Was doing some footwork during the Jordan 5 Wolf Grey drop last Saturday. Stopped by a WSS close by to this one asking if they had the wolf greys in. They had mentioned that the store on Sepulveda Blvd had them in. It was a 10 minute drive so decided to take my chances and check the drop out. While parking, I saw a line of about 10 people in front, so decided to get in line. While in line I can hear these guys talking out loud saying that they're just going for the biggest size. This is a highly sought after sneaker so didn't think the store representatives would just let someone ask for the biggest size. Boy was I wrong. I get it, the shops just want to sell the shoes and make their money, but each shop should have some rules for shoes that are highly sought after. Like not let people just ask for the biggest size. Have them write down or ask for 2-3 sizes, if they don't have the sizes, then they can move to the side and wait until the whole line is done before letting them just grab whatever pair they want. Also the guy in front of me got my size so I got super salty because he was one of the guys saying he's just asking for the biggest size. One of the representatives had stated that they had just sold the last pair of my size, so that really annoyed the crap out of me. These retail shops know what shoes are really sought after and which ones will probably sit for a while. I did like that they only allowed each customer one pair to purchase, either one men's or one GS pair. Not sure if someone can get in line once they make their first purchase but heck at least they had that rule. Unlike other shops that let people grab two to three pairs all at once. People will always show up and buy these type of sought after sneakers. I surely hope they read this review and make some changes for certain sneaker drops. read more

Every time I come to this store, there is always an issue with the prices. I haven't been to this location in a long time, but today it was on my way home. I saw some shoes marked at a specific price, and I grabbed the size we needed. When I went to pay, I noticed they had charged me about $17 more than the posted price. I went back to the aisle to double-check the price and then approached the person in charge--who I assumed was the manager--to let her know they were falsely advertising the prices. She didn't say anything to me; she just walked over to a staff member and asked her to check the price without telling me what they were doing. I wasn't asking for a refund since I already paid knowing the price was different. I simply wanted to let them know the prices were incorrect. I did not appreciate the attitude or the way they handled the situation. I'm not sure how they treat other customers, but they definitely need to improve. Regardless of the issue, we are customers and we deserve better service. read more

Absolutely nothing special about this store, and the "sale" items are very few. I prefer DSW for a much larger selection.

I went here today to pick up a pair of work sneakers. Parking was easy breezy and the staff were all very nice - no hard selling. The only issue was that my top four choices were unavailable in my size 11.5 - I settled on choice number 5, and was given a 10 % discount for being a WSS member - nice value for the money as my budget today was $ 99 or less. read more

WSS - $ 68 with my 10 % discount - not bad . - Shoe Stores Near Me - Van Nuys, California

Basura de servicio al cliente !!! Manager pésima y ruda !!! 01/14 /24 1:30 pm no recomendable lugar la mayoría de zapatos están sucios and después no te los quieren cambiar !!! read more

Better customer service to be honest and when did all of sudden did a debit card transaction had to be returned in cash only. At least ask me and don't assume that I want cash. I'm not a cash guy I live in the world of card transaction so good job by the way on that WSS. Then on top of that the lady and the guard were pushing me to do an exchange over a return when I just want the full refund. So extra points for peer pressure of exchange. Last time I went to the store to help my mom get shoes for work I was completely stereotyped and I was treated like a shoplifter and the security guard was rude and disrespectful. Like I'm just never going to walk in a WSS store ever again not even DSW treats me like that. I also get that WSS dealt with lots of shoplifters so I understand why their policy is stricter but I don't feel comfortable being in store anymore and I'm just going to stick with online for now with them because at least the app won't make me feel stereotyped and uncomfortable like stores do especially this location. Wish I gave this one zero stars read more

I get to the store at 9:30 to pick up my RESERVED pair of jordan flint 13's. I ask the front door if the line is for raffle winners and they tell me to line up. I get to the front of line where they tell me i should have gone into the store by 10 to get my pair. They ended up giving away my pair along with saying "im sorry, we fucked up. Now I understand why WSS is the shittiest of all the shoe stores because they have no idea what they're doing. I asked why they didnt have a sign telling people that won to come in and they blamed it on covid-19, like what the fuck does a making a sign have to do with covid-19. Anyways fuck this store Update: I see they respond to certain people regarding issues but this is no biggie for them, please people do not go here, better off going to footlocker, footaction, or champs read more

WSS - My reservation - Shoe Stores Near Me - Van Nuys, California

Bought a pair of shoes online and they didn't fit, took them after buying the right size and the security guy tells me I can't return em with out a receipt, I said I bought them online I have the receipt, he says no you need the actual receipt. Felt like I stole the dam shoes. Had to use it as store credit, but they made me feel like a thief. So to say less I will not be returning to this place again. read more

Thieves! If I could give 0 stars I would. I placed an order for a pair of shoes at a different WSS to hold a size they had at this WSS. The shoes were paid in full so that they could hold them for me. I was told they would call/email me when they were ready for pick up. A week goes by and nothing. I called customer service - "the shoes were picked up 2 days after the order was placed." I let them know I hadn't received any confirmation that I could pick them up so they let me know they would need to check the cameras and confirm with the store why it was marked as a completed order. It took about a month to try and "resolve" the issue only for them to come back and say that they have fulfilled the order and I'm basically out my money and shoes. I asked how was it possible that someone picked up the shoes if the invoice clearly says a government ID and the CC used to pay for the item needed to be present at time of pick up. So clearly a store representative came up on my shoes! Well only Jenifer Zarceno Jimenez from this store would know who exactly "picked up" my shoes since she's the one who marked my order as completed. Don't even waste your time going to this crappy store or any of their stores really, even their customer service representatives are crappy! read more

Came to this store looking for Air Force One's. Unfortunately the employees where overwhelmed with many last minute Christmas shoppers as myself. Luckily GIOVANNI JIMENEZ assisted me when I told him about my frustration with the customer service. Giovanni was unable to find the exact size I was looking for but he did exhaust all resources and found the correct size at a neighboring store. He phoned the other store and assisted me in having the shoes prepaid for pick up at the neighboring store. Giovanni was a great employee and perfect example of what a manager should be. His leadership was great. As a business owner I am happy and impressed with Giovanni customer service and attitude. Keep it up Giovanni! read more

There's a reason why this WSS location has been in business for a long time. They have great deals for their demographic audience and make it comfortable for an average joe to walk into as opposed to intimidating places like Foot Locker, Champs or Finish Line. I am beyond impressed with the WSS brand as a whole and it trickles down to every store I visit. This store upholds the same quality and standards from all the WSS stores I've been to. I've received top notch service in this store and countless other WSS stores regardless if I was a onlooker or a buying customer. I will always go to WSS to check things out. You guys make Foot Locker, Champs and Finish Line look so bad. I've seen more people shopping in WSS than in other brand name stores listed above. I hope WSS continues to grow and get better! And a special thank you to this store and the staff on 8/11/22. Keep up the great work. read more

I can't believe it took me so long to find out about WSS. I am very picky when it comes to shoe shopping but now that WSS is in the picture, my shoe game has officially changed. This location is on the north side of Van Nuys and the area itself isn't the greatest but that doesn't hold true for the store. This WSS is HUGE and very well kept. I didn't see many pairs of shoes out of place or on the floor which made my shoe searching process a lot easier and it made the store feel less cluttered. Perhaps the best thing about WSS is their prices. You can't find name brand shoes for a cheaper price and they usually have a deal running or coupons available. Last but not least, the employees here are VERY helpful and friendly. One in particular named PETER took the time to personally show me numerous pairs of shoes and described the benefits and disadvantages of each one. Oh, and get this, PETER is the Security Officer! He wasn't receiving any sort of commission from my sale yet he still took the time to make sure I left completely satisfied with my experience. If you're looking for a massive shoe selection with deals on top of deals, ask Siri for directions to WSS in Van Nuys. read more

WSS - Shoe Stores Near Me - Van Nuys, California

So bought some shoes this weekend to find out I'm short two lace holes on one pair I came I. To exchange them and they had a huge line! So I get my pair thinking I'll be taken care of and the lady tells me get in line. So here I am in line 15 mins after already being inconvenienced to have to come back for what I think were counterfeit shoes. I don't think this is a fair policy to have considering it's their mistake by not properly checking merchandise. I have three kids and spend a lot ! Here. Manager had no name tag but she had ugly curly hair a bad attitude and was not very happy. security guard Mark was very helpful and kind. Message me I can't get my message to you read more

I just bought the shoes for my daughter but just realized they were too big. 10 mins later before starting my car, I went back to the store to rerun but the manager refused because the sole of the shoes were duty. My daughter wore the shoes to just try on. I showed the receipt but still refused refund. The shoes got dirty is not our fault that is the manager's fault. The floor was dirty. It was not reasonable that I could not return the shoes which I just bought 10 mins ago read more

Dear Mr. Alon, My father's day was ruined today shopping at your store in Van Nuys on Sepulveda. I was shopping with my son on what has become a quarterly excursion down the Blvd. from our home in Sherman Oaks. My son is almost 9 and grows very fast so we like to regularly measure his foot to make sure he wears the proper size. Today was different it had been longer than normal because of the pandemic. He was a size a 1/2 bigger, we need all new shoes. While trying on one of the $120.00 pairs of nikes I planned on purchasing for him I put my sunglasses down on the sneaker display for a moment. Sure enough when I was distracted by my son and mask, someone swiped them. I immediately informed the closest associate of my situation and she walked to the front counter but did not return. I approached the security guard at the exit door and told him what was going on, he was very slow to react and seemed like he didn't want to be bothered. I was waiting for someone to do or acknowledge something. I explained that it happened a moment ago in plain view of your cameras.I pleaded with them to review the tape to see if the person was still in the store and maybe planned on turning them in on their way out. I didn't want to have any conflict, I didn't want to get anyone in trouble, I just wanted and attempt to get my property back. The security guard comes back and says there is no one here who can check cameras and my manger says you should just call the cops. I assure you had I said someone took something of value from your store, or if I put something in my pocket worth $150 maybe someone would have done something but to get the response, "Call the cops yourself" is insulting. I had a pair of size 6 nike 290 running shoes ($125), Nike Jordan, Westbrook basketball shoes ($120) size 6, nike jordan slides ($45), and a pair of 11 1/2 tommy bahamma driving shoes for me. If your team can take a moment to realize I am the exact customer you want to cultivate, disposable income, likes to be on current releases/ new releases, and my son needs new shoes every 3-4 months let alone the sport specific shoes. Rather then take the time to try and accommodate me, your team blew me off. In my frustration I noticed a sign you have hanging from the ceiling asking me to tell you how you're doing with the district's manager name and phone number. I called the number while I was standing there and left a message explaining what had happened only to have the security guard try to correct me when I stated they said there was nothing they could do and I should call the cops. I'm sure you can hear him in the back round on the voice mail. This bothered him and the Assistant Manager very much. The aggressively approached me and try to usher me out of the store. I asked if I could leave the shoes I intended to buy at the counter and they said no we don't hold shoes for customers. Well, I can assure you that is the last time I will attempt to be one. I get that you are a volume discounter and you make your profit on slim margins but the level of awareness, competency, and professionalism displayed by your staff today dumbfounds me on the financial success you seem to be having. That may have been great pre-covid but, I am in the F&B business, and all of our business models are changing. We are moving to either automated fulfillment or catered service to your repeat customers. Your business model seems to be in-between, I'd make some changes quick, I am only one customer but I won't be back and it always just starts with one. Sincerely, Matthew Washton read more

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Genuinely think (insert worst rated business you think of here) has better customer service than this place.

This place is almost unrecognizable with the changes made it looks amazing! This is my one stop to buy new shoes and sports gear on the occasion. Management is helpful, Gio was able to answer all questions and has been very helpful. Very clean store even more than some malls I been in. Please stock Timberland boots. Looking forward to revisit soon! read more

order my items via store pick up at 10 am , got there at 5:30 pm . i notices multiple people (4) just standing around . they had me waiting for 40 minutes , literally looking up and down for my order , weren't very professional . at the end one of the supervisors told me , they would have the rest of my order the next day . i called them the next day , only to find out out , they cancelled the promotion , " the only reason i order fro them " so they only charged me for one pair , on a buy one get a second . never again read more

Only reason I'm giving this place 5 stars is mainly cause of an employee named Ally. I'm currently in crutches and she was the only one who saw me struggling to put shoe boxes back and actually took her time out to help me. There was another employee, tall African American, who saw me and laughed...not sure what his name was . Ally scolded him and continued to help me. Guy just walked away smirking. What a dick. Any who, not sure if Ally is a manager or not but girl definitely deserves a raise; she even went even further than above and beyond by taking my bag to the car for me. Definitely will be shopping here again thanks to her. There was actually another young man that offered to help me as well. Didn't take him up on it since I was just browsing at the moment, kid deserves a raise too. read more

This place has horrible management.. this location only I go to WSS all the time I spent well over 500 a month and that is about to change due to a most recent experience with the manager Enrique I voiced out some concerns to him about some employees not being helpful and he simply said that he didn't care and it was not enough to bring up to his main manager !!! Wow the nerve of this guy I will never visit this location again. Thank you for your response the reply means alot read more

I hate returning items, but these new shoes I bought make my heels hurt throughout the day. So I wanted to return them. The shoes are not dirty or badly worn out. I didn't have the box nor the receipt. The guy standing at the front entrance tells me I can't do an exchange . Even if I had the receipt, because I have no box. That is a complete lie. I've worked retail before and at a shoe store. Even when the shoes are worn, if they're within a certain amount of time you CAN exchange. EXCHANGE. I didn't even want my money back I just want more comfortable shoes. Complete incompetence. Do business elsewhere. read more

Nice shoes store they remodel the hole store it's organized. And they have more shoes brands . read more

WSS - Shoe Stores Near Me - Van Nuys, California

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Good store and everyone help us nice job! Happy workers and everything was nice and neat thanks again and hope to come back soon read more

WSS - Shoe Stores Near Me - Van Nuys, California

Refused to allow a return of shoes that don't fit because they've been worn. They don't seem to understand the concept of shoes. Oh well, they have lots of competitors. read more

I love this place! Staff went above and beyond to help find the pair of sneakers in my size. Super friendly staff and the prices are great ! read more

Big shoe wear house.. Clean and well organized inside.. Staff are not that helpful.. read more

Poor service ! Misleading Items Marked are being sold for regular price.... I asked for them to correct the price the lady at the counter refused read more

There's a Yelp check in deal! $10 off 50$ This is a serve-yourself shoe store. Most of the shoes are Nike basketball shoes and Reebok running shoes. I'm not really sure if there is a particular order of how they display the type of shoe, but all the shoes seem to be spread out. There are a few Training shoes and tons of basketball and running shoes all over the store. There is a VERY limited selection of casual shoes and regular tennis shoes and sandals! I wouldn't recommend this place if you were looking for those! The workers seem a little bit jaded and customer service seem to be nonexistent. No one took the initiative to help or acknowledge your existence. The store is quite clean, and they seem to display their whole inventory to the customers. The prices are quite competitive and possibly cheaper than most shoe stores. If you do come in here, it will be difficult if you were looking for a particular pair of shoes or model. Your best bet is calling ahead or winging it. If you are a few dollars away to reach $50 to use the Yelp deal, you can always buy the shoe cleaners for $4, or shoe laces for $1. Happy searching! read more

I'm very upset at the customer service at this location. It's very upsetting to have poor service when you're unhappy with an item you have purchased and want to make a return for a full refund based on what their employee told my husband. Their employee mislead my husband saying that he had 30 days for a full refund. This is NOT the case... It is 30 days for EXCHANGE ONLY, NOT THE FULL REFUND. For a full refund it's 10 days!!!! ITS JUST REALLY SAD how people mislead customers to make a quick sale. They sale you the world and then as the customer you take their word for it not knowing you'd have to next time "read your receipt" to make sure the salesman is telling you the truth. It's not the right way to do business. I tried calling the district manager (Luis) of this location 3 times and it went to voicemail. I even sent a text and no response. So that's says a lot. This whole deal was just not good, and it's not right. I want to emphasize that it totally would've been a different story if weren't mislead from the beginning. Next time I will make sure to "read my receipt." But really there won't be a next time. read more

Peter Corrales was very helpful and kind also respectful . Help me find the shoes that I need and knows what he talking about . I walk out a happy customer at this place . read more

After going to the warehouse in North Hollywood and receiving horrible customer service, this place deserves 5 stars. Thanks guys for turning our experience around, keep up the good work and don't let the North Hollywood store make this company look bad. read more

I was in the store today to exchange my son shoes for a bigger size. The lady manager said No! The guy was more helpful then her.. he said that they were dirty! I'm like really my son only try them on.., he needs a bigger size. The point I'm getting to the store never exchanges shoes or gives your money back at all!!! I will never buy shoes here again.. this is the worse store to buy Nike shoes or any other type of shoe. I'm better off at Footlocker or Champs ... better quality of shoes !!! read more

Love this store! The staff is always friendly and makes sure to ask me if I need any help finding something. I recommend shopping here to all my friends and family. read more

I didn't get the name of the cashier that helped me a few weeks ago but she was very helpful. I was about to pay for some shoes and I asked her if she knew about running shoes. She was honest with me and told me which shoes I should get instead of those. She even made sure I was able to find them. Thank you for your help and recommendation. read more

Don't have to say anything. Y'all already know this place sucks!!!!!!! Extremely bad customer service. I placed an order online for pickup and I called them twice. They told me they did not have my shoes but I did not believe them lol So I drove to the store ASAP and guess what.... I found the shoes. SMFH!!!!!! read more

I USED A YELP DEAL!!!!! OMG OMG I WAS SOO HAPPY!! I COULDN'T BELIEVE I GOT $10 OFF FOR JUST CHECKING IN!! (: MY VERY FIRST YELP DEAL!!.Alright now for the review: I have been buying my shoes at these stores since I can remember so I have more of an emotional attachment with these stores. Cheap Shoes! and as the years go buy the NON-BRAND named shoes or the shoes that are called "CECILIA" or bla bla are getting better and better and the prices are still cheap! They don't always have AMAZING deals on the top name brand shoes but by far they ALWAYS have GOOD deals so I must visit them often.Customer service??? LADIES! if you know your woman's worth then you will be treated like ROYALTY at these places! LOL seriously, the majority of the employees are males and they always seem like they are starving for attention, but over all I enjoyed my experience at this place once again, especially because of my YELP DEAL!! (: read more

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Yesterday I bought a pair of shoes and today when I fixed the laces up I noticed one lace was WAY larger than the other. I went back to the store to see if they can either replace the laces or replace the longer one. I was told I bought the shoes like that and they couldn't do anything but I was more than welcomed in going to buy laces. Me buying laces isn't a problem but why am I going to buy new shoes and go back and buy laces when the shoes are suppose the have the correct laces on?! Either management or the employees are NOT doing their job correctly!! read more

I was having a hard time find my sons favorite Nike's WSS normally has the style I was looking for. Called store spoke to Marvin he told me that they had that style & even put on hold for me. Thank you wss, Marvin & groupon :) read more

I love this store ! It's the best to find the shoes you want . Kimberly G is such an amazing employee ,she's very sweet ,and helpful !!

This is the second time I came to the store and the first time was a good experience but the second time was absolutely exceptional Service! I was in the store and got everything I needed in no time . A girl named Allison helped me find everything I need and was incredibly wonderful! It was a very pleasant experience definitely coming back to the store! read more