I stopped by Soto in Sherman Oaks while I was in the area for a laser appointment (I live in Santa Monica and rarely make it out to the Valley unless I have something scheduled). I had a little time and was looking for a cute lounge set to wear for work and running errands, so I asked ChatGPT for boutique recommendations in the area and Soto Sherman Oaks was one of the places suggested before I even checked Yelp or Google. That alone made me curious to stop in. First of all, this is an excellent place if you like to shop on your own without someone hovering over you the entire time; no pushy sales energy, which I personally appreciate. I was able to browse comfortably and take my time. I ended up finding exactly what I was looking for -- the cutest lounge set. They had it in black, pink, and blue, and I went with the blue one. I also picked up a pair of sunglasses and a really cute choker necklace. They have a nice selection overall -- shoes, jewelry, friendship bracelets, bags, accessories -- lots of fun pieces. The pricing is on the higher side, but the quality definitely feels better than what you'd order online. You can tell the pieces are more thoughtfully curated. The only thing I would mention is that greeting customers when they walk in makes a big difference. When I came in, no one greeted me or smiled. One of the sales associates, Michaela, walked by a couple of times and didn't acknowledge me at first, even when I smiled. It wasn't a huge deal, but it did stand out. Once I tried on a few outfits and initiated the interaction myself, she was pleasant and helpful. The other sales associate (I didn't catch her name) was also lovely. Parking was easy. I found street parking right away. Overall, I had a good experience and found some lovely pieces. If you're in the area and like discovering fun, trendy items without feeling pressured, it's worth stopping in. read more

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The customer service is terrible. My mom was looking for a specific pant and asked where they were in the store. The woman in the picture just kept saying "they're over there" and pointing from behind the counter and never moved to show my mom where they were. She just kept looking at her phone. She had an attitude the entire interaction and was extremely lazy with a condescending tone. I'd rethink your sales associates and maybe hire people with better customer service skills and who are approachable and helpful. People would probably want to spend their money if they had pleasant interactions with your staff. read more

Soto - The very rude sales associate - Women's Clothing Near Me - Los Angeles, California

Extremely Rude and unpleasant experience. I wont recommend. High prices. Save your time and trip.

Don't listen to the haters. This place is great. Notice how the people that gave bad reviews have no other 'reviews'? Anyway, back to the good part. This place has a great curated collection. Enjoy. read more

My daughter and myself shopped today at SOTO , we had the best clerk, Elizabeth . She helped find clothes that we both loved. I highly recommend the store, especially if Elizabeth is working. read more

I'm jumping on the "rude employees" bandwagon. Always want to give someone the benefit of the doubt (ya having a rough day?) but too many reviews saying the staff is not very friendly. I found everything to be VERY overpriced and their selection of sizes was quite limited. I love shopping local but the gal working there was curt and unfriendly - did not make a purchase and turned me off to returning ever again. PS - NO PHOTOS BECAUSE THE WOMAN TOLD ME I COULDN'T TAKE ANY! read more

I feel compelled to share what happened to my 18 year old daughter this evening 7/ 11/2025 at Soto in Sherman Oaks. She walked into the store five minutes before closing. She was aware of the time and planned to browse quickly. The door wasn't locked, and there were still customers inside. One was in the dressing room, and the salesperson was chatting with another. When my daughter entered, the salesperson paused her conversation and approached my daughter. She approached her on her left side and asked, "How are you?" My daughter began to respond, "I'm fine, just looking for vacat..." but was cut off with, "We close in five minutes, and we don't accept cash" . Now why would she say that? My daughter has her own credit card, so the comment felt completely unnecessary. At this point she knew she wasn't welcome, so she said, "You know what, I'll just leave." The salesperson then walked her to the door without a goodbye or a thank you come again, and locked the door behind my daughter while the other customers remained inside. My daughter is black. The other customers were white. So, because of your clueless salesperson, my daughter experienced what I can only describe as her first experience of racially targeted humiliation. Great job /s read more

Great shopping, trendy, cool clothing, but most importantly great service if you want someone to take you out of your comfort zone and walk out with the wardrobe that really works see Elizabeth ! I came in with a dress walked out with dress two pairs of pants and a top and came back the next day to use my coupon for another pair of pants and pants that I would normally never even consider as I always find it hard to wear jeans that fit well etc. She completely held my hands through the process. I'm thrilled with my new look ! Great shopping experience and I will be back. ! read more

I really love this place! I always find cute outfits and the employees are always very helpful. It's definitely one of my favorite places to shop in Sherman oaks. read more

The service here is absolutely terrible. I walked into the store to browse jewelry when one of the women working there came up behind me and said, "How are you?" Not in a friendly or curious way, but more like, "Why are you here?" I replied, "I'm good, I'm vacation shopping and" but before I could finish, she cut me off with, "We close in five minutes." I responded, "I know, I was just browsing, but I'll" and again, she cut me off to say, "And we don't take cash." That interaction left me confused, especially since I had just seen her speaking to another customer with warmth and ease. When she turned and walked away, I said, "Oh, I'll just leave" because at that point, I was clearly not welcome. As I walked out, she followed closely behind and locked the door right after I stepped out. The time was 5:56. I walked down the street to see if another store was open, but no luck. When I passed back by Soto on Ventura at 6:02, I glanced inside out of curiosity and saw that not only were the same customers still inside, but there were more than before. This employee singled me out. She went out of her way to make sure I felt unwelcome, and she succeeded. The "we don't take cash" comment stuck with me because not only was it abrupt and unsolicited, but what made her assume I didn't have another way to pay? She said it for a reason, and the message was loud and clear. Thanks, Soto, for going out of your way to make me feel completely out of place on a Friday afternoon. read more

i love this place , healthy Mediterranean-food . Everything is fresh and tasty Stuff and very nice and friendly . Greta , cousy place . Definitely recommending :) . . read more

If there was a way to give less than one star, I would. I showed up an hour after opening, and the store was closed. They have a very strict return policy and I got a gift that does not fit and was trying to exchange it as I only have 10 days from the purchase date. Not only was no one there, but no one answered the phone and their voicemail is a cell phone not attached to any business name. It feels like this is the store that set up to take advantage of the customer and their business practices are suspect at best. I've never had such a issues exchanging some thing, and when I've asked other friends, who have purchased goods from the store, they all have had similar complaints. Left a voicemail and never heard. This photo was taken during their business hours and as you can see, no one is there. read more

Soto - The front door of the business at 10:52am on 11/21/23. - Women's Clothing Near Me - Los Angeles, California

Great selection of trendy and traditional apparel in this Sherman oaks boutique. When I need something new in a hurry I end up buying several pieces at Soto. If I need a cool accessory like a hat, I run there. If someone asks me where to buy a great gift I say SOTO. Great selection of shirts in great fabrics from silk to linen and cotton. Pretty pretty for the money and you'll also find dresses and skirts that fit nice. If something isn't right for your body type they will recommend another style. I have several cute sweaters that keep looking great after years of wash and wear. You'll find very cute purses, wallets, trendy costume jewelry, unique belts and a small selection of nice shoes. The staff is always nice and knowledgeable. Lots of street metered parking and free parking in the back of the building. read more

The people who work at this store are very very very rude. They look down at you. I don't recommend. The customer service is horrible. It's like they are doing you a favor by selling overly priced poor quality clothing. read more

Went into Soto today with intention to shop, But the woman who was working made me extremely uncomfortable by asking questions regarding my medical decisions of vaccination. Did I miss the memo? Do healthy individuals require to be vaccinated to enter a boutique to shop? Extremely inappropriate and not to mention the condescending response I received when I said I am not. I even tried to just carry on and change the subject but she continued to grill me. So I left. If you want to be judged/questioned inappropriately by a retail employee go here! Oh and I forgot to mentioned OVERPRICED! read more

Bought several gifts from here for the ladies in my life. The staff is great, knowledgeable and funny. The selection rotates frequently, so if there's something you want, you'd better buy it quick... Great products so far! read more

Used to love this store and shop here all the time, however lately the girls who work there just seem really stuck up and their prices seem to have gone up while the quality of their clothes has gone down. Disappointed read more

Absolutely disgusted by the costumer service. Love the cloths hate whoever was working today in the Sherman oaks store AKA Zoe . As I was trying on cloths Zoe literally and abruptly kicked me out from the fitting room as I was changing cloths. Later when I was ready to purchase she let other clients cut me and my mother off after we waited patiently in line and rudely demanded us to "slide away". My mother felt humiliated and even said it wasn't nice. They should be as selective in the people they hire as they are with the cloths they pick up from downtown which are over priced and won't justify the horrible costumer service. read more

NEVER AGAIN! if you have teen girls or yourself are someone who struggles with body image or in recovery for an ED - stay away! I have shopped here many times and while I have found some stuff for my 18 year old daughter - we've never loved the ladies who work there. Today - my daughter left in tears. The one woman helping us literally kept insulting her by grabbing a small in top and saying "it's all we have so I hope it fits" and put one top in the dressing room in a large. She tried it on and it was enormous. When we came out and asked for a smaller size she went on for five minutes about what size she wore and then literally stared my daughter down and said " you have bigger boobs than me" EXCUSE ME? how dare you address a young girl and discuss the size of her "boobs" or feel it's appropriate or your place to make such a comment. This woman knows me and my daughter but today she crossed a line and my daughter who is literally 5'4 and 115 lbs and in recovery for an eating disorder left this store in tears. We will never be back and I will also be taking this further so these elder women do not harass any more young girls/young women ever again. Disgusting! read more

Crazy lady who works at this store who screams obscenities at people walking by. Overpriced and ugly clothing anyways... but I would never frequent a place with hostile workers. Sorry your life is sad. I guess I'm not the only one who thinks they're rude - see the review below. read more

I have been going to Soto since it was just one store on Topanga Cyn. The owners, the buyers and the sales Gals know what it takes to make women feel good about what they are wearing! There is something for everyone, young and mature! Their prices are so fair and so reasonable....I love Soto!!! Forever Customer, Heidi I would like to update my review on Soto in Sherman Oaks....I can not say enough about this store and the gals that take care of us and i do mean take care of! Recently my daughter-in-laws car was broken into and one of the items stolen was her Xmas present from Soto from me! Cathy, the best store manager ever, without question and without my even asking replaced my gift to my daughter/i -law! WOW! First rate all the way!!! Thank you Soto!! read more

I walked into the store this morning. A store that I shop at . I was wearing a face mask . Which I am happy to . The girl in the front upon entering pumped sanitizer on my hands getting the sanitizer on my clothes . I went to the front desk to ask the lady if it will stain . Before I could say anything she rudely saying I should cover my nostrils which was covered already I was just pulling my mask to talk . She was rude and did not let even talk and just was mean about it . Yes of course I told her she was rude . It's an over priced store on Ventura in Studio City rude angry people that really should stay home and if they going require sanitizer to be used upon entering. Let the customer do it herself. It's really a stepping in our space as a customer. I will never shop there again . I would rather go up the street to Gisele Tune where it's friendly the clothes are cuter and you don't have a crazy sales lady pouring sanitizer on your clothes she ruined my bag I give a one star but they don't deserve it read more

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My all time go to favorite Valley Boutique. I go in every other week. They're constantly getting new pieces and their prices are great. My 23 year old loves it here as well. The staff are fantastic, knowledgeable and super helpful. Soto is also wonderful for gifts. read more

I came into the store after dining across the street at & Waffles, because some of the window displays were cute. I ended up walking out with two items. One shirt I bought with the label "Current Air" has been a hit. It looks wonderful and I've gotten a lot of compliments. I also bought a vest by "Be Cool" and unfortunately, the quality of that vest is so horrible. The design is really pretty; however, after wearing it once it was covered in lint, which I used a lint shaver to remove. I wore it one more time, and once again, it looks like a worn out old vest. I hope the store takes note of these quality issues and selects future items with more scrutiny. read more

It's a bit puzzling why Soto has a few negative reviews. This shop, or should I say chain of stores, is quite the spot for good finds. Items are fashionable and reasonably priced. Each store carries slightly different clothing but you can find similar pieces throughout. Parking is usually on the street and the shops are located near other cute stores and restaurants. Back in the day when Soto was starting out they would give out promotional "soto" items like socks etc.. I kinda wish they still did things like that. read more

I've been meaning to write a review on this place for years. This store is probably the most unwelcoming store I've ever walked into in LA. I am convinced that you better be wearing 100% Gucci for them to think you are even of any importance. I drive by it every single day and never stop in because I don't want to see the staff read more

It's really unfortunate that a store with somewhat-cute (yet overpriced) things that I would still buy cause I'm too lazy to go to a mall has such bad vibes. I'm assuming one of the women who's always behind the cash register (red hair) is the owner--with that being said, she has never greeted me. I walk into the store and its as if I'm doing them a favor--the owner(s) and the sales women are just talking among themselves at all times. They have a few people come in who it seems like they know personally--so when those people come in, all eyes and all help is on them. I stopped coming here because of this terrible treatment of customers. I'd rather spend my $45 on a discounted designer shirt at Tj Maxx rather than feel INSULTED AND WORTHLESS and buy a shirt that's going to deform in the laundry or rip in a day anyways. I hope they take some time to read their YELP page and change their ways. read more

The selections of the clothes, handbags and other fashion accessories are pretty good at an affordable price. The problem is the people who work there. They seem to ignore you as a customer if they don't know you. They only talk to those who they know. I don't think they are welcoming to customers that are not Caucasian! I don't want to say the word R...t! But I feel that they are! Staff were not friendly at all! You have to ask for help, then they give you A Look... a vibe that you don't belong in this store. Oh well, too bad it's their lost. I could have bought a lot of stuff there but I don't think they deserve my money. They have one star because of their selections and that's all I can give them!! read more

I came on here to see if others had the same negative experience that I had today, and they had. Staff was rude. Ignored me. They took my clothing, that I was about to purchase, to then show it to another shopper (which they then put their hands all over). They were truly the worst. I will never go back. read more

A friend had said she'd picked up some cute tops at Soto, so my sister and I went in to grab some new items for the summertime. We really liked a lot of the selection. It was affordable clothing, definitely fast fashion as opposed to things that you'll wear for a long time, but sometimes that's what you're looking for. We arrived after work around 540 pm, and after 10 minutes of shopping, the super rude saleslady (a middle aged woman) made it quite obvious that we were infringing upon their closing time. We had no idea that they closed at 6 pm! We rushed to try on the handful of tops and dresses we'd grabbed (seriously, we were so quick), and the entire time, the assistant sales person (a younger girl) kept coming to our dressing room asking if we were finished and what she could take back. By this time, my sister and I had both made faces at how blatantly rude the salespeople were, but we had found a couple of cute things, so went ahead with our purchases. We ended up spending a couple hundred dollars, but geez, if they'd not pressured us and given us the extra ten minutes we would have needed to comfortably try everything, it could have been more. I used to be a big Belle Gray fan, so I am bummed that the people that have taken over the space are giving out some of the worst customer service I've ever experienced. read more

Why y'all trippin?? Soto had been my favorite go to boutique since they opened in studio city a few years ago. You walk into what looks like a high end boutique except the price are the opposite. All my favorite soft thin off the shoulder tops and sweaters are from here. My favorite bag is from here. Their buyers have a great eye because nothing looks cheap unlike most cheaper boutiques where you walk in and instantly think "downtown!" seriously the best inexpensive boutique in the valley read more

I love this place. They constantly get new inventory and the sales staff is very knowledgeable and friendly. The pricing is insanely good!

I love Soto for trendy and affordable clothes! This is one of my go-to's if I have a function coming up that I need something for. They have great options for things like brunches, going out, casual parties or everyday casual. Especially in the Spring/Summer! Amazing sundresses and maxis. Their price range is really reasonable too! Very sweet and helpful staff. If they don't have something in your size, they'll offer to call one of their other locations and see if they can get it for you! One more thing--parking is never an issue. You can usually park behind the store or on the side street. read more

Love the clothes and fun & friendly staff. Cute shoes too! Worth the drive from the OC

Great clothing! Great prices!!! The younger sales associates are always much more helpful and kind then the older ladies. The lady with red hair only helps the customers she knows, and literally pushed me out of the way one time to grab a piece for her customer.....um excuse me? I believe I am also trying to shop here!!! But ya I get it- help the lady with the Prada purse because she will spend more than me- a 20 something looking for the best deal. The blonde lady who I believe is the owner or manager is very sweet and tells it like it is. Ok they might not have the best customer service, but it is LA- and we should be use to it by now. You don't like it- go to Nordstrom where they will kiss your a** til the morning comes. Love the deals! Love the styles! Keep up the good work Soto! read more

I really love the selection of clothes at this place and the five stars are for fair pricing! Its great to be able to pick up a cute top for work for under $40 or a gift for a friend that you know she will love for under $50. I also like the other Soto store in Studio City and have gotten many things at both locations. I just hope they keep the prices low and fair. read more

I absolutely love this store. It reminds me of being back east. Not too many boutiques in LA. They have great stuff and are super friendly and helpful. read more

Always very helpful and friendly. Good prices and love when they are having a sale!! Appreciate the fact that they limit the number of people in the store and require that everyone wears a mask. read more

I went here for the first time today. I've never encounter worse attitude and rudeness for absolutely no reason. Zero help! Eye rolling and all sorts of things. How do you stay in business and provide this kind of customer service. If I didn't really like the pants I tried on I would have left and not given them a dime of my money. I'm truly in disbelief. I will be calling the store to speak to someone in charge. Someone needs to be responsible for their staff. We all have many choices where to shop. I never write reviews but after this kind of service I had to inform others to stay far away. Upon reading other reviews I see that I'm not the only one with this kind of experience. read more

Horrible experience!!!! I actually shop quite a bit at their Studio City location, I ran in here yesterday to pick up a pair of jeans after a workout at the gym. Well I guess the owner didn't think I looked good enough to shop in her store and I overheard her making fun of me. Well I will not be back here or to any other of her stores. I would rather spend my money where people treat others kindly and with respect, bye bye Soto you lost a good customer. Stay away from this place. read more