! My first visit was almost two years ago, Nancy scanned my feet and helped me get some quality stability shoes and insoles to the tune of $200. They helped my feet, knees, hips and back tremendously. Earlier this year I went back because I had worn that pair out, being the only pair of shoes I would wear!! Mitch helped me with a different pair of shoes, insoles and compression socks! Last week it was time for another pair and this time Darcy rescanned my feet and had me do a walking scan, Mitch came over and let me know that alternating two pairs would give the shoes 24 hours to rebound between wears. I walked away with a pair and left a deposit on another!! Today I picked up that pair with insoles and Kyler assisted me. The service in this store is like when I was a kid where a service person would put them on you, feel for your toe and tie them and have you walk to feel the fit! One thing I don't want to forget is that I was able to pay for these shoes with my flex plan because it's a medical necessity! Thanks to Fleet Feet! I truly appreciate you! read more

Fleet Feet - Three pairs of quality stability shoes with insoles! - Shoe Stores Near Me - Encino, California

Second time in this store and I can't wait to go back. I started running and I wanted to try a different brand . Joe helped me out and was awesome. He gave me so many options and was super helpful! I bought a new pair and some socks! read more

Wonderful service received. They had a great selection of shoes to choose from. Would recommend anyone in healthcare dealing with any type of feet and back issues to check them out in whatever location is nearest to you. Your feet will thank you! read more

Annoying as all hell. Nowhere near enough staff. Waited forty minutes sitting on a bench with six other people who were all complaining about how long they'd been there. Not one person spoke to any of us. After forty minutes I ordered shoes from Amazon on my phone and left. I'd driven to the Encino location after a similar experience at the Burbank location some time ago. Needless to say. Will not be going back to either. read more

Thank you June at Fleet Feet! I developed Plantar Fascitis. ;( I called in and June answered the phone, she was very informative and the fact that she had experienced it herself she was very knowledgeable of it. My husband and I went in and she showed us different shoes and flip flops to ease the pain. I bought Perform Under Pressure socks. They have really helped me so far. June thank you so much! I will be back to the store because of you. The other staff members were very nice, as well. read more

Fleet Feet - June at Fleet Feet. Great customer service & knowledgeable! - Shoe Stores Near Me - Encino, California

I ordered Oofos online however they didn't feel like the right size . Peter was able to help me decide on the best size for me! Even though I did not buy the sandals at the store Peter assisted me as soon as I walked in. Peter clearly understood my issue and solved my problem. Thank you Peter you are an amazing helpful representative for fleet feet. read more

Adler was a great help and the best thing out of the store was the foot scan. It gives you a pretty detailed analysis of your type of foot and what shoe option is best for you. However, regarding the rest of the store, It was disappointing and I honestly was expecting a little bit more out of a specialty running store. I was hoping they would have more shoe options then what was available. The running gear available was also not much. Not many Garmin watch options, running attire, and shoe colors available were only in black, and when I did try to order different colors through the website with their sales rep, they too were not available. I was expecting to see more running vests or running attire options. There are more running gear options other than REI and Dick's Sporting Goods. read more

My last review for this shop was in 2015 and my thoughts have not changed at all. The defining feature that sets this shoe store above any other shoe store I have ever visited is the customer service. The people who are hired here are extremely patient, helpful and knowledgeable. I recently took my father here for a new pair of shoes. His podiatrist had suggested that he get a better pair that what he was using and gave him a list of brands and models of shoes that would be better for him. We showed the list to David and he really listened to my father and tried to help him find a pair that were supportive and comfortable. He spent a good hour helping us find a pair of shoes that would be the best for my dad. He did a foot scan and watched how my father walked before making any suggestions. I was very impressed with how customers are treated at this store. The shoes were sold at a fair price, very consistent with other stores, but the big difference was how we were treated and helped. read more

I walked in looking for new running shoes to get back in to running. Rachel was very helpful! She was very knowledgeable about foot anatomy and help size me. She then gave me a couple of different recommendations to fit my needs. Overall, easy and good experience, I would recommend for anyone looking for running shoes. read more

Got forced into buying shoes that don't fit me, got told I was wasting RACHELS time, wth? This is a runners shoe store, we are supposed to make sure that the shoes we buy are the shoes that actually fit!!! RACHEL is so rude, I'm going to road runner instead. Don't go here. periodt read more

Fleet Feet - 4 sizes too big is insane - Shoe Stores Near Me - Encino, California

Noah was very patient and did an excellent job finding the best shoes for my finicky feet.

I cannot share with anyone what the wonderful folks at Fleet Feet Encino have done for me, because if I did, I sincerely believe it would place them in a vulnerable position for people who like to take advantage of good hearted individuals. This is an A+ business. They are knowledgeable, attentive and most important, they are truly vested in providing no-nonsense advice regarding your needs, with a friendly and patient demeanor. I am loving my size 13 2E grey Hoka Bondi 9s. I will NEVER buy sneakers anywhere else; you guys are Aces Formidable. Thanks a million doesn't cover it. ps: I know pikachu is enjoying his Hokas...LOL read more

They say that "patience is a virtue". My salesman, Mitch, was that virtue. Qualified, professional, and, as previously stated, very, very patient. All told, a very positive experience. read more

"I'm a distance runner." That's what I said to the sales associate, JAKE, at the Fleet Feet (FF) in Encino, California today. As well, I explained a running injury due to running 7.5 miles in a Xero shoe over a year ago (the shoe had a defect and pinched the back of my foot). I told Jake I hadn't run regularly due to the pain and that sometimes it jumped from one foot to the other. I was looking to get a new pair of running shoes that might help. Jake replied, "Running is supposed to hurt. It's 'normal'... and believe it or not, it's a good thing it's jumping from one foot to another... running is supposed to feel like that..." Jake, went on about some other BS. but I stopped listening. I couldn't believe my ears because RUNNING IS NOT SUPPOSED TO HURT. The 'hurt' I'm experiencing is NOT NORMAL. Pshaw. I find JAKE's attitude on running hurt, dangerous. I was so astonished I asked Jake, "Are YOU a runner? Because if you can't help me, I'll go someplace else." Jake assured me he was a runner. Finally, I conceded because I read FF merged with Jack Rabbit. Plus, I drove all the way from Manhattan Beach and wanted to see what Fleet Feet's 3D fit id® foot scanning technology would say about my arches, etc. Did my arches drop? Unfortunately, Jake didn't make it easy with his tone, expression, and words. I finally had to say, "Why don't we just pretend I've never run before?" But why was Jake giving me such bad advice? Did Jake not believe I was a runner? Was it because I'm Mexican? Was Jake not a real runner??? I'll never know the answers to these questions, but I do know I have over 20 years of experience in distance running - I trained with Austin Fit for marathon running and practice Chi Running. With that, I'm 100% sure running is not supposed to hurt! Be that as it may, I know JAKE ISN'T AN ORTHO. I didn't expect Jake to be a doctor, and I sure as heck NEVER expected Jake from Fleet Feet to tell me "...running hurt is normal..." and neither should you. Damn, Jake. STOP. There's NO WAY FF adopts this philosophy. Is it? For the record, I bought a pair of Altra at FF and hope what I've been missing is the cushion as compared to running barefoot and on Xero's. Also, Xero made good on their end. I stopped running streets and trails and instead run very little barefoot on the sand, definitely not the 30-40 miles I was clocking weekly for years. Good luck out there, RUNNERS, stay healthy, and watch out for those 'JAKES' at FLEET FEET. read more

Fleet Feet - Shoe Stores Near Me - Encino, California

Worked with Ken, incredibly kind and helpful. Will definitely return for any running needs!

Once again fleet feet amazed me as they always do!!!!! I have been in the medical field for 15 years. I know how important it is selecting the proper shoe your foot needs. What I failed to know is how important the proper sock is! I tried these socks and I love them so much! I would have to say my favorites are the Feetures. Go to Fleet Feet check these socks out. Trust me when I say they are not just a shoe store! Each employee has passion to educate people on the importance of proper foot care! Thanks Encino team! See you guys soon! read more

See all

Service was very good. Selection was limited in the product I was inquiring about, but was told they could order the color that I was interested in. I found the brand name Topo was very comfortable and fitted for my size. Very comfortable. I purchased the one they had in stock.. Thank you to the salesman Rayyan for helping me . I wore the shoes on my walk and found them super comfortable.. Thank you to my doctor for recommending the brand . They were more expensive than I usually would have spent on myself , but well worth their value read more

We came to this store two weeks ago to buy sneakers. I think Peter was helping us and he was super sweet. We both sat at the end of each bench and were there for about 20 minutes trying on sneakers. The store had limited color selection, so I was looking what other options Altra had, and wondered if Peter could get it for me. Sadly, my experience went down the hill quickly. A sales woman Darcy came over to with a client and asked me to move to another bench. I said why don't you go there instead. She made some remark "aren't you together? you came with "him", so sit next to him... I said I am a seperate customer and I am not moving. She started rolling her eyes, givign me attitude, and here demeanor was very disrespectful. Then she got her customer on the foot measuring plate, I got up wearing the new sneakers and walked for a minute. When I came back my stuff was pushed to the side, almost at the end of the bench and I didn't have much space to sit (mind you the other bench at this point was completely empty with exception of my husband who occupied the edge). The sales woman was making faces. I asked why did she push my stuff around, and what is her problem, as I don't like her energy. She ocntinued on the bench issue...We had an exchange of words and I said to my husband we are done here and out. Darcy (gray long hair older woman) was rude and disrespectful. There was no reason for this behavior. We left the store and went to REI instead. I became a member there and bought two pairs of Altra Form and my husband bought one pair. I would highly recommend REI, they have better selection and SUPERB CUSTOMER SERVICE. read more

Mitch is not helpful and seems to be very spacey. Our experience with him at this location was subpar to be kind. I'd suggest going elsewhere if you want your transaction to go smoothly. I'll never go back to this location. read more

WOW! First time coming to a Fleet Feet and this was such a great experience I will be definitely be coming back. We were greeted by Joe who is the store manager of this location. He was very patient, knowledgeable, and friendly. As a beginner into the running world it can be a bit overwhelming on the many options this location offers, but Joe made it so easy and simple to narrow down what your needs are. He offered a shoe fitting analysis to find the best shoe that is accustomed to how my feet are and gave me options to try and choose from. Although the store was busy during the time I did not feel rushed when I was weeding out my options. I will definitely highly recommend this place to any new/experienced runners looking to invest in a pair of running shoes. I really love the service, selections, and overall environment of this place! read more

Attentive and friendly staff are excited to help get you in the best shoes for you. Incredible experience.