I stopped by this Vans store right when they open inside Westfield Sherman Oaks mall while my wife was looking at jewlery at another store nearby. I know that they carry skateboard here so I wanted to see what designs they had here. The skateboard prices are pretty reasonable. The store was not busy at all and they had some deals for Cyber Monday soon. I looked at some tshirts they had out and also some sweather but nothing stood out to me. The employees didn't really approach me, they just stayed at the cashier area talking to each other which I didn't mind. read more

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(Shopped 02/17/23 FR @ 5:30pm): Back up the van to the front door because I want one of every style! My visit to Vans' Sherman Oaks location was an impromptu one because I was assigned a last-minute in-person project event that required white shoes of all things! If you knew me at all, I simply didn't buy anything white anymore because the color easily got dirty. Well, when a paycheck was literally calling, I had to jump into a pair of white kickers! As for the brand itself, I basically grew up in Vans while I saved my allowance, birthday, and Christmas monies, and went to my nearest shop in La Canada Flintridge to slap down the dollars for pairs of crazy customized shoes. Needless to say, I was a fanboy, and although I've nearly moved on as an adult, I still had a few pairs to lounge around in. How was this unexpected shopping excursion for something I didn't care for!? PURCHASE Era True White Shoes Size 11($60.00): Blinding whiteness, my feet felt right at home in this pair of shoes, and it served me well for the weekend work event. However, I couldn't "kick" the idea that I belonged in the Backstreet Boys video, "I Want It That Way" where they are dressed all in white! https://www.yelp.com/user_local_photos?select=oUOuZio_CyqrxTw0gLm-oQ&userid=8jVT2inwc8GIQ6sH2UG9Vw 36" Black Shoe Laces ($3.99): Since I was here, I bought a replacement shoelace set for another pair of Vans I had at home. SERVICE Happily greeted by a young friendly female, once I found what I was looking for, I called her over, she brought me a couple pairs of the style in questions in different sizes, I quickly tried on each of them, I immediately made my decision, returned the pair I didn't need, and before I knew it I was at the checkout counter finishing up my purchase. I was probably the easiest customer they had all day - thank you! PARKING (FREE) Located inside the Westfield Fashion Square Shopping Center, there were ample spots throughout the multi-level parking structure (I believed there was also a valet) - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A small store that maximized its space efficiently from display tables and rack shelving filled with caps and clothes, peg boards that held boxers, shoelaces, and socks, and shoe wall displays towards the back in addition to wallets and the other smaller items at the register. Plenty of graphics covered the walls that gave way to its skater background which I really liked, and some decorative floor mats throughout. https://www.yelp.com/user_local_photos?select=1A8um3haoW0xdYRoj207ZA&userid=8jVT2inwc8GIQ6sH2UG9Vw Barely any natural lighting came through the large front windows and door from the mall's windows while electric ceiling lights filled in the rest. There were no TVs, but pumping music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Sherman Oak's Westfield Fashion Square Vans location served its purpose, and I may return if I were in the area again in the same situation; however, I'd opt for a closer location to my crib. I actually had no issues with the store itself, it was easy to find inside the mall, parking was a breeze, the prices were comparable, the inventory was very good, and I liked the young energetic staff. I found complete value based on the prices, service, and experience noted above (TOTAL paid experience was around $70.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS read more

Vans - Era True White Lace-Up Shoes $60.00, 36" Black Laces $3.99 (02/17/23). @Vans #ShermanOaks @WestfieldFashionSquare #Kickers - Shoe Stores Near Me - Sherman Oaks, California

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A big shout out to Percy, Matt, and Stephanie! They were really nice and very helpful. I love my new shoes. I love my new socks. I love my new bucket hat! Vans! read more

Vans - Vans! - Shoe Stores Near Me - Sherman Oaks, California

Vans will always have a special place in my heart... this store is spacious, full of great personalities, and always has a selection available. Prices are okay, Vans shoes have gotten a little more expensive through the years. There's a sale rack if you're interested in clothes. They don't generally have great Black Friday deals, unless you don't mind perusing older styles that aren't as popular. Staff is cheerful and laidback here. Definitely a lot of culture-fits here. Ample parking in the garage and area around the shopping center. Store is on the second floor. read more

Very helpful and attentive staff! I came in, and immediately was greeted by all floor sales employees and even the employee at the cashier. Great environment for all ages! read more

Great place to shop awesome store you need to train the fashion q employees your awesome customer service skills. Awesome place

Stopped in yesterday to get some Old School Skates for my boyfriend. Juan was super helpful and nice. I ended up buying a pair for myself, too, and he was excited I was getting my first Vans since the 70s at the Topanga store. The shop is super chill and comfortable. I got a great coupon for my next purchase, too, so I'll be back in September to get a pair for my nephew's birthday. Don't tell him. read more

Larenz shout out to you! The gentleman really went above and beyond to assist me. I haven't purchased vans in over 5 years. I'm glad I came in. Larenz made sure i got my right pair and went out of his way to find me the right size. He was very very helpful during my whole shopping experience. Everyone else was pleasant as well. read more

Not surprised at the 3 star average. The receipt says Angela. She's short, wears glasses, and has dark hair. Well, Angela is lacking essential skills when working retail. I recommend extensive customer service training, store policy review, and attention to detail. I went in to exchange some shoes ($85) for different style but forgot my receipt at home. She said they could only grant me the sale price ($49). Understandable, so I went home and came back with my receipt. As soon as I walked into the store and happily let her know I found my receipt, I told her that I was going to check out their selection of shoes. I found a pair ($65) and went up to the register to let her know I'd be returning the $85 shoes for store credit (it had been more than 30 days) and then purchasing the shoes I found for $65 so that I could get the $25 off card for my next purchase. Angela said I could "ONLY do an exchange and not a refund, per store policy" because it was past 30 days. I agreed and let her know I was asking for store credit, NOT a refund because I'm aware it had been more than 30 days. A store credit is permitted. Her flustered response was "I think you're not understanding" - in a condescending tone. This is when I could have just been set off and made a scene because I felt highly disrespected. Instead, I let her know that she should be able to do the store credit and with that store credit I should be able to make my separate purchase. She made a nasty face and completed the transaction. The whole experience was awkward, uncalled for, and extremely tense!! When she finished, she just starred at the screen and I stood there assuming there was something else left until I asked "is that it?".. without looking up, she just said "yup" and I said "thank you have a nice day too" (my response to her angry demeanor). Overall, I'm not sure why she was so adamant on just fulfilling what I was asking for. She was rude from the beginning and I dismissed it, but it was honestly too much. I'm familiar with VANS store policy after not only having worked at one for over a year, but as a loyal customer. As a great company and lifestyle it represents, I'm disappointed on how LOW the bar appears to be set in this location. Not to mention that not a soul greeted me when I walked in the first time, that I had to wait for the two employees conversation to end before being helped out, or that the other girl was just dancing to the music they had on. Someone get them adult supervision, immediately! I do not recommend this location. read more

Nohea was the MAN. Thanks for helping us out with the shoes. Stay safe and we'll be back to hear more stories of hawaii.

Michelle is the best. Over the top service with a smile. Made sure my shoes are exactly how I wanted them read more

I stopped by and was very indecisive about a particular pair of vans. A young man named Miguel help me find my size. Size 11. He was super nice, genuine, helpful. We talked how we like vans a lot. I didn't buy the blue ones, but I'll be back. Thanks Miguel. read more

Awesome staff and service. I came to buy my boyfriend some new shoes because he always skates and wears them out. I was greeted right away and Brett was able to give me some great perspectives on the pro skates. He was very patient and professional. I also like how this store is up to date in the new models. I'll definitely be back! read more

If you want to shop here you must come see Aldo amazing customer service and he knows shoes like 1 2 3.

I could not be happier with the service I received from Brett and Aldo this morning. They'll Brett greeted me within 10 seconds of entering the store-super important! He came to help me and has Aldo grad the shoes I needed. The 3 of us chatted while we determined my size. These guys are awesome-I felt welcomed and not pressured in any way. I will absolutely be back for more shows this summer! read more

One of the best stores in the mall but I'm a little biased. Definitely above and beyond customer service especially compared to other stores in the mall. Vans life is the best life Come on in and we'll make sure you're a Vans Fan for life! read more

Cool shop, helpful staff not pushy at all. Got a pair of the Young at Heart Collection by Disney, I feel cool :D read more

Vans - Shoe Stores Near Me - Sherman Oaks, California

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Rude sales girls! They had a bunch of ads up "buy one get half off the next one" right next to all the hats, well thats not true according to the cashier(Kristina K). "Disney hats never go on sale" I told her maybe you guys shouldn't put sales signs next to merchandise that is not on sale. She told me with a smirk "YEAH". I will NEVER shop at this location again. read more

Vans - Shoe Stores Near Me - Sherman Oaks, California

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I'm never shopping at this location again. I rather go out of my way and drive to Northridge or even Topanga. If it wasn't bad enough that all the new staff ARE HORRIBLE they were out of stock on nearly everything. Your staff is loud and social butterflies with themselves. They ignored me and as well as the other customers in the store. When a man finally helped me it took him +10 minutes to get me a pair in my size. Why? Because he stood at the back shouting jokes to the other employee at the front for about 5 minutes. When he finally got my shoe size he continued joking to the other employee for a good chunk of time but didn't even give me the shoes. After all of that it was the wrong size and I had to educate him that I can't be a size 6 in women's when I asked for a 6.5 in men's.. then later said they don't have those in stock. So okay, let's look at other pairs- not in other stock. And then he walked away to go joke with his buddy in the front while I was talking to him about other pairs. read more

Went there a couple weeks back and had the strangest encounter with the cashier. On the receipt, it says his name is Juan. A smaller bearded fellow. Entering and buying shoes with every employee was cool, but upon checking out with this weirdo Juan, things were different. He was rude and argumentative. He asked who helped us and it was literally everybody cuz we were at every section of the store. He responded "I didn't help you" in this dickhead sarcastic tone. Left my friend his wife and I baffled. We tried to make small talk, and he was continually rude responding with no manners. Juan is weird as hell. Y'all should check on that weirdo. Gets a two star cuz everybody else was cool. Juan was the weird egg. read more

Just want to say this place has some of the best customer service I've ever had the pleasure of experiencing. Had some issue that ended up being worked out in the best possible way. Staff members like Leslie make me so happy that Vans is our family brand! Thank you for being the best place to buy gear and taking care of the customers when things don't go smoothly! The absolute best! read more

Great selection and nice people...bought son new Vincent van gogh shoes which i love and were sold out online.

This store was organized and i was helped immediately by Aldo. They didn't have the size i needed but Aldo called every store until he found one that had the size I needed for my son. His efforts were appreciated greatly. It's rare to find such outstanding care. read more

Giving a big shoutout to Leslie at this Sherman Oaks location. I needed to do an exchange on a pair of sk8 hi's I received for christmas. Almost every location was sold out but Leslie went above and beyond to help me find the shoes I wanted & she did this despite the store being pretty busy. Also want to include Mellisa from the Simi Valley location for also being extremely helpful. Thanks again Leslie! read more

Will never shop at this vans again. Went in to check on a specific shoe and the guy working made me feel like I was totally putting him out. Like I was bothering him by needed help. I walked in, politely asked if they had any toy story toddler shoes in a size 8.5 or 9 left. He said "ummm doubt it." Then I asked he he could please check. He did, while acting like I was inconveniencing him. He came back out with a box in his hand and all he said was "we have this in a size 8." I said, well thank you but I needed the other size. He rudely threw the box down in front of me on the bench and walked away. I had to flag him back down, feeling so uncomfortable and asked him if he could inform me if they would be restocked. His answer was "look... We are doing inventory so they are not sending anything right now. I don't know. Who knows." And he walked away. I went to Glendale and got amazing service the next day and not only bought a pair of the toy story shoes, but also got 3 pair of vans for myself. I will happily return to Glendale for all my future Vans needs. read more

My all time favorite stores brand and shoes. Literally the only shoes I've bought and worn in the past 6 years. I have never been disappointed with the service or product. Going to the vans store is a thrill for me and enjoy the time by looking at all the products and taking mental note of what I'm buying later. read more

Worst experience I've ever had. I love this mall and this Vans store but I will not be back due to Leslie and her snarky comments. I feel disappointed and disrespected. read more

i literally had the worst experience with Leslie C. customer service. She was super rude while ringing us up. I didn't appreciate her attitude. For sure not coming back to this Vans store. read more

The customer service at this store is the absolute worst. I've been here several times, and every time is the same. Every now and then you see a sales person walking around with an angry look on their face. They literally walk right by you, even though you're standing there holding a shoe looking for help. Then when you stop them and actually ask for help, they look completely put out. Every time I go in this store, it's the same experience with a different salesperson. It's bizarre. Yesterday, it got a little worse. I bought a pair of shoes for $60, and again the cashier looks completely put out, like I'm taking up her precious time. As I walk out, i see a sign that says "Spend $65 and get $25 off your next purchase." I spent a little over $65 total, so I walk back in and ask the same listless cashier, and she says, "Yeah, that's why i looked at your receipt, you have to spend $65 before tax". Well, nowhere on the sign does it say that, AND she could have said something WHILE she was ringing me up. I have no idea what is going on with this store, but Vans should be ashamed. read more

Extremely great service! Friendly and attentive staff. 100% satisfied with my experience at this location :)

Love coming here! Staff is always super helpful and attentive to me, finding extra sizes or different styles if they're out! Everything is always organized and super clean! Definitely a stop for me! read more

These some real ones! Everyone that work at this location is swagged tf out!!! But they lowkey some weirdos. Like this one girl gets white rice with her Panda Express order. But im not here to judge, just here to give an unbiased review. That being said, I'd highly recommend shopping here, because they know whats poppin! read more

just went to this vans store in westfield mall... i bought pair of shoes. i had keith who helped me, who was very nice and accomodating. but someone named angel is so rude and nasty. very unproffesional. so sad that vans employs this kind of worker. read more