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    Soto - The front door of the business at 10:52am on 11/21/23.

    Soto

    3.0(72 reviews)
    0.6 miSherman Oaks
    $$

    I stopped by Soto in Sherman Oaks while I was in the area for a laser appointment (I live in Santa…read moreMonica and rarely make it out to the Valley unless I have something scheduled). I had a little time and was looking for a cute lounge set to wear for work and running errands, so I asked ChatGPT for boutique recommendations in the area and Soto Sherman Oaks was one of the places suggested before I even checked Yelp or Google. That alone made me curious to stop in. First of all, this is an excellent place if you like to shop on your own without someone hovering over you the entire time; no pushy sales energy, which I personally appreciate. I was able to browse comfortably and take my time. I ended up finding exactly what I was looking for -- the cutest lounge set. They had it in black, pink, and blue, and I went with the blue one. I also picked up a pair of sunglasses and a really cute choker necklace. They have a nice selection overall -- shoes, jewelry, friendship bracelets, bags, accessories -- lots of fun pieces. The pricing is on the higher side, but the quality definitely feels better than what you'd order online. You can tell the pieces are more thoughtfully curated. The only thing I would mention is that greeting customers when they walk in makes a big difference. When I came in, no one greeted me or smiled. One of the sales associates, Michaela, walked by a couple of times and didn't acknowledge me at first, even when I smiled. It wasn't a huge deal, but it did stand out. Once I tried on a few outfits and initiated the interaction myself, she was pleasant and helpful. The other sales associate (I didn't catch her name) was also lovely. Parking was easy. I found street parking right away. Overall, I had a good experience and found some lovely pieces. If you're in the area and like discovering fun, trendy items without feeling pressured, it's worth stopping in.

    The customer service is terrible. My mom was looking for a specific pant and asked where they were…read morein the store. The woman in the picture just kept saying "they're over there" and pointing from behind the counter and never moved to show my mom where they were. She just kept looking at her phone. She had an attitude the entire interaction and was extremely lazy with a condescending tone. I'd rethink your sales associates and maybe hire people with better customer service skills and who are approachable and helpful. People would probably want to spend their money if they had pleasant interactions with your staff.

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    Soto
    Soto - Cute chocker  necklace

    Cute chocker necklace

    Soto

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    818 Freight - womenscloth - Updated May 2026

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