It's becoming a tradition now. It's going on 2 years in a row that I'm coming here to get my 16 year old step daughter, husband, and favorite nephew Air Jordan's for their Christmas presents. I came here to get them new kicks and I was elated to find out they had the newest Air Jordan 11 that just got released today on 12/9/23! So I got my 16 year old step daughter the newest Air Jordan 11 and then matching black, white, and gold Jordan's for the rest. This place is always a promising place to get your Christmas gifts for the whole entire family. Plus, it gets you kudos points for getting things hot in style as they drop. read more

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I've always loved Shoe Palace. The variety of clothing and the lineup of shoe releases are pleasurable. Just one of many happy customers

Lousy service. No one says hi, or at least comes up and asks if you need anything after a few minutes. I had to go up to her, no smile, it was like I was inconveniencing her. Then when she was speaking I couldn't hear her well because she was standing 5 feet away from me with too loud music, and when I moved one foot closer to try to hear her she had the nerve to freak out and move back. I would never spend one dime in this lousy store. And maybe have more shoe options. There is so much wasted space. read more

It would be great if someone answered the phone. I called several times and let it ring for a long time. No answer. Totally unprofessional.

Not a sole in the place and it was difficult to get help. And when she did it was an effort for her.

No one would wait on us. No one. My daughter wanted a pair of Converse, but the two employees re-stocking the Vans shoes next to us ignored us, the young man who saw us enter ignored us, we tried to get the attention of another sales person, they couldn't be bothered. Finally, we walked out. No idea how they stay in business. We'll order the shoes online. read more

Mango and Ashely were extremely helpful and kind. Made my visit quick and easy. Thank you! read more

ashley is amazing has helped so many times when I need help looking for so many sizes . always with a smile on her face. Fabiola and Amber are excellent too highly recommend you see them. very sweet professional young girls and will keep you hip. read more

Diego M. be out here WORKING. He was quick about getting me sizes and made sure I got what I wanted. Respect.

Mason was patient, helpful , and a great example of professionalism. Definitely recommend that you come check out their new balance slides along with their extensive inventory. read more

The service was amazing not only did they help me with the shoes I wanted but they were very friendly. The absolutely gorgeous Kenya was the best thank you for the help and great service. Best in the valley by far. read more

Ask for Jada, she's so nice and helpful. Dispute how busy the store gets the weekend, she kept such a nice attitude which made our experience a 10/10. Nice shoe selection too. read more

This is my local Shoe palace 5 stars for Mason he was definitely super helpful knew what he was doing and had such a kind attitude. But I do have to say the store manager her name was along the lines of enya or something close to that she is so rude not to me directly but definitely to her employees she was being very rough to one of the girls and by my observation she looked new and as if she still needed some training from the looks of it seems like the store manager just yells instead of training her so she knows what she's doing that kind of behavior is so unprofessional and upsetting makes me not want to ask so no one gets in trouble if that's how she's going to behave . read more

The staff at this location is extremely bad. I don't know how business operates . I had to make a return I had the tags, but I didn't have my receipt. And apparently they couldn't take my items as a return because I didn't have a receipt they asked for proof of purchase which I provided and they were able to pull up the transaction and my proof of purchase. They told me I can only get store credit or an exchange, which wasn't what I wanted. I wanted my money back and they kept insisting that it is not possible because I don't have a receipt. Which is a complete lie. They forced me to get a gift card instead of them, giving my money back. I got the gift card and I left. I went to the Northridge location and the manager and the staff were so amazing. That even though I didn't buy the items from them, they were able to return my money back to me without the receipt. That store in Sherman Oaks is horrible. Staff has horrible attitude. I think Palace owners are upper management need to rethink about their employees. read more

Today my sister and I walked in, We're regular customers always buying the newest stuff. But when we walked in the two girls at the register were just chatting it up. Not even acknowledging either of us. The blonde girl gave us a lot of attitude when we asked questions and gave me the impression she didn't not want to be there or help us. If that's how she feels then maybe she shouldn't be working in customer service. Corporate needs to do something about her handling customers . Like I said my sister and I always shop here and are always at this mall. I have never had a bad experience at this location until now VERY BAD SERVICE!!!!! read more

Be careful of there cheap stuff. My feet are really hurting. I called and talked to Emily and they were not willing to get me into a pair that didn't rip up my feet. Sad I've been going to this place for a while and now I will not. Customers should have the right to exchange things, especially when I was willing to Spend more money. Poor customer service read more

My cashier was Amber and the store manager was Kenya. They were very nice and helpful. They gave us a 10% off on clothing. The shoes were very worth it and nice! read more

Shoe Palace - These are the shoes we bought. - Shoe Stores Near Me - Sherman Oaks, California

Today 01/19 i went to shoe palace store and honestly didn't want to buy anything and just take a look and it was there young tall lady who worked there and her name was Heidi or Jeidi I hope spell her name right and she was soooo nice to me and helped me and fast and quick found everything that I needed and may be if it wasn't her I didn't buy anything Big thanks to her and to shoe palace for hiring such a kind and nice employee. See you soon Heidi read more

They give you a hard time if you want to exchange. The staff clerk Diego and the two other women there were not kind or helpful. This individual treated me so bad and sent me back with my purchase. He was so not helpful and he was unkind. The staff girls there were also unkind. No greeting, didn't want to help me when I walked in they were chatting then they both went to the back and denied my exchange. They made me feel so awkward and awful. I am unable to explain my feelings of their treatment but I do want to let the public know what to expect. Shoe Palace staff is not customer service friendly driven, staff is unprofessional , not motivated, it's not the experience I was looking for. Diego shame on you for your behavior and how you didn't care to help me with anything. You tried zero to be of help. To the 2 other staff members, not sure why you behaved so inattentive but doubt that's the quality customer way to go. I admit there is lots of disappointment on the staff culture. Thanks all! read more

Angel was such a help! Back and forth for us helping with sizes, multiple shoes and answering questions when asked. We had fun and he helped! Great customer service. read more

5 stars for Marco-0 for the rest of the crew. I was Christmas shopping amongst the crowds, looking for my teenage son. I walked into Shoe Palace at the Westfield Mall SO to look. I wandered to the back of the store where I counted 5 employees behind the counter chatting, laughing, having a great time! Nobody even greeted me or the other patrons in back. I circled again now finding humor in this and not a one stopped their conversation to ask if anyone needed anything. I went to the front of the store where a gentleman, Marco was hustling to greet people, make us aware of the sales going on, ask if anyone needed help with sizes.... Fantastic! I thanked him for his professionalism. The store was paying 6-7 people on the job while only 1 was actually working. People are dying to spend money right now-but you lose interest when treated like that. Give this guy a raise or promote him! read more

Kenya store manager is the best. Great customer service!!! I came to look for a pair of Adidas samba and she went out of her way to look for it in the new stocks that just arrived. I went to another store before going to this one and they said they have new stocks that just arrived , but didn't even offer to check for me . Kenya is truly great. read more

service was amazing as well as their employees Ashley and Cindy 10/10. Recommend coming

Went here a few days ago for my 13 year old son. I was helped by Luis. He was fantastic. Super helpful, kind, really interested in our needs and very knowledgeable about the Nike's my son was interested in. I acknowledged this to his manager. I would definitely go back. Thought it was a better experience than Foot Locker for sure. Luis is an asset to this company!!! Thanks Luis! read more

Shoe palace marked a pair of white crocs size 7 19.98 and would not honor the price even after I advised it was not my fault! I ask Eddie the manager and she began to pick at price like I did it I said you need to honor and she Said no a new employee miss marked. I asked for her(Sasha) and she did tell me! I told her it was a bad practice ro not honor marked price aa well as offended me by trying to pick price off!!!!! I advised her I was filing complaint with company as federal and fair Trade commission read more

Luis was very helpful this past weekend. I was having a real hard time trying to find a shoe with comfort and style and Luis helped made it as easy as possible read more

My go to place for the best sneakers! My main reason for coming is especially because of Angel. He has been my "sneaker Angel". He is the most patient, helpful person I have ever met. He always goes the extra mile to help me get the sneakers I want. Even if he doesn't have it he checks the system to let me know which stores have it in the stock. If you go to Shoe Palace ask for Angel and tell him his "New York vibe" sent you! read more

I was in Shoe Palace today June 23 2022. I went to buy some Nikes . I was greeted by a girl who said her name was Carol. Long story short the service was horrible. Only broght me one shoe took forever to bring me the 2nd. I was one of two people in the store. Afterwards I continued to shop but was harassed three times within ten minutes about buying the shoes that were at the register already. I was still shopping. I asked to try more shoes and Carol basically ignored me . I asked to speak to the manager. I waited 30 mins he never showed his face. That's not good customer service. Makes me never want to shop there again. read more

Angel was very helpful. Great customer service. Great clean store and very helpful stuff. Thank you Angel.

Normal don't feel the need to review retail shows stores in a mall. But seriously very bad customer service. I ask for help and was blatantly ignored, and when I had to track someone down, the guy was rude and tossed the shoes I wanted to buy on the counter and walked off. The guys at the register was no better. For a mall location in a better part of the valley, one would think that their hires would have a better attitude towards people spending money in your store. Management needs to retrain their hires. read more

Loved the store they treat you like fam Defenatly work with you to help find you what you need or if you don't know what to get you can trust girls that work there they really enjoy what they do verry friendly and beautiful environment read more

Thank you Anthony for the help. You guys are awesome! This store he always been there for me when I've needed the freshest kicks, FAST! Service is great, location is perfect, and the inventory is very large. read more

Shoe Palace - My son is gonna love his new shoes! - Shoe Stores Near Me - Sherman Oaks, California

I've been coming to the Sherman oaks fashion square for years. Shoe palace has always been my favorite shoe store for years but dislike that different managers come in and out. One guy who has tattoos everywhere and blonde hair super rude. I came in today and was trying to ask a question about a shoe didn't even look at me the whole time I was talking to him and it wasn't the first time before I never feel welcome by him I could never get his name either but I believe he's a manager.One employee I do very much id like to point out is David. Now that guy knows how to sell shoes. Always so quick and patient to finding any shoe I need. read more

I bought the Nike air max 720 about a month ago at that shoe Palace location. I have only wore them for 4 times and then the left shoe got a flat air bag without any visible reason. I checked the recipe and noticed that the 30 days return has passed 3 days ago, frustrated from getting a flat air bag on a 200$ shoes I called Nike to check what can be done. Apparently if you haven't bought your Nike directly from Nike.com or Nike's storefront you are doomed, don't expect to get good service or any service at all (their representative Literally told me that I'm not their client) as last resort I called to shoe Palace where I got the shoes and been answered by ZAHIT That told me to stop by to see how he can help with the situation without making any promises. I arrived there and asked for ZAHIT, 10 minutes later I walked out with a new pair. Thank you ZAHIT for great service and tons of frustration that been saved from me. Definitely will buy here again! read more

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New location, situated near Bloomingdales.. This particular store is a bit smaller than the topanga store but good selection of sneakers including recent releases of retro Jordans .. I was pretty surprised to see some air max 90 infrared crocs available as they've been sold out at most places but shoe palace is always full of surprises with recent shoe releases. Sales guys were friendly without being overbearing, music wasn't overly loud like some other locations, overall another solid location as shoe palace is poppin up all over the place! read more

Great place to shop and get good deal stuff is very friendly thank you Angela for your service

Mikey best seller...he is kind and hard working he choses best shoes for me thank u so much. read more

Shoe Palace - Shoe Stores Near Me - Sherman Oaks, California

This star rating goes straight to Angel! He helped locate a shoe that I have been having a hard time finding. Excellent customer service! Thank you! read more

The best employee at this store is Carolina! She goes above and beyond and has such a great attitude. I hope her good personality transfers onto the rest of the staff.. read more

This place has the worst return policy I've ever heard of! I got the wrong size for my girlfriend on Valentine's Day, couldn't find the receipt but called to make sure the even exchange for the right size would be no problem. When I got there I was told to pay more for the exchange of the same damn shoe just one size up. They called it some kind of bogus no receipt tax increase which sounds illegal. I hope that little extra I was robbed for was worth it because I spent crazy money over the years with them and I'll never go back there again and you shouldn't either unless you want to get ripped off some kind of way. Now they've sent me an apology on yelp so that everyone could see the positive vibe they're trying to give out to soften my review yet they still have my money and I still don't understand why I paid more for an even exchange. Ever since I can remember purchasing items from anywhere else the return policy has been refund or exchange with receipt. Without receipt you will get an exchange only but never have I had to pay anything more for an even exchange. That's criminal and I should be given my money back plus an apology and your return policy should be fixed. read more