Francisco at WSS in Reseda gave us amazing customer service! He was super kind, patient, and went…read moreabove and beyond helping us find the right shoes. He even searched other stores, called another location to verify the stock, and helped us pay ahead so we could do a quick pickup without any hassle. It was my first time stopping by this location and I had such a great experience. The store had a huge variety of shoes and the customer service was excellent. Definitely coming back again. Thank you Francisco!

Hello guys , I will like to share this post. That way nobody can get anything from this store …read more This establishment management is the WORSE His name is JUAN and his team are HORRIBLE costumer service . I went to buy a few pair of shoes and another stuff need for my self. I made a mistake grabbing a wrong size of shoe so.. I back the following day to try to change the size BUT THE SAID NO !!! WTF is that. I just need to change the size that's all I want . I have a few people need shoes, I was planning to buy 70 pairs of shoes, in this location but you know what Fuck this place. Horrible service. I'm going to Skechers better to buy the shoes for the people the need it. And by the way I have the right size for my shoes in a different location . So.... fuck You guys !!

My wife and I was on our way out of Westfield Sherman Oaks mall after she was shopping but the…read moremoment we walked near Journeys, she saw the Ugg boots on display and wanted to try them on. So we stopped by this store today. A worker saw that my wife looking at a shoe and asked her what size she was. She then went to the back and got her size for her to try it on. The workers here are very helpful so don't be afraid to ask any questions. My wife ended up liking the Ugg boot she tried on but we didn't purchase it yet.

I found this store completely by accident. My shoes were killing me, and they had a nice pair of…read moresandals on sale for 20 bucks. Thus has begun my love affair with Journeys. They always have good sales, they have terrific variety, and the sales people are extremely friendly and helpful. Journeys has a very reasonable exchange policy too. I bought a pair of Converse that hurt my feet after the first day. I just exchanged them today for a new pair of purple and orange Vans (see the cool photo). The Vans were on sale, so they refunded me back the difference to my credit card. A shout out to Pablo -- he is a completely cool person who listened to me vent about my hard workday and pulled out five or six different pairs of shoes for me to try on until I found the one I fell in love with. Thanks, Pablo! You have great hair, too! Journeys has terrific socks, also. I like their boots socks and I like their no-show socks. Comfy, soft, and they wash well. Check it out!

Nice location. Parking close to store. Amy was very helpful and nice as always. A pleasure to shop…read moreat SAS.

Purchased some shoes for my mom here, she's been coming here for years and likes the selection…read more I was not a fan the customer service; the vibes were off. The woman who finally appeared while I was browsing their selection wasn't very helpful, which is interesting given all the positive reviews about their customer service. They have all kinds of orthopedic shoes available- sandals, sneakers, etc. There should be more brick and mortar stores like this available in the valley, I'm shocked that they're practically nonexistent?

I stopped by this New Star clothing store today while waiting to pick up my pizza next door. I been…read moreto the plaza this place is at so many times but never step inside until now. The store is pretty big inside and they have alot of clothing. Their prices seem reasonable from what I saw. They also have other things too like watches, sunglasses, backpack and etc. The staff was nice with me since the moment I walked inside. Everyone greeted me and then asked if I needed any help. I looked at their Levi jeans, polo shirts and even saw some sports attire as well.

Ben Davis, Pro club, Shaka Wear, The North Face, Obey, Dickies, Levis, wide selection of items and…read morefair prices

This couple has been in the shoe business for at least 20 years. They moved here from the swap meet…read morenext to the Vallarta about a year ago. People sometimes think that the goods at swap meets and small businesses are fake, and you will find some items that are off-brand such as "BOBS" instead of TOMS, but they have TOMS, too. They just have cheaper alternatives if you don't want to spend for the real thing. The Jordans are real. The Nikes are real. They have legit stuff. You can get shoes for the whole family from babies, kids, boys, girls, men, women, grandmas to grandpas. They have work shoes, tennis shoes, heels, boots, and they have menswear from tshirts, hoodies, jeans, New Era fitted caps, and beanies. They have the best prices in town. It's a small business so sometimes they don't have every size available, but if they have it, it will be at the most affordable price you can find. Support your local businesses.

I am an African- American woman who came in to look for some slippers. Immediately was approached…read moreby two workers asking "what size are you looking for?" And standing over me as I looked at the merchandise. The two Asian owners at the front on the store were also staring at me the whole time I was in there. I felt like they thought I was going to try to steal. Super uncomfortable, awkward experience. After I made my PURCHASE, the same workers standing over me asking me questions the whole time didn't even say "bye". Just looked me up and down. They were happy to get me out of the store. I wish I spoke up when I was I was in the store, but I felt embarrassed and uncomfortable. I will not be returning.

Was looking for boogie boards and big five delivered! While the selection wasn't huge, they did…read morehave a variety of sizes and great brand names available. The best part, they were on sale! Signage for the sales wasn't the best, so I was anticipating paying full price and was pleasantly surprised upon check out. They have everything here! Surprisingly a great selection of clothes. I think since a season change is upon us, lots of summer gear, toys, apparel etc is on sale right now. Lucky me! Very happy with my purchase! Employee and the register was kind, though no one greeted me upon entrance.

I have been to a few Big 5 Sporting Goods in the past. There is one literally 5 minutes away from…read moremy house and I do love that store a lot. After I had lunch with a friend of mine yesterday, I decided to stop by at this particular store in Van Nuys to check out the store, and if they had what I was looking for. Yes they did! I needed boxing gloves since I take a class, a women's sports bra in black, (was on clearance rack 50% off). Not too shabby. I also needed a folding chair that I can use to sit outside. I found the exact chair in the color that I was looking for. It was $15 NOT/including tax. It even has a cup holder which is a plus. I also needed a Foam Roller for my back. Got that too. Last, but not least, I needed 2 and half pound dumbbells. They had pink and black. I went with the pink color. That's all I needed from this store yesterday. Everything was nicely organized, got a very nice welcome from 2 of their employees, store was clean with decent sized parking lot, and they did have a bathroom. Love Big 5. They truly have anything & everything for all of your athletic needs. Go get what you need!!

I walked in Dr. Martens after having already bought some cheaper 1460's at Journey's. A cashier had…read moreasked me about it and she asked, "So what're you doing here?" Weird and unwelcoming. Anyway, my eyes scoured their wall of shoes while a salesman named Jonathan politely asked about my Journey's purchase. He asked the size and I told him, "Size 11." He said, "That's not right. We're a British-based company, so we size you down. Those won't be as comfortable in the long run. Can I show you a pair for you to try on?" So, I did. I tried on his recommended boots and they fit like a glove. He ran me through the history of the company, the leather they use, different types of shoes, and how to style them! I was floored by his confidence and knowledge. Because of his work ethic and helpful advice, I had no problem paying retail price for these boots and returning my discounted boots at Journey's. Jonathan is the best! If you find yourself looking for a pair of Docs, be sure to ask for him.

Went shopping with my daughter for some shoes, we had the nicest sales guy , very helpful and very…read moreunderstanding about my daughter not able to make up her mind. Everything was displayed beautiful and the welcomed us as soon as we walked in.

Amazing customer service! i always shop here whenever my kids ask me for my shoes. If they don't…read morehave the shoes they will also look out for me and find it for me. thank you guys so much again!

WTF? This was my second time in that store and no one would talk to me, I know I'm 56 yrs old but I…read morehave a Jordan collection with over 60 pairs, there's was about 3 pairs I wanted but after 15 min of staring at the employees do nothing I just left. Take your money to Flight Club or Stock X cause these people are way too busy for you.