The staff here is excellent. I'm giving them 5 stars despite not having the largest inventory. I get it, you can't have all the sizes for all the shoes in your store. But many of the one star reviews here are old and I think it's a bit unfair to the staff because everytime I've been in here they have been phenomenal. They were very helpful and patient with my son and I as he is a very picky customer. Great experience. We'll be stopping in again I'm sure. read more

the personnel in the store were plain rude not helpful and totally inexperienced with people. one especially Michele who was on as cashier at the time was so arrogant and rude like it was beneath her to answer any questions and pretended not to hear your question and constantly chewing gum and smacking it like some juvenile... would recommend this store for any kind of service at all .... read more

I stopped by this Foot Locker today while my wife was shopping at other stores. I came to look at their basketball shoes and Air Jordan's. They have a lot of workers here so you'll find someone to help you if needed, the worker all wears the referee clothing. I had 3 different people asking if I needed help while looking at shoes. They also have other stuff here as well like pants, socks, sweather and hats. I saw some nice Jordans that were on sale for Cyber Monday but I didn't buy it. read more

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We do not have an issue with the staff which is what the 3 stars are for. The issue is that they carry a very small selection of women's shoes in comparison with men's and kid's. Why the discrimination Foot Locker? Are women not important enough? read more

Avoid dealing with the manager Natalia if you can. I came in just trying to do a simple exchange, and she had such a bad attitude the whole time. She talked to me like I was bothering her and acted like she didn't want to help at all. I've never had a problem with anyone else at this store, but she made the whole experience super uncomfortable. Definitely not the kind of customer service you'd expect from Foot Locker. read more

horrible experience. the manager here gives you dirty looks when you walk thru the door and are not welcoming at all. i had asked this one lady name named " nat " and she shrugged her shoulder and walked away. this isn't friendly customer service!!!! next ima beat her ass till she can't roll them eyes nomo read more

the store manager Lili (which that's not even how you spell lili so i would be miserable as well if i was named with a typo), is so rude beyond belief i can only imagine how horrible she treats her associates. She lied to my face, gave me so much attitude for no reason. She wears her misery on her face and it's not a good look. I work in retail and that's NOT. how you treat people. her behavior deserves a demotion or for her to get fired. When you are a manager you bring the weather and all she was bringing was a raging storm. This encounter was worth 0 stars but i can't give that so 1 will do. Lili you are the type of manager to abuse the small percentage of power that you are provided with. You sell shoes. You don't run the damn country. read more

If I could give zero stars I would. Terrible ambiance. Loud, terrible music. I understand catering to a younger crowd but when you can't even hear the sales person, it's a problem. Save your ears and yourself the trip and order online. read more

Provided good service. Attendant was Attentive and knowledgeable about the shoes and cleaners. Shoes can be pricey. Ended up costing $170 with tax for some fashionable running shoes. Store is located within the mall so it's mall hours and mall parking read more

We walked to the store with my family and my son wearing an L.A. hat that was his purchased from Shoe Palace, we shopped at foot locker as well for some Nike Jordan's and other stuff and when we were exiting we got a ripped for my sons hat because that though we stole it from the store since they have the same one. The feeling of them even accusing us for that was the worst feeling ever. I am a VIP member and from now on will Definitely not shop from there ever again. read more

Ordered shoes at 11am online & when i arrived to pick them up (i was super eager and anxious to get the pair lol) the employee told me i needed to wait a bit for the order to hit their system so they can give me the shoes. I called customer service to see if i could get it pushed through quicker and while on hold the employee called and told me he did that for me and the order was ready. I parked on the upper outdoor level and they brought the order to the car window. Excellent service. read more

This Footlocker has some of the BEST CUSTOMER SERVICE I've experienced in a while. I want to give a big thanks too Anthony for all of his help from the second I walked into the door all the way through my checkout process. He definitely made my shopping experience that much better, being that I came in for another shoe and it was unfortunately out of stock he went the extra mile to help me find another shoe that I actually really wanted more. Thanks again Anthony for the great customer service and for going the extra mile when you didn't have too much appreciated. read more

Foot Locker - Jordan Retro 1 Mochas - Shoe Stores Near Me - Sherman Oaks, California

Got a new pair of Nike sport shoes. Absolutely love them. The staff were very friendly and patience with me and help me quite a bit. I am very happy that I was able to find what I was looking for read more

Foot Locker - Desperatly need new sports shoes - Shoe Stores Near Me - Sherman Oaks, California

All I can say is that the staff and the manager (Dailey Gonzalez I think she said) have no sport team or player knowledge. Smh. I called about a specific player team and jersey and their answer was so unprofessional as if they had know knowledge of who and what I was talking about. Unbelievable. When I heard it in their tone of both staff members I just happen to ask, cause I wanted to make sure? okay, what team does he play for? She said "what does it matter"... what i. The world?? If a customer calls and ask about a particular player and jersey you don't know?? ignorance is bliss... Extremely disappointed that even the manager who had a terrible attitude did not even know how to answer respectfully nor professionally. How can Foot Locker have people working for them like this who have no sports knowledge what so ever. I should just stay shopping with Finish Line or Champs smh! read more

The store is really nice has way more options for Jordan brand clothing and shoes compared to most of the other Foot Lockers nearby. Before getting to this store I called for a specific item and the girl on the phone Viridiana was super nice and placed my item on hold. Once I arrived at the location she was just as helpful in person. Great customer service and funny thing was I was at the Glendale Galleria Foot Locker and their services sucked. read more

We came to make an exchange on hi top vans. The price of the vans we exchanged were $70 and the ones we were purchasing were $65. Not only did the clerk try to charge us an extra $5 but when we explained the pricing to her she acted dumb and just said she would price match. We lost $5 and I didn't want to argue with her anymore. Shady trying to steal from customers... read more

One Star is being generous here. The staff know absolutely nothing about the shoes and literally just take up space. I went in to buy a pair of basketball shoes for the first time in years and they were useless. I may as well have gone on Amazon. Also, they had no socks to try on shoes with despite having literally hundreds of pairs of shoes for sale. I didn't plan ahead and go to the mall with thick white athletic socks to try on basketball shoes and they made no effort to find or open a pair of socks for me to try on $250 shoes I planned to purchase, so I couldn't really tell how they would fit. I walked out in frustration and promised I would never go back or purchase anything at Foot Locker again, and I intend to keep that promise. Now, to finding basketball shoes elsewhere... read more

Anthony was very professional and kind he helped me find everything I needed!!! Thank you Anthony and he did all this when it was 1 minute to closing, helping me find the right size pants truly understanding the value of a customer, Anthony should be appointed as the regional manager for footlocker. Eric was also very helpful with everything I appreciate you all read more

Selection is OK, not amazing. If you like to be ignored most of the time by the sales staff, this might be just the right shop for you. It's almost self service. Indeed, it would be more efficient if they just made the whole place automated. Five people working this evening, but pretty much just standing around while people checked out shoes and then waited in line for payment. Could have at least opened a second register. I did hear an employ offer a useful suggestion - to actually purchase shoes on the Nike web site. Come to think of it, I probably will do just that next time. read more

The customer service I received here was great. I swung by a couple months ago to pick up the new Steph Curry "Iron Sharpens Iron" basketball shoes for my boyfriend. There weren't any left within a 20 miles radius of me so I had to call around and they had one pair left in his size and they agreed to put it on hold for me even though they were the last ones. I went in that same day within the hour of my call and they immediately brought me to the front of the line and let me finish up my transaction. I was incredibly grateful they put it on hold for me. Being the last pair most places would have said no. I surprised my boyfriend with the shoes and they were a perfect fit. He plays every week and says they have great support and are super light. Thanks foot locker of Sherman Oaks. You made my boyfriend very happy. read more

Foot Locker - Great shoes. - Shoe Stores Near Me - Sherman Oaks, California

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Been in here twice, two terrible customer service experiences. Apparently the cashier thinks her job is simply taking a box from you ringing it up not saying shit and sending you on your way. I greeted her kindly with a big smile and nice hello, and she replied with what came off as "My day sucks hopefully yours does too" Let alone did she attempt to help me at all. Don't go here, ever. read more

Rude employees , not costumer service friendly store manager . Anthony does not apply the costumer exchange policy properly . read more

Two sales rep in the store, plenty of coverage as it was a Wednesday and the store was empty. One sales rep was kind enough to say excuse me as she walked by and that was the extent of her helpfulness. The other guy, just stared at us as we were trying on shoes from the display. We were clearly on a mission to spend money on an athletic shoe but he just walked to the entrance of the store and looked around, maybe he was waiting for a customer... I have managed a retail store for 8 years and I would have fired everyone in there, but since I am not their manager I will just sit on the bench outside of the store and write this review. I will say we bought one pair of shoes out of necessity and I noticed the employees were being more helpful to some of the other customers. #feelingneglected read more

Horrible customer service. I agree with the other postings regarding the employees not knowing anything about the shoes or providing good service or suggesting other sneakers in case another one is not available. I wanted black airforce nikes and they didn't have my size. The young guy didn't offer any alternative nor did he tell me when the next shipment was coming in (i had to ask as he walked away).They also brought the guy next to me the wrong sneakers. What a mess and such bad training. I hope the management is reading this. Train your staff in product knowledge and providing exceptional customer service. Today is Saturday May 26 at 3:30 pm and I'm taking my business elsewhere! read more

Most miserable location I've ever been to. Even the one on Victory and Whittset has more "hope" when you walk in. Here just 2 mad at the world clowns, doing you a favor to even respond when you ask for a product. If you're that miserable at work, then just stay home and play video games. read more

I was here last week and will continue with them. The staff is knowledgeable and helpful . I was looking for a particular Nike shoe and they were patient and put an order for me and I had it in shot time, Excellent service and highly recommend . read more

Bad service, even the employees told me to order on the Nike website next time. DO NOT GO HERE! The selection isn't even good and I didn't get good shoes for school. The shoes I got looked weird and I got bullied at school for it! read more

No one picks up the phone, ever. Been trying to call this place and they let the phone ring all day. Annoying

This is the worst footlocker ever. Only one person working the register on a Saturday and all customers waiting and no one helps you. Management at this store needs to hire more people!! read more

Jenny was very helpful with everything the best customer care ever. I enjoyed the store and the staff read more

Foot Locker - Shoe Stores Near Me - Sherman Oaks, California

David in this facility helped me out. The integrity chain of contacting his supervisor/manager face to face and helping me out from shoes causing me foot pain which I purchased in this store even without the original box that i sent to Nike corporation. No question asked. Thank You read more

Went her to get a gift for a friends birthday & a pair of tennis for myself. The girl that was standing in the middle of the store, I assume to help shoppers, was so rude. She was not friendly & when I asked her to get me a size, it was like I was bothering her! Seriously, you work at foot locker, your only job is helping shoppers with getting shoes in their size. It you hate your job, go find another! Only reason for 2 stars us the girl behind the cash register was nice & friendly. Will def not be shopping here again. read more

So I came here to buy a pair of adidas, there was nobody else in the store and three employees there. I asked one sales rep to get me a pair of shoes in my size out of the back, and she was extremely rude, telling me she would do it "in a second" after she finished what she was doing. she was literally doing nothing. I sat for ten minutes watching her stand at the register in a completely empty store, staring ahead, doing nothing. So, I asked the next employee, who went into the back and then did not come out again. Then, I asked the third employee, who eventually brought me the shoes, and ignored me. They are a good pair of shoes. But for fucks sake, the service is terrible. read more

Great variety of shoes some I don't even see at other footlockers and staff is attentive,Karla attended me at the cash register and looked up some shoes they didn't have in my size and put them on hold for me all while attending the cashier,she a doer great service read more

The staff here is SUPER Rude. They are all ghetto and I really don't mind that, as most shoe shoes have that ghetto swag, but when I was made fun of for looking for certain type of item, I was really annoyed. They DO seem to care about selling though , to one degree or another , SO.. there must commission. Decent selection, Prices are not competitive at all. read more

Worst Experience comming to this foot locker A loser employee by the name amor was insulting me infront of other customers for no reason. I was trying to buy some Nike Sandals for a friend but they only had one of the pair. So then I ask I just came from another foot locker and the computer system showed they had two pairs read more

Never had a worst experience....Ray helped me .....shoes weren't in stock even though I called and they said they were. All they had was a stained floor model which of course no discount was given. The credit card processing didn't work. I told him I wanted a gift receipt. So he canceled transaction and we moved to another register that told 10 min to process. Still no gift receipt....so he had to cancel the order issue a refund and process the cars again. Nothing works, the store is filthy and outdated and the people who work here are not the brightest .. time for some training and to fire the rest. What a shithole. read more

The worst customer service that I've seen. Beware of this store, go another location.

Moe totally took care of us, we came in looking for a specific shoe, they didn't have it, but Moe pointed out one that my son ended up liking even more. He price matched it online, and my son ended up getting money back from his gift cards instead of having to cough up additional cash...5 stars all the way. read more

Always loved this footlocker, i was looking for comfortable light shoes becouse im on my feet 11 hours a day, and the worker helped me with a few options. I ended up with the nike FREE RUN 2s. A little pricy($110) but soo light and comfortable. I love it soo much im thinkin of getting a pair to wear outside work. Plus there non-slip. Overall, different selection of shoes, staff are very helpfull and friendly,will definetly be back to get some new jordans soon. read more